Skip to content
We Collect & Analyse Reviews

Petwise
Experiences & Reviews

Petwise is a UK pet insurance provider that sells policies for cats and dogs, including options marketed for older pets and lifetime cover. Policies typically cover veterinary fees and may include add-ons such as dental or farewell/cremation cover, subject to policy terms and excesses. People searching Petwise reviews often focus on claims handling, renewal pricing, customer service and coverage for senior pets. Independent comparison of policy terms and complaint options is advisable before buying or renewing a policy.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 5%
Latest Review 18d
Overall Rating
1.3

Our Analysis

🎯

Service quality

Most reviewers report lengthy claim processing and inconsistent handling when seeking payouts, producing repeated complaints and escalations to external bodies.

Share
21%
Weak
💰

Value for money

Many reviewers describe sharp renewal increases and perceived poor value, with multiple reports of substantial percentage rises and unaffordable premiums.

Share
11%
Weak
⚡

User experience

Customers frequently report long phone waits, broken online forms, system errors and a lack of accessible online account tools when interacting with Petwise.

Share
17%
Weak
🔧

Product quality

Reviews include disputed claim eligibility and unclear policy terms for senior pets; a minority report successful lifetime-cover payouts and accepted claims.

Share
7%
Weak
📞

Communication

Reviewers commonly report little or no response to emails, vague advisor replies and difficulty getting meaningful updates when chasing claims or complaints.

Share
21%
Weak
⭐

Overall experience

Overall reviewer sentiment is negative, dominated by delays, poor communication and steep renewals; isolated reviewers report satisfactory, timely reimbursements.

Share
22%
Weak

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

G
GARY BAKER
trustpilot.com Sep 30, 2025

Avoid,Avoid,Avoid 😩😩😩😩😩😩😩😩😩😩

I would advise that you avoid this company at all costs.......they're happy to collect your premiums. In the event that you have to...

s
sara covell
trustpilot.com Sep 30, 2025

AVOID! 3-months and waiting

I made 3 claims over 2 months for our senior dog. 2 claims received by the company on 11 Sept (subsequent claim a few weeks later) are still being pro...

M
Mrs Mitchell
trustpilot.com Sep 30, 2025

AVOID, AVOID, AVOID AT ALL COSTS!!

Since I last posted a review about the disgraceful way this business is run, my beloved pet has passed away. I have a lifetime policy on a cat aged 12...

S
Samantha Hoogstad
trustpilot.com Sep 30, 2025

Delayed claim and terrible…

Delayed claim and terrible communication I received an email on 29 August to say the claim had been received and would be processed within 4 weeks. Af...

H
Hannah Davidson
trustpilot.com Sep 30, 2025

Zero Communication - delayed claim

Email on 15th August 24 saying farewell cover claim will be assessed within 4 weeks. still waiting 11th October. No response to email cha...

R
R hellaby
trustpilot.com Sep 30, 2025

Awful customer service

Awful customer service. Claim reference PWS121448028, Roly, acknowledged 3rd August have heard nothing since. Petwise have not responded...

S
Suellen laing
trustpilot.com Sep 30, 2025

So I cancelled my pet insurance due to…

So I cancelled my pet insurance due to the length of time taken to reimburse and I didn't know my vet had put in a claim on August 17th and here I sit...

L
Lynne Perry
trustpilot.com Sep 30, 2025

Awful customer service trying to renew

I have Petwise insurance and my renewal quote went from £79 to £222 because I had made a claim. I phoned up to talk through my options and found the c...

L
Lillywhite
trustpilot.com Sep 30, 2025

Full payout

I paid a £1400 vet bill after my 10 year old Cocker Spaniel was unwell. I did not expect much back after experiences with other insurers howev...

A
Allison Smith
trustpilot.com Sep 30, 2025

Worst pet insurance company I have ever used

Worst pet insurance company I have ever used I took the insurance out with Petwise as they insure senior dogs. Unfortunately my staffie became ill and...

S
Steve
trustpilot.com Sep 30, 2025

Money grabbers

This company is terrible for customer service and processing times for claims. I have submitted claims in the past where I have waited for months for...

J
John Lancefield
trustpilot.com Sep 30, 2025

Avoid !! Terrible experience!

I could not give more than one star as my experience has been shocking. Our dog had to be put to sleep one week before his fifteenth birthday on 26th...

K
Kim
trustpilot.com Sep 30, 2025

Like trying to get blood out of stone

Like trying to get blood out of stone. We had one of our dogs insured with PetWise for 2 years, this year unfortunately she needed a op, but trying to...

A
Allen Peters
trustpilot.com Sep 30, 2025

Renewal came in this year increase in…

Renewal came in this year increase in cost from £25 to nearly £63 a month I know my dog is 10 but had no claims. The advisor didn't give me thorough i...

L
Lindsey
trustpilot.com Sep 30, 2025

Worst Customer Care Ever

Well where to start! I never write bad reviews but this has been very distressing. So I appreciate my dog is 12 and has had liver problems recently, h...

K
Karen Hallett
trustpilot.com Sep 30, 2025

Huge renewal increase even without claims

I insured my 10 year old dog a year ago after being promised that Petwise Senior do not raise renewal prices steeply each year. My dog has no health c...

R
Robert
trustpilot.com Sep 30, 2025

Petwise insurance runaround and payment issues

I’ve been with petwise for a couple of years now for both my dogs. I have had to claim for both for medical conditions and it has left me out of pocke...

M
Mr Copping
trustpilot.com Sep 30, 2025

If I could give them zero stars I would…

If I could give them zero stars I would - no communication - no one answers the phone...

K
Kevin Sadler
trustpilot.com Sep 30, 2025

Claims take months to process

The company are very poor...the claim process takes months to complete..There were no delays from my end...The Vets dealt with the claim, filling all...

J
Joanna Cornish
trustpilot.com Sep 30, 2025

AVOID!

AVOID! AVOID! £52 TO £133 POUNDS JUMP TO RENEW! MY GIRL IS 11. NEVER CLAIMED AN...

Share Your Experience

Help other customers by sharing your experience with Petwise. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Across the provided reviews most customers report significant delays in claims processing and difficulty getting clear updates, with multiple accounts of waiting several weeks to months. A large number of reviewers cite steep premium increases at renewal, sometimes giving concrete examples of substantial percentage hikes. Communication problems recur: many reviewers describe unanswered emails, long phone waits and broken online complaint forms. There are a few reports of timely, full reimbursements (for example one reviewer received a full payout minus excess in about four weeks), but these are rare in this sample. Consumers considering Petwise should read policy terms carefully—especially for senior-pet and lifetime policies—keep claim paperwork, note timelines and consider how renewal pricing and complaint routes would affect them.