Reviews Analysed
21
We Collect & Analyse Reviews
Christies Direct
Experiences & Reviews
Christies Direct is a UK-based retailer specialising in pet grooming products and professional grooming equipment sold online. The business offers items such as clippers, brushes, baths, harnesses and grooming consumables, and provides customer support and delivery services. Information here summarises customer feedback to help shoppers evaluate service, products and delivery before purchasing.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Reviews mostly describe helpful, prompt staff and timely deliveries; several reports cite inconsistent handling of missing, late or faulty orders.
Share
Mixed
24%
💰
Value for money
Some customers praise competitive prices and occasional discounts; others report unexpected costs, declined refunds or perceived losses on promotions.
Share
Mixed
7%
⚡
User experience
Many reviewers find the website and ordering clear and easy, while a few report checkout or system problems and unmet delivery time expectations.
Share
Mixed
5%
🔧
Product quality
A majority report good build and performance for brushes, clippers and stainless baths; a minority describe damaged items, fitting issues or faulty units.
Share
Strong
18%
📞
Communication
Several customers cite responsive, helpful staff and named individuals; others describe poor or absent updates around deliveries, refunds or transport changes.
Share
Mixed
18%
⭐
Overall experience
Most shoppers report satisfactory purchases and support, while a subset experienced delivery failures, product-fit problems or unresolved refund disputes.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (January 2023 – September 2025).
Excellent products and customer service
"An excellent experience from placing my orders to customer service. There were a couple of a small issues with the bath which were solved promptly by..."
Laura
Trustpilot
Sep 30, 2025
Featured for: Strong product and service example
SELLING USED ITEMS
"I bought a very expensive dryer from them for it to break 2 years later I get it fixed and find out it wasn’t brand new not once was..."
Oliwia Kubiak
Trustpilot
Sep 30, 2025
Featured for: Alleges used product, service failure
Awful customer care
"Awful customer care, not even apologises from them, when there products don’t arrive or go missing, or..."
Poshey Aherne
Trustpilot
Sep 30, 2025
Featured for: Repeated delivery and care complaints
Replacememt
"I was trying to place an order but the system wasn't working correctly. I contacted Christie's and a lovely lady helped sort it all, she placed my ord..."
Jessica Small
Trustpilot
Sep 30, 2025
Featured for: Issue resolved via prompt replacements
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
O
Oliwia Kubiak
trustpilot.com
Sep 30, 2025
SELLING USED ITEMS
I bought a very expensive dryer from them for it to break 2 years later I get it fixed and find out it wasn’t brand new not once was...
L
Louise
trustpilot.com
Sep 30, 2025
Great company! Great customer service!
The customer service is beyond fantastic! I have placed 2 orders with Christies and both times I have been super happy with the orders and communicati...
J
Jukka M
trustpilot.com
Sep 30, 2025
Awful customer care!
Awful customer care, not even apologises from them, when th...
C
Consumer
trustpilot.com
Sep 30, 2025
Good service prompt delivery
Good service prompt delivery. Ex...
O
Oisin Ward
trustpilot.com
Sep 30, 2025
Your one stop shop for grooming essentials!!
Christie’s is a brilliant company, purchased perfumes dog bath and grooming kits harnesses etc and they have came so fast and as expected. Large varie...
J
Jessica Small
trustpilot.com
Sep 30, 2025
Replacememt
I was trying to place an order but the system wasn't working correctly. I contacted Christie's and a lovely lady helped sort it all, she placed my ord...
C
Cindy Kantans
trustpilot.com
Sep 30, 2025
Bought 4 dog clippers blades and you…
Christies Direct had buy 3 dog clippers blades .and you get one free as an offer one of the blades wouldn’t fit they are all for the A5 clippers . But...
F
Fiona Lu
trustpilot.com
Sep 30, 2025
Amazing brush with carefully package…
Amazing brush with carefully package and delivery...
P
Pat O'loughlin
trustpilot.com
Sep 30, 2025
It says 1-2 days delivery on the…
It says 1-2 days delivery on the website. I ordered o...
J
Jose Vidal Lozano Bermejo
trustpilot.com
Sep 30, 2025
It’s great and it works
I just bought an EMI 2.0 for my beloved dog and I’m so surprised. At the beginning I wasn’t really sure to buy it for if it wouldn’t work or if my dog...
L
Laura
trustpilot.com
Sep 30, 2025
Excellent products and customer service
An excellent experience from placing my orders to customer service. There were a couple of a small issues with the bath which were solved promptly by...
S
S H
trustpilot.com
Sep 30, 2025
Already a customer who has had great…
Already a customer who has had great servic...
P
Poshey Aherne
trustpilot.com
Sep 30, 2025
Awful customer care
Awful customer care, not even apologises from them, when there products don’t arrive or go missing, or...
F
Fritz Grimmelmann
trustpilot.com
Sep 30, 2025
they changed transport company by an…
they changed transport company by an order from 8 gallons shampoo the freight cos...
T
Tracy Williams
trustpilot.com
Sep 30, 2025
Fabulous service great items
Brilliant team, always happy to help on the end of the phone or live chat. Am offer I wanted had sold out of...
C
Caroline Neville
trustpilot.com
Sep 30, 2025
Lovely cluppers
Clear website, easy to find items. G...
K
Keith Angus
trustpilot.com
Sep 30, 2025
Five star service!
Polite efficient a...
J
Jane
trustpilot.com
Sep 30, 2025
Good quality
Good quality, and g...
D
DM
trustpilot.com
Sep 30, 2025
Great customer service and products!
Ordered the table bundle last month and honestly could not have been more helpful! I spoke with Rebecca in Sales and she was amazing! Ordered the tabl...
H
H Brock
trustpilot.com
Sep 30, 2025
Great service
Great service, speedy delivery, good quality products Strawberry B...
Conclusion
Customer feedback indicates Christies Direct sells a wide range of grooming products that many buyers find good quality, including brushes and stainless baths. Several reviewers praise helpful, knowledgeable staff and prompt problem resolution, while others report late or missing deliveries and disputes over refunds or shipping costs. Specific product-fit issues (for example blade compatibility) and unexpected freight increases recur in negative reviews. Prospective customers should verify part compatibility and confirm delivery costs and return/refund terms before ordering.