Many customers mention fast delivery, helpful staff, and a wide product range. Several reviewers praise repeat purchases and dependable performance. A clear set of complaints describes faulty items, used goods sold without disclosure, and deliveries that never arrived. These problems sometimes ended with refunds refused or customers taking their business elsewhere.
Examples from available reviews (Jun 2017 – Mar 2026).
Consistently great service from Christies Direct.
“Always a great service from christies direct”
Reliable supplier with superior products, quick delivery and reasonable cost.
“Reliable , superior products, quick delivery, and reasonable cost.”
Clippers developed faults and company required return causing loss of earnings.
“DO NOT WASTE MONEY ON CLIPPERS.”
Bought a dryer that failed and was not disclosed as used.
“it wasn’t brand new not once was I informed”
Most reviews commend quick replies from sales staff, helpful phone and live-chat support, and staff who offer demos. A smaller but noticeable group describes repeated missed deliveries and customer care that felt unsympathetic and stayed unresolved. When things go well, the standouts are personal support and fast fulfilment.
Several reviewers say the products are good value and match expectations for the price and quality. Others describe specific losses from refunds being refused, items that did not fit, and freight costs that rose sharply. Views on value shift mainly with return outcomes and shipping charges.
Customers describe the website as clear and easy to use, with many orders arriving close to next day. Only a minority mention usability directly, but those comments are consistently positive. Reviews often point to straightforward checkout and easy item finding.
Many reviewers report high-quality goods, reliable performance, and a broad range. At the same time, others describe serious issues such as faulty blades, a dryer sold as new that was not, leaking systems, and unsafe connectors. Product reliability splits between frequent positive experiences and a smaller set of critical defects.
Several customers mention clear delivery notifications and on-time arrivals. Other reviews describe weak communication around missed deliveries and limited empathy from sales staff. Communication works best for delivery updates and breaks down in follow-up and apology.
Feedback splits between many very satisfied accounts and a cluster of strongly negative experiences. Repeat buyers and long-term customers describe steady, positive service. The most serious negatives centre on faults, handling of returns, and delivery failures that led to lost custom.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (7) · Reviews (1) · Quotes shortened · As of: March 2026
Very good service and helpful staff.
“Staff are very helpful .”
Everything was great and all products were brilliant.
“All products brilliant.”
Reliable supplier with superior products, quick delivery and reasonable cost.
“Reliable , superior products, quick delivery, and reasonable cost.”
They provided fast delivery and great products.
“Fast delivery and great products!”
Helpful, competent staff offered demos and next-day delivery.
“I was offered a video call demo on stand dryers”
Consistently great service from Christies Direct.
“Always a great service from christies direct”
Extremely happy with the purchase and company dealings.
“Would highly Recommend this Company”
Company offers a good range of products.
“Good range of products.”
Quality goods that were shipped quickly.
“Quality goods shipped quickly as well”
They communicated delivery times and were punctual.
“Letting us know when delivery due and being on time”
Clippers developed faults and company required return causing loss of earnings.
“DO NOT WASTE MONEY ON CLIPPERS.”
Good service; dog spray is nice but could be more masculine.
“The Duke dog spray is nice”
It was excellent service with fast delivery.
“Excellent service, fast delivery.”
Website was quick and easy; near next-day delivery and reasonable price.
“Very quick & easy to use website & practically next day delivery”
Bought a dryer that failed and was not disclosed as used.
“it wasn’t brand new not once was I informed”
Excellent customer service; staff helped set up my business.
“The customer service is beyond fantastic!”
Customer care failed and staff did not apologise for missing deliveries.
“Awful customer care, not even apologises from them”
Prompt delivery and good service; brush was excellent.
“Good service prompt delivery.”
Fast delivery, large product range and very helpful staff, especially Amanda.
“Amanda in particular has been nothing short of a pleasure to deal with”
Staff resolved ordering issues and promptly replaced damaged items.
“promptly arranged for the two replacements for the damaged items”
Offer failed; blades didn't fit and refund was refused, losing money.
“I lost out on £35.95”
Brush arrived well packaged and worked perfectly; my cat loved it immediately.
“Amazing brush with carefully package and delivery!”
Delivery promised within 1–2 days but order still had not arrived.
“It says 1-2 days delivery on the website.”
EMI 2.0 worked well; my dog accepted it and teeth improved.
“you really can notice the difference in her teeth from day one”
High-quality stainless steel bath and prompt helpful customer service resolved issues.
“The bath is great quality (stainless steel bath)”
Repeat customer; service was consistently great again.
“Already a customer who has had great service previously”
Repeated poor customer care and missing deliveries cost them my custom.
“Awful customer care, not even apologises from them, when there products don’t arrive or go missing, or even in a proper box, not the first time this happened, won’t shop here again lost my custom and more”
Transport change drastically increased freight costs from €65 to €250.
“the freight costs have gone up from 65 to 250 euros”
Helpful team resolved issues via phone and live chat successfully.
“Brilliant team, always happy to help on the end of the phone or live chat.”
Clear website, good communication and quick delivery.
“Clear website, easy to find items.”
Service was polite, efficient and prompt.
“Polite efficient and prompt service.”
Products were good quality and represented good value for money.
“Good quality, and good value for money.”
Rebecca organised delivery and provided helpful support; products arrived fine.
“I spoke with Rebecca in Sales and she was amazing!”
Speedy service and good-quality products; cologne smells divine.
“Strawberry Bon Bon Colognes smells divine”
Received a faulty clipper blade and the company refused to exchange it.
“that turned up faulty and was told that they won’t exchange them!!”
Long-term customer reports never receiving a bad product over fifteen years.
“never got a bad product from them ever”
I recently purchased some dog grooming products from Christies Direct and I am extremely pleased with my experience. The website is easy to navigate, and the prices are very reasonable compared to other retailers.
I appreciated their free shipping offer on orders over £100 which saved me a lot of money. I also found their customer service to be outstanding as they were quick to respond when I had questions about certain products.
When my order arrived, everything was securely packaged and in great condition. The quality of the grooming tools exceeded my expectations and have proved invaluable during my pet's grooming sessions.
Overall, I highly recommend Christies Direct for anyone looking for affordable, high-quality dog grooming supplies both for home or professional use. Their customer service team is helpful and responsive, making the shopping experience even better.
Repeated problems and the company was unwilling to resolve issues.
“they will 'pass on my feedback'...”
Product connector was faulty causing unsafe installation; returns were at customer's expense.
“the unit rises to the ceiling”
Bathing system leaked after a week and support was slow and unhelpful.
“it started to LEEK!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Christies Direct is a UK supplier of professional pet grooming equipment, salon furniture, and related accessories. It runs an online catalogue and offers trade accounts for groomers and small businesses. Listings show technical specifications, images, and delivery options. The site serves UK customers and also offers shipping options for international orders.