Customer feedback indicates Christies Direct sells a wide range of grooming products that many buyers find good quality, including brushes and stainless baths. Several reviewers praise helpful, knowledgeable staff and prompt problem resolution, while others report late or missing deliveries and disputes over refunds or shipping costs. Specific product-fit issues (for example blade compatibility) and unexpected freight increases recur in negative reviews. Prospective customers should verify part compatibility and confirm delivery costs and return/refund terms before ordering.
Examples from available reviews (Jun 2017 – Feb 2026).
High-quality stainless steel bath and prompt helpful customer service resolved issues.
“The bath is great quality (stainless steel bath)”
Bought a dryer that failed and was not disclosed as used.
“it wasn’t brand new not once was I informed”
Repeated poor customer care and missing deliveries cost them my custom.
“Awful customer care, not even apologises from them, when there products don’t arrive or go missing, or even in a proper box, not the first time this happened, won’t shop...”
Staff resolved ordering issues and promptly replaced damaged items.
“promptly arranged for the two replacements for the damaged items”
Reviews mostly describe helpful, prompt staff and timely deliveries; several reports cite inconsistent handling of missing, late or faulty orders.
Some customers praise competitive prices and occasional discounts; others report unexpected costs, declined refunds or perceived losses on promotions.
Many reviewers find the website and ordering clear and easy, while a few report checkout or system problems and unmet delivery time expectations.
A majority report good build and performance for brushes, clippers and stainless baths; a minority describe damaged items, fitting issues or faulty units.
Several customers cite responsive, helpful staff and named individuals; others describe poor or absent updates around deliveries, refunds or transport changes.
Most shoppers report satisfactory purchases and support, while a subset experienced delivery failures, product-fit problems or unresolved refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (7) · Reviews (1) · Quotes shortened · As of: February 2026
Promised 48-hour delivery missed and sales staff were unsympathetic.
“We were counting on receiving a delivery within 48 hours.”
They provided fast and quick service.
“Fast ans Quick Service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Christies Direct is a UK-based retailer specialising in pet grooming products and professional grooming equipment sold online. The business offers items such as clippers, brushes, baths, harnesses and grooming consumables, and provides customer support and delivery services. Information here summarises customer feedback to help shoppers evaluate service, products and delivery before purchasing.