Many customers mention fast delivery, helpful staff, and a wide product range. Several reviewers praise repeat purchases and dependable performance. A clear set of complaints describes faulty items, used goods sold without disclosure, and deliveries that never arrived. These problems sometimes ended with refunds refused or customers taking their business elsewhere.
Examples from available reviews (Jun 2017 – Mar 2026).
Consistently great service from Christies Direct.
“Always a great service from christies direct”
Reliable supplier with superior products, quick delivery and reasonable cost.
“Reliable , superior products, quick delivery, and reasonable cost.”
Clippers developed faults and company required return causing loss of earnings.
“DO NOT WASTE MONEY ON CLIPPERS.”
Bought a dryer that failed and was not disclosed as used.
“it wasn’t brand new not once was I informed”
Most reviews commend quick replies from sales staff, helpful phone and live-chat support, and staff who offer demos. A smaller but noticeable group describes repeated missed deliveries and customer care that felt unsympathetic and stayed unresolved. When things go well, the standouts are personal support and fast fulfilment.
Several reviewers say the products are good value and match expectations for the price and quality. Others describe specific losses from refunds being refused, items that did not fit, and freight costs that rose sharply. Views on value shift mainly with return outcomes and shipping charges.
Customers describe the website as clear and easy to use, with many orders arriving close to next day. Only a minority mention usability directly, but those comments are consistently positive. Reviews often point to straightforward checkout and easy item finding.
Many reviewers report high-quality goods, reliable performance, and a broad range. At the same time, others describe serious issues such as faulty blades, a dryer sold as new that was not, leaking systems, and unsafe connectors. Product reliability splits between frequent positive experiences and a smaller set of critical defects.
Several customers mention clear delivery notifications and on-time arrivals. Other reviews describe weak communication around missed deliveries and limited empathy from sales staff. Communication works best for delivery updates and breaks down in follow-up and apology.
Feedback splits between many very satisfied accounts and a cluster of strongly negative experiences. Repeat buyers and long-term customers describe steady, positive service. The most serious negatives centre on faults, handling of returns, and delivery failures that led to lost custom.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (7) · Reviews (1) · Quotes shortened · As of: March 2026
Promised 48-hour delivery missed and sales staff were unsympathetic.
“We were counting on receiving a delivery within 48 hours.”
They provided fast and quick service.
“Fast ans Quick Service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Christies Direct is a UK supplier of professional pet grooming equipment, salon furniture, and related accessories. It runs an online catalogue and offers trade accounts for groomers and small businesses. Listings show technical specifications, images, and delivery options. The site serves UK customers and also offers shipping options for international orders.