Customer feedback indicates Christies Direct sells a wide range of grooming products that many buyers find good quality, including brushes and stainless baths. Several reviewers praise helpful, knowledgeable staff and prompt problem resolution, while others report late or missing deliveries and disputes over refunds or shipping costs. Specific product-fit issues (for example blade compatibility) and unexpected freight increases recur in negative reviews. Prospective customers should verify part compatibility and confirm delivery costs and return/refund terms before ordering.
Examples from available reviews (Jun 2017 – Feb 2026).
High-quality stainless steel bath and prompt helpful customer service resolved issues.
“The bath is great quality (stainless steel bath)”
Bought a dryer that failed and was not disclosed as used.
“it wasn’t brand new not once was I informed”
Repeated poor customer care and missing deliveries cost them my custom.
“Awful customer care, not even apologises from them, when there products don’t arrive or go missing, or even in a proper box, not the first time this happened, won’t shop...”
Staff resolved ordering issues and promptly replaced damaged items.
“promptly arranged for the two replacements for the damaged items”
Reviews mostly describe helpful, prompt staff and timely deliveries; several reports cite inconsistent handling of missing, late or faulty orders.
Some customers praise competitive prices and occasional discounts; others report unexpected costs, declined refunds or perceived losses on promotions.
Many reviewers find the website and ordering clear and easy, while a few report checkout or system problems and unmet delivery time expectations.
A majority report good build and performance for brushes, clippers and stainless baths; a minority describe damaged items, fitting issues or faulty units.
Several customers cite responsive, helpful staff and named individuals; others describe poor or absent updates around deliveries, refunds or transport changes.
Most shoppers report satisfactory purchases and support, while a subset experienced delivery failures, product-fit problems or unresolved refund disputes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Reviews (7) · Reviews (1) · Quotes shortened · As of: February 2026
Very good service and helpful staff.
“Staff are very helpful .”
Everything was great and all products were brilliant.
“All products brilliant.”
Reliable supplier with superior products, quick delivery and reasonable cost.
“Reliable , superior products, quick delivery, and reasonable cost.”
They provided fast delivery and great products.
“Fast delivery and great products!”
Helpful, competent staff offered demos and next-day delivery.
“I was offered a video call demo on stand dryers”
Consistently great service from Christies Direct.
“Always a great service from christies direct”
Extremely happy with the purchase and company dealings.
“Would highly Recommend this Company”
Company offers a good range of products.
“Good range of products.”
Quality goods that were shipped quickly.
“Quality goods shipped quickly as well”
They communicated delivery times and were punctual.
“Letting us know when delivery due and being on time”
Clippers developed faults and company required return causing loss of earnings.
“DO NOT WASTE MONEY ON CLIPPERS.”
Good service; dog spray is nice but could be more masculine.
“The Duke dog spray is nice”
It was excellent service with fast delivery.
“Excellent service, fast delivery.”
Website was quick and easy; near next-day delivery and reasonable price.
“Very quick & easy to use website & practically next day delivery”
Bought a dryer that failed and was not disclosed as used.
“it wasn’t brand new not once was I informed”
Excellent customer service; staff helped set up my business.
“The customer service is beyond fantastic!”
Customer care failed and staff did not apologise for missing deliveries.
“Awful customer care, not even apologises from them”
Prompt delivery and good service; brush was excellent.
“Good service prompt delivery.”
Fast delivery, large product range and very helpful staff, especially Amanda.
“Amanda in particular has been nothing short of a pleasure to deal with”
Staff resolved ordering issues and promptly replaced damaged items.
“promptly arranged for the two replacements for the damaged items”
Offer failed; blades didn't fit and refund was refused, losing money.
“I lost out on £35.95”
Brush arrived well packaged and worked perfectly; my cat loved it immediately.
“Amazing brush with carefully package and delivery!”
Delivery promised within 1–2 days but order still had not arrived.
“It says 1-2 days delivery on the website.”
EMI 2.0 worked well; my dog accepted it and teeth improved.
“you really can notice the difference in her teeth from day one”
High-quality stainless steel bath and prompt helpful customer service resolved issues.
“The bath is great quality (stainless steel bath)”
Repeat customer; service was consistently great again.
“Already a customer who has had great service previously”
Repeated poor customer care and missing deliveries cost them my custom.
“Awful customer care, not even apologises from them, when there products don’t arrive or go missing, or even in a proper box, not the first time this happened, won’t shop here again lost my custom and more”
Transport change drastically increased freight costs from €65 to €250.
“the freight costs have gone up from 65 to 250 euros”
Helpful team resolved issues via phone and live chat successfully.
“Brilliant team, always happy to help on the end of the phone or live chat.”
Clear website, good communication and quick delivery.
“Clear website, easy to find items.”
Service was polite, efficient and prompt.
“Polite efficient and prompt service.”
Products were good quality and represented good value for money.
“Good quality, and good value for money.”
Rebecca organised delivery and provided helpful support; products arrived fine.
“I spoke with Rebecca in Sales and she was amazing!”
Speedy service and good-quality products; cologne smells divine.
“Strawberry Bon Bon Colognes smells divine”
Received a faulty clipper blade and the company refused to exchange it.
“that turned up faulty and was told that they won’t exchange them!!”
Long-term customer reports never receiving a bad product over fifteen years.
“never got a bad product from them ever”
I recently purchased some dog grooming products from Christies Direct and I am extremely pleased with my experience. The website is easy to navigate, and the prices are very reasonable compared to other retailers.
I appreciated their free shipping offer on orders over £100 which saved me a lot of money. I also found their customer service to be outstanding as they were quick to respond when I had questions about certain products.
When my order arrived, everything was securely packaged and in great condition. The quality of the grooming tools exceeded my expectations and have proved invaluable during my pet's grooming sessions.
Overall, I highly recommend Christies Direct for anyone looking for affordable, high-quality dog grooming supplies both for home or professional use. Their customer service team is helpful and responsive, making the shopping experience even better.
Repeated problems and the company was unwilling to resolve issues.
“they will 'pass on my feedback'...”
Product connector was faulty causing unsafe installation; returns were at customer's expense.
“the unit rises to the ceiling”
Bathing system leaked after a week and support was slow and unhelpful.
“it started to LEEK!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Christies Direct is a UK-based retailer specialising in pet grooming products and professional grooming equipment sold online. The business offers items such as clippers, brushes, baths, harnesses and grooming consumables, and provides customer support and delivery services. Information here summarises customer feedback to help shoppers evaluate service, products and delivery before purchasing.