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We Collect & Analyse Reviews

Fruugo
Experiences & Reviews

Fruugo is an online marketplace that lists products from multiple third‑party retailers and sellers across different countries. The platform aggregates product listings and offers cross‑border shopping options; individual sellers are typically responsible for order fulfilment, shipping times, product descriptions and returns. Consumers checking reviews often look for seller fulfilment, delivery origin and customer‑service responsiveness when buying through Fruugo.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 80%
Latest Review 19d
Overall Rating
4.0

Our Analysis

🎯

Service quality

Delivery and fulfilment are often praised for promptness, but several reviews report delays, missing orders or return failures.

Share
27%
Mixed
💰

Value for money

A few reviewers note competitive prices; mentions of value are limited, so evidence is sparse and mixed.

Share
2%
Mixed

User experience

Shopping and tracking experience shows problems in several reviews, with complaints about tracking, stock and return handling.

Share
7%
Weak
🔧

Product quality

Many reviewers say products arrive as described and meet expectations, though there are isolated reports of wrong or misdescribed items.

Share
15%
Strong
📞

Communication

Some customers report clear, helpful contact and refunds, while others describe unresponsive or confusing enquiries and contact issues.

Share
13%
Mixed

Overall experience

Most reviewers report satisfactory overall outcomes and willingness to recommend, with notable exceptions linked to delivery or fulfilment failures.

Share
36%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

J
Joe
trustpilot.com Sep 30, 2025

Canvas

I got a canvas picture and I was and am very pleased wi...

M
María Montserrat Gómez Garrido
trustpilot.com Sep 30, 2025

Good service.

...

N
Nicole Claire Louki
trustpilot.com Sep 30, 2025

Great

Great. The shoes, shopping experie...

L
Linda,
trustpilot.com Sep 30, 2025

Product as described

Product as described....

J
Janis Law
trustpilot.com Sep 30, 2025

Good prompt service

Good prompt service....

W
Wayne Gibbs
trustpilot.com Sep 30, 2025

Service was good

...

M
Ms Charlotte Lewis
trustpilot.com Sep 30, 2025

Would Recommend

...

Давид Степанчук
trustpilot.com Sep 30, 2025

I ordered headphones

I ordered headphones, but there was no address error. I st...

A
Ashadur Rahman
trustpilot.com Sep 30, 2025

Placed on order with delivery date of…

Placed on order with delivery date of early September. delivery date changed to 22 Sep after I had placed the order, a delay of 2/3weeks. I had to wai...

S
Steve Foster
trustpilot.com Sep 30, 2025

Good prices and good communication…

Good prices and good...

J
Joanne fairclough
trustpilot.com Sep 30, 2025

Got what I ordered very happy

Got what I ordered very happy...

V
Vince Drumm
trustpilot.com Sep 30, 2025

Goods not received

Stay away con artists asked me how they’d done...

j
janie
trustpilot.com Sep 30, 2025

V good service thanks

...

W
William DAY
trustpilot.com Sep 30, 2025

Excellent thank you

...

G
Gheorghe
trustpilot.com Sep 30, 2025

Th The products are hard to come by. e products are slow to arrive and I…

The products are slow to arrive and I don't understand why th...

A
Andrei
trustpilot.com Sep 30, 2025

Good products

Good products, some rare items, difficult to fin...

M
MIKE WEBSTER
trustpilot.com Sep 30, 2025

Order did not arrive

Order did not arrive, complained about four days past the latest expected delivery date,...

F
Fannie
trustpilot.com Sep 30, 2025

Sent Completely the Wrong Item

Ordered a mouth guard but was sent a pre-othodontic trainer. Enquiries to the retailer do not make any sens...

T
Tokghs
trustpilot.com Sep 30, 2025

Nice.Thank you seller and fruugo.

Nice.Thank you s...

s
sue
trustpilot.com Sep 30, 2025

Item was not as described when…

Item was not as described when received, Customer...

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Conclusion

Reviewed feedback shows a mix of experiences on Fruugo: many customers receive products as described and praise prompt service or helpful refunds, while a smaller but consistent set report delivery delays, missing orders or poor responses to enquiries. Price competitiveness and occasional access to rare items are mentioned positively. To reduce risk, check the individual seller’s shipping origin, estimated delivery time and returns policy before purchase, and keep order and tracking details for any disputes. If timely delivery and clear communication are critical, prefer sellers with documented local shipping or explicit refund/resolution history.