Reviewed feedback shows a mix of experiences on Fruugo: many customers receive products as described and praise prompt service or helpful refunds, while a smaller but consistent set report delivery delays, missing orders or poor responses to enquiries. Price competitiveness and occasional access to rare items are mentioned positively. To reduce risk, check the individual seller’s shipping origin, estimated delivery time and returns policy before purchase, and keep order and tracking details for any disputes. If timely delivery and clear communication are critical, prefer sellers with documented local shipping or explicit refund/resolution history.
Examples from available reviews (Sep 2025 – Feb 2026).
Reviewer praises good prices and good communication.
“Good prices and good communication Thanks”
Delivery was delayed and Fruugo did not respond to enquiries.
“they do not respond.”
Reviewer received the wrong item and found retailer enquiries unhelpful.
“Ordered a mouth guard but was sent a pre-othodontic trainer.”
Order did not arrive but reviewer received an immediate refund.
“received an immediate refund.”
Delivery and fulfilment are often praised for promptness, but several reviews report delays, missing orders or return failures.
A few reviewers note competitive prices; mentions of value are limited, so evidence is sparse and mixed.
Shopping and tracking experience shows problems in several reviews, with complaints about tracking, stock and return handling.
Many reviewers say products arrive as described and meet expectations, though there are isolated reports of wrong or misdescribed items.
Some customers report clear, helpful contact and refunds, while others describe unresponsive or confusing enquiries and contact issues.
Most reviewers report satisfactory overall outcomes and willingness to recommend, with notable exceptions linked to delivery or fulfilment failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Service was quicker than expected and messages kept reviewer updated.
“kept me up to date with messages.”
Reviewer was kept informed and delivery arrived on time.
“kept me informed as to delivery and all on time and arrived when said”
Reviewer was very satisfied with both the service and product.
“Very satisfied with the service and product!”
Reviewer received great goods and experienced quick service.
“Great goods and a quick service”
Purchaser states the product was fake and caused an allergic reaction.
“it came from China and is a complete fake”
Ordering, payment, delivery, and quality of goods all went well.
“Good experience. Ordering, payment, delivery, quality of goods all went well”
Product matched the description, arrived on time, and service was great.
“Product excellent as described. Arrived when stated it would. Great service. Thank you.”
First-time user praises impeccable communication and fast delivery.
“Impeccable communication and fast delivery”
Ordering was easy but delivery took a little longer than expected.
“Ordering was easy delivery was a tad bit long”
Reviewer was kept informed at each processing stage and was happy.
“When i ordered I was kept informed how my order was processing at each stage, very happy with my purchase”
Very good service kept the reviewer updated throughout the order.
“kept me updated all through the order”
Order confirmation and postage were quick; part matched the advertisement.
“Part was exactly as advertised and very happy with the whole process”
Reviewer notes a quick response and finds the service trustworthy.
“Quick response, seems to be trustful”
Reviewer says their request was completed with no fuss.
“You done what I asked no fuss”
Reviewer describes poor support, slow replies, and complicated refunds.
“No chat or phone support.”
Reviewer got the exact part at a great price and prompt delivery.
“Got the exact part I needed and at a great price and delivered promptly”
Ordering service was very easy and feedback was good.
“Very easy ordering service and good feedback.”
Product was good value and delivered within a reasonable timeframe.
“Product was a really good price and was delivered in a reasonable time frame. Overall very pleased”
Product presentation and accuracy were good but delivery was delayed.
“Product well presented and accurate. Regular delivery information provided. However some delay in delivery.”
Quick delivery and the reviewer recommends the seller.
“Quick delivery, recommended seller.”
Reviewer waited over two weeks and wants the sender country disclosed.
“I don't know what country u send from would help to know”
Product matched the advertisement and shipping information was up to date.
“Product was as advertised, up to date shipping info”
Reviewer reports good service and fast delivery.
“Good service fast delivery”
Purchase was simple and the shipping was quick.
“The purchase was simple and the shipping was quick.”
Reviewer received a great product and fast service.
“great product and fast services”
Product matched the description and quality was very good, shipping was slow.
“The product was just as described, packaged well and very good quality. I would have given a 5 star rating except shipping was very slow.”
Order matched description and arrived quickly despite being in the US.
“My order was exactly as described and arrived really fast considering I am in the US.”
Products were attractive and good value, delivery took longer but was fine.
“Beautiful products at a good price. Took a bit longer to receive but no worries. It was worth the wait”
Reviewer praises fast shipping and good prices from the seller.
“Great seller. Very fast shipping and good prices.”
Product exceeded quality expectations but delivery requires patience.
“Product is better quality than expected.”
Seller kept me informed and provided expected service.
“Kept me informed and did what was expected.”
Product matched description and was delivered promptly.
“The product was as said, delivery was prompt”
Product design was better than other devices researched.
“Product was designed better than other devices we were researching.”
Replacement charger arrived quickly and worked well despite bulkier connection.
“The replacement charger worked perfectly.”
Product price was good but shipping proved excessively expensive.
“However the shipping was so expensive.”
Reviewer found the company online and chose to purchase from them.
“I saw the company online and decided to buy from them”
Ordering and receiving the product was easy and straightforward.
“Ease of ordering and receiving.”
Reviewer alleges scam and lack of customer service response for refund.
“I got completely scammed by this company for over $100.”
Reviewer is pleased with the little meteorologist predicting daily forecasts.
“Little meteorologist”
Delivery was quick and met expectations.
“Quick delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fruugo is an online marketplace that lists products from multiple third‑party retailers and sellers across different countries. The platform aggregates product listings and offers cross‑border shopping options; individual sellers are typically responsible for order fulfilment, shipping times, product descriptions and returns. Consumers checking reviews often look for seller fulfilment, delivery origin and customer‑service responsiveness when buying through Fruugo.