Many reviews highlight quick order updates and on-time delivery. Buyers often say items match the description and prices are competitive. A smaller group reports major issues: orders never arriving, support not replying, wrong or counterfeit items, and trouble getting refunds.
Examples from available reviews (Sep 2025 – Mar 2026).
Service was quicker than expected and messages kept reviewer updated.
“kept me up to date with messages.”
Product matched the description, arrived on time, and service was great.
“Product excellent as described. Arrived when stated it would. Great service. Thank you.”
Reviewer alleges scam and lack of customer service response for refund.
“I got completely scammed by this company for over $100.”
Purchaser states the product was fake and caused an allergic reaction.
“it came from China and is a complete fake”
Many reviewers mention fast fulfilment and quick dispatch. Several 5-star reviews point to speedy delivery and sellers meeting expectations. A separate group of complaints describes missing deliveries, returns that never get resolved, and refunds that are hard to obtain.
Shoppers often mention good prices and strong value for parts and consumer goods. Positive feedback frequently links low prices with on-time delivery. A few reviews say shipping fees are high.
Users often say ordering feels straightforward and the site is easy to use. Some mention occasional slow deliveries and limited visibility of stock. Problems with returns or reaching sellers show up less often, but they repeat in low-rated reviews.
Many reviews say items arrived as described and met quality expectations. A smaller number report incorrect, counterfeit, or harmful products. These complaints are less common, but include serious claims such as allergenic or fake goods.
Many customers praise regular updates, tracking, and clear messages throughout the order process. A minority report no replies to questions, no phone or chat support, or missing details about where items come from. These communication problems appear mostly in negative reviews.
High-rated reviews describe smooth orders, accurate listings, and reliable fulfilment. Low-rated reviews mention orders not arriving, alleged scams, wrong items, and weak customer support. The result is a clear split between mostly positive experiences and a smaller number of severe service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Service was quicker than expected and messages kept reviewer updated.
“kept me up to date with messages.”
Reviewer was kept informed and delivery arrived on time.
“kept me informed as to delivery and all on time and arrived when said”
Reviewer was very satisfied with both the service and product.
“Very satisfied with the service and product!”
Reviewer received great goods and experienced quick service.
“Great goods and a quick service”
Purchaser states the product was fake and caused an allergic reaction.
“it came from China and is a complete fake”
Ordering, payment, delivery, and quality of goods all went well.
“Good experience. Ordering, payment, delivery, quality of goods all went well”
Product matched the description, arrived on time, and service was great.
“Product excellent as described. Arrived when stated it would. Great service. Thank you.”
First-time user praises impeccable communication and fast delivery.
“Impeccable communication and fast delivery”
Ordering was easy but delivery took a little longer than expected.
“Ordering was easy delivery was a tad bit long”
Reviewer was kept informed at each processing stage and was happy.
“When i ordered I was kept informed how my order was processing at each stage, very happy with my purchase”
Very good service kept the reviewer updated throughout the order.
“kept me updated all through the order”
Order confirmation and postage were quick; part matched the advertisement.
“Part was exactly as advertised and very happy with the whole process”
Reviewer notes a quick response and finds the service trustworthy.
“Quick response, seems to be trustful”
Reviewer says their request was completed with no fuss.
“You done what I asked no fuss”
Reviewer describes poor support, slow replies, and complicated refunds.
“No chat or phone support.”
Reviewer got the exact part at a great price and prompt delivery.
“Got the exact part I needed and at a great price and delivered promptly”
Ordering service was very easy and feedback was good.
“Very easy ordering service and good feedback.”
Product was good value and delivered within a reasonable timeframe.
“Product was a really good price and was delivered in a reasonable time frame. Overall very pleased”
Product presentation and accuracy were good but delivery was delayed.
“Product well presented and accurate. Regular delivery information provided. However some delay in delivery.”
Quick delivery and the reviewer recommends the seller.
“Quick delivery, recommended seller.”
Reviewer waited over two weeks and wants the sender country disclosed.
“I don't know what country u send from would help to know”
Product matched the advertisement and shipping information was up to date.
“Product was as advertised, up to date shipping info”
Reviewer reports good service and fast delivery.
“Good service fast delivery”
Purchase was simple and the shipping was quick.
“The purchase was simple and the shipping was quick.”
Reviewer received a great product and fast service.
“great product and fast services”
Product matched the description and quality was very good, shipping was slow.
“The product was just as described, packaged well and very good quality. I would have given a 5 star rating except shipping was very slow.”
Order matched description and arrived quickly despite being in the US.
“My order was exactly as described and arrived really fast considering I am in the US.”
Products were attractive and good value, delivery took longer but was fine.
“Beautiful products at a good price. Took a bit longer to receive but no worries. It was worth the wait”
Reviewer praises fast shipping and good prices from the seller.
“Great seller. Very fast shipping and good prices.”
Product exceeded quality expectations but delivery requires patience.
“Product is better quality than expected.”
Seller kept me informed and provided expected service.
“Kept me informed and did what was expected.”
Product matched description and was delivered promptly.
“The product was as said, delivery was prompt”
Product design was better than other devices researched.
“Product was designed better than other devices we were researching.”
Replacement charger arrived quickly and worked well despite bulkier connection.
“The replacement charger worked perfectly.”
Product price was good but shipping proved excessively expensive.
“However the shipping was so expensive.”
Reviewer found the company online and chose to purchase from them.
“I saw the company online and decided to buy from them”
Ordering and receiving the product was easy and straightforward.
“Ease of ordering and receiving.”
Reviewer alleges scam and lack of customer service response for refund.
“I got completely scammed by this company for over $100.”
Reviewer is pleased with the little meteorologist predicting daily forecasts.
“Little meteorologist”
Delivery was quick and met expectations.
“Quick delivery”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fruugo is an online marketplace with products from many third-party retailers. Shoppers can search across categories and compare offers from different sellers in one place. When you order, Fruugo sends it to the selected retailer to pack and ship. The site takes standard online payment methods and shows seller and shipping details on each product page. It operates internationally and lists sellers based in different countries.