Fruugo
Experiences & Reviews
Fruugo is an online marketplace that lists products from multiple third‑party retailers and sellers across different countries. The platform aggregates product listings and offers cross‑border shopping options; individual sellers are typically responsible for order fulfilment, shipping times, product descriptions and returns. Consumers checking reviews often look for seller fulfilment, delivery origin and customer‑service responsiveness when buying through Fruugo.
Overview & Key Metrics
Our Analysis
Service quality
Delivery and fulfilment are often praised for promptness, but several reviews report delays, missing orders or return failures.
Value for money
A few reviewers note competitive prices; mentions of value are limited, so evidence is sparse and mixed.
User experience
Shopping and tracking experience shows problems in several reviews, with complaints about tracking, stock and return handling.
Product quality
Many reviewers say products arrive as described and meet expectations, though there are isolated reports of wrong or misdescribed items.
Communication
Some customers report clear, helpful contact and refunds, while others describe unresponsive or confusing enquiries and contact issues.
Overall experience
Most reviewers report satisfactory overall outcomes and willingness to recommend, with notable exceptions linked to delivery or fulfilment failures.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Good prices and good communication…
"Good prices and good..."
Placed on order with delivery date of…
"Placed on order with delivery date of early September. delivery date changed to 22 Sep after I had placed the order, a delay of 2/3weeks. I had to wai..."
Sent Completely the Wrong Item
"Ordered a mouth guard but was sent a pre-othodontic trainer. Enquiries to the retailer do not make any sens..."
Order did not arrive
"Order did not arrive, complained about four days past the latest expected delivery date,..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
Canvas
I got a canvas picture and I was and am very pleased wi...
Good service.
...
Great
Great. The shoes, shopping experie...
Product as described
Product as described....
Good prompt service
Good prompt service....
Service was good
...
Would Recommend
...
I ordered headphones
I ordered headphones, but there was no address error. I st...
Placed on order with delivery date of…
Placed on order with delivery date of early September. delivery date changed to 22 Sep after I had placed the order, a delay of 2/3weeks. I had to wai...
Good prices and good communication…
Good prices and good...
Got what I ordered very happy
Got what I ordered very happy...
Goods not received
Stay away con artists asked me how they’d done...
V good service thanks
...
Excellent thank you
...
Th The products are hard to come by. e products are slow to arrive and I…
The products are slow to arrive and I don't understand why th...
Good products
Good products, some rare items, difficult to fin...
Order did not arrive
Order did not arrive, complained about four days past the latest expected delivery date,...
Sent Completely the Wrong Item
Ordered a mouth guard but was sent a pre-othodontic trainer. Enquiries to the retailer do not make any sens...
Nice.Thank you seller and fruugo.
Nice.Thank you s...
Item was not as described when…
Item was not as described when received, Customer...
Conclusion
Reviewed feedback shows a mix of experiences on Fruugo: many customers receive products as described and praise prompt service or helpful refunds, while a smaller but consistent set report delivery delays, missing orders or poor responses to enquiries. Price competitiveness and occasional access to rare items are mentioned positively. To reduce risk, check the individual seller’s shipping origin, estimated delivery time and returns policy before purchase, and keep order and tracking details for any disputes. If timely delivery and clear communication are critical, prefer sellers with documented local shipping or explicit refund/resolution history.