Reviews Analysed
20
We Collect & Analyse Reviews
Fruugo
Experiences & Reviews
Fruugo is an online marketplace that lists products from multiple third‑party retailers and sellers across different countries. The platform aggregates product listings and offers cross‑border shopping options; individual sellers are typically responsible for order fulfilment, shipping times, product descriptions and returns. Consumers checking reviews often look for seller fulfilment, delivery origin and customer‑service responsiveness when buying through Fruugo.
Overview & Key Metrics
Positive Sentiment
80%
Latest Review
19d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Delivery and fulfilment are often praised for promptness, but several reviews report delays, missing orders or return failures.
Share
Mixed
27%
💰
Value for money
A few reviewers note competitive prices; mentions of value are limited, so evidence is sparse and mixed.
Share
Mixed
2%
⚡
User experience
Shopping and tracking experience shows problems in several reviews, with complaints about tracking, stock and return handling.
Share
Weak
7%
🔧
Product quality
Many reviewers say products arrive as described and meet expectations, though there are isolated reports of wrong or misdescribed items.
Share
Strong
15%
📞
Communication
Some customers report clear, helpful contact and refunds, while others describe unresponsive or confusing enquiries and contact issues.
Share
Mixed
13%
⭐
Overall experience
Most reviewers report satisfactory overall outcomes and willingness to recommend, with notable exceptions linked to delivery or fulfilment failures.
Share
Strong
36%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Good prices and good communication…
"Good prices and good..."
Steve Foster
Trustpilot
Sep 30, 2025
Featured for: positive on price and communication
Placed on order with delivery date of…
"Placed on order with delivery date of early September. delivery date changed to 22 Sep after I had placed the order, a delay of 2/3weeks. I had to wai..."
Ashadur Rahman
Trustpilot
Sep 30, 2025
Featured for: detailed complaint: delay and non-response
Sent Completely the Wrong Item
"Ordered a mouth guard but was sent a pre-othodontic trainer. Enquiries to the retailer do not make any sens..."
Fannie
Trustpilot
Sep 30, 2025
Featured for: wrong item; poor enquiries
Order did not arrive
"Order did not arrive, complained about four days past the latest expected delivery date,..."
MIKE WEBSTER
Trustpilot
Sep 30, 2025
Featured for: refund resolved; faith restored
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
J
Joe
trustpilot.com
Sep 30, 2025
Canvas
I got a canvas picture and I was and am very pleased wi...
M
María Montserrat Gómez Garrido
trustpilot.com
Sep 30, 2025
Good service.
...
N
Nicole Claire Louki
trustpilot.com
Sep 30, 2025
Great
Great. The shoes, shopping experie...
L
Linda,
trustpilot.com
Sep 30, 2025
Product as described
Product as described....
J
Janis Law
trustpilot.com
Sep 30, 2025
Good prompt service
Good prompt service....
W
Wayne Gibbs
trustpilot.com
Sep 30, 2025
Service was good
...
M
Ms Charlotte Lewis
trustpilot.com
Sep 30, 2025
Would Recommend
...
�
Давид Степанчук
trustpilot.com
Sep 30, 2025
I ordered headphones
I ordered headphones, but there was no address error. I st...
A
Ashadur Rahman
trustpilot.com
Sep 30, 2025
Placed on order with delivery date of…
Placed on order with delivery date of early September. delivery date changed to 22 Sep after I had placed the order, a delay of 2/3weeks. I had to wai...
S
Steve Foster
trustpilot.com
Sep 30, 2025
Good prices and good communication…
Good prices and good...
J
Joanne fairclough
trustpilot.com
Sep 30, 2025
Got what I ordered very happy
Got what I ordered very happy...
V
Vince Drumm
trustpilot.com
Sep 30, 2025
Goods not received
Stay away con artists asked me how they’d done...
j
janie
trustpilot.com
Sep 30, 2025
V good service thanks
...
W
William DAY
trustpilot.com
Sep 30, 2025
Excellent thank you
...
G
Gheorghe
trustpilot.com
Sep 30, 2025
Th The products are hard to come by. e products are slow to arrive and I…
The products are slow to arrive and I don't understand why th...
A
Andrei
trustpilot.com
Sep 30, 2025
Good products
Good products, some rare items, difficult to fin...
M
MIKE WEBSTER
trustpilot.com
Sep 30, 2025
Order did not arrive
Order did not arrive, complained about four days past the latest expected delivery date,...
F
Fannie
trustpilot.com
Sep 30, 2025
Sent Completely the Wrong Item
Ordered a mouth guard but was sent a pre-othodontic trainer. Enquiries to the retailer do not make any sens...
T
Tokghs
trustpilot.com
Sep 30, 2025
Nice.Thank you seller and fruugo.
Nice.Thank you s...
s
sue
trustpilot.com
Sep 30, 2025
Item was not as described when…
Item was not as described when received, Customer...
Conclusion
Reviewed feedback shows a mix of experiences on Fruugo: many customers receive products as described and praise prompt service or helpful refunds, while a smaller but consistent set report delivery delays, missing orders or poor responses to enquiries. Price competitiveness and occasional access to rare items are mentioned positively. To reduce risk, check the individual seller’s shipping origin, estimated delivery time and returns policy before purchase, and keep order and tracking details for any disputes. If timely delivery and clear communication are critical, prefer sellers with documented local shipping or explicit refund/resolution history.