Many reviews highlight quick order updates and on-time delivery. Buyers often say items match the description and prices are competitive. A smaller group reports major issues: orders never arriving, support not replying, wrong or counterfeit items, and trouble getting refunds.
Examples from available reviews (Sep 2025 – Mar 2026).
Service was quicker than expected and messages kept reviewer updated.
“kept me up to date with messages.”
Product matched the description, arrived on time, and service was great.
“Product excellent as described. Arrived when stated it would. Great service. Thank you.”
Reviewer alleges scam and lack of customer service response for refund.
“I got completely scammed by this company for over $100.”
Purchaser states the product was fake and caused an allergic reaction.
“it came from China and is a complete fake”
Many reviewers mention fast fulfilment and quick dispatch. Several 5-star reviews point to speedy delivery and sellers meeting expectations. A separate group of complaints describes missing deliveries, returns that never get resolved, and refunds that are hard to obtain.
Shoppers often mention good prices and strong value for parts and consumer goods. Positive feedback frequently links low prices with on-time delivery. A few reviews say shipping fees are high.
Users often say ordering feels straightforward and the site is easy to use. Some mention occasional slow deliveries and limited visibility of stock. Problems with returns or reaching sellers show up less often, but they repeat in low-rated reviews.
Many reviews say items arrived as described and met quality expectations. A smaller number report incorrect, counterfeit, or harmful products. These complaints are less common, but include serious claims such as allergenic or fake goods.
Many customers praise regular updates, tracking, and clear messages throughout the order process. A minority report no replies to questions, no phone or chat support, or missing details about where items come from. These communication problems appear mostly in negative reviews.
High-rated reviews describe smooth orders, accurate listings, and reliable fulfilment. Low-rated reviews mention orders not arriving, alleged scams, wrong items, and weak customer support. The result is a clear split between mostly positive experiences and a smaller number of severe service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: March 2026
Reviewer was pleased with the canvas and early delivery.
“I got a canvas picture and I was and am very pleased with the picture..”
Reviewer reports good service from Fruugo.
“Good service.”
Reviewer received shoes and found the shopping experience as expected.
“The shoes, shopping experience and delivery were as expected.”
Product matched the description and reviewer buys frequently.
“Product as described.”
Reviewer was happy with the phone case and prompt service.
“Good prompt service. Happy with phone case”
Reviewer reports that the service was good.
“Service was good”
Reviewer would recommend Fruugo to others.
“Would Recommend”
Reviewer could not return headphones and has had no resolution.
“I still want to return my order, but so far the result is zero.”
Delivery was delayed and Fruugo did not respond to enquiries.
“they do not respond.”
Reviewer praises good prices and good communication.
“Good prices and good communication Thanks”
Reviewer received their order and was happy after a nine day wait.
“Got what I ordered very happy, the wait was around 9 days.”
Reviewer warns they received no goods and couldn't contact the seller.
“no goods no way of contacting them BEWARE”
Reviewer reports very good service and thanks the seller.
“V good service thanks”
Reviewer expresses thanks and satisfaction with their order.
“Excellent thank you”
Products are slow to arrive and stock availability is questioned.
“The products are slow to arrive”
Products are good and sometimes rare, but delivery could improve.
“Good products, some rare items, difficult to find in other places. Can improve time for delivery.”
Order did not arrive but reviewer received an immediate refund.
“received an immediate refund.”
Reviewer received the wrong item and found retailer enquiries unhelpful.
“Ordered a mouth guard but was sent a pre-othodontic trainer.”
Reviewer thanks both the seller and Fruugo for the purchase.
“Nice.Thank you seller and fruugo.”
Item differed from description but customer service resolved the issue quickly.
“Customer services dealt with my query quick and efficiently”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fruugo is an online marketplace with products from many third-party retailers. Shoppers can search across categories and compare offers from different sellers in one place. When you order, Fruugo sends it to the selected retailer to pack and ship. The site takes standard online payment methods and shows seller and shipping details on each product page. It operates internationally and lists sellers based in different countries.