Reviewed feedback shows a mix of experiences on Fruugo: many customers receive products as described and praise prompt service or helpful refunds, while a smaller but consistent set report delivery delays, missing orders or poor responses to enquiries. Price competitiveness and occasional access to rare items are mentioned positively. To reduce risk, check the individual seller’s shipping origin, estimated delivery time and returns policy before purchase, and keep order and tracking details for any disputes. If timely delivery and clear communication are critical, prefer sellers with documented local shipping or explicit refund/resolution history.
Examples from available reviews (Sep 2025 – Feb 2026).
Reviewer praises good prices and good communication.
“Good prices and good communication Thanks”
Delivery was delayed and Fruugo did not respond to enquiries.
“they do not respond.”
Reviewer received the wrong item and found retailer enquiries unhelpful.
“Ordered a mouth guard but was sent a pre-othodontic trainer.”
Order did not arrive but reviewer received an immediate refund.
“received an immediate refund.”
Delivery and fulfilment are often praised for promptness, but several reviews report delays, missing orders or return failures.
A few reviewers note competitive prices; mentions of value are limited, so evidence is sparse and mixed.
Shopping and tracking experience shows problems in several reviews, with complaints about tracking, stock and return handling.
Many reviewers say products arrive as described and meet expectations, though there are isolated reports of wrong or misdescribed items.
Some customers report clear, helpful contact and refunds, while others describe unresponsive or confusing enquiries and contact issues.
Most reviewers report satisfactory overall outcomes and willingness to recommend, with notable exceptions linked to delivery or fulfilment failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Quotes shortened · As of: February 2026
Reviewer was pleased with the canvas and early delivery.
“I got a canvas picture and I was and am very pleased with the picture..”
Reviewer reports good service from Fruugo.
“Good service.”
Reviewer received shoes and found the shopping experience as expected.
“The shoes, shopping experience and delivery were as expected.”
Product matched the description and reviewer buys frequently.
“Product as described.”
Reviewer was happy with the phone case and prompt service.
“Good prompt service. Happy with phone case”
Reviewer reports that the service was good.
“Service was good”
Reviewer would recommend Fruugo to others.
“Would Recommend”
Reviewer could not return headphones and has had no resolution.
“I still want to return my order, but so far the result is zero.”
Delivery was delayed and Fruugo did not respond to enquiries.
“they do not respond.”
Reviewer praises good prices and good communication.
“Good prices and good communication Thanks”
Reviewer received their order and was happy after a nine day wait.
“Got what I ordered very happy, the wait was around 9 days.”
Reviewer warns they received no goods and couldn't contact the seller.
“no goods no way of contacting them BEWARE”
Reviewer reports very good service and thanks the seller.
“V good service thanks”
Reviewer expresses thanks and satisfaction with their order.
“Excellent thank you”
Products are slow to arrive and stock availability is questioned.
“The products are slow to arrive”
Products are good and sometimes rare, but delivery could improve.
“Good products, some rare items, difficult to find in other places. Can improve time for delivery.”
Order did not arrive but reviewer received an immediate refund.
“received an immediate refund.”
Reviewer received the wrong item and found retailer enquiries unhelpful.
“Ordered a mouth guard but was sent a pre-othodontic trainer.”
Reviewer thanks both the seller and Fruugo for the purchase.
“Nice.Thank you seller and fruugo.”
Item differed from description but customer service resolved the issue quickly.
“Customer services dealt with my query quick and efficiently”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fruugo is an online marketplace that lists products from multiple third‑party retailers and sellers across different countries. The platform aggregates product listings and offers cross‑border shopping options; individual sellers are typically responsible for order fulfilment, shipping times, product descriptions and returns. Consumers checking reviews often look for seller fulfilment, delivery origin and customer‑service responsiveness when buying through Fruugo.