Reviewers often mention fast fulfilment and orders arriving as expected. Many owners say their pets take to the food, and some note better coats and calmer digestion. A small number raise issues with delivery handling and limited flexibility on subscriptions. Only a few mention website glitches or a dog refusing the food.
Examples from available reviews (Sep 2022 – Mar 2026).
Dogs love the food; it's full of goodness and delivered fast.
“dogs love the food, its full of goodness, fast delivery,”
Out of stock item was swapped and price‑matched promptly by Rina.
“Rina swapped it for 6x2kg bags and price matched”
Product is great but delivery leaves parcels at drive and often damaged.
“Product is great delivery is rubbish”
Reviewer reports website issues and offers to show them.
“I noticed a few issues on your website collected.reviews”
Fast fulfilment stands out most, with many comments about quick arrival and dependable timing. The main gripe is delivery condition, including parcels left on driveways and occasional damage.
Reviews often point to discounts and good subscription pricing. One reviewer mentioned small pack sizes as a downside, but that comes up rarely.
Several reviewers describe online ordering as simple, with delivery following quickly. Website errors appear only rarely, and subscription customisation issues led at least one person to cancel.
Owners frequently say pets eat the food eagerly and mention better coats, more energy, and easier digestion. One review says a dog refused both the wet and dry versions.
Some reviewers single out staff for fixing order mistakes and organising replacements. Multiple reviews also share positive stories about price matching and product swaps.
Overall feedback skews positive, led by steady praise for how well pets eat the food and how fast orders arrive. The limited negative feedback mainly focuses on delivery handling and rigid subscriptions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (2) · Quotes shortened · As of: March 2026
Food arrived on time, well packaged, and fully eaten.
“Food arrives in time, well packaged.”
Delivery was quick and reviewer congratulates the service.
“Quick delivery.”
Dogs love the food; it's full of goodness and delivered fast.
“dogs love the food, its full of goodness, fast delivery,”
Good service and quality food, delivered on time.
“Good service. Good quality food . Delivered on time”
Good food and good delivery, reviewer expresses thanks.
“Good food good delivery. Thanks”
Excellent product loved by the dog and delivered promptly.
“Excellent product,my dog loves it”
After five years the fussy dog still enjoys meals enthusiastically.
“chows down his meals like it’s his first time, every time!”
Next day delivery and long-term use; food caused no bowel problems.
“never had bowel problems..10 out of 10 ..thank you”
Great product with prompt delivery.
“Great product and prompt delivery”
Service was fine but the dog refused both wet and dry food.
“My dog wouldn’t eat the wet or dry food .”
Incorrect dog food delivered but Rina provided excellent resolution and replacement.
“Rina was amazing. 5* service.”
Product is great but delivery leaves parcels at drive and often damaged.
“Product is great delivery is rubbish”
Subscription suits both dogs, easy ordering and good price with price alerts.
“Barking Heads suit them well, easy to order and a good price”
Delivery was prompt and the dog loves it; it's full of veg.
“Delivery was prompt the dog loves it full of veg too”
Delivery provided a very efficient next-day service.
“Very efficient next day service,”
Golden Years food suits a 13-year-old with sensitive stomach and arrived quickly.
“he enjoys the food and it doesn’t upset his tummy .”
Out of stock item was swapped and price‑matched promptly by Rina.
“Rina swapped it for 6x2kg bags and price matched”
Puppy enjoys the kibble and it doesn't upset her system.
“she loves it and doesn't upset her system”
Quick delivery and the dogs seem to love the food.
“Delivery was quick the dogs seem to love it”
Subscription box couldn't be customised, causing waste and cancellation.
“you are unable to change the products in th subscription box,”
Hi, I noticed a few issues on your website collected.reviews
Would you like me to show you what they are?
Next day delivery was prompt and impressed the customer.
“very impressed by the prompt delivery of my order.”
Product and service were great and deliveries met expectations.
“Always delivered as expected.”
Received a good offer and the order arrived quickly.
“Good offer, came quickly”
Excellent service with food arriving the next morning.
“As always excellent service.”
Speedy shipment and the cat enjoys the product.
“Speedy shipment, also my cat loves it, would recommend”
Prompt delivery and dogs absolutely love the product.
“Prompt delivery and my dogs absolutely love it”
Product improved older dog's coat and energy, and puppy loves it.
“she has a beautiful coat and the energy of a dog much younger.”
Competitive pricing and prompt delivery; dogs always eat the wet food.
“Competitive pricing, prompt delivery Dogs always eat this wet food”
Reviewer reports having a very happy dog.
“I have a very happy dog”
Reviewer states the product is great.
“Great product :)”
Good flavour selection and high meat content; picky cats like them.
“A good selection of flavours, high meat content.”
Great discount and fast delivery; cats love the food.
“Great discount and fast delivery- cats love it”
Delivery consistently arrives on time.
“Delivery always arrives on time”
Quick delivery and biscuits improved dogs' skin and fur condition.
“we have noticed improvements in their skin and fur condition less scratching.”
Healthy, quality ingredients and the dog loves the food.
“Healthy dog food for Maxi, with quality ingredients.”
Impressed by the food quality; cooked food suits the dog without issues.
“I was most impressed with the quality of the food”
Fantastic service, good price, and prompt delivery.
“Fantastic service at a great price and prompt delivery.”
Delivery was really quick and ordering online was easy.
“The delivery was really quick”
High-quality food cats love; subscription reduces price but packs are small.
“Its very high quality food”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Barking Heads is a UK pet food brand making wet and dry recipes for dogs and cats. It offers recipes with named ingredients for different life stages and dietary needs. Products are sold through retailers and the brand’s online shop. Each recipe comes with label details and feeding guidance to help owners choose.