Reviewers largely praise the comfort and build of Owl + Lark mattresses and bedding. Many mention smooth delivery and helpful staff when setting up orders. One lone review says the mattress sagged and the company did not respond. Price and value rarely come up in the feedback.
Examples from available reviews (Nov 2021 – Mar 2026).
Mattress sagged within a year and the company did not respond.
“we have still yet to receive an acknowledgment or any communication from Owl + Lark.”
Mattress is exceptional quality and a joy to sleep on.
“It's of exceptional quality and a joy to sleep on.”
Company arranged flexible delivery during move; mattress is very comfortable.
“Stephanie has been so understanding and helped me navigate delivery options”
Mattress is high quality, supportive and improved the reviewer's sleep.
“I love how it supports my back and allows me to wake up feeling refreshed and well-rested.”
Several reviewers mention well-organised delivery and staff who offered flexible time slots. Some also point to strong after-sales help, with quick fixes for payment or scheduling questions.
Few reviews mention price or make a clear value judgement. A small number note a welcome pack or buying again, but most comments do not discuss cost.
Reviewers often describe better sleep, hotel-style comfort, and a supportive feel from the mattresses. Sleep accessories get specific praise for strong blackout and the right level of weighted pressure.
Many reviews call out solid build quality across mattresses, weighted blankets, and bed linens. One reviewer reports a mattress sagging within a year; that durability issue stands alone against frequent positive comments about longevity.
Many comments describe fast, helpful customer support and clear delivery updates. One review says a warranty issue was ignored, making that non-response an outlier among otherwise responsive experiences.
Feedback trends positive, led by comfort and an easy ordering process. The only notable negative is a single unresolved complaint about sagging and no reply.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Mattress sagged within a year and the company did not respond.
“we have still yet to receive an acknowledgment or any communication from Owl + Lark.”
Mattress is exceptional quality and a joy to sleep on.
“It's of exceptional quality and a joy to sleep on.”
Company arranged flexible delivery during move; mattress is very comfortable.
“Stephanie has been so understanding and helped me navigate delivery options”
Order, delivery, and setup were great; mattress is very comfortable.
“the service was spot on.”
Eye mask effectively blocked light and improved sleep.
“It blocked out the bits of light that even my blackout blinds let in!!”
Blue Jay mattress is exceptionally comfortable and high quality.
“It’s the most comfortable mattress I’ve had the pleasure to sleep on”
Owl and Lark mattress still comfortable after nearly five years.
“It has completely revolutionised our sleep”
Mattress is super comfy and gently firm yet supportive.
“like sleeping on a supportive cloud!”
Mattress exceeded expectations and made bedtime enjoyable again.
“It has surpassed my expectations”
Comfiest mattress they've slept on; ordering and delivery were faultless.
“This is by far the comfiest mattress me & my wife have slept on”
Weighted blanket arrived quickly and feels luxurious and comforting.
“the blanket is amazing.”
Customer service and product improved wife's sleep markedly.
“it's the first time in a LONG time my wife has slept more than 2 hours straight.”
9kg weighted blanket is effective and very satisfying to use.
“Every single one of those nine kgs makes its presence felt.”
Customer service resolved payment issues and organised straightforward delivery.
“Delivery was organised quickly.”
Mattress brings hotel-style comfort, cooling, and durable craftsmanship.
“feels like floating on a cloud.”
After-sales care service was exemplary.
“After sales care service is exemplary.”
Sleep mask provides total blackout and is comfortable to wear.
“As promised, the mask provides total blackout and is very comfortable to go to sleep in.”
Quick delivery and very pleased with the bed sheets.
“Quick delivery and love love love the bed sheets”
Mattress is superb quality and very comfortable.
“Superb quality mattress, so comfy and the welcome pack was a pleasant surprise.”
Amazing bedding and fantastic customer care; repeat purchases made.
“Amazing bedding , fantastic customer care.”
Weighted blanket looks attractive, shipped quickly and well packed.
“A beautiful weighted blanket that does not look medical or boring like they normally do!”
9kg weighted blanket is soft and doesn't cause overheating.
“No issues with overheating like with the velvet/velour versions you typically find.”
Service and customer aftercare were excellent.
“Excellent service. Excellent customer aftercare.”
Quality Products
I ordered a king-size Blue Jay Emperor mattress from OWL +LARK company. It was easy to order, the shipping was fast, and it was delivered on time. The mattress is of good quality. The cover is made of cotton, which is very easy to wash.
I have had it for about two months now, and I love how it supports my back and allows me to wake up feeling refreshed and well-rested. I am actually sleeping better nowadays.
I just ordered my second one for my guest room, and I would recommend this product to anyone looking for a higher-quality mattress.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Owl + Lark sells mattresses, bedding, and sleep accessories through its online store. The range includes mattresses, weighted blankets, bed linens, and sleep masks. Product pages usually show materials, sizes, and care instructions. Customers order through the website and select home delivery at checkout.