Original Organics
Experiences & Reviews
Original Organics is an online retailer operating in the garden and composting sector, offering products aimed at domestic gardeners and small-scale users. The company sells a range of outdoor and soil-management items and conducts sales primarily via its website, with national shipping. Consumers researching Original Organics commonly seek information on product durability, delivery performance and customer support.
Overview & Key Metrics
Our Analysis
Service quality
Many reviews describe delayed or cancelled orders and problems with returns; a minority report quick fixes, but slow or inconsistent after-sales handling is common.
Value for money
Perceptions of value vary: some reviewers cite competitive pricing, while others report poor value due to low product quantity or repair costs.
User experience
Several reviewers report website and checkout issues, confusing order confirmations and payment problems that contributed to failed or cancelled purchases.
Product quality
Product reports are mixed: some items are described as high quality, while others arrived warped, damp or underfilled and required repairs or replacements.
Communication
Many reviewers cite little or no proactive updates, slow replies and refund uncertainty; a smaller number praise prompt, clear communication from staff.
Overall experience
Overall impressions lean negative because of stock, delivery and communication problems, though some customers report positive product experiences and helpful service.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (November 2021 – September 2025).
Very Poor Customer Service
"Very Poor Customer Service and Communication. Should have read the other reviews! I ordered and item on there website based on the 2-4 day delivery th..."
Fantastic Customer Service
"Placed an order for 2 x water butt diverters, shipping was fast until Evri apparently lost them at their sorting hub, (Evri are so useless). I contact..."
Falling to Pieces Raised Borders
"On 2 May 2019 we purchased 7 Blackdown Raised Borders at a cost of £946.66 from Original Organics, also trading as Gutter Mate / GM8 Group. I had to c..."
Water Butts
" I’m a proud farmer. My three 200L Polybutt Water Butt - Oak Brown arrived a couple of weeks ago and they are amazing. It has been raining and they have helped me harvest enough water for home use as well as my kitchen gardens. I will not have to worry about the hot days. The delivery was fast , the quality is top-notch and can not be affected by the UV. It is a perfect item for anyone looking to harvest some water, whether for cleaning or irrigation. More so, the prices are very competitive and they have a wide range of butts allowing one to choose a suitable butt depending on the need. "
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
All Customer Reviews
Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Very Poor Customer Service
Very Poor Customer Service and Communication. Should have read the other reviews! I ordered and item on there website based on the 2-4 day delivery th...
Very poor customer service. Wish I had read the reviews before…
Wish I had read the reviews before ordering! I ordered bokashi bins, but when nothing arrived I emailed to ask when I might receive my order. They did...
Zero customer service communication
I originally ordered a 1200 ltr double composter, which took over 5 weeks to arrive and then when it became available, a additional 'add on' bin, whic...
SCAM, no email confirmation, no contact AVOID!
SCAM website, doesn't confirm orders automated messages for order information. AVOID AT ALL COSTS. quick t...
Avoid website! Doesn’t deliver and no explanation
Ordered an aerobin composter which isn’t cheap! Website says should be delivered within 7 days. After 2 weeks of not hearing anything I emailed to get...
This is potentially a scam website
This is potentially a scam website. I put in an order for a wormery. Waited around a month and when nothing materialised chased it up. This is the res...
I am waiting 2 weeks for delivery
I am waiting 2 weeks for delivery. Every time I email them they say it wi...
£1000 robot mower - cancelled, no comms
Ordered a £1000 robot lawn mower. Website wasn't the best - took multiple attempts to pay. Didn't take a direct card entry but did take a google pay t...
Bought 1kg of worms
Bought 1kg of worms. Great price but now I know why! I’ve bought a bag of soil, very disappointed with the actual amount...
Worm turned out not to be “native”
The company has an Irish website but is a UK company. The tiger worms I ordered were advertised as native as that is important when it comes to soil h...
Compost bin lid warped badly: I fixed it but no gesture
We bought a 600 litre "Blackdown" Single Wooden Composter: the "Deluxe" including a wooden lid, for £227 total (with Easter discount). The BIN looks g...
Fantastic Customer Service
Placed an order for 2 x water butt diverters, shipping was fast until Evri apparently lost them at their sorting hub, (Evri are so useless). I contact...
Customer service ?????
Placed and order for a Keter premier shed 7.5ft x 9ft on the. Accepted the delivery terms of 21 days. Closer to the 21 day delivery time had no confir...
I am not impressed with the service of…
I am not impressed with the service of this company. I placed an order on 22 May for a water butt. I placed the order on the understanding that these...
Inflexible and crap service
Ordered an item, not happy with it, asked to replace with another - they...
Nothing Special, Nothing Bad
We ordered Aero Bin 200 and leachate hose kit. Bin is OK, but I did have to empty the top half to reconstruct it after it became misaligned when I kno...
Quick and accurate delivery updates
Ordered a national trust bird box as a present, arri...
Falling to Pieces Raised Borders
On 2 May 2019 we purchased 7 Blackdown Raised Borders at a cost of £946.66 from Original Organics, also trading as Gutter Mate / GM8 Group. I had to c...
After receiving 2 order despatch emails…
After receiving 2 order despatch emails following my 1 order, which was slightly confusing to be fair, although I understand now that it was because t...
Water Butts
I’m a proud farmer. My three 200L Polybutt Water Butt - Oak Brown arrived a couple of weeks ago and they are amazing. It has been raining and they have helped me harvest enough water for home use as well as my kitchen gardens. I will not have to worry about the hot days. The delivery was fast , the quality is top-notch and can not be affected by the UV. It is a perfect item for anyone looking to harvest some water, whether for cleaning or irrigation. More so, the prices are very competitive and they have a wide range of butts allowing one to choose a suitable butt depending on the need.
Conclusion
Customer feedback shows a clear pattern of problems with stock availability, delivery timing and proactive communication; many reviewers report waiting weeks, cancelled orders or uncertain refunds. Product feedback is variable: some buyers praise durable items and prompt replacements, while others describe warped timber, damp components or underfilled shipments. If you plan to buy, check live stock updates where available, keep order confirmations and monitor refunds closely, and document issues to support claims. There are examples of effective, fast customer support resolving lost items, but these are less frequent than reports of poor service, so compare sellers and review return policies before purchasing.