Customer feedback shows a clear pattern of problems with stock availability, delivery timing and proactive communication; many reviewers report waiting weeks, cancelled orders or uncertain refunds. Product feedback is variable: some buyers praise durable items and prompt replacements, while others describe warped timber, damp components or underfilled shipments. If you plan to buy, check live stock updates where available, keep order confirmations and monitor refunds closely, and document issues to support claims. There are examples of effective, fast customer support resolving lost items, but these are less frequent than reports of poor service, so compare sellers and review return policies before purchasing.
Examples from available reviews (Nov 2021 – Feb 2026).
Item delayed due to stock issues and poor customer service.
“Very Poor Customer Service and Communication.”
Evri lost parcel; company promptly replaced items and delivered quickly.
“Fantastic customer service, thank you Stephan, I will definitely use them again.”
Raised borders were warped, shrinking, falling apart and refund was delayed.
“stated that the raise borders were not fit for purpose”
Fast delivery and high-quality water butts suitable for harvesting rainwater.
“The delivery was fast , the quality is top-notch and can not be affected by the UV.”
Many reviews describe delayed or cancelled orders and problems with returns; a minority report quick fixes, but slow or inconsistent after-sales handling is common.
Perceptions of value vary: some reviewers cite competitive pricing, while others report poor value due to low product quantity or repair costs.
Several reviewers report website and checkout issues, confusing order confirmations and payment problems that contributed to failed or cancelled purchases.
Product reports are mixed: some items are described as high quality, while others arrived warped, damp or underfilled and required repairs or replacements.
Many reviewers cite little or no proactive updates, slow replies and refund uncertainty; a smaller number praise prompt, clear communication from staff.
Overall impressions lean negative because of stock, delivery and communication problems, though some customers report positive product experiences and helpful service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Tiger worms arrived quickly and in great condition.
“arrived very quickly and in great condition”
Pleased with purchase and quick delivery; would recommend.
“Very pleased with purchase. Quick delivery and would recommend.”
Damaged item replaced quickly after one call; good product quality.
“I was able to talk to customer service on the first call”
Product excellent with quick delivery and very good communication.
“very good communicatin throughout the process.”
Ordering was easy and delivery was very prompt.
“Easy ordering system. Delivered very promptly”
Trustpilot removed the review and the reviewer says there's no appeal.
“I have had my review removed by Trustpilot because I gave Original Organics a very bad review.”
Only one of the two ordered items was delivered and no response.
“Only one of the two items was delivered.”
Worms arrived safely and well and were installed.
“The worms arrived safe and well”
Everything went to plan and customer is pleased with purchases.
“Everything went to plan and we are pleased with the purchases to date.”
Item shown in stock but was unavailable; company failed to inform customer.
“item I ordered turned out to be unavailable (despite still being listed as "in stock")”
Aerobin dispatched within five days but lacked dispatch notifications.
“dispatched within 5 days (including weekend) of order!”
Prompt delivery and Aerobin was very easy to assemble.
“Very prompt delivery. Thank you. The Aerobin was very easy to assemble.”
Item delayed due to stock issues and poor customer service.
“Very Poor Customer Service and Communication.”
Order cancelled due to stock; refund promised without apology.
“No apology at all.”
Deliveries delayed with no communication or delivery notifications.
“zero' customer service communication and 'zero' notification about delivery timescale!”
Site took payment but failed to confirm orders or respond.
“SCAM website, doesn't confirm orders automated messages for order information.”
Order out of stock with no updates or apology.
“No apology. No timeframe of when they might have some in stock.”
Order cancelled for stock reasons and refund delayed.
“I am still down ~£100.”
Delivery delayed repeatedly despite promises, led to bank dispute.
“Every time I email them they say it will be dispatch in next 2/3 days.”
High-value order cancelled without explanation or refund yet.
“Order then said processing for 48hrs before then showing as closed”
Worms quantity was far less than expected; poor value.
“very disappointed with the actual amount of worms.”
Worms advertised as native were actually shipped from England.
“they are in fact not native, they are shipped in from England.”
Composter lid warped badly; customer repaired it and was offered small refund.
“ours WARPED badly in situ over 1st month”
Evri lost parcel; company promptly replaced items and delivered quickly.
“Fantastic customer service, thank you Stephan, I will definitely use them again.”
Shed delivery delayed with no proactive communication or callbacks.
“the customer service has been non existent and poor.”
Order placed; repeated promises of arrival with continued uncertainty.
“each time the member’s staff have said that they will be in on Thursday”
Requested replacement but faced a £50 return charge.
“they were going to charge me £50 for the return.”
Aero Bin is OK but could fit together more securely.
“Bin is OK, but I did have to empty the top half to reconstruct it”
Ordered bird box as a present; arrived quickly with tracking emails.
“arrived quickly and had 2 tracking emails.”
Raised borders were warped, shrinking, falling apart and refund was delayed.
“stated that the raise borders were not fit for purpose”
Received two dispatch emails; wormery met expectations and pleased customer.
“I am very pleased with the wormery sent.”
Easy online ordering and very fast delivery for composting bin.
“Easy to order online, a new composting bin. Very fast delivery.”
Longtime customer recommends company for great communication and service.
“Great communication and service.”
Worms excellent and numerous, but courier badly damaged packaging.
“Excellent worms lots of them, packaging badly damaged by courier Evri,”
Helpful phone support arranged delivery; lacked email communication.
“Left a 4 instead of a 5 just to lack of email communication”
Hot Composter assembled quickly and delivered in days.
“I was very surprised how quickly the Hot Composter was assembled”
Delivery was quick and efficient; product good.
“Really quick and efficient delivery and great product”
Kept informed about order and delivery; very helpful service.
“Kept informed about order and delivery Very very helpful”
Rug is well made, colourful and delivered as expected.
“its very well made and delivered when expected”
Worms were large, active on arrival; excellent product and service.
“The worms were large and immediately active as soon as I dropped them in.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Original Organics is an online retailer operating in the garden and composting sector, offering products aimed at domestic gardeners and small-scale users. The company sells a range of outdoor and soil-management items and conducts sales primarily via its website, with national shipping. Consumers researching Original Organics commonly seek information on product durability, delivery performance and customer support.