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We Collect & Analyse Reviews

Original Organics
Experiences & Reviews

Original Organics is an online retailer operating in the garden and composting sector, offering products aimed at domestic gardeners and small-scale users. The company sells a range of outdoor and soil-management items and conducts sales primarily via its website, with national shipping. Consumers researching Original Organics commonly seek information on product durability, delivery performance and customer support.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 30%
Latest Review 12d
Overall Rating
2.2

Our Analysis

🎯

Service quality

Many reviews describe delayed or cancelled orders and problems with returns; a minority report quick fixes, but slow or inconsistent after-sales handling is common.

Share
26%
Weak
💰

Value for money

Perceptions of value vary: some reviewers cite competitive pricing, while others report poor value due to low product quantity or repair costs.

Share
3%
Mixed

User experience

Several reviewers report website and checkout issues, confusing order confirmations and payment problems that contributed to failed or cancelled purchases.

Share
3%
Weak
🔧

Product quality

Product reports are mixed: some items are described as high quality, while others arrived warped, damp or underfilled and required repairs or replacements.

Share
12%
Mixed
📞

Communication

Many reviewers cite little or no proactive updates, slow replies and refund uncertainty; a smaller number praise prompt, clear communication from staff.

Share
25%
Weak

Overall experience

Overall impressions lean negative because of stock, delivery and communication problems, though some customers report positive product experiences and helpful service.

Share
31%
Weak

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (19) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Louis Gray
trustpilot.com Sep 30, 2025

Very Poor Customer Service

Very Poor Customer Service and Communication. Should have read the other reviews! I ordered and item on there website based on the 2-4 day delivery th...

R
Rachel
trustpilot.com Sep 30, 2025

Very poor customer service. Wish I had read the reviews before…

Wish I had read the reviews before ordering! I ordered bokashi bins, but when nothing arrived I emailed to ask when I might receive my order. They did...

M
Mike Brookes
trustpilot.com Sep 30, 2025

Zero customer service communication

I originally ordered a 1200 ltr double composter, which took over 5 weeks to arrive and then when it became available, a additional 'add on' bin, whic...

s
seb mccarthy
trustpilot.com Sep 30, 2025

SCAM, no email confirmation, no contact AVOID!

SCAM website, doesn't confirm orders automated messages for order information. AVOID AT ALL COSTS. quick t...

A
Anna
trustpilot.com Sep 30, 2025

Avoid website! Doesn’t deliver and no explanation

Ordered an aerobin composter which isn’t cheap! Website says should be delivered within 7 days. After 2 weeks of not hearing anything I emailed to get...

T
Toby Child
trustpilot.com Sep 30, 2025

This is potentially a scam website

This is potentially a scam website. I put in an order for a wormery. Waited around a month and when nothing materialised chased it up. This is the res...

S
Sambor Ansion
trustpilot.com Sep 30, 2025

I am waiting 2 weeks for delivery

I am waiting 2 weeks for delivery. Every time I email them they say it wi...

P
P Boyle
trustpilot.com Sep 30, 2025

£1000 robot mower - cancelled, no comms

Ordered a £1000 robot lawn mower. Website wasn't the best - took multiple attempts to pay. Didn't take a direct card entry but did take a google pay t...

J
John Potts
trustpilot.com Sep 30, 2025

Bought 1kg of worms

Bought 1kg of worms. Great price but now I know why! I’ve bought a bag of soil, very disappointed with the actual amount...

j
julie rodgers
trustpilot.com Sep 30, 2025

Worm turned out not to be “native”

The company has an Irish website but is a UK company. The tiger worms I ordered were advertised as native as that is important when it comes to soil h...

P
Patrick
trustpilot.com Sep 30, 2025

Compost bin lid warped badly: I fixed it but no gesture

We bought a 600 litre "Blackdown" Single Wooden Composter: the "Deluxe" including a wooden lid, for £227 total (with Easter discount). The BIN looks g...

R
Robert H
trustpilot.com Sep 30, 2025

Fantastic Customer Service

Placed an order for 2 x water butt diverters, shipping was fast until Evri apparently lost them at their sorting hub, (Evri are so useless). I contact...

D
Dean
trustpilot.com Sep 30, 2025

Customer service ?????

Placed and order for a Keter premier shed 7.5ft x 9ft on the. Accepted the delivery terms of 21 days. Closer to the 21 day delivery time had no confir...

S
Simon Hayter
trustpilot.com Sep 30, 2025

I am not impressed with the service of…

I am not impressed with the service of this company. I placed an order on 22 May for a water butt. I placed the order on the understanding that these...

P
Pieter
trustpilot.com Sep 30, 2025

Inflexible and crap service

Ordered an item, not happy with it, asked to replace with another - they...

C
Chris
trustpilot.com Sep 30, 2025

Nothing Special, Nothing Bad

We ordered Aero Bin 200 and leachate hose kit. Bin is OK, but I did have to empty the top half to reconstruct it after it became misaligned when I kno...

E
Eleanor
trustpilot.com Sep 30, 2025

Quick and accurate delivery updates

Ordered a national trust bird box as a present, arri...

D
Debbie
trustpilot.com Sep 30, 2025

Falling to Pieces Raised Borders

On 2 May 2019 we purchased 7 Blackdown Raised Borders at a cost of £946.66 from Original Organics, also trading as Gutter Mate / GM8 Group. I had to c...

S
Stuart
trustpilot.com Sep 30, 2025

After receiving 2 order despatch emails…

After receiving 2 order despatch emails following my 1 order, which was slightly confusing to be fair, although I understand now that it was because t...

E
Eva Sonny
Collected.reviews Nov 30, 2021

Water Butts

I’m a proud farmer. My three 200L Polybutt Water Butt - Oak Brown arrived a couple of weeks ago and they are amazing. It has been raining and they have helped me harvest enough water for home use as well as my kitchen gardens. I will not have to worry about the hot days. The delivery was fast , the quality is top-notch and can not be affected by the UV. It is a perfect item for anyone looking to harvest some water, whether for cleaning or irrigation. More so, the prices are very competitive and they have a wide range of butts allowing one to choose a suitable butt depending on the need.

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Conclusion

Customer feedback shows a clear pattern of problems with stock availability, delivery timing and proactive communication; many reviewers report waiting weeks, cancelled orders or uncertain refunds. Product feedback is variable: some buyers praise durable items and prompt replacements, while others describe warped timber, damp components or underfilled shipments. If you plan to buy, check live stock updates where available, keep order confirmations and monitor refunds closely, and document issues to support claims. There are examples of effective, fast customer support resolving lost items, but these are less frequent than reports of poor service, so compare sellers and review return policies before purchasing.