Reviews Analysed
21
We Collect & Analyse Reviews
Nikkel-Art
Experiences & Reviews
Nikkel-Art is an online retailer specialising in printed home decor and personalised wall products sold via a website. Consumers typically interact with the company through online ordering, customisation tools and web-based customer support. If you are researching Nikkel-Art reviews, consider delivery terms, customs/import policies and returns when comparing offers.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
19d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Many reviewers report poor service: delayed responses, unresolved refund queries and administrative errors. A few customers note polite staff and a successful remake after a return.
Share
Weak
19%
💰
Value for money
Multiple reports of unexpected import taxes and extra fees increasing total cost. Some customers say final charges made purchases significantly more expensive than advertised.
Share
Weak
9%
⚡
User experience
Several reviewers describe confusing ordering, unclear size options, website or tracking issues and long delivery delays. A minority mention straightforward delivery and easy installation.
Share
Weak
11%
🔧
Product quality
Product feedback is mixed: many positive comments about quality and ease of hanging, while others report wrong sizes, damaged items, poor print detail or alleged copyright issues.
Share
Mixed
15%
📞
Communication
Frequent complaints about no replies, limited tracking updates and dismissive responses. A small number of customers describe proactive contact and satisfactory follow-up.
Share
Weak
19%
⭐
Overall experience
Overall impressions lean negative for many customers due to combined issues with delivery, customs charges, refunds and support; some customers report fully positive experiences.
Share
Weak
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Custom made wall papers
"A beautiful living room provides some warmth. With this understanding, I wanted to make my parents' house look different and prettier. The only way to make this dream come true was to use wallpapers. After searching online, I found Nikkel-Art. I was excited that they would deliver customized wallpapers.I shared with them my designs, colors, prints and measurements. I was hopeful the work would be done in a level of excellence but it never happened. They were nothing close to what I had wanted. I contacted them, returned the wallpapers and they started the work afresh. After a few days of waiting for the second delivery, this time work was done with such precision and proper care that I was not able to believe my eyes. Their team called me up to make sure I am happy with the final product. They were very polite and professional."
Rahim Said
Collected.reviews
Nov 25, 2021
Featured for: Initial fault then satisfactory remake
Satisfaction not guaranteed
"The seller promises a 100% satisfaction guarantee but has unfortunately fallen far short of delivering this for me. I placed my order (a kitchen splas..."
Rob
Trustpilot
Sep 30, 2025
Featured for: Detailed multi-issue complaint
DO NOT USE!! Unforeseen Charges
"Do not use if you are in the UK! Our delivery arrived in an acceptable time and is of fair quality. However, shortly after receiving our goods we were..."
Tom Fuller
Trustpilot
Sep 30, 2025
Featured for: Acceptable product but extra fees
Nikkel Art uses stolen art and photos
"Nikkel Art uses stolen intellectual property in the form of photographs, vector graphics and drawings. The images they offer as prints are taken from..."
Adam Rhodes
Trustpilot
Sep 30, 2025
Featured for: Alleges use of stolen artwork
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Justin
trustpilot.com
Sep 30, 2025
I have ordered a blind and have had no…
I have ordered a blind and have had no feed back from them to let me know if it’s been sent yet...
A
Alex Roffe
trustpilot.com
Sep 30, 2025
Bought a splash back Has taken 4 weeks…
Bought a splash back Has taken 4 weeks to get any info about its whereabouts I now have to pay import...
C
Consumer
trustpilot.com
Sep 30, 2025
Blind not yet delivered
I ordered a blind from this company three weeks ago and still not had any real feedback fro...
A
Alla OMELCHENKO
trustpilot.com
Sep 30, 2025
Confusing ordering process and useless product
I am very disappointed with the ordering process. My curtains came to me in a wrong size. The Nikkei-Art website ordering process is not clear. I want...
A
Adam Rhodes
trustpilot.com
Sep 30, 2025
Nikkel Art uses stolen art and photos
Nikkel Art uses stolen intellectual property in the form of photographs, vector graphics and drawings. The images they offer as prints are taken from...
B
B Pilkington
trustpilot.com
Sep 30, 2025
Use this Company at your own risk
Due to an administrative error by Nikkel-Art, they sent incorrect invoice information to Fedex. This resulted in an unexpected invoice from Fedex with...
B
Biju Simon
trustpilot.com
Sep 30, 2025
Deceptive with information about Tax, small print making overall cost is very high.
The cost is too high. There is a small print stating about extra tax, very deceptive. You may have an extra bill after the purchase...
S
Stephen
trustpilot.com
Sep 30, 2025
So a month on and still no refund
So a month on and still no refund, oh it arrived like weeks later but its damaged !! I bought this for a birthday present and it arrived way too late...
C
Customer
trustpilot.com
Sep 30, 2025
Not buying from this company again
Not buying from this company again! Expected delivery 8 Dec 2022 - having placed the order early Nov - no update from the company to say delivery stuc...
m
m. timmers
trustpilot.com
Sep 30, 2025
Failed…
A photo I submitted could not be printed properly into a poster, the poster became too dark. I received the following answer from Nikkel-Art.nl: produ...
W
Wayne Ivers
trustpilot.com
Sep 30, 2025
I have not received the package.
I have not received the package. It was supposedly delivered by GLS but nobody...
R
Rafet Gazvani
trustpilot.com
Sep 30, 2025
I paid for a kitchen splash back from…
I paid for a kitchen splash back from Nikkel art in August 2020. I have heard nothing from the company for over eight months. I have made numerous att...
P
Paul Booton
trustpilot.com
Sep 30, 2025
Do NOT buy any thing from the company…
Do NOT buy any thing from the company unless you are totally aware that you will get a invoice for importing their product into GB in my case £56.99....
T
Tom Fuller
trustpilot.com
Sep 30, 2025
DO NOT USE!! Unforeseen Charges
Do not use if you are in the UK! Our delivery arrived in an acceptable time and is of fair quality. However, shortly after receiving our goods we were...
R
Ronny Cox
trustpilot.com
Sep 30, 2025
100 % customer satisfaction
I carried out a purchase from Nikkel-art and found their service to be excellent,...
R
Rob
trustpilot.com
Sep 30, 2025
Satisfaction not guaranteed
The seller promises a 100% satisfaction guarantee but has unfortunately fallen far short of delivering this for me. I placed my order (a kitchen splas...
P
Peter Tambling
trustpilot.com
Sep 30, 2025
Looks lovely and is easy to hang.
Looks lovely and...
A
Adele Henson
trustpilot.com
Sep 30, 2025
Excellent quality
Excellent quality, fast service...
M
Margaret Hookings
trustpilot.com
Sep 30, 2025
EXCELLENT AS ALWAYS
...
S
Shazia Nguyen-Xuan
trustpilot.com
Sep 30, 2025
Excellent product excellent quality!
Excellent product...
Conclusion
Reviews show a split pattern: several customers praise product quality and prompt fulfilment, while a larger group report delivery delays, poor communication and unexpected import charges. Common concrete issues include unclear sizing/ordering, extra customs bills after checkout and slow or absent refunds. If you consider buying, check the seller’s stated import and returns policy, confirm sizing rules before ordering and prefer payment methods that allow chargeback if needed. Weigh positive comments about print quality against the frequency of customer-service and shipping complaints when deciding.