Reviews show a split pattern: several customers praise product quality and prompt fulfilment, while a larger group report delivery delays, poor communication and unexpected import charges. Common concrete issues include unclear sizing/ordering, extra customs bills after checkout and slow or absent refunds. If you consider buying, check the seller’s stated import and returns policy, confirm sizing rules before ordering and prefer payment methods that allow chargeback if needed. Weigh positive comments about print quality against the frequency of customer-service and shipping complaints when deciding.
Examples from available reviews (Aug 2020 – Feb 2026).
Initial wallpapers were incorrect but replacements were precise and staff were professional.
“this time work was done with such precision and proper care”
Order delayed, charged £63 import VAT, and print quality was poor.
“the detail is indistinct so while it looks ok from 12 foot back it looks fairly naff up close.”
Unexpected £56 import fee turned overall cost uncompetitive for UK buyers.
“requesting an extra £56 (on an order of £200) for import fees.”
Alleges Nikkel Art uses stock images and stolen intellectual property.
“Nikkel Art uses stolen intellectual property in the form of photographs”
Many reviewers report poor service: delayed responses, unresolved refund queries and administrative errors. A few customers note polite staff and a successful remake after a return.
Multiple reports of unexpected import taxes and extra fees increasing total cost. Some customers say final charges made purchases significantly more expensive than advertised.
Several reviewers describe confusing ordering, unclear size options, website or tracking issues and long delivery delays. A minority mention straightforward delivery and easy installation.
Product feedback is mixed: many positive comments about quality and ease of hanging, while others report wrong sizes, damaged items, poor print detail or alleged copyright issues.
Frequent complaints about no replies, limited tracking updates and dismissive responses. A small number of customers describe proactive contact and satisfactory follow-up.
Overall impressions lean negative for many customers due to combined issues with delivery, customs charges, refunds and support; some customers report fully positive experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (51) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was quick and clear and the product quality was good.
“Quick and clear delivery. Good quality.”
Order delayed in customs and promised refund was never received.
“Simply the worst company I have ever dealt with.”
Received order but faced unexpected import tax and no response.
“I have received a bill for import tax.”
Ordered a blind and received no communication; website was unavailable.
“I have ordered a blind and have had no feed back from them”
Splashback delayed and unexpected import tax demanded with no reply.
“have to pay import tax of over £70 if I want it!!!”
Ordered a blind three weeks ago and received no communication.
“still not had any real feedback from them”
Poor ordering process produced curtains in wrong sizes, unusable.
“My curtains came to me in a wrong size.”
Alleges Nikkel Art uses stock images and stolen intellectual property.
“Nikkel Art uses stolen intellectual property in the form of photographs”
Company initially failed to refund an agreed FedEx overcharge, later paid.
“Payment received on 7th November 2023 plus an apology today.”
Hidden import charges increased overall cost by about 26%.
“I had to pay 26% extra.”
Item arrived late and damaged; still awaiting refund and return costs.
“it arrived like weeks later but its damaged !!”
Order delayed in customs with no company updates or customer service response.
“no update from the company to say delivery stuck with Fed Ex awaiting customs clearance.”
Submitted photo printed too dark and company denied production fault.
“A photo I submitted could not be printed properly into a poster, the poster became too dark.”
Parcel marked delivered by courier but not actually received at home.
“It was supposedly delivered by GLS but nobody was in the house at the time...”
No contact for over eight months and refund requests ignored.
“I have heard nothing from the company for over eight months.”
Unexpected import invoice of £56.99 despite prior cancellation request.
“you will get a invoice for importing their product into GB in my case £56.99.”
Unexpected £56 import fee turned overall cost uncompetitive for UK buyers.
“requesting an extra £56 (on an order of £200) for import fees.”
Found their service excellent and trusted the company’s customer satisfaction.
“this company can be trusted to honour their promise of 100% customer satisfaction”
Order delayed, charged £63 import VAT, and print quality was poor.
“the detail is indistinct so while it looks ok from 12 foot back it looks fairly naff up close.”
Product looks lovely and is easy to hang.
“Looks lovely and is easy to hang.”
Excellent quality and fast service; would use company again.
“Excellent quality, fast service, would use your company again.”
Product or service was excellent as always.
“EXCELLENT AS ALWAYS”
Product received was excellent and high quality.
“Excellent product excellent quality!”
Website images are low resolution causing grainy prints and adhesive issues.
“the pixels are very visible which creates a grain like effect.”
I received a lovely canvas from my order.
“lovely canvas”
Super fast production and delivery with great quality.
“super fast production and delivery, great quality”
Easy ordering and fast delivery; product matched expectations.
“Easy to order and fast delivery”
Fast delivery and good quality wallpaper.
“Fast delivery and good quality wall paper.”
The product was good quality and satisfactory.
“Good quality”
Product matched the online appearance and met expectations.
“What you see, is what you get”
Top quality product with quick delivery and strong recommendation.
“Top quality, quick delivery, totally recommended.”
Beautiful painting that the reviewer loves very much.
“So so beautiful painting”
The product was good quality and met expectations.
“Good quality”
Thanks and will order again in future.
“thank you!until next time,C”
Received super service from the company.
“super service”
A beautiful living room provides some warmth. With this understanding, I wanted to make my parents' house look different and prettier. The only way to make this dream come true was to use wallpapers. After searching online, I found Nikkel-Art. I was excited that they would deliver customized wallpapers.I shared with them my designs, colors, prints and measurements. I was hopeful the work would be done in a level of excellence but it never happened. They were nothing close to what I had wanted. I contacted them, returned the wallpapers and they started the work afresh. After a few days of waiting for the second delivery, this time work was done with such precision and proper care that I was not able to believe my eyes. Their team called me up to make sure I am happy with the final product. They were very polite and professional.
Received incorrect quantities and a defective wallpaper with a white line.
“there's only one unit of selfadhesive wallpaper when I ordered two”
Service was impeccable and printing was praised.
“service impeccable et impression Nikkel :-)”
Wallpaper quality okay but photo resolution was disappointing and unsuitable.
“the resolution of the photo is is appointing.”
Reviewer is very happy with their order.
“I AM VERY HAPPY FROM MY ORDER. THANKS AGAIN”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Nikkel-Art is an online retailer specialising in printed home decor and personalised wall products sold via a website. Consumers typically interact with the company through online ordering, customisation tools and web-based customer support. If you are researching Nikkel-Art reviews, consider delivery terms, customs/import policies and returns when comparing offers.