Feedback is split: many customers praise the print results, while others report repeated service breakdowns. Buyers often say canvases, wallpapers, and stickers look high quality and meet expectations. A common thread is surprise import invoices and weak after-sales support. Reviews also mention delivery delays and occasional damaged or incorrect items.
Examples from available reviews (Aug 2020 – Mar 2026).
Excellent quality and fast service; would use company again.
“Excellent quality, fast service, would use your company again.”
Unexpected £56 import fee turned overall cost uncompetitive for UK buyers.
“requesting an extra £56 (on an order of £200) for import fees.”
No contact for over eight months and refund requests ignored.
“I have heard nothing from the company for over eight months.”
Item arrived late and damaged; still awaiting refund and return costs.
“it arrived like weeks later but its damaged !!”
Several reviews point to fast production and quick dispatch. Others describe wrong quantities, parcels sent to the wrong country, and refunds that arrived late or not at all. A smaller number mention that once mistakes were accepted, fixes came quickly.
Multiple customers mention extra import fees that increased the total price. Some cite unexpected invoices in the tens of pounds. A few reviewers say these added costs made orders poor value for UK buyers.
Some customers describe an easy online ordering process and simple installation. Complaints include an ordering process that produced incorrect sizes and a website that was sometimes unavailable. Usability comments appear less often than other topics, but they include both order-entry problems and straightforward positive experiences.
Many customers praise the print quality on canvases, wallpaper, and stickers, saying the result matched the online preview. Others report low-resolution images, prints that came out too dark, adhesive issues, and items arriving damaged. Overall quality appears to vary from order to order.
The main negative theme is slow or missing replies about delivery issues and refund requests. Several reviewers say they got no updates while items sat in customs or while complaints were being handled. A smaller group reports that refunds and apologies arrived after escalation.
Reviews polarise between repeat customers who recommend the products and buyers left with unresolved delivery or billing problems. Positive comments focus on how the products look and on speed. Negative accounts mainly cite customs charges, delivery handling, and poor post-sale contact.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (51) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Delivery was quick and clear and the product quality was good.
“Quick and clear delivery. Good quality.”
Order delayed in customs and promised refund was never received.
“Simply the worst company I have ever dealt with.”
Received order but faced unexpected import tax and no response.
“I have received a bill for import tax.”
Ordered a blind and received no communication; website was unavailable.
“I have ordered a blind and have had no feed back from them”
Splashback delayed and unexpected import tax demanded with no reply.
“have to pay import tax of over £70 if I want it!!!”
Ordered a blind three weeks ago and received no communication.
“still not had any real feedback from them”
Poor ordering process produced curtains in wrong sizes, unusable.
“My curtains came to me in a wrong size.”
Alleges Nikkel Art uses stock images and stolen intellectual property.
“Nikkel Art uses stolen intellectual property in the form of photographs”
Company initially failed to refund an agreed FedEx overcharge, later paid.
“Payment received on 7th November 2023 plus an apology today.”
Hidden import charges increased overall cost by about 26%.
“I had to pay 26% extra.”
Item arrived late and damaged; still awaiting refund and return costs.
“it arrived like weeks later but its damaged !!”
Order delayed in customs with no company updates or customer service response.
“no update from the company to say delivery stuck with Fed Ex awaiting customs clearance.”
Submitted photo printed too dark and company denied production fault.
“A photo I submitted could not be printed properly into a poster, the poster became too dark.”
Parcel marked delivered by courier but not actually received at home.
“It was supposedly delivered by GLS but nobody was in the house at the time...”
No contact for over eight months and refund requests ignored.
“I have heard nothing from the company for over eight months.”
Unexpected import invoice of £56.99 despite prior cancellation request.
“you will get a invoice for importing their product into GB in my case £56.99.”
Unexpected £56 import fee turned overall cost uncompetitive for UK buyers.
“requesting an extra £56 (on an order of £200) for import fees.”
Found their service excellent and trusted the company’s customer satisfaction.
“this company can be trusted to honour their promise of 100% customer satisfaction”
Order delayed, charged £63 import VAT, and print quality was poor.
“the detail is indistinct so while it looks ok from 12 foot back it looks fairly naff up close.”
Product looks lovely and is easy to hang.
“Looks lovely and is easy to hang.”
Excellent quality and fast service; would use company again.
“Excellent quality, fast service, would use your company again.”
Product or service was excellent as always.
“EXCELLENT AS ALWAYS”
Product received was excellent and high quality.
“Excellent product excellent quality!”
Website images are low resolution causing grainy prints and adhesive issues.
“the pixels are very visible which creates a grain like effect.”
I received a lovely canvas from my order.
“lovely canvas”
Super fast production and delivery with great quality.
“super fast production and delivery, great quality”
Easy ordering and fast delivery; product matched expectations.
“Easy to order and fast delivery”
Fast delivery and good quality wallpaper.
“Fast delivery and good quality wall paper.”
The product was good quality and satisfactory.
“Good quality”
Product matched the online appearance and met expectations.
“What you see, is what you get”
Top quality product with quick delivery and strong recommendation.
“Top quality, quick delivery, totally recommended.”
Beautiful painting that the reviewer loves very much.
“So so beautiful painting”
The product was good quality and met expectations.
“Good quality”
Thanks and will order again in future.
“thank you!until next time,C”
Received super service from the company.
“super service”
A beautiful living room provides some warmth. With this understanding, I wanted to make my parents' house look different and prettier. The only way to make this dream come true was to use wallpapers. After searching online, I found Nikkel-Art. I was excited that they would deliver customized wallpapers.I shared with them my designs, colors, prints and measurements. I was hopeful the work would be done in a level of excellence but it never happened. They were nothing close to what I had wanted. I contacted them, returned the wallpapers and they started the work afresh. After a few days of waiting for the second delivery, this time work was done with such precision and proper care that I was not able to believe my eyes. Their team called me up to make sure I am happy with the final product. They were very polite and professional.
Received incorrect quantities and a defective wallpaper with a white line.
“there's only one unit of selfadhesive wallpaper when I ordered two”
Service was impeccable and printing was praised.
“service impeccable et impression Nikkel :-)”
Wallpaper quality okay but photo resolution was disappointing and unsuitable.
“the resolution of the photo is is appointing.”
Reviewer is very happy with their order.
“I AM VERY HAPPY FROM MY ORDER. THANKS AGAIN”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Nikkel-Art is a custom print company making wallpapers, canvases, posters, and self-adhesive stickers. It offers personalised photo prints and made-to-measure wall coverings for homes and commercial spaces. Items are produced with digital large-format printing and custom cutting, including products like splashbacks and blinds. Customers order online and can upload their own images for custom prints. The company ships internationally and supplies finished decor for home renovations and retail fit-outs.