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We Collect & Analyse Reviews

Magazines Direct
Experiences & Reviews

Magazines Direct is an online retailer selling print magazine subscriptions and single issues to UK and international customers. The site typically lets users place orders, redeem vouchers or promotional codes and manage subscriptions online. Customers may contact the company via the retailer’s published customer-service channels for order queries, cancellations and refunds.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 14%
Latest Review 12d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Most reviews describe missed, late or incorrect deliveries and billing/cancellation problems; a small number report issues being resolved after escalation.

Share
27%
Weak
💰

Value for money

A minority praise lower prices or deals, while other customers report lost vouchers, failed redemptions or payments without fulfilment.

Share
4%
Mixed
⚡

User experience

Several reviews cite website/system errors, invalid voucher codes, lack of tracking and problems accessing digital subscriptions or order confirmations.

Share
7%
Weak
🔧

Product quality

Some buyers report torn envelopes or receiving the wrong issue, while a few comment positively on magazine content when delivery succeeds.

Share
4%
Mixed
📞

Communication

Many reviewers report slow, missing or unhelpful email/phone responses; some say queries are ignored or take several days to resolve.

Share
28%
Weak
⭐

Overall experience

Overall impressions are mainly negative: frequent delivery, refund and customer-service complaints, with a small number of satisfactory outcomes.

Share
30%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
Austin Maude
trustpilot.com Sep 30, 2025

Terrible customer service

Terrible customer service. I can't get access to my digital subscription and the call centre were unable to help. They also became cleary irritated wh...

M
Maribeth Farmer
trustpilot.com Sep 30, 2025

I ordered a subscription for a magazine…

I ordered a subscription for a magazine in May and now it is almost October with no ma...

L
Lee Edgson
trustpilot.com Sep 30, 2025

Failed delivery again.

Issue 405 not sent due to system error, Was informed by customer service that magazine was out of stock so actioned a credit to my subscription but we...

W
Will Brown
trustpilot.com Sep 30, 2025

If i could rate lower i would

If i could rate lower i would. Ordered a single issue in July, its now September and its a constant back and forth of it...

P
Paul Farhall
trustpilot.com Sep 30, 2025

Avoid at all costs

Ordered the special edition Ozzy Osbourne metal hammer. Never turned up and they say its just been...

L
Lars Rasmussen
trustpilot.com Sep 30, 2025

Ordered a single issue of a magazine

Ordered a single issue of a magazine - it never arrived. DONT even think about doing business with Magazine...

C
Chris Skipsey
trustpilot.com Sep 30, 2025

Don't buy from them! Didn't get item

I ordered and it said you would receive an email after 48 hrs. I have nothing, I contacted support, no reply either....

P
Peter L.
trustpilot.com Sep 30, 2025

Delivery to DK takes forever - no help from support

Hi We have now for almost 2 months been in mail and phone contact with support. Original subscription for Country Life Magazine was made with autorene...

A
Aman Kundraw
trustpilot.com Sep 30, 2025

Don't use - they'll never cancel your subscription

I cancelled my recent subscription 6 months before the renewal date and I received written confirmation of cancellation. I have this month been charge...

N
Nenad Radibratovic
trustpilot.com Sep 30, 2025

In the sea of negative comments I have…

In the sea of negative comments I have to say positive experience. I ordered 5 magazines of coun...

A
Anonn
trustpilot.com Sep 30, 2025

Bad envelopes damaged items

They send the magazines in branded easily tearing envolopes. After receivi...

M
Mr Julian Pennifold
trustpilot.com Sep 30, 2025

Invalid code to subscribe. Still not resolved.

Received a £20 voucher from Buyagift. Upgraded by adding £2 so I could subscribe to Woman&Home magazine. Eventually received a code which I had to red...

A
Andrew Hillary
trustpilot.com Sep 30, 2025

I ordered a single copy of guitarist…

I ordered a single copy of guitarist magazine on the 9th of August 2025. It never arrived. The help email system is completely non functional. I've as...

E
Eve
trustpilot.com Sep 30, 2025

Don’t buy

Magazines direct is sketchy and unreliable. They do not give updates or reply fast but I did eventually get my Billie Eilish fan pack magazine after 5...

M
Mr Scott Terry
trustpilot.com Sep 30, 2025

Do not Order from this Company!

Do not Order from this Company! I placed an order on the 22nd August and was told to expect a second email within 48 hours with important information...

R
Reza O
trustpilot.com Sep 30, 2025

Update: Issue solved, delivery service must improve

Updated review: I originally gave one start but my issue was sorted so I'm raising it to three stars. Ordered a single history magazine from this site...

W
Wendy Ryder
trustpilot.com Sep 30, 2025

Awful Customer Ssrvice

I subscribed for a magazine & needed to cancel the subscription as we are relocating. Unfortunately I had not done so before a payment was taken & so...

C
Caroline l
trustpilot.com Sep 30, 2025

Utterly incompetent

Utterly incompetent, I placed a simple order of 1 copy of horse and hound, 2 weeks go past & I received the entirely wrong issue so ask for it to be r...

c
customer
trustpilot.com Sep 30, 2025

Terrible company

Terrible company Took out a 6month subscription. Recieved 3 magazines only. Thereafter, every month had to chase as didnt get the magazine. Got told t...

A
Anneri
trustpilot.com Sep 30, 2025

Suspends subscription without customer notification

For some other reason beyond me, the postal service couldn’t deliver one issue of The Week to my house in May and registered it as “undeliverable” at...

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Conclusion

Reviewers most frequently report problems with fulfilment and customer service: delayed or missing issues, wrong items, damaged packaging and difficulties cancelling or getting refunds. Communication failures are repeatedly cited—emails and support contacts are often described as slow or unresponsive. There are occasional positive reports where orders arrive (sometimes after long delays) or where customer service ultimately resolved an issue. If you are considering Magazines Direct, keep order confirmations and voucher details, monitor bank statements for unexpected charges and be prepared to follow up persistently; consider alternative suppliers if timely delivery and responsive customer support are priorities.