Reviews Analysed
21
We Collect & Analyse Reviews
LightInTheBox
Experiences & Reviews
LightInTheBox is an international online retailer offering clothing, accessories, home goods and small electronics to consumers worldwide. The site sells directly to customers across borders and provides online ordering, shipping options and a return policy. Shoppers comparing marketplaces often search for shipping times, product representation and customer support when evaluating this seller.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Reviewers often report quick shipping and efficient fulfilment; a minority report payment or order-processing problems requiring support.
Share
Strong
22%
💰
Value for money
Several reviewers praise low prices and reasonable quality; others say shipping costs or fees reduce the overall value of purchases.
Share
Mixed
8%
⚡
User experience
Most reviewers find the website and ordering process easy, organised and smooth; occasional comments mention cart editing or delivery timing concerns.
Share
Strong
34%
🔧
Product quality
Many buyers say items match expectations and feel durable; a small number report orders not matching online photos or descriptions.
Share
Strong
19%
📞
Communication
A few reviewers report difficulty reaching support, missing phone options and slow or unsatisfactory replies to refund or order issues.
Share
Weak
8%
⭐
Overall experience
Overall experiences vary: a number of positive purchases contrast with some complaints about cancellations, returns and refunds.
Share
Weak
8%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (June 2022 – September 2025).
. "Affordable Dresses & Accessories Perfect For Any Occasion – LightInTheBox Review".
"I recently purchased a dress from LightInTheBox for a wedding event and I am thoroughly impressed with their service. The variety of dresses and accessories they offer is incredible, making it easy to find the perfect outfit for any occasion. The ordering process was simple and straightforward, with clear instructions every step of the way. When my package arrived, I was amazed at how quickly it got here - something that can be hard to come by when shopping online. Not only was my purchase affordable, but the quality exceeded my expectations. The material was comfortable and durable; it held up through the entire night without any issues. Overall, I highly recommend LightInTheBox for anyone in need of stylish yet affordable outfits for special events or even everyday wear. Their selection cannot be beaten and their customer service is top-notch"
Bernard
Collected.reviews
Jun 29, 2022
Featured for: Positive: product, price, service, shipping
I saw that a transaction occurred when…
"I saw that a transaction occurred when I was going to purchase the first time but then it said order..."
amanda
Trustpilot
Sep 30, 2025
Featured for: Payment cancelled after transaction
my only order was not at all what was…
"my only order was not at all what was represented online! And there is no customer ser..."
doyle
Trustpilot
Sep 30, 2025
Featured for: Product misrepresented; return difficulty
Your website is easy to maneuver
"Your website is easy to maneuver, packed full of gre..."
Les N.
Trustpilot
Sep 30, 2025
Featured for: Easy website, reasonable prices
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
r
r d mitch
trustpilot.com
Sep 30, 2025
nice selection of unusual items
nice selection of unusual items. Shipping cos...
D
David Thorpe
trustpilot.com
Sep 30, 2025
My favourite designs
As always swift s...
I
Irene Freestone
trustpilot.com
Sep 30, 2025
Easy website(they aren’t always!)
Easy website(the...
a
amanda
trustpilot.com
Sep 30, 2025
I saw that a transaction occurred when…
I saw that a transaction occurred when I was going to purchase the first time but then it said order...
d
dtswink
trustpilot.com
Sep 30, 2025
cart was keep active for a week.
cart was keep ac...
J
Judith Bramich
trustpilot.com
Sep 30, 2025
Fast and quick to deal with
...
d
doyle
trustpilot.com
Sep 30, 2025
my only order was not at all what was…
my only order was not at all what was represented online! And there is no customer ser...
c
customer
trustpilot.com
Sep 30, 2025
Fast shipping option is key
...
E
Excalibur
trustpilot.com
Sep 30, 2025
Great products
...
E
Edith Rosemberg
trustpilot.com
Sep 30, 2025
Good
...
M
Maureen Seeley
trustpilot.com
Sep 30, 2025
Easy so far
Easy transaction so far. I hope the...
L
Les N.
trustpilot.com
Sep 30, 2025
Your website is easy to maneuver
Your website is easy to maneuver, packed full of gre...
g
gacooke
trustpilot.com
Sep 30, 2025
You have what I was looking for
You have what I...
E
Edwin S. German
trustpilot.com
Sep 30, 2025
It was pretty smooth.
...
M
Mark Brown
trustpilot.com
Sep 30, 2025
Easy ordering
...
a
annemarieturner
trustpilot.com
Sep 30, 2025
very organised
...
A
AARON MCALLISTER
trustpilot.com
Sep 30, 2025
I’ll let you know
I’ll let you know, depending on h...
g
ggcm
trustpilot.com
Sep 30, 2025
NEST TIME I APPRECIATE A FRENCH …
NEST TIME I APPRECIATE A FRENC...
T
Thom Dickerson
trustpilot.com
Sep 30, 2025
Ease of process
...
W
WILL WONG
trustpilot.com
Sep 30, 2025
T-shirt Purchase
Easy access. Retur...
Conclusion
Reviews show many customers find LightInTheBox easy to use, with fast shipping options and generally good product quality. Multiple reviewers highlighted affordable prices and organised ordering. However, there are recurring complaints about payment or order cancellations, difficulty contacting support and problems returning misrepresented items. Shoppers should check shipping costs and the seller’s return process before purchase, and keep order confirmations and payment records in case follow-up is needed.