Many shoppers praise the product quality and an easy ordering process. Several buyers say service is fast and items arrive as ordered. Others report repeated checkout failures, long delivery times, and slow or no replies. High shipping fees on low-cost items come up as a frequent frustration.
Examples from available reviews (Jun 2022 – Mar 2026).
Delivery took over four weeks and returns were difficult.
“Did not deliver in a timely manner.”
Website repeatedly required entering shipping address and blocked ordering.
“horrible website- had to enter shipping address four times”
Large selection, good prices and quality that endures multiple washes.
“Clothes do not changeafter several washes.”
Reviewer questions $10 shipping on a $10 item.
“$10 shipping for a $10 item?”
Several reviewers describe quick, helpful service, including named agents who fixed issues. Others report orders cancelled after payment, parcels that never arrived, and long fulfilment times. Some also find the return process hard to manage.
Customers often point to low prices and a distinctive product selection. Many also mention high shipping charges and occasional import taxes that cut into the value. A smaller group says the quality is acceptable for lower-priced items.
Many shoppers say ordering feels straightforward and payment is simple. Others run into recurring site problems, including repeated address prompts, autofill not working, intrusive pop-ups, trouble editing the cart, and issues with search or sizing navigation. These problems show up across multiple orders.
Many reviews praise good materials, durable clothing, and items that still meet expectations after washing. Some highlight wedding dress quality and mention buying the same items again. Others report fit differences or items that look shorter or less fluffy than shown.
Some customers mention clear tracking updates and responsive staff when cases get resolved. Others describe unanswered questions about duplicate purchases and slow replies about returns. Communication quality appears inconsistent across situations and channels.
Reviews range from repeat happy customers to one-star accounts describing major failures. The overall picture shows strong successes alongside clear breakdowns in delivery or order processing. The result is a sharply split set of experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · consumeraffairs.com (11) · Collected.reviews (1) · Quotes shortened · As of: March 2026
The whole process was easy-peasy.
“Easy-peasy”
Too many pop-ups disrupted the browsing experience.
“Too many pop ups”
Making payment on the site was easy.
“easy paying”
Checkout did not accept information; concerned about duplicate orders.
“It wasn’t accepting my information”
Ordering and payment were very simple.
“ordering and paying so simple”
Happy with tee quality but site search needs improvement.
“Would be helpful to improve the site search feature, specifically when looking for specific genres in graphic print tees.”
Reviewer questions $10 shipping on a $10 item.
“$10 shipping for a $10 item?”
Delivery took over four weeks and returns were difficult.
“Did not deliver in a timely manner.”
Autofill feature did not work during ordering.
“Auto fill on order did not work.”
The reviewer liked previous purchases with them.
“Liked what I’ve purchased before”
Reviewer says they always do well and are excellent.
“You always do well , you're an excellent Co' , David .”
Service was excellent and speedy.
“Excellentspeedyservice”
The products and options are great.
“Great products and options.”
Hopes the correct item will be received.
“Hopefully I get the right one, even though it's not Christmas!”
The ordering process was easy.
“It was easy to order”
Reviewer hopes shipment will be quick.
“I pray that shipment is quick. Thank you”
First-time buyer hopes the purchase goes well.
“this is my first buying from them i hope it works out well”
Website repeatedly required entering shipping address and blocked ordering.
“horrible website- had to enter shipping address four times”
Transaction completed quickly without problems.
“No problem, rather quickly ole chap”
Password reset required and text entry lacked visibility.
“I had to reset my password.”
Parcel not delivered and promised reshipment delayed; refund demanded immediately.
“I need refund immediately.”
Surprised by good quality at low prices and fast delivery.
“Bin überrascht so gute Qualität um wenig Geld, zu bekommen.”
Eleonora assisted promptly and made the return process easy.
“Eleonora was very helpful in assisting with my recent order.”
Clear site, good product quality and punctual delivery exceeded expectations.
“everything was very good.”
Items are good quality but the robe is shorter than pictured.
“la robe de chambre est plus courte que celle de la photo”
Decent quality and prices; occasional delays but refunds provided.
“Shipments are sometimes delayed and at least one of my orders failed to ever be delivered”
Loves selection but awaiting delivery for current order.
“I still haven't received this order I ordered weeks ago.”
Unique products and good value encourage repeat visits.
“uniqueness of the products and the value.”
Professional, dedicated service with timely shipping but high taxes.
“The professionalism, commitment, dedication, and timely-shipping time is a 10 out of 10.”
Fast delivery and repeat purchase due to verified dress quality.
“Ātra piegāde, kleitu pirku jau otro reizi,”
Duplicate purchase occurred and customer service did not reply about returns.
“Dwukrotnie kupiłam ten sam produkt.”
Good products and prices, but difficulty finding the right size.
“The only problem that I have experienced is how to get the right size.”
Large selection, good prices and quality that endures multiple washes.
“Clothes do not changeafter several washes.”
Exciting product range that brings joy and personal expression.
“A treasure in the mailbox is great!”
Very satisfied, no problems and happy to recommend.
“Très bien, pas de problème.”
Missed delivery initially, but customer service resolved it and items were fine.
“After some good customer service, I received my shirt and pants.”
Consistently good experiences; satisfied with the parcel just opened.
“Et aujourd'hui encore je suis satisfaite de mon coli que je viens d'ouvrir à l'instant.”
Clothes use good materials, fit well and provide maximum comfort.
“Maximum comfort.”
Wide range of items offering something for everyone and enjoyable browsing.
“Mooie spullen in vele catagorieen”
Delivery took longer, but purchased items are very good and pleasing.
“Hat etwas länger gedauert mit der Lieferung aber dafür sind die gekauften Artikel sehr gut und gefallen mir!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LightInTheBox is an online marketplace that sells apparel, footwear, electronics, homeware, and wedding attire. The site offers a broad range of products across many categories and ships internationally. Customers can order on desktop or mobile, use common payment methods, and track orders online. Customer service is available for order questions, returns, and delivery problems.