Reviews show many customers find LightInTheBox easy to use, with fast shipping options and generally good product quality. Multiple reviewers highlighted affordable prices and organised ordering. However, there are recurring complaints about payment or order cancellations, difficulty contacting support and problems returning misrepresented items. Shoppers should check shipping costs and the seller’s return process before purchase, and keep order confirmations and payment records in case follow-up is needed.
Examples from available reviews (Jun 2022 – Feb 2026).
Purchased a wedding dress; affordable, fast delivery and quality exceeded expectations.
“the quality exceeded my expectations.”
Payment taken but order cancelled; contacting customer support.
“So money was taken but order cancelled.”
Order differed from description and customer service was unavailable.
“my only order was not at all what was represented online!”
Website is easy to navigate and offers reasonable-priced items.
“Your website is easy to maneuver”
Reviewers often report quick shipping and efficient fulfilment; a minority report payment or order-processing problems requiring support.
Several reviewers praise low prices and reasonable quality; others say shipping costs or fees reduce the overall value of purchases.
Most reviewers find the website and ordering process easy, organised and smooth; occasional comments mention cart editing or delivery timing concerns.
Many buyers say items match expectations and feel durable; a small number report orders not matching online photos or descriptions.
A few reviewers report difficulty reaching support, missing phone options and slow or unsatisfactory replies to refund or order issues.
Overall experiences vary: a number of positive purchases contrast with some complaints about cancellations, returns and refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (20) · consumeraffairs.com (11) · Collected.reviews (1) · Quotes shortened · As of: February 2026
The whole process was easy-peasy.
“Easy-peasy”
Too many pop-ups disrupted the browsing experience.
“Too many pop ups”
Making payment on the site was easy.
“easy paying”
Checkout did not accept information; concerned about duplicate orders.
“It wasn’t accepting my information”
Ordering and payment were very simple.
“ordering and paying so simple”
Happy with tee quality but site search needs improvement.
“Would be helpful to improve the site search feature, specifically when looking for specific genres in graphic print tees.”
Reviewer questions $10 shipping on a $10 item.
“$10 shipping for a $10 item?”
Delivery took over four weeks and returns were difficult.
“Did not deliver in a timely manner.”
Autofill feature did not work during ordering.
“Auto fill on order did not work.”
The reviewer liked previous purchases with them.
“Liked what I’ve purchased before”
Reviewer says they always do well and are excellent.
“You always do well , you're an excellent Co' , David .”
Service was excellent and speedy.
“Excellentspeedyservice”
The products and options are great.
“Great products and options.”
Hopes the correct item will be received.
“Hopefully I get the right one, even though it's not Christmas!”
The ordering process was easy.
“It was easy to order”
Reviewer hopes shipment will be quick.
“I pray that shipment is quick. Thank you”
First-time buyer hopes the purchase goes well.
“this is my first buying from them i hope it works out well”
Website repeatedly required entering shipping address and blocked ordering.
“horrible website- had to enter shipping address four times”
Transaction completed quickly without problems.
“No problem, rather quickly ole chap”
Password reset required and text entry lacked visibility.
“I had to reset my password.”
Parcel not delivered and promised reshipment delayed; refund demanded immediately.
“I need refund immediately.”
Surprised by good quality at low prices and fast delivery.
“Bin überrascht so gute Qualität um wenig Geld, zu bekommen.”
Eleonora assisted promptly and made the return process easy.
“Eleonora was very helpful in assisting with my recent order.”
Clear site, good product quality and punctual delivery exceeded expectations.
“everything was very good.”
Items are good quality but the robe is shorter than pictured.
“la robe de chambre est plus courte que celle de la photo”
Decent quality and prices; occasional delays but refunds provided.
“Shipments are sometimes delayed and at least one of my orders failed to ever be delivered”
Loves selection but awaiting delivery for current order.
“I still haven't received this order I ordered weeks ago.”
Unique products and good value encourage repeat visits.
“uniqueness of the products and the value.”
Professional, dedicated service with timely shipping but high taxes.
“The professionalism, commitment, dedication, and timely-shipping time is a 10 out of 10.”
Fast delivery and repeat purchase due to verified dress quality.
“Ātra piegāde, kleitu pirku jau otro reizi,”
Duplicate purchase occurred and customer service did not reply about returns.
“Dwukrotnie kupiłam ten sam produkt.”
Good products and prices, but difficulty finding the right size.
“The only problem that I have experienced is how to get the right size.”
Large selection, good prices and quality that endures multiple washes.
“Clothes do not changeafter several washes.”
Exciting product range that brings joy and personal expression.
“A treasure in the mailbox is great!”
Very satisfied, no problems and happy to recommend.
“Très bien, pas de problème.”
Missed delivery initially, but customer service resolved it and items were fine.
“After some good customer service, I received my shirt and pants.”
Consistently good experiences; satisfied with the parcel just opened.
“Et aujourd'hui encore je suis satisfaite de mon coli que je viens d'ouvrir à l'instant.”
Clothes use good materials, fit well and provide maximum comfort.
“Maximum comfort.”
Wide range of items offering something for everyone and enjoyable browsing.
“Mooie spullen in vele catagorieen”
Delivery took longer, but purchased items are very good and pleasing.
“Hat etwas länger gedauert mit der Lieferung aber dafür sind die gekauften Artikel sehr gut und gefallen mir!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
LightInTheBox is an international online retailer offering clothing, accessories, home goods and small electronics to consumers worldwide. The site sells directly to customers across borders and provides online ordering, shipping options and a return policy. Shoppers comparing marketplaces often search for shipping times, product representation and customer support when evaluating this seller.