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We Collect & Analyse Reviews

Kukoon Rugs
Experiences & Reviews

Kukoon Rugs operates as an online rug retailer offering a range of floor coverings such as runners, area rugs and decorative mats. People researching the brand commonly look for information on product quality, delivery options, returns and customer support before buying. Reviews and third‑party feedback are useful to verify material, sizing accuracy, delivery performance and post‑purchase help when comparing rug suppliers.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 81%
Latest Review 19d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Most reviewers discuss delivery and service; many describe fast, efficient delivery while a minority report failed or hostile courier experiences.

Share
25%
Strong
💰

Value for money

Only a few reviews explicitly mention price, typically calling a purchase 'good value' or a 'good buy', with limited data overall.

Share
4%
Mixed
⚡

User experience

Website and ordering are often described as simple and accurate; one reviewer reported basket/checkout issues and currency switching problems.

Share
8%
Strong
🔧

Product quality

Most reviewers praise softness, colour and build; a small number reported defects such as pulls or excessive shedding after light use.

Share
23%
Strong
📞

Communication

Several customers report prompt, helpful replies from staff, while others describe unreturned calls, dropped calls or poor follow‑up.

Share
11%
Mixed
⭐

Overall experience

Overall impressions lean positive with repeat buyers and satisfied customers, but a few negative service/delivery cases affect trust for some.

Share
29%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
Denise O'Connor
trustpilot.com Sep 30, 2025

Fantastic customer service

Fantastic customer service. Replied nearly instantly....

c
customer
trustpilot.com Sep 30, 2025

Delivery was very quick

Delivery was very quick. Rug is good quality and looks beautiful...

J
Jacqui Burroughs
trustpilot.com Sep 30, 2025

What I have found annoying with Kukoon…

What I have found annoying with Kukoon is when you try to empty the basket to buy something else or change your mind. It won't empty. The trouble seem...

c
customer
trustpilot.com Sep 30, 2025

Nice quality rug and quick delivery.

Nice quality rug a...

G
Gillian Garner
trustpilot.com Sep 30, 2025

Beautiful rug

Beautiful rug, looks amazing in our l...

K
Kelly Massey
trustpilot.com Sep 30, 2025

Brilliant from start to finish

Brilliant from start to finish, size is perfect, delivery was so fast an...

T
Temysh
trustpilot.com Sep 30, 2025

Shaggy grey rug…

From the team at the reception down to delivery drive...

J
Jane McMullan
trustpilot.com Sep 30, 2025

Fab website

Fab website, great choice and fast, simple purchase and delivery proces...

C
Cheryl
trustpilot.com Sep 30, 2025

Had to return first rug due to poor…

Had to return first rug due to poor quality. Customer service was very good. Second rug delivered, it's been down with very light use and there are pu...

P
Patricia Wright
trustpilot.com Sep 30, 2025

Quality rugs

Have bought from this company before and they don't fail to disappoint . The runner I rece...

M
Maria
trustpilot.com Sep 30, 2025

Quality rug

Very prompt delivery. Very happy with th...

S
Sinead Daniel
trustpilot.com Sep 30, 2025

Great Rug

Very efficient delivery and rug looks amazing. I got the largest distressed grey and gold...

D
Debbie
trustpilot.com Sep 30, 2025

Great quality rug

Great quality rug, very happy with the order proces...

J
Joan Brady
trustpilot.com Sep 30, 2025

I absolutely love my new rug blends in…

I absolutely love my new rug blends in perf...

c
clodagh clerkin
trustpilot.com Sep 30, 2025

Great service and very happy with rug,

Great service and v...

S
S Young
trustpilot.com Sep 30, 2025

Nice rugs, but awful delivery service

Quality of the rug was very good, and customer service seemed to be very friendly, polite, and understanding when I spoke to them, which was extensive...

J
Jamie
trustpilot.com Sep 30, 2025

Customer service is beyond useless

Customer service is beyond useless. No rug delivered after a month. Called 09:30am on the dot and was hung u...

S
Sarah Fry
trustpilot.com Sep 30, 2025

Very impressed!

Absolutely love the rug i bought from here, the colours are perfect for my hallway and it is so soft!...

M
Michael Johnson
trustpilot.com Sep 30, 2025

Great customer service and delivery

Great customer se...

M
Marjorie Wilson
trustpilot.com Sep 30, 2025

Very happy with purchase

Bought 2 runners. They were delivered very quickly a...

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Conclusion

Reviews show frequent praise for product appearance, softness and prompt delivery, with many buyers reporting repeat purchases. Several customers also highlight responsive, helpful customer service. However, there are recurring complaints about courier behaviour, failed deliveries and some cases of poor follow‑up or hung calls. A small number of reviewers report product defects (pulls, threads) or checkout issues; prospective buyers may want to check delivery options, courier choice and the returns policy before ordering.