Reviews show frequent praise for product appearance, softness and prompt delivery, with many buyers reporting repeat purchases. Several customers also highlight responsive, helpful customer service. However, there are recurring complaints about courier behaviour, failed deliveries and some cases of poor follow‑up or hung calls. A small number of reviewers report product defects (pulls, threads) or checkout issues; prospective buyers may want to check delivery options, courier choice and the returns policy before ordering.
Examples from available reviews (Dec 2021 – Feb 2026).
Rug arrived quickly, is good quality and well packaged.
“Rug is good quality and looks beautiful.”
Courier repeatedly refused delivery to second-floor flat causing hostile delivery experiences.
“simply refused to deliver the rug to my 2nd floor flat”
No rug delivered after a month and customer service hung up repeatedly.
“Customer service is beyond useless.”
Unable to empty basket when changing currency, blocking weekend purchases.
“It won't empty.”
Most reviewers discuss delivery and service; many describe fast, efficient delivery while a minority report failed or hostile courier experiences.
Only a few reviews explicitly mention price, typically calling a purchase 'good value' or a 'good buy', with limited data overall.
Website and ordering are often described as simple and accurate; one reviewer reported basket/checkout issues and currency switching problems.
Most reviewers praise softness, colour and build; a small number reported defects such as pulls or excessive shedding after light use.
Several customers report prompt, helpful replies from staff, while others describe unreturned calls, dropped calls or poor follow‑up.
Overall impressions lean positive with repeat buyers and satisfied customers, but a few negative service/delivery cases affect trust for some.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Delivery was very quick and reviewer loves their rug.
“Delivery so quick and love the rug I bought thank you x”
Rugs arrived promptly and reviewer is very pleased.
“Rugs arrived promptly.”
Quick delivery and the rug coordinates well with room decor.
“very happy with the rug.”
Return arranged for faulty rug but no courier collected it, while replacement arrived quickly.
“Requested a return for a faulty rug and no courier sent”
Nice selection, quick dispatch and delivery, and a lovely rug.
“Nice selection, quick dispatch and delivery, a lovely rug.”
Reviewer describes the rug as beautiful.
“Beautiful rug”
Reviewer praises the rug's quality as fabulous.
“Fabulous quality”
Multiple rugs ordered; all are superb quality and delivered quickly.
“The rugs are superb quality”
Large rug arrived in two days and is brilliant quality.
“Brilliant quality.”
Rug was high quality, correct size and arrived quickly.
“My new rug is high quality”
Good quality rug fits well and the non-slip underlay prevents movement.
“It’s very good quality and fits so well.”
Rug looks great with good colour, quality and on-time delivery.
“Great colour and quality 👌”
Rug's faded look, colours and speedy delivery suited conservatory well.
“Beautifully faded looking to begin with”
Washable rug warped and shrank badly despite following care instructions.
“warped and shrunk badly after the first wash”
Return wasn't collected and promised refund was not received.
“Customer service unreliable.”
Website was easy to navigate and the rug arrived quickly with good quality for price.
“I found the website very easy to navigate”
Beautiful, great quality rug with very fast delivery and good price.
“Beautiful rug , great quality and very fast delivery”
Carpets look beautiful, match website photos and shipped very fast.
“the color matches the photos on the website.”
Print differed from advertised, returned, and refund is still being chased.
“I am still chasing for my refund.”
Rug arrived quickly, fits well and has ideal colour and texture.
“honestly the rug is just perfect.”
Customer service replied nearly instantly and was very helpful and patient.
“Replied nearly instantly.”
Rug arrived quickly, is good quality and well packaged.
“Rug is good quality and looks beautiful.”
Unable to empty basket when changing currency, blocking weekend purchases.
“It won't empty.”
Rug is good quality and delivery was quick.
“Nice quality rug and quick delivery.”
Rug looks amazing in lounge and reviewer will purchase again.
“Beautiful rug, looks amazing in our lounge area!”
Perfect size, fast delivery and product matched website description.
“exactly what you see on the website!!”
Staff and delivery driver were professional and helpful.
“very professional and helpful.”
Website offered great choice and a fast, simple purchase and delivery.
“Fab website, great choice and fast, simple purchase and delivery process.”
First rug poor quality and second developed pulls and loose threads.
“Had to return first rug due to poor quality.”
Repeat purchase; runner is lovely and delivery was very quick.
“The runner I received today is lovely”
Prompt delivery and reviewer is happy with rug quality and colour.
“Very happy with the quality & colour of my rug”
Efficient delivery and a very good quality rug that makes room cosy.
“Very efficient delivery and rug looks amazing.”
Great quality rug with a smooth order process and fast delivery.
“Great quality rug, very happy with the order process and fast delivery.”
Rug blends perfectly with furniture and is excellent quality.
“I absolutely love my new rug”
Great service and reviewer is very happy with the rug.
“Great service and very happy with rug,”
Courier repeatedly refused delivery to second-floor flat causing hostile delivery experiences.
“simply refused to deliver the rug to my 2nd floor flat”
No rug delivered after a month and customer service hung up repeatedly.
“Customer service is beyond useless.”
Colours and softness are perfect and delivery was quick.
“colours are perfect for my hallway”
Customer service and delivery were great.
“Great customer service and delivery”
Two runners arrived quickly and represented very good value.
“They were delivered very quickly and are very good value.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Kukoon Rugs operates as an online rug retailer offering a range of floor coverings such as runners, area rugs and decorative mats. People researching the brand commonly look for information on product quality, delivery options, returns and customer support before buying. Reviews and third‑party feedback are useful to verify material, sizing accuracy, delivery performance and post‑purchase help when comparing rug suppliers.