Customer reviews for Iconic Lights show a pattern of value and quality for many buyers: multiple reviewers report good finishes, affordable prices and quick deliveries. At the same time, there are recurring complaints about delivery delays, fulfilment errors and inconsistent after-sales support, including refunds and communication. Some customers praise fast replacements and helpful staff, while others report rude replies or unanswered queries. If you are considering Iconic Lights, check delivery options, keep order and tracking records, and review the returns and refunds policy before purchasing.
Examples from available reviews (Dec 2019 – Feb 2026).
Orders arrived quickly and products were good quality and well packaged.
“What superb service.”
Delivery massively delayed and refund still not received after six weeks.
“Still not had a full refund over 6 weeks on.”
Company sent an insensitive marketing email about fires.
“FIRE! FIRE! Not really, just wanted your attention 😉”
Received incorrect bulb which caused fitting problems and rude customer service.
“argumentative and rude”
After-sales experiences vary: several customers report fast replacements and helpful staff, while an equal number describe slow, unresponsive or rude support.
Price is frequently noted as a positive: many reviewers describe items as affordable and good value, though a few found cheaper alternatives elsewhere.
Ordering and delivery are often praised for speed and packaging, but multiple reviews describe delayed deliveries, fulfilment errors and the need to chase orders.
Product quality is commonly described positively—good finish and durability—however several reviewers reported faulty items, wrong parts or components failing over time.
Communication is inconsistent: many customers report quick, helpful replies, while others cite unanswered emails, rude exchanges or objectionable marketing emails.
Overall experiences range from very positive (fast delivery, good value, helpful support) to negative (non-delivery, refund issues and poor service interactions).
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Company sent an insensitive marketing email about fires.
“FIRE! FIRE! Not really, just wanted your attention 😉”
Quick delivery, responsive customer service and good product quality.
“Absolutely fantastic experience.”
Products consistently superb quality and reasonably priced with responsive service.
“ICONIC lights products have always been of superb quality”
Pendant lights arrived on time and matched expectations.
“They arrived in good time and were just as expected.”
Poor customer-service response despite a good lamp product.
“the lack of responses I have received back from their customer service”
Two orders were both good experiences with affordable prices.
“Ordered twice from Iconic lights and great experience both times.”
Lamp matched description and delivered with no fitting issues.
“looks exactly like what I ordered”
Customer service replaced a smashed light and sent it next day.
“arranged for a replacement whole new light to be sent out and I received it the next day!”
Delivery massively delayed and refund still not received after six weeks.
“Still not had a full refund over 6 weeks on.”
Received incorrect bulb which caused fitting problems and rude customer service.
“argumentative and rude”
Fast delivery, well packaged and good quality at a reasonable price.
“Fast delivery, well packaged and good quality.”
Very quick ordering and delivery; reviewer very happy with products.
“Amazing quick and fast order and delivery.”
Light didn't arrive though bulbs did; missed electrician and poor delivery communication.
“Bulbs delivered Saturday but no light.”
Items were not touch lamps as described and postage was not refunded.
“they were indeed just normal lamps and not touch like it says online.”
Item delayed with courier and company required customer chasing for resending.
“I have now had emails asking for me to review the product that I haven't received.”
Orders arrived quickly and products were good quality and well packaged.
“What superb service.”
Tripod lamp broke after limited use and company refused replacement.
“Very poor quality with soft metal that now won't reattach at all.”
Quick response reassured the reviewer and the order arrived promptly.
“replied to me immediately and my order arrived within days.”
Faulty light replaced promptly and free returns label provided.
“they have sent a replacement out the same day.”
Easy website, good discounts and quick delivery; happy with lamps.
“Website easy to follow...great discounts”
I recently purchased lighting fixtures from Iconic Lights and I must say that my experience was really positive. Their website offered a wide variety of designer light fittings to suit different styles and preferences. The products are very affordable, so they don't leave a hole in your pocket.
What impressed me the most is the high quality they offer for such low prices. The engineering standards used in making their bulbs and fittings are top-notch, which ultimately reflects in their long-lasting durability.
The customer service team was also cooperative throughout my purchase process - answering all questions I had with great patience, demonstrating their expertise not only on their own products but helping me sort out technical issues surrounding re-wiring an existing fixture as well!
Overall, if you're looking for premium-styled lights at reasonable prices without compromising on quality or amiable customer support - go see Iconic Lights!
Affordable lightshades and simple ordering; courier delay resolved quickly.
“Stunning lightshades at affordable prices!”
Only the lampshade arrived; tripod floor lamp missing and no reply.
“only the lamp shade has arrived.”
Prompt delivery and fantastic lights overall.
“Prompt delivery, fantastic lights.”
Industrial wall lights good value and delivered quickly.
“£22 each so a great price”
Wide product choice, prompt delivery and quick, clear customer service.
“very impressed by the customer service, very quick and clear communication.”
Fast delivery and lampshade matched pictures; reviewer would reuse.
“yellow lampshade was just as it was shown in picture”
Courier Hermes used and package whereabouts unknown with no contact.
“They use Hermes. No idea where my package is.”
Order confirmation received but no delivery notice and no email response.
“we have not had a response for a further week.”
Paid for next-day Hermes delivery but item still not arrived.
“Paid for Hermes 48 delivery. Still waiting for item 3 days later.”
Tall, beautiful lamp enhances living room's appearance.
“It’s beautiful, tall and makes my front room look very prestige.”
Easy returns process and quick refund; would use again.
“The refund was processed within a couple of days.”
Reviewer buys most lighting from company for price, performance and style.
“You really cannot beat them on price, performance and style.”
Lamp adds style affordably and reviewer is very pleased.
“Love my lamp, adds style and elegance to my room”
Ordered four bulbs but only one arrived; awaiting missing bulbs or refund.
“I ordered and paid for 4 bulbs, but received only 1.”
Wall lights look great for the price and arrived promptly.
“These wall lights look fabulous!”
Excellent customer service and a great item.
“Excellent customer service and great item!”
Item looks good and is very nice.
“Item found good in look and very nice”
Lovely girl's bedroom light looks better than pictured.
“A lovely light for our little girls bedroom, looks even better than in the pictures!”
Speedy service and good quality products.
“Speedy service with good quality products”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Iconic Lights is a UK-based online retailer specialising in home lighting and electrical accessories. The company lists pendant lights, table and floor lamps, shades and bulbs on its website and sells via online channels. Typical customer-facing services include web ordering, delivery options, customer support and returns handling; prospective buyers often research delivery and returns policies before purchase.