Reviews Analysed
21
We Collect & Analyse Reviews
Iconic Lights
Experiences & Reviews
Iconic Lights is a UK-based online retailer specialising in home lighting and electrical accessories. The company lists pendant lights, table and floor lamps, shades and bulbs on its website and sells via online channels. Typical customer-facing services include web ordering, delivery options, customer support and returns handling; prospective buyers often research delivery and returns policies before purchase.
Overview & Key Metrics
Positive Sentiment
62%
Latest Review
30d
Overall Rating
3.5
Our Analysis
🎯
Service quality
After-sales experiences vary: several customers report fast replacements and helpful staff, while an equal number describe slow, unresponsive or rude support.
Share
Mixed
17%
💰
Value for money
Price is frequently noted as a positive: many reviewers describe items as affordable and good value, though a few found cheaper alternatives elsewhere.
Share
Strong
11%
⚡
User experience
Ordering and delivery are often praised for speed and packaging, but multiple reviews describe delayed deliveries, fulfilment errors and the need to chase orders.
Share
Mixed
16%
🔧
Product quality
Product quality is commonly described positively—good finish and durability—however several reviewers reported faulty items, wrong parts or components failing over time.
Share
Strong
17%
📞
Communication
Communication is inconsistent: many customers report quick, helpful replies, while others cite unanswered emails, rude exchanges or objectionable marketing emails.
Share
Mixed
13%
⭐
Overall experience
Overall experiences range from very positive (fast delivery, good value, helpful support) to negative (non-delivery, refund issues and poor service interactions).
Share
Mixed
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (May 2022 – September 2025).
Blown away by the fantastic quality and super fast service
"I ordered two table lamps and a ceiling pendant on Saturday evening and was amazed when they arrived this morning (Monday). What superb service. Not o..."
Ann
Trustpilot
Sep 30, 2025
Featured for: Fast delivery and high quality
Poor customer service. Avoid!
"Was told delivery in 48 hours, it took over 2 weeks to arrive! Asked after 3 days for it to be cancelled but said they couldn't get in touch with the..."
Aeh
Trustpilot
Sep 30, 2025
Featured for: Delivery delay and refund problems
Marketing is thoughtless and offensive
"I do not know who thought it would be a good idea to send an email this morning with the subject line: ‘FIRE! FIRE! Not really, just wanted your atten..."
Jessie
Trustpilot
Sep 30, 2025
Featured for: Complaint about marketing email
RUDE, INCOMPETENT CUSTOMER SERVICE
"I ordered a 3 way light that consists of 3 separate lights on one bar, I ordered a pack of 3 bulbs as recommended by the website at time of purchase o..."
Jade
Trustpilot
Sep 30, 2025
Featured for: Wrong items and poor service
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
J
Jessie
trustpilot.com
Sep 30, 2025
Marketing is thoughtless and offensive
I do not know who thought it would be a good idea to send an email this morning with the subject line: ‘FIRE! FIRE! Not really, just wanted your atten...
Y
Yassemin
trustpilot.com
Sep 30, 2025
Absolutely fantastic experience.
Absolutely fantastic experience. Used this company very recently to order some really smart looking lamps for the bedroom. They arrived very quickly f...
R
Rugile Rozane
trustpilot.com
Sep 30, 2025
Great experience
Great experience. ICONIC lights products have always been of superb quality (3rd time I am ordering from t...
N
Nadine Stewart
trustpilot.com
Sep 30, 2025
Lovely pendant lights for my hallway
I’m always cautious from buying from Online companies and I spent ages researching Iconic Lights before ordering. In the end I went ahead and bought t...
S
Sam
trustpilot.com
Sep 30, 2025
Wouldn’t recommend, just in case….
I’ve decided to give a low rating due to the lack of responses I have received back from their customer service. Enquired about a refund due to paying...
M
Mrs Prior
trustpilot.com
Sep 30, 2025
Two great experiences
Ordered twice from Iconic lights and great experience both times. My kids have a habi...
M
Miss Jaz Sandhu
trustpilot.com
Sep 30, 2025
Would buy from them again
Nothing bad to say after reading bad reviews. Ordered a lamp - looks exactly like what I order...
A
Aimee Le Masurier
trustpilot.com
Sep 30, 2025
Fab customer service
I ordered come glass ball lights and when I opened them a month after delivery due to house renovations one of them was smashed, I contacted custome...
A
Aeh
trustpilot.com
Sep 30, 2025
Poor customer service. Avoid!
Was told delivery in 48 hours, it took over 2 weeks to arrive! Asked after 3 days for it to be cancelled but said they couldn't get in touch with the...
J
Jade
trustpilot.com
Sep 30, 2025
RUDE, INCOMPETENT CUSTOMER SERVICE
I ordered a 3 way light that consists of 3 separate lights on one bar, I ordered a pack of 3 bulbs as recommended by the website at time of purchase o...
T
Tara
trustpilot.com
Sep 30, 2025
Excellent quality & value for money
I ordered two floor lamps at a very reasonable price. Fast delive...
M
Madihah Parveen
trustpilot.com
Sep 30, 2025
Amazing quick and fast order and…
Amazing quick and fast order and delivery. Exceptionally happy with my products can’t...
C
Caroline Shelford
trustpilot.com
Sep 30, 2025
Non delivery of light
Ordered light last week. Bulbs delivered Saturday but no light. Called them straight away and they promised delivery yesterday. Waited in no light arr...
L
Lauren Maughan
trustpilot.com
Sep 30, 2025
Avoid buying!!!!
Very disappointing!! Ordered what I thought were touch lamps, when they arrived and got them out they were not touch lamps and had a switch. Contacted...
M
Mandy Rea
trustpilot.com
Sep 30, 2025
Despite ordering my item nearly 3 weeks…
Despite ordering my item nearly 3 weeks ago I still haven't received it. I opted for next day delivery & paid the extra cost to have it delivered on a...
A
Ann
trustpilot.com
Sep 30, 2025
Blown away by the fantastic quality and super fast service
I ordered two table lamps and a ceiling pendant on Saturday evening and was amazed when they arrived this morning (Monday). What superb service. Not o...
J
JRF
trustpilot.com
Sep 30, 2025
Poor quality products - wouldn't recommend
Purchased a tripod floor light in Aug 2020 and it has always been a bit wobbly but generally I've never needed to move it around! I had to move it to...
H
Hannah
trustpilot.com
Sep 30, 2025
Highly recommended
Highly recommended. Excellent products and superb customer service. I was nervous that I’d been scammed as I bought im...
M
MrsMeza
trustpilot.com
Sep 30, 2025
I couldn’t rate iconic lights highly…
I couldn’t rate iconic lights highly enough. I ordered two wall lights, which had a decent first order purchase discount of 15%. They arrived sooner t...
J
Janine Armstrong
trustpilot.com
Sep 30, 2025
Absolutely fabulous company
Absolutely fabulous company ! Website easy to follow … great discounts and so happy with the la...
Conclusion
Customer reviews for Iconic Lights show a pattern of value and quality for many buyers: multiple reviewers report good finishes, affordable prices and quick deliveries. At the same time, there are recurring complaints about delivery delays, fulfilment errors and inconsistent after-sales support, including refunds and communication. Some customers praise fast replacements and helpful staff, while others report rude replies or unanswered queries. If you are considering Iconic Lights, check delivery options, keep order and tracking records, and review the returns and refunds policy before purchasing.