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We Collect & Analyse Reviews

Hartleys Direct
Experiences & Reviews

Hartleys Direct is a UK-based online retailer supplying furniture and related home and event products via its website. The business offers delivery services and customer support for orders of tables, storage items and accessories.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 18d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Reviewers commonly praise prompt, polite delivery and helpful customer service; a few report follow-up or pickup delays after problems.

Share
22%
Strong
💰

Value for money

Multiple reviews note reasonable or favourable pricing and perceived good value; at least one refund/discount was offered after an issue.

Share
7%
Strong
⚡

User experience

Assembly and fitting are often described as easy, but a minority report awkward or time‑consuming assembly and missing features.

Share
7%
Mixed
🔧

Product quality

Most reviews describe solid, well‑made items that meet expectations; a smaller set mention damaged, fragile or incorrect parts on arrival.

Share
22%
Strong
📞

Communication

Customers frequently cite clear delivery windows and helpful updates; a few reviews record poor follow‑up from carriers or collections.

Share
12%
Strong
⭐

Overall experience

Overall impressions are positive for most buyers, with repeated praise for product, delivery and service; a small number experienced problems.

Share
30%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

O
Oliver
trustpilot.com Sep 30, 2025

We received 3 different table legs and…

We received 3 different table legs and every time they where damaged and decided to give up an...

C
Claudia
trustpilot.com Sep 30, 2025

Great product and service.

...

l
lilia
trustpilot.com Sep 30, 2025

Fast delivery and good customer services

Fast delivery and go...

J
Jeremy Herbert
trustpilot.com Sep 30, 2025

Product was fragile and was damaged…

Product was fragile and arrived damaged. But rather than go t...

K
Kayode Adeboye
trustpilot.com Sep 30, 2025

Good quality

The products - table legs - were reasonably priced and very good quality. They were easy to fit The...

d
dave cordery
trustpilot.com Sep 30, 2025

Well made,easy to construct

Well made,easy to const...

S
SheanaD
trustpilot.com Sep 30, 2025

Punctual and swift delivery.

...

R
Rick Hewitt
trustpilot.com Sep 30, 2025

Good and prompt service

...

S
Stanley Collett
trustpilot.com Sep 30, 2025

6 foot white folding table

I needed a table for hobby work and found your advert on line. The price was right with a fairly quick delivery time offered so I purchased one from y...

M
Mark Lee
trustpilot.com Sep 30, 2025

Service was excellent

Service was excellent Kept upto date on shipping Excellent quality,just w...

W
W GOODWIN
trustpilot.com Sep 30, 2025

Great cube shelves for my vinyl

Great cube shelves for my vinyl. Would h...

C
CH
trustpilot.com Sep 30, 2025

Table arrived damaged on top

Table arrived damaged on top, I think due to carrier. New tabl...

S
Sarah Lock
trustpilot.com Sep 30, 2025

Tables for our church

Excellent service...

M
M. ENGSTED
trustpilot.com Sep 30, 2025

Great units

...

J
J Wilson
trustpilot.com Sep 30, 2025

Super canvas storage boxes

Super canvas storage boxes! I’m pretty colo...

M
Mr Brian Tewnion
trustpilot.com Sep 30, 2025

Very Satisfied

The size of the unit suited our requirements to a tee. The price of the unit was very favourable. The free delivery between 3 to 5 working days from r...

O
Oluremi Oluwole
trustpilot.com Sep 30, 2025

Very useful ramp

Very useful ramp. However, I wish it had clamps to keep it from opening...

R
Richard Mackay
trustpilot.com Sep 30, 2025

Amazing customer service

Even though I returned the goods, the whole process and their cu...

c
customer
trustpilot.com Sep 30, 2025

Decent company providing good standard…

Decent company providing good standard furniture at...

M
Mr Malcolm Seaborne
trustpilot.com Sep 30, 2025

Good price quick delivery the delivery…

Good price quick delivery the delivery service w...

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Conclusion

Reviews indicate Hartleys Direct frequently delivers well and offers helpful customer service, with many customers praising delivery speed and polite carriers. Product quality is generally reported as good and often easy to assemble. There are multiple reports of damaged or incorrect items on arrival; some customers received discounts or replacements, while others experienced slow carrier pickups. If delivery reliability and returns handling are priorities, check the seller’s stated delivery windows and documented returns process before purchase.