Customers often praise fast delivery, straightforward ordering, and helpful after-sales replies. Several reviews highlight strong build quality on metal and timber products. Another set of reviews mentions late deliveries, missing parts, and slow or inconsistent communication. A minority also report durability issues with some products.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer states company, products and service were excellent.
“Excellent company excellent products and service”
Poor communication and repeated delivery postponements caused major frustration.
“Expect to communicate with multiple "customer services" personnel, all of whom tell you a different story!”
Wooden raised bed developed rot and structural failure after several years.
“all woodwork was rotten.”
Initial delivery delay and wrong items, but customer service resolved satisfactorily.
“customer service was excellent”
Many customers mention quick dispatch, efficient replacement of missing parts, and good support after purchase. A sizeable group reports slow delivery, incomplete orders, and cancelled purchases. Service experiences range from swift fixes to delays that are not resolved.
Several reviewers say the products felt worth the price or reasonably priced. Value comes up less often than service and quality.
Customers often describe ordering as easy and instructions as clear. A smaller group reports tricky assembly and poor screw or fitting quality. Feedback centres on a smooth online purchase, with occasional fit issues.
Many reviews praise sturdy metal raised beds, solid timber products, and durable greenhouse materials. Others describe failures such as rust, rot, and items collapsing. Durability looks strong for many customers but inconsistent for others.
Some customers note proactive updates and quick responses when problems come up. Others report late or missing notifications, conflicting information from staff, and long waits on the phone. These communication issues often appear alongside delivery and stock problems.
Experiences split between high satisfaction with products and service, and strong frustration over delays and product failures. Positive reviews point to quick fixes and dependable items. Negative reviews focus on deliveries that remain unresolved, weak communication, and refused refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Delivered a professional product and service, reviewer would recommend.
“Harrod Horticultural have delivered a professional product and service”
Ordering was easy and delivery time was spot on.
“Ordering a greenhouse heater was easy and delivery time was spot on.”
Reviewer states company, products and service were excellent.
“Excellent company excellent products and service”
Speedy delivery and a great product during the busy run-up to Christmas.
“Speedy delivery in the busy run up to Christmas”
Prompt and efficient delivery of recent order.
“Prompt and efficient delivery of our recent order.”
Prompt delivery of a good product at a reasonable price.
“Prompt delivery of a good product at a reasonable price.”
Some glitches occurred but were resolved quickly and communications were responsive.
“they were resolved quickly and efficiently.”
Order delayed by supplier but refund option offered and product was worthwhile.
“I was offered a refund and offer to cancel order.”
Excellent service, quick delivery, and bird feeders are now in the garden.
“Excellent service, quick delivery”
Company kept customer updated and quickly rectified a missing part.
“Harrod Horticultural kept me up-to-date throughout the process of my order”
Reviewer is very happy with the excellent product and service.
“Excellent product and service very happy thank you”
Delighted with wooden raised bed and ideal for runner beans.
“Delighted with product (6ft x 2ft wooden raised bed).”
Bubble wrap for greenhouse is excellent quality and very strong.
“It’s stronger than anything we have ever used.”
Service and customer care were exemplary and product quality pleased.
“The service and customer care was exemplary.”
Reviewer praised superb service and superb products.
“Superb service and superb products.”
Very prompt delivery of a heavy item.
“Very prompt delivery of heavy item”
Order arrived on time and items were good quality and as advertised.
“items of good quality and as advertised”
Raised beds were good but delivery communication was poor and parts delayed.
“Poor communication about delivery - the driver did not ring the door bell”
Repeat customer finds ordering easy and products and service great.
“Everything is easy from start to finish.”
Ordering was easy, delivery quick, and instructions clear.
“Full instructions were clear and easy to follow.”
Raised bed delivered promptly, easy to assemble and good quality wood.
“The raised bed was easy to put together and the wood is of good quality”
Company quickly resolved a delivery issue and provided excellent service.
“I am delighted with both the product & the service.”
Hoops arrived with rust and poor finishing, so quality disappointed.
“There were patches of rust on them.”
Soaker hose did not work from water butt and refund was refused.
“they refused to issue a refund”
Reviewer praised excellent customer service and product quality, recommending them.
“Excellent customer service and product quality.”
Delivery was very slow and the item arrived with damaged paintwork.
“Really slow delivery - ordered 13th April, received 30th April.”
Initial delivery delay and wrong items, but customer service resolved satisfactorily.
“customer service was excellent”
Wooden raised bed developed rot and structural failure after several years.
“all woodwork was rotten.”
Easy ordering, timely delivery, and brilliant metal raised beds.
“The two metal raised beds we ordered are brilliant!”
Fittings were substantial, easy to fit, and ideal for building a fruit cage.
“Substantial, easy to fit and adjust”
Items were sold then found out of stock and refunds had to be chased.
“Selling items, charging money , then sending emails that they are out of stock”
Poor communication and repeated delivery postponements caused major frustration.
“Expect to communicate with multiple "customer services" personnel, all of whom tell you a different story!”
Parasol delivery failed and company did not notify stock delays.
“I have since had an email asking if I was pleased with the product!”
Discount code failed and customer service was unhelpful during a long call.
“I spent half an hour on the phone waiting to speak to someone”
Popadomes collapsed quickly and the company refused to refund covers.
“The popadomes I bought all collapsed in a week or two”
Small square planter was difficult to assemble and had poor screw quality.
“Screw quality was poor too.”
Items arrived on time and staff provided brilliant service.
“The service was just amazing .”
One of two items missing and delivery communication was poor.
“The delivery service is appalling.”
Order delayed without updates and customer cancelled a large order.
“Not received it. No update from Harrod.”
Superior metal raised bed was delivered promptly and is excellent quality.
“ITS A SUBSTANTIAL ITEM & WELL WORTH THE COST”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Harrod Horticultural supplies garden and horticultural products for retail and trade customers. Its range includes outdoor structures and accessories such as raised beds, greenhouse fittings, and protective materials. Each product page sets out technical specifications, materials, and dimensions. Harrod sells through an online catalogue and national distribution channels.