Reviews Analysed
21
We Collect & Analyse Reviews
Harrod Horticultural
Experiences & Reviews
Harrod Horticultural is a UK-based supplier of garden structures, raised beds, fruit cages, netting, supports, watering equipment and outdoor accessories. The company sells directly to consumers and trade through an online shop and telephone sales, offering a broad catalogue of metal and timber garden products and related fittings. Customers researching Harrod Horticultural often look for information on product durability, delivery options, returns and customer support.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
19d
Overall Rating
2.6
Our Analysis
🎯
Service quality
Delivery performance is inconsistent: some orders arrive promptly, while others suffer long delays, damaged items or stock-allocation problems.
Share
Weak
18%
💰
Value for money
Perceptions of value vary: some purchasers call items worth the cost, others report premature failure or pricing/discount issues.
Share
Weak
8%
⚡
User experience
Ordering and site usability are generally straightforward for some customers, while others report checkout/discount problems and difficult assembly.
Share
Mixed
8%
🔧
Product quality
Many customers praise metal beds and fittings; others report rust, breakage, rot or missing components on specific products.
Share
Mixed
15%
📞
Communication
Customer service experiences are mixed: some quick, helpful responses, but many reports of slow replies, conflicting information and refund issues.
Share
Weak
22%
⭐
Overall experience
Overall sentiment ranges from satisfied customers recommending products to many reporting unresolved delivery, communication or product problems.
Share
Weak
29%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
EXCELLENT QUALITY & CUSTOMER SERVICE…
"EXCELLENT QUALITY & CUSTOMER SERVICE PROVIDED BY HARROD HORTICULTURAL I RECENTLY PLACED AN ORDER FOR A SUPERIOR METAL RAISED BED (I ADDED THE OPTIONAL..."
Leah Anderson
Trustpilot
Sep 30, 2025
Featured for: Positive quality and service
Haws Heavy Duty Plastic Watering Can, Gold Leaf Winter Touch Gloves
"Thankyou for making my moments in my small garden great. It is now 2 months since I received my Haws Heavy Duty Plastic Watering Can, Gold Leaf Winter Touch Gloves and gumboots. I no longer have to worry about my hands or withering of my plants due to lack of water. The products work perfectly fine and it is worth the prices. In addition, I must appreciate the speed at which you delivered my goods, your exceptional customer service, the high quality of the products and the site that is straightforward. I’m pleased with my purchase and will buy from you again and again."
Muhammand. A
Collected.reviews
Nov 27, 2021
Featured for: Positive delivery, site and product
Harrod Horticultural does not have a smooth running system.
"Expect to communicate with multiple "customer services" personnel, all of whom tell you a different story! I have dealt with four so far, and they giv..."
Minerva
Trustpilot
Sep 30, 2025
Featured for: Detailed customer service failure example
Selling a product that they know will not work as advertised
"Bought a soaker hose kit that claimed to work off water butt pressure. Turns out it did not. When I contacted customer support they informed me it nee..."
Chris
Trustpilot
Sep 30, 2025
Featured for: Product not fit, refund refused
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Gillian
trustpilot.com
Sep 30, 2025
Excellent product & customer service
I have just bought a couple of plant supports from Harrod Horticultural & I am delighted with both the product & the service. Having placed the order...
T
T Perera
trustpilot.com
Sep 30, 2025
"Stainless" steel hoops
I bought some stainless steel hoops and mounting spikes last week. They arrived yesterday and the finishing was terribl...
C
Chris
trustpilot.com
Sep 30, 2025
Selling a product that they know will not work as advertised
Bought a soaker hose kit that claimed to work off water butt pressure. Turns out it did not. When I contacted customer support they informed me it nee...
C
Customer
trustpilot.com
Sep 30, 2025
Excellent customer service and product…
Excellent customer service and product...
L
Liz
trustpilot.com
Sep 30, 2025
Obelisk - Really slow delivery and damaged.
Really slow delivery - ordered 13th April, received 30th April. There was a question about the payment address however it was still way too long. When...
J
Jackie Millman
trustpilot.com
Sep 30, 2025
Amazing customer service so review altered .Long wait for delivery and then it’s incorrect
Further update, I received a phone call first thing this morning and the customer service was excellent and I am being sent the correct compost and am...
G
Geraint Jones
trustpilot.com
Sep 30, 2025
Is the large expense worth it?
After much research into other brands on the market and the expense involved, I decided to buy the Harrods Manger, the top of the range 8' version wit...
G
Gill
trustpilot.com
Sep 30, 2025
Metal raised beds are brilliant!
Ordering was easy and delivery was on time. The two metal raised beds we ordered are brilliant! Once we had decided on the shape we wanted it was all...
C
ChasKidd
trustpilot.com
Sep 30, 2025
Substantial and easy friut cage fittings
I needed some substantial fittings for a fruit cage that I was building for a customer. The ones that came with the tube and netting from another comp...
I
Ivan Abramovich
trustpilot.com
Sep 30, 2025
Selling items out of stock
Selling items, charging money , then sending emails that they are ou...
M
Minerva
trustpilot.com
Sep 30, 2025
Harrod Horticultural does not have a smooth running system.
Expect to communicate with multiple "customer services" personnel, all of whom tell you a different story! I have dealt with four so far, and they giv...
T
T Cornwall-Jones
trustpilot.com
Sep 30, 2025
Incompetent and no apology
I purchased a garden parasol at the Chelsea Flower Show 22 May and made sure it was in stock. I asked that it not be delivered until after June 15 as...
C
Colin Robertson
trustpilot.com
Sep 30, 2025
I have spent a lot of money with this…
I have spent a lot of money with this company over the years including walk in fruit cages etc. Latest shopping experience was terrible however. I spe...
B
Belinda Marsh
trustpilot.com
Sep 30, 2025
Very shoddy service
Very shoddy service Beware The popadomes I bought all collapsed in a week or two Very flimsy and shoddy Harrod refunded the poles as the...
S
Stephen Dabby
trustpilot.com
Sep 30, 2025
I bought the smallest square planter
I bought the smallest square planter. It was very difficult to put together & beyond most average diy’ers...
J
JOHN LOYNES
trustpilot.com
Sep 30, 2025
The service was just amazing
The service was just amazing . I ordered a couple of items for our granddaughter's birthday & never expected them to...
L
Little Miss Clumsy
trustpilot.com
Sep 30, 2025
Awful service
I ordered two identical items but only one has arrived - had they been secured together I would not be writing this review. The delivery service is ap...
H
Helen
trustpilot.com
Sep 30, 2025
Poor service
I placed an order 11 days ago. Not received it. No update from Harrod. Rang and the order is waiting to be despatched 11 days later. It is a big order...
L
Leah Anderson
trustpilot.com
Sep 30, 2025
EXCELLENT QUALITY & CUSTOMER SERVICE…
EXCELLENT QUALITY & CUSTOMER SERVICE PROVIDED BY HARROD HORTICULTURAL I RECENTLY PLACED AN ORDER FOR A SUPERIOR METAL RAISED BED (I ADDED THE OPTIONAL...
P
Phil Copson
trustpilot.com
Sep 30, 2025
I ordered 2 fruit cages off them in…
I ordered 2 fruit cages off them in February they got back in touch and informed me that it would be delayed until May so I cancelled the order. They...
Conclusion
Reviews for Harrod Horticultural show repeated praise for some product lines — notably metal raised beds and heavy fittings — and several detailed positive customer service experiences. At the same time many reviewers report problems with delivery timing, damaged or incomplete shipments, inconsistent customer communications and some product failures. If you are considering a purchase, check current stock and delivery terms, keep order records and clarify refund or returns policy for the specific item. For higher-cost or timber items, ask about materials and expected longevity before buying.