Reviews often highlight the softness and premium feel of the bedding and towels. Many customers mention fast delivery, careful packaging, and candles with a strong scent. A small number describe major customer-service problems, including refunds being refused or taking a long time. Views on value are mixed: some call the prices fair, while others see little difference from high-street options.
Examples from available reviews (Dec 2021 – Mar 2026).
Towels are soft, luxurious and stay bright after washing.
“They are so soft and luxurious.”
Clear website, good delivery and helpful order update emails.
“Emails to keep you updated from order to delivery.”
Sheets developed bobbles quickly and the retailer refused a refund.
“they refused to issue a refund and just sent the sheets back to me.”
Bath sheets were not noticeably more luxurious than high street alternatives.
“they were no more luxury than ones from a well known high street shop.”
Most service feedback points to smooth, friendly interactions and on-time fulfilment. A small cluster of reviews describes serious issues, including refunds refused or delayed and returns handled poorly. In those cases, some customers say they escalated the problem to their card provider.
Several reviewers say the quality fits the price, or that the products offer good value. A minority say the items did not feel more luxurious than high-street alternatives. The dataset shows more positive value comments than negative ones.
Customers often describe the bedding as hotel-like, very comfortable, and helpful for sleep. Several mention a silky sateen finish and say it stays looking fresh after washing. These comments repeatedly link the fabric’s feel to a sense of luxury.
Most reviews praise quality, especially soft, fluffy towels and high-standard bedding. Candle feedback often focuses on a strong scent and good fragrance throw straight out of the box. Several reviewers say towels and sheets keep their feel after washing.
Many reviews praise clear website details, order-update emails, and helpful delivery messages. A few mention careless phone handling by an agent, though these complaints are limited. Across multiple reviews, customers also speak positively about packaging and dispatch updates.
Overall feedback leans strongly positive on product quality and delivery. A small but notable set of service failures creates a starkly different experience for some customers. The reviews combine consistent product praise with isolated operational problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (2) · Quotes shortened · As of: March 2026
Towels are soft, luxurious and stay bright after washing.
“They are so soft and luxurious.”
High-end materials and fresh sheets improved sleep quality.
“The feel of quality, the high end materials used”
Great communication, fast delivery and a very pleasant-smelling candle.
“Great communication, fast delivery, really well packaged and the candle smelt AMAZING!”
Egyptian cotton towels remain soft after washes and absorb well.
“they keep their soft, fluffy quality after each wash”
Item arrived promptly and was good quality.
“Arrived promptly. Good quality.”
Bath sheets were not noticeably more luxurious than high street alternatives.
“they were no more luxury than ones from a well known high street shop.”
All products felt hotel-quality with excellent and consistent standards.
“Everything feels truly hotel-quality”
Sheets developed bobbles quickly and the retailer refused a refund.
“they refused to issue a refund and just sent the sheets back to me.”
Egyptian towels are extremely soft and wash very well.
“Beautiful luxurious Egyptian towels that are sooooo soft”
Poor customer service and delayed refund, now pursuing credit card dispute.
“have had to chase my refund and am referring the issue to my credit card provider.”
Product was great and delivery was speedy.
“Great product, speedy delivery.”
Sheets and towels feel very smooth and of good quality.
“very smooth taste of quality”
Bedding is extremely comfortable and arrived on the arranged date.
“The most comfortable bedding we have ever slept in”
Service was amazing and bedding is the best they've bought.
“Best bedding I ever bought.”
Egyptian cotton bedding is very soft, well packaged and elevates the bedroom.
“Absolutely beautiful quality from start to finish.”
Excellent quality towels, easy website and prompt delivery.
“Excellent quality, beautiful soft towels.”
Clear website, good delivery and helpful order update emails.
“Emails to keep you updated from order to delivery.”
The product is great quality and met expectations.
“Great quality”
Good quality offered at great prices.
“Good quality at a great prices”
Towels were wonderful and service was great.
“Wonderful towels”
Bedding feels very luxurious with a lovely sateen finish.
“This bedding is so luxurious”
Luxury bedding is very soft and feels like a hotel.
“it’s like sleeping in a hotel but at home.”
Candle arrived quickly, well packaged and smelled amazing.
“it smells amazing!”
Candle arrived fast, well packaged and filled the house with fragrance.
“within an hour my whole house was filled with the gorgeous strong fragrance.”
Towels are soft, high quality and worth the money.
“Gorgeous soft, high quality towels”
Company was pleasant to contact and provided efficient service.
“Pleasant company when contacted and very efficient service.”
Customer service was great with quick delivery and good quality.
“great customer service quick delivery sensible price great quality”
Products are excellent with exceptional customer service.
“Excellent products exceptional customer service”
Egyptian cotton bedding is very high quality and long lasting.
“the quality is just second to none”
Candle smelled strongly and filled the room when lit.
“I could smell it before I took it out of the box”
Bedding is very luxurious and gives a hotel-like feel.
“The most luxurious bedding with the softest touch”
Egyptian cotton towels are super fluffy and very nice.
“The Egyptian cotton is the nicest I have used.”
Egyptian cotton towels are fluffy, very absorbent and luxurious.
“The towels are so fluffy - they are pure luxury to wrap up in”
Sateen bedding feels luxurious like hotel linen and washes well.
“Like skeeping in fresh hotel bedding every night.”
Natural wax candle has an unusually good scent and performs well.
“Beautiful scent throw from the Sandalwood and Cedar luxury candle”
Bedding is of very high standard and quality.
“Fantastic bedding and of very high standard and quality”
Bedding and towels feel like hotel quality and remain like new.
“Hampton and Astley is our go to for bedding and towels!!”
100% sateen bedding feels silky and washes to a fresh, crisp look.
“Sleeping in it feels truly luxurious, like a boutique hotel at home.”
Great product and good service.
“Great product and service, thanks”
Product was great quality and delivered quickly.
“Great quality and quick delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hampton and Astley is a UK homewares retailer focused on bed linen, towels, and home fragrance. Its online store sells items such as sheets, duvet covers, bath towels, and scented candles. Product pages set out sizing and care details to help customers pick the right options. The company offers tracked UK delivery and provides customer support by email and phone. The website also includes fabric descriptions, product photos, and shipping information.