Customer feedback for Hampton and Astley in these reviews is largely product‑positive: bedding and towels are repeatedly described as soft, durable and hotel‑like, and candles receive praise for strong fragrance. Delivery and packaging are commonly reported as fast and secure, and several customers note useful order updates. However, a small number of reviews describe poor telephone handling by customer care, so consider contacting support channels and checking delivery/return policies before ordering. Overall, reviewers frequently recommend the products for quality and longevity, with occasional service inconsistency to be aware of.
Examples from available reviews (Dec 2021 – Feb 2026).
Product was good but customer service phone agent was careless.
“the customer care agent on the phone was very careless in his talks with me”
Luxury bedding is very soft and feels like a hotel.
“it’s like sleeping in a hotel but at home.”
Towels are soft, high quality and worth the money.
“Gorgeous soft, high quality towels”
Candle arrived fast, well packaged and filled the house with fragrance.
“within an hour my whole house was filled with the gorgeous strong fragrance.”
Many reviewers cite efficient, pleasant service and helpful staff, but two reports describe a careless phone agent and poor handling of queries.
Several customers say items feel worth the price, citing durability and ‘‘worth every penny’’ comments for bedding and towels.
Ordering, delivery and packaging are frequently praised: customers report fast shipping, secure wrapping and clear order updates when provided.
Across reviews bedding, towels and candles are described as high quality — soft Egyptian cotton, fluffy towels and strong, long‑lasting fragrances.
Some customers note helpful order updates and pleasant contact, while two reviews report poor telephone communication from customer care.
Most reviewers recommend the brand, highlighting comfort, packaging and repeat purchases despite a few service complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (2) · Quotes shortened · As of: February 2026
Towels are soft, luxurious and stay bright after washing.
“They are so soft and luxurious.”
High-end materials and fresh sheets improved sleep quality.
“The feel of quality, the high end materials used”
Great communication, fast delivery and a very pleasant-smelling candle.
“Great communication, fast delivery, really well packaged and the candle smelt AMAZING!”
Egyptian cotton towels remain soft after washes and absorb well.
“they keep their soft, fluffy quality after each wash”
Item arrived promptly and was good quality.
“Arrived promptly. Good quality.”
Bath sheets were not noticeably more luxurious than high street alternatives.
“they were no more luxury than ones from a well known high street shop.”
All products felt hotel-quality with excellent and consistent standards.
“Everything feels truly hotel-quality”
Sheets developed bobbles quickly and the retailer refused a refund.
“they refused to issue a refund and just sent the sheets back to me.”
Egyptian towels are extremely soft and wash very well.
“Beautiful luxurious Egyptian towels that are sooooo soft”
Poor customer service and delayed refund, now pursuing credit card dispute.
“have had to chase my refund and am referring the issue to my credit card provider.”
Product was great and delivery was speedy.
“Great product, speedy delivery.”
Sheets and towels feel very smooth and of good quality.
“very smooth taste of quality”
Bedding is extremely comfortable and arrived on the arranged date.
“The most comfortable bedding we have ever slept in”
Service was amazing and bedding is the best they've bought.
“Best bedding I ever bought.”
Egyptian cotton bedding is very soft, well packaged and elevates the bedroom.
“Absolutely beautiful quality from start to finish.”
Excellent quality towels, easy website and prompt delivery.
“Excellent quality, beautiful soft towels.”
Clear website, good delivery and helpful order update emails.
“Emails to keep you updated from order to delivery.”
The product is great quality and met expectations.
“Great quality”
Good quality offered at great prices.
“Good quality at a great prices”
Towels were wonderful and service was great.
“Wonderful towels”
Bedding feels very luxurious with a lovely sateen finish.
“This bedding is so luxurious”
Luxury bedding is very soft and feels like a hotel.
“it’s like sleeping in a hotel but at home.”
Candle arrived quickly, well packaged and smelled amazing.
“it smells amazing!”
Candle arrived fast, well packaged and filled the house with fragrance.
“within an hour my whole house was filled with the gorgeous strong fragrance.”
Towels are soft, high quality and worth the money.
“Gorgeous soft, high quality towels”
Company was pleasant to contact and provided efficient service.
“Pleasant company when contacted and very efficient service.”
Customer service was great with quick delivery and good quality.
“great customer service quick delivery sensible price great quality”
Products are excellent with exceptional customer service.
“Excellent products exceptional customer service”
Egyptian cotton bedding is very high quality and long lasting.
“the quality is just second to none”
Candle smelled strongly and filled the room when lit.
“I could smell it before I took it out of the box”
Bedding is very luxurious and gives a hotel-like feel.
“The most luxurious bedding with the softest touch”
Egyptian cotton towels are super fluffy and very nice.
“The Egyptian cotton is the nicest I have used.”
Egyptian cotton towels are fluffy, very absorbent and luxurious.
“The towels are so fluffy - they are pure luxury to wrap up in”
Sateen bedding feels luxurious like hotel linen and washes well.
“Like skeeping in fresh hotel bedding every night.”
Natural wax candle has an unusually good scent and performs well.
“Beautiful scent throw from the Sandalwood and Cedar luxury candle”
Bedding is of very high standard and quality.
“Fantastic bedding and of very high standard and quality”
Bedding and towels feel like hotel quality and remain like new.
“Hampton and Astley is our go to for bedding and towels!!”
100% sateen bedding feels silky and washes to a fresh, crisp look.
“Sleeping in it feels truly luxurious, like a boutique hotel at home.”
Great product and good service.
“Great product and service, thanks”
Product was great quality and delivered quickly.
“Great quality and quick delivery.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Hampton and Astley appears in these customer reviews as a retailer of home textiles and home fragrances, with multiple mentions of bedding, towels and candles. This summary aggregates verified consumer feedback on product quality, delivery, service and communication to help shoppers researching the brand.