Reviews Analysed
21
We Collect & Analyse Reviews
Great Furniture Trading Company
Experiences & Reviews
Great Furniture Trading Company is an online furniture retailer specialising in home and dining furniture such as tables, chairs and sideboards. The company offers product listings, order placement via its website and delivery services, and provides customer support and after‑sales handling for returns and replacements. This overview is intended to help consumers searching for reviews and practical information about the retailer.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
18d
Overall Rating
3.8
Our Analysis
🎯
Service quality
Many reviewers report delivery and fulfilment problems (missed or partial deliveries); several customers also describe successful problem resolution by managers.
Share
Mixed
24%
💰
Value for money
Only a few reviews mention price; comments range from 'good value' to objections about small replacement charges.
Share
Mixed
3%
⚡
User experience
Feedback covers ordering, delivery scheduling and website/contact issues; some found the ordering process easy, others experienced inaccessible contact routes.
Share
Mixed
9%
🔧
Product quality
A majority praise product finish, packing and solid construction; a minority report damage, incorrect items or parts that required replacement.
Share
Strong
19%
📞
Communication
Several customers report unresponsive email or poor courier updates, while others describe helpful, responsive customer‑service staff resolving issues.
Share
Mixed
19%
⭐
Overall experience
Overall impressions vary: many positive experiences of product quality and resolved issues, but recurring delivery and contact failures affected others.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Emailed several times with no reply and…
"Emailed several times with no reply and no way of contacting. Paid..."
Ashleigh Slee
Trustpilot
Sep 30, 2025
Featured for: No replies order not received
First class service and product
"Ordered a dining table and chairs. Received initial contact the very next day confirming we understood there was s 12 week lead time which had been st..."
Mark
Trustpilot
Sep 30, 2025
Featured for: Detailed praise fast replacement arranged
What a waste of a Sunday
"Well where can I begin. We ordered a table and arranged for the delivery date of 28th October - yes very excited - 28th came and delivery arrived only..."
Jane sands
Trustpilot
Sep 30, 2025
Featured for: Delivery failure then resolved by staff
High Gloss Dinning Set
"I have just received my 4th replacement for the High Gloss Dining set I ordered from Great Furniture Trading Company. The table was totally different from the one in their online store picture. So I had to make a return. Each time I am told it will be final, but I always receive a faulty table first. Last time I had to go through customs as they were unsure which table was faulty, so they had to check both. their staff have now said that if I have another replacement, they will charge me import tax on the new table - this is an ongoing joke!! Stay away from this company, and there are many better companies out there who care."
Bailey
Collected.reviews
Nov 24, 2021
Featured for: Repeated faulty replacements customs issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Ashleigh Slee
trustpilot.com
Sep 30, 2025
Emailed several times with no reply and…
Emailed several times with no reply and no way of contacting. Paid...
G
Grace
trustpilot.com
Sep 30, 2025
I bought a table and 6 chairs from them…
I bought a table and 6 chairs from them on 13th Dec 2022, and since the chairs weren't in stock, they said I can pay separately for chair to be delive...
J
Jane sands
trustpilot.com
Sep 30, 2025
What a waste of a Sunday
Well where can I begin. We ordered a table and arranged for the delivery date of 28th October - yes very excited - 28th came and delivery arrived only...
J
Joanne Hamilton
trustpilot.com
Sep 30, 2025
Awful company
Awful company basically accused of lying about my faulty table. Was told 'if we beleive...
S
Sally Caine
trustpilot.com
Sep 30, 2025
Fantastic overall service
I just wanted to say thank you for the sideboard delivered this morning, it’s such a lovely piece of furnitu...
S
Steve
trustpilot.com
Sep 30, 2025
Such poor service/ AVOID
The service has been terrible. First off they cancel the first delivery. 2nd they deliver on a later day with just the tabletop and 1 chair. 3rd they...
R
Richard Jack
trustpilot.com
Sep 30, 2025
All is now well
We purchased a kitchen table and four chairs with this company last June. One of the chairs was replaced initially because of a very poor surface fini...
P
Paula
trustpilot.com
Sep 30, 2025
Service good product good
Service good product good. However feed up now of the amount of emails request a review. I appreciate all feed back is he...
J
James Patrick Thompson
trustpilot.com
Sep 30, 2025
High gloss white sideboard
The Mark Harris side board arrived on time and was we...
M
Mildred Glyn Forster
trustpilot.com
Sep 30, 2025
Chairs
Excellent service fast and efficient! Excellent pr...
P
Paulina Handel
trustpilot.com
Sep 30, 2025
⭐️⭐️⭐️⭐️⭐️ without hesitation!
⭐️⭐️⭐️⭐️⭐️ without hesitation. Unexpectedly fast shipping! Table is really sol...
R
Rolea
trustpilot.com
Sep 30, 2025
Easy Process
Ordering process was easy. I had to change the delivery date as our house move had been delayed and the member of staff I spoke too was so helpf...
J
James Stevenson
trustpilot.com
Sep 30, 2025
Excellent service from start to finish…
Excellent service from start to finis...
M
Mrs Melanie Allerton
trustpilot.com
Sep 30, 2025
very satisfied with my furniture
very satisfied with my furniture , well packed so no damages , excellent quality . looks perfect in my...
M
Mrs Rose
trustpilot.com
Sep 30, 2025
Delighted with my purchase
Delighted with my purchase. Customer service also excellent as I had a s...
M
Mark
trustpilot.com
Sep 30, 2025
First class service and product
Ordered a dining table and chairs. Received initial contact the very next day confirming we understood there was s 12 week lead time which had been st...
W
Wood
trustpilot.com
Sep 30, 2025
Excellent after sales
I ordered a dining table and unfortunately didn't like the wood colour when it arrived. Customer services were g...
C
Christine
trustpilot.com
Sep 30, 2025
Love my dining table and chairs !
Love my dining t...
P
Philip
trustpilot.com
Sep 30, 2025
value for money.
...
M
Mr Stephen Pearce
trustpilot.com
Sep 30, 2025
Table and chairs
Lovely furniture great customer service great price fast deliv...
Conclusion
Reviews for Great Furniture Trading Company show a clear split between product satisfaction and fulfilment or communication problems. Many customers report good product quality, solid construction and careful packing, and several note effective after‑sales support when faults occur. Conversely, a noticeable number of reviews describe missed or partial deliveries, slow or non‑responsive email support and ordering/contact problems. Where issues were raised, a number of customers report that managers or named staff later resolved matters, but inconsistency in delivery and initial communication remains a common theme for prospective buyers to consider.