Reviews provided emphasise consistent plant quality and careful packaging on arrival. Delivery performance is often praised for speed and reliability, though a few customers reported delays or missing orders. Customer service and communication are generally reported as helpful when problems occur, including rapid replacements in some cases. Prospective buyers may wish to place a small initial order to confirm delivery options for their address and keep order and tracking details handy to speed any follow-up.
Examples from available reviews (Jun 2020 – Feb 2026).
Ordering was easy and plants arrived well packaged.
“It was easy to browse and find what I was looking for”
Plants arrived with broken branches and most foliage in the box.
“some branches were broken and most of the foliage appeared in the box”
Lost order was promptly resent and replacement quickly supplied; reviewer satisfied.
“My order was lost, but on reporting this, a repeat order was sent out immediately.”
Plants arrived safely, were healthy, and reviewer highly recommends.
“Plants were delivered safely and very well packaged.”
Most reviewers mention timely delivery and secure packaging; a minority report late or missing deliveries that required follow-up.
Price is rarely mentioned; one reviewer described pricing as reasonable alongside an easy shopping experience.
One reviewer described the website as easy to browse and the ordering process straightforward; few reviews discuss the online interface.
The large majority report healthy plants arriving well packaged and in good condition; isolated reports describe damaged items on delivery.
Several customers praised prompt, helpful responses and quick replacements; a small number reported poor or delayed communication.
Overall impressions trend positive with repeat five‑star comments and recommendations, though some customers had negative delivery or quality experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Wreath was impressive, smelt lovely and arrived well packed.
“left the house smelling lovely and xmassy.”
Delivery left parcel in pouring rain despite customer being home.
“Dreadful delivery - left next to front gate in pouring rain - we were in the whole time!”
Reviewer thanked seller and said the product was very good.
“Many thanks. Very good.”
Service was efficient and delivery arrived very quickly.
“Efficient and delivery very quick.”
Plants arrived out of their containers and in poor condition, needed repotting.
“The plants arrived completely out of their containers and in a poor state.”
Product matched description with good quality and price.
“as described very good quality + price”
Ordering was easy and delivery arrived on time and well packaged.
“Easy to order, delivery arrived on time and we'll packed.”
Lovely rose plants arrived on time and were well packaged.
“Lovely rose plants, arrived on time,well packaged thanks.”
Delivery failed but Direct Gardening efficiently sent a replacement order.
“Experienced problems with non delivery by the confirmed delivery company but Direct Gardening dealt efficiently with a replacement order.”
Damaged packaging killed most knofia plants; strawberries were okay.
“Only 2 knofia plants survived as the packaging was so damaged.”
Reviewer generally happy and says company resolves issues quickly.
“Always been happy with garden direct, if something does go wrong, they sort it out very quickly”
Quality plants arrived on time and were well packed.
“Came on time and well packed”
Telephone ordering failed due to an unhelpful agent, but mail order worked well.
“The lady who answered my call was to put it frankly useless.”
Parcel arrived in good condition but promised extra offer plants were not supplied.
“The parcel arrived in time and was in good condition.”
Products arrived in good condition.
“Products arrived in good condition.”
Bare root rose failed to grow despite planting and care.
“The bare root plant that I ordered never grew, despite it being planted in the ground, watered and fertilised, it remains resembling a stick😡”
Delivery service was poor and inadequate for live plants.
“Poor Delivery Service not up to standard for delivery of live plants”
Great service and item arrived on time.
“Great service item arrived on time”
Plants were good but delivery was not satisfactory.
“good plants,delivery not so good”
Dahlia tubers arrived undamaged, healthy and in good condition.
“Dahlia tubers arrived well packaged and undamaged.”
Plants were well packed and arrived in good condition.
“Very well packed. Large plants in good condition.”
Delivery was prompt and items were well packaged.
“Prompt delivery well packaged”
Plants arrived on time and well protected, but mixes were identical.
“Plants arrived on time and in great condition.”
Plants arrived safely, were healthy, and reviewer highly recommends.
“Plants were delivered safely and very well packaged.”
Communication was excellent and plants arrived in good condition.
“Communication was excellent, and the plants are in good condition.”
Plants were well packed and delivered on time.
“Nice plants, well packed and delivered on time - what more can one ask for?”
Excellent plants packaged well and delivered on time.
“Excellent plants and delivered on time.Packaged well.And plants are in perfect condition”
Reviewer gave five stars for first-class products and service, with one exception.
“With the exeption of one order, this one merits the usuul five stars for first class products and service.”
Reviewer pleased with the quality of the plants.
“Very good great plants thanks”
Plants arrived quickly and in good condition but lucky dip gave duplicates.
“Plants arrived very quickly & were in really good condition.”
Lost order was promptly resent and replacement quickly supplied; reviewer satisfied.
“My order was lost, but on reporting this, a repeat order was sent out immediately.”
Plants were excellent quality and carefully packaged.
“Excellent quality plants, carefully packaged.”
Delivery was on time and items appeared in good order.
“Delivered on time and seem in good order”
Plants arrived with broken branches and most foliage in the box.
“some branches were broken and most of the foliage appeared in the box”
Pick and mix offered great variety and good quality plants.
“I loved the pick and mix - great variety and quality - and some things I would never have bought - some I've killed before and some old favourites.”
Plants generally arrive in good condition.
“Plants generally arrive in good condition.”
Plants were delivered on time and arrived in perfect condition.
“My plants were delivered on time and in perfect condition. Thank you”
Item had not arrived a week after dispatch.
“Item has still not arrived a week after despatch.”
All plants arrived well packed and thriving.
“All turned up well packed and thriving”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Gardening Direct is a UK-based online retailer specialising in mail-order plants, bulbs, seeds and garden supplies. The business operates through a consumer-facing website offering seasonal bedding plants, perennials and bulk plant mixes, with home delivery options. Information on product pages commonly includes photos and descriptions to support online buying decisions. Consumers researching Gardening Direct typically look for details about delivery, packaging and plant condition when evaluating the company.