Reviews Analysed
21
We Collect & Analyse Reviews
Gardening Direct
Experiences & Reviews
Gardening Direct is a UK-based online retailer specialising in mail-order plants, bulbs, seeds and garden supplies. The business operates through a consumer-facing website offering seasonal bedding plants, perennials and bulk plant mixes, with home delivery options. Information on product pages commonly includes photos and descriptions to support online buying decisions. Consumers researching Gardening Direct typically look for details about delivery, packaging and plant condition when evaluating the company.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers mention timely delivery and secure packaging; a minority report late or missing deliveries that required follow-up.
Share
Strong
33%
💰
Value for money
Price is rarely mentioned; one reviewer described pricing as reasonable alongside an easy shopping experience.
Share
Mixed
2%
⚡
User experience
One reviewer described the website as easy to browse and the ordering process straightforward; few reviews discuss the online interface.
Share
Mixed
2%
🔧
Product quality
The large majority report healthy plants arriving well packaged and in good condition; isolated reports describe damaged items on delivery.
Share
Strong
41%
📞
Communication
Several customers praised prompt, helpful responses and quick replacements; a small number reported poor or delayed communication.
Share
Mixed
7%
⭐
Overall experience
Overall impressions trend positive with repeat five‑star comments and recommendations, though some customers had negative delivery or quality experiences.
Share
Mixed
15%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (August 2022 – September 2025).
In terms of pricing i felt it reasonable as well. Overall, I'm thrilled with my experience shopping at Gardening Direct - they made it easy for me to get everything needed under one place
"When I was looking to buy some plants for my garden, I came across Gardening Direct's website. It was easy to browse and find what I was looking for - they have a wide range of bedding and garden plants available, all with clear descriptions and pictures. The ordering process was simple too; all I had to do was choose the quantity of each plant that I wanted, add them to my cart and complete the payment details. The delivery took a few days but considering it has been shipped from UK to USA , it is understandable . When my plants arrived, they were well-packaged (with excess), which meant that they weren't damaged in transit"
Rogelio
Collected.reviews
Aug 24, 2022
Featured for: mentions price and website ease
Sorry
"Sorry, but I had waited quite a while to receive these plants after several emails from yourselves and once delivered I was ver..."
customer
Trustpilot
Sep 30, 2025
Featured for: reports delay and damaged plants
My order was lost
"My order was lost, but on reporting this, a repeat order was sent out immediately. When this arrived, one plant was damaged. This again I reported as..."
Beryl Champion
Trustpilot
Sep 30, 2025
Featured for: order lost then promptly replaced
Plants were delivered safely and very…
"Plants were delivered safely and very well packaged. Very healthy and a good selectio..."
MRSCHRISTINEALLEN
Trustpilot
Sep 30, 2025
Featured for: positive packaging, healthy plants, recommendation
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mrs Doreen Wright
trustpilot.com
Sep 30, 2025
Very well packed
Very well packed. Large...
M
Mr Pearce
trustpilot.com
Sep 30, 2025
Prompt delivery well packaged
...
D
Derek
trustpilot.com
Sep 30, 2025
Plants arrived on time and in great…
Plants arrived on time and in great condition. Very well packaged which gave the plants a lot if protection The only negati...
M
MRSCHRISTINEALLEN
trustpilot.com
Sep 30, 2025
Plants were delivered safely and very…
Plants were delivered safely and very well packaged. Very healthy and a good selectio...
M
Mrs C Clifton
trustpilot.com
Sep 30, 2025
Tip top order
I ordered plants on the 17th of September and they arrived a few days l...
D
Dr Howard
trustpilot.com
Sep 30, 2025
All ok!
Nice plants, well packed and delivere...
M
Moe
trustpilot.com
Sep 30, 2025
Pansy plants
Excellent plants and delivered on time.Packa...
C
Custome Peter
trustpilot.com
Sep 30, 2025
Five stars once more
With the exeption of one order, this one merits the u...
M
Mr d Harrison
trustpilot.com
Sep 30, 2025
Very good great plants thanks
...
C
Carol
trustpilot.com
Sep 30, 2025
Plants arrived very quickly & were in…
Plants arrived very quickly & were in really good condition. I was disappointed in that I had doubled up...
B
Beryl Champion
trustpilot.com
Sep 30, 2025
My order was lost
My order was lost, but on reporting this, a repeat order was sent out immediately. When this arrived, one plant was damaged. This again I reported as...
M
Marie
trustpilot.com
Sep 30, 2025
Excellent quality plants
Excellent quality plan...
B
Bonsall
trustpilot.com
Sep 30, 2025
Delivered on time and seem in good order
Delivered on time an...
c
customer
trustpilot.com
Sep 30, 2025
Sorry
Sorry, but I had waited quite a while to receive these plants after several emails from yourselves and once delivered I was ver...
F
Fran Forrest
trustpilot.com
Sep 30, 2025
pick and mix
I loved the pick and mix - great variety and quality - and some things I would...
c
customer
trustpilot.com
Sep 30, 2025
Plants generally arrive in good…
Plants generally arri...
C
Chris Freeman
trustpilot.com
Sep 30, 2025
I have nothing to say
I have nothing to say. H...
c
customer
trustpilot.com
Sep 30, 2025
Plants
My plants were delivered on time a...
B
Brian
trustpilot.com
Sep 30, 2025
Where is my order?
Item has still not arriv...
S
Stephen Bazlinton
trustpilot.com
Sep 30, 2025
All turned up well packed and thriving
All turned up well...
Conclusion
Reviews provided emphasise consistent plant quality and careful packaging on arrival. Delivery performance is often praised for speed and reliability, though a few customers reported delays or missing orders. Customer service and communication are generally reported as helpful when problems occur, including rapid replacements in some cases. Prospective buyers may wish to place a small initial order to confirm delivery options for their address and keep order and tracking details handy to speed any follow-up.