Reviews Analysed
21
We Collect & Analyse Reviews
Garden Trends
Experiences & Reviews
Garden Trends is a UK retailer of outdoor and garden furniture and accessories, operating online and via physical showrooms. It sells patio dining sets, seating, fire-pit tables and related outdoor items, and offers delivery, returns and customer support. Shoppers researching Garden Trends typically look for information on product quality, delivery performance and after‑sales service.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
30d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Many reviews praise helpful staff and fast problem resolution, but a significant portion report missed collections, delayed deliveries and unresolved service failures.
Share
Mixed
23%
💰
Value for money
Some customers report competitive pricing and discounts, while others describe purchases as poor value after delivery problems or product faults.
Share
Mixed
8%
⚡
User experience
A few reviewers note easy ordering or quick refunds, but more cite missing confirmations, inaccessible web functions or difficulty chasing problems.
Share
Weak
5%
🔧
Product quality
Many customers receive good-quality furniture; others report faults (chips, loose fittings, adhesive failures) or items not matching expectations.
Share
Mixed
17%
📞
Communication
Several reviews praise proactive staff contact and updates; others describe poor notification, conflicting delivery information and unanswered messages.
Share
Mixed
22%
⭐
Overall experience
Overall impressions are split: numerous five-star experiences with prompt service, contrasted by a number of strongly negative, delivery‑related experiences.
Share
Mixed
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Beyond terrible and left me a massive pallet
"Beyond terrible! Whole experience was terrible. So I paid for a table. Shouldn’t have sold as it took 2.5 weeks to come in. It should have said out of..."
Donut
Trustpilot
Sep 30, 2025
Featured for: Severe delivery and communication failure
These guys are shocking
"These guys are shocking. I spend £5,400 on my dream garden outdoor kitchen to Finnish off a 40k project. When it came it was wrong. I waited months an..."
Nick Ogle
Trustpilot
Sep 30, 2025
Featured for: Major product quality and repair fail
Cannot rate Garden Trends highly…
"Cannot rate Garden Trends highly enough, top customer service, and they absolutely GO THE EXTRA MILE! We purchased an outdoor setting with an expected..."
Mrs Kim Borrie-Hunter
Trustpilot
Sep 30, 2025
Featured for: Exceptional customer service example
Excellent product, price and service.
"We visited the showroom at The Moss End Village. A wide selection of products and very well informed staff. When we received our product there were a..."
Richard
Trustpilot
Sep 30, 2025
Featured for: Showroom visit and quick resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Nick Ogle
trustpilot.com
Sep 30, 2025
These guys are shocking
These guys are shocking. I spend £5,400 on my dream garden outdoor kitchen to Finnish off a 40k project. When it came it was wrong. I waited months an...
C
Chris Creed
trustpilot.com
Sep 30, 2025
fire pit table
Spoke to 2 a lovely chap named Tom regarding my order once it was initially held by the courier. He graciously contacted us to rebook this in and no...
R
Richard
trustpilot.com
Sep 30, 2025
Excellent product, price and service.
We visited the showroom at The Moss End Village. A wide selection of products and very well informed staff. When we received our product there were a...
D
Donut
trustpilot.com
Sep 30, 2025
Beyond terrible and left me a massive pallet
Beyond terrible! Whole experience was terrible. So I paid for a table. Shouldn’t have sold as it took 2.5 weeks to come in. It should have said out of...
M
Mrs Kim Borrie-Hunter
trustpilot.com
Sep 30, 2025
Cannot rate Garden Trends highly…
Cannot rate Garden Trends highly enough, top customer service, and they absolutely GO THE EXTRA MILE! We purchased an outdoor setting with an expected...
C
Customer
trustpilot.com
Sep 30, 2025
Sent faulty product back and never got…
Sent faulty product back and never got a refund . *update* Thanks...
N
Neil and Sue
trustpilot.com
Sep 30, 2025
Cushion Storage Box
Bought a cushion storage box which went together well. But disappointed that the self adhesive velcro strip around the top, which holds the liner in p...
M
Mr Colldcott
trustpilot.com
Sep 30, 2025
Delivery was three weeks late and not…
Delivery was three weeks late and not notified had to contact them to find out when...
C
CS
trustpilot.com
Sep 30, 2025
Poor service! Take money on IN STOCK items and then email to say delayed
Paid £1350 for a garden set 16th July - item was listed as IN STOCK and available for MID JULY delivery. Then told it was delayed until w/c 4th August...
A
Andrew Cockin
trustpilot.com
Sep 30, 2025
Excellent
Very helpful regarding arranging a quick delivery, truly outstanding servi...
S
Simon Bull
trustpilot.com
Sep 30, 2025
I originally ordered some garden…
I originally ordered some garden furniture which unfortunately went out of stock, but Tom in customer service was absolutely amazing in helping me cho...
C
Customer
trustpilot.com
Sep 30, 2025
Good communication
Good communication, delivery befor...
S
Scott
trustpilot.com
Sep 30, 2025
The place to go for all your garden furniture needs
Excellent company to deal with, great communicatio...
W
Website User
trustpilot.com
Sep 30, 2025
Portofino Folding Table and Chairs
Really pleased with the Portofino table and chairs, delivery was a little lo...
G
GB
trustpilot.com
Sep 30, 2025
Speedy delivery
...
k
kerry button
trustpilot.com
Sep 30, 2025
Superb quality
...
S
Stevie Fieldhouse
trustpilot.com
Sep 30, 2025
Good quality product, top customer service
Over the moon with our purchase. We love our garden set. Very good quality, easy to put up and looks fantastic. Really appreciate the delivery team a...
M
Mrs Hima Hoskote
trustpilot.com
Sep 30, 2025
Garden furniture
Bought a garden set from them recently. Very easy assembly. Got to us with some scratches, though. I w...
M
Mrs R O'Brien
trustpilot.com
Sep 30, 2025
Super service
Super service. Easy to order, I was kept updated on the prog...
B
Beijhan Keenan
trustpilot.com
Sep 30, 2025
Ordered an item that was in stock 5-8…
Ordered an item that was in stock 5-8 days delivery after a week i hadn't had a confirmation so i called up to find out what was going on was told it...
Conclusion
Reviews for Garden Trends are mixed: many customers report good product quality, helpful staff and prompt deliveries, while others describe late or incorrect deliveries, poor communication and occasional product faults. Positive cases often mention named staff who rebooked deliveries or sourced alternatives quickly, and small faults resolved without difficulty. Negative reports frequently concern delivery handling (items left on the kerb, pallets) and delayed or absent communication. If you are considering buying, request written delivery and stock confirmation, check return and refund terms, and keep records of communications to support any after‑sales queries.