Customers often praise fast delivery, careful packaging, and solid build quality. Many mention competitive pricing and clear order updates. A small number report unexpected delivery charges and one cancelled order after repeated follow-up. A few reviews note minor component or fitting issues on larger items.
Examples from available reviews (Dec 2021 – Feb 2026).
Awning was great value, arrived on time and worked well.
“it was amazing value compared to others on the market”
Sentry hut arrived quickly, was easy to assemble and pleased owners.
“We put it together easily and we are very pleased with it.”
After chasing the order, customer service eventually cancelled it two weeks later.
“Poor customer service and after chasing order they eventually cancelled two weeks later”
Shed is attractive and easy to install but some fittings were poor.
“However, the vents, as well as the door lock and handles, are of low quality.”
Many reviews point to quick dispatch and on-time delivery as regular strengths. Positive feedback often mentions responsive staff and helpful after-sales support. One review describes an order being cancelled and still not resolved after repeated chasing.
Numerous customers say prices are competitive and the products feel like good value. A minority mention added delivery charges or say one item felt overpriced for what they expected.
Buyers describe an easy ordering process and helpful options for choosing delivery dates. Some also mention straightforward assembly and installation, though these come up less often than delivery and quality.
Many comments mention sturdy construction, good finishes, and items arriving in excellent condition. A small number point to lower-quality fittings or minor defects on parts of larger products.
Several reviews highlight proactive order updates and helpful replies from staff. Communication problems are uncommon, but include at least one case where follow-up still ended in an order cancellation.
Most customers report a good overall experience, combining fast delivery, satisfactory quality, and fair pricing. A few negative accounts stand out against the largely positive feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Items arrived quickly and in perfect condition despite payment issues.
“delivered within a week and in perfect condition.”
Awning was great value, arrived on time and worked well.
“it was amazing value compared to others on the market”
Item arrived fast with clear communication and good service.
“Great item and great service, super fast delivery with perfect communication 👍”
Customer service was helpful, but the gate seemed overpriced and had extra charges.
“an extra £20 was added for delivery charges”
Rattan furniture arrived promptly and was very satisfactory.
“Very pleased with the rattan garden furniture.”
Found cheapest price and received the item on time without problems.
“they were selling for the cheapest price”
Products arrived well packed and in excellent condition, prompting repeat purchases.
“everything is in excellent condition and working well!”
Plant ladder arrived well packaged and appeared higher quality than expected.
“Delivered in a fortnight and well packaged.”
Product was delivered promptly with fantastic service.
“Fantastic service and product delivered promptly.”
Garden swing is sturdy, well made and looks great.
“Sturdy,well made and looks great.”
Sentry hut arrived quickly, was easy to assemble and pleased owners.
“We put it together easily and we are very pleased with it.”
Delivery was very good and fast.
“Very good and fast delivery.”
Fast dispatch; product exceeded expectations in look and quality.
“Great company fast dispatch.”
Product arrived well despite courier ETA issues; good quality and well priced.
“good product well priced”
Competitive prices, good selection and on-time delivery.
“Very competitive pricing”
Service was great and the product was lovely.
“Great service. Lovely profuct”
Mirror met expectations with good service and a good price.
“Great mirror, great service and price.”
Ordering, delivery and goods were described as first class.
“Absolutely first class ordering,delivery and goods”
Order updates were provided and the product is very good quality.
“I was kept up to date throughout the process of my order.”
Company delivered quickly and offered excellent products at good prices.
“Quick to deliver”
Item arrived early at the best price; service and delivery were good.
“it was a fantastic price (the cheapest seen anywhere”
Child's desk arrived promptly and was high quality when built.
“I was pleasantly surprised to the high quality for a children's desk.”
Delivery date choice was good and the order arrived safely and on time.
“choice of delivery date was really good.”
Item arrived on time and well packed; awaiting summer to use it.
“Arrived on time, well packed, waiting for the summer weather to use!”
First purchase matched description and arrived on time, customer very happy.
“delivered was as described exactly what I needed and arrived on time.”
Faulty unit replaced promptly after helpful communication with Garden Chic.
“Air conditioning unit was faulty, Garden chic were very easy to talk to”
Order delivered quickly and customer service helped with tracking and redelivery.
“Customer service “Danielie” was very supportive and helpful”
Outstanding service with very fast delivery; item will replace damaged one.
“Absolutely outstanding service. Ordered Saturday afternoon and was delivered Tuesday.”
Very happy with order, fitting and very good quality that looks great.
“Very very very happy with everything from order to fitting.”
Awning was good quality, easy to install and delivered promptly.
“Very good quality of awning & easy to install.”
After chasing the order, customer service eventually cancelled it two weeks later.
“Poor customer service and after chasing order they eventually cancelled two weeks later”
Sand pit was loved and customer service helped when addresses were mixed up.
“Super customer service as I mixed up billing/ delivery addresses!!”
Pleased with the bench and satisfied with the delivery.
“Pleased with bench and delivery good.”
Helpful customer service and very prompt delivery; furniture was well packaged.
“Good customer service when I telephoned all my questions answered.”
Repeat customer found delivery outstanding and awaits better weather to open.
“Delivery is outstanding.”
Product was good and sold at a decent price.
“Good product, decent price.”
Product had great quality and value, sizing was correct and ordering easy.
“Great quality and value.”
Good service and efficient delivery; customer pleased with the garden bench.
“Good service, efficient delivery, pleased with garden bench.”
Wide selection, great delivery, good communication and value for money.
“communication spot on”
I really like the shed, and it was delivered in about four days.
However, we did not receive the correct glazing because it was out of stock at the time of our order.
Installation of the 12 by 6 Apex Double Door Shed was straightforward, and the instructions were straightforward.
However, the vents, as well as the door lock and handles, are of low quality.
While we were installing it, one of the vents burst, and because the lock can only be opened from inside of the shed, we will most likely have to replace it with a new one.
The shed itself is beautiful - we painted it a light blue and white color scheme, and it looks just stunning in our garden.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Garden Chic is a UK online retailer focused on garden furniture and outdoor living products. The range includes seating, tables, storage, awnings, and outdoor accessories. Product pages list specifications, dimensions, and images to help customers choose. The site offers online ordering, delivery options, and customer support contact details. Many products also include on-site guides for assembly and care, plus returns information.