Reviews Analysed
21
We Collect & Analyse Reviews
Furntastic
Experiences & Reviews
Furntastic is a furniture and homewares retailer name consumers search for when evaluating online furniture purchases. When researching any retailer, check trading details, delivery and returns terms, warranty information and customer support channels before ordering to confirm fit for your needs.
Overview & Key Metrics
Positive Sentiment
81%
Latest Review
18d
Overall Rating
4.2
Our Analysis
🎯
Service quality
Most reviewers report prompt delivery and helpful delivery teams, though several cite delays, occasional rudeness and inconsistent handling.
Share
Strong
29%
💰
Value for money
A small number of reviewers highlight affordable pricing and good value compared with high-street alternatives.
Share
Mixed
3%
⚡
User experience
Few reviews mention the website or ordering; comments range from 'easy to navigate' to confusing order process and delivery estimates.
Share
Weak
4%
🔧
Product quality
Many reviewers describe items as well made, well packed and matching expectations on arrival, with few sustained product complaints.
Share
Strong
19%
📞
Communication
Communication is often praised for delivery updates and aftercare, but a noticeable minority report poor or inconsistent replies and confusion.
Share
Mixed
19%
⭐
Overall experience
Overall impressions are largely positive: most customers express satisfaction with products and resolution of issues, though delays affect some experiences.
Share
Strong
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (September 2022 – September 2025).
Poor customer service
"Poor customer service, very rude and lots of delays, s..."
Parker
Trustpilot
Sep 30, 2025
Featured for: clear negative service complaint
Heart attack over order but all was ok eventually x
"I ordered a large sideboard from there website all went good until a email from another company cfs said I needed to add delivery information I was wo..."
Sarah Newark
Trustpilot
Sep 30, 2025
Featured for: order confusion then resolved
Excellent courteous service
"Excellent courteous service. Delivered when they..."
Karen
Trustpilot
Sep 30, 2025
Featured for: positive delivery and product quality
A Wonderful Experience Shopping at Furntastic
"I recently purchased some furniture and home decor from Furntastic and had a wonderful experience. The website was easy to navigate, and I found exactly what I was looking for quickly. They have an amazing selection of designer brands at affordable prices, which allowed me to purchase high-quality pieces without breaking the bank. The delivery process was seamless, with excellent communication from the company throughout. My items arrived in perfect condition and were even more beautiful than they looked online. Overall, my experience with Furntastic has been fantastic, and I would highly recommend them to anyone looking for stylish furniture and trendy home decor that won't break the bank. Thank you for providing such a great product!"
Justine Johns
Collected.reviews
Sep 12, 2022
Featured for: mentions website, value and communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Mo
trustpilot.com
Sep 30, 2025
Great products and brilliant service
Very professional from beginn...
F
Fayaz
trustpilot.com
Sep 30, 2025
Just wanted to post that i am really…
Just wanted to post that i am really impressed with this company and the set of chairs i purchased. I was recommended Furnstatic through a friend and...
S
Stanley Williams
trustpilot.com
Sep 30, 2025
Ordered on Thursday delivered on Sunday…
Ordered on Thursday delivered on Sunday excellent service very helpfu...
D
David S
trustpilot.com
Sep 30, 2025
Florence coffee table
Coffee table arrived on time, we were contacted on the day and it was well packed. Quality of item was very good. Our only...
P
Parker
trustpilot.com
Sep 30, 2025
Poor customer service
Poor customer service, very rude and lots of delays, s...
S
Sarah Newark
trustpilot.com
Sep 30, 2025
Heart attack over order but all was ok eventually x
I ordered a large sideboard from there website all went good until a email from another company cfs said I needed to add delivery information I was wo...
T
Tony Gibbs
trustpilot.com
Sep 30, 2025
if you don't mind waiting ,i recommend…
if you don't mind waiting ,i recommend furntastic,great quality and value, customer service helpful and delivery 10/10 packaged very well and delivery...
P
Pamela Margulies
trustpilot.com
Sep 30, 2025
On the website it said 3-7 days for…
On the website it said 3-7 days for delivery on my item and it took them over 4we...
A
Abbie
trustpilot.com
Sep 30, 2025
Great delivery and the furniture looks…
Great delivery and the...
S
Sarah Thomas
trustpilot.com
Sep 30, 2025
Love the dining table we ordered
Love the dining table we ordered . Well packaged , customer service were brilliant at arranging suitable delivery date. Loads of positive comments fro...
M
Mrs Ahmed
trustpilot.com
Sep 30, 2025
Excellent service and great…
Excellent service and great communication from the team regarding delivery da...
J
June Murrell
trustpilot.com
Sep 30, 2025
Excellent service and delivery very…
Excellent service and...
M
Mr J Green
trustpilot.com
Sep 30, 2025
Initially not happy... Great Aftercare
Initially gave this company a 1* review, the bed arrived late, and the packing damaged, with the fasteners strewn across the street forcing the delive...
D
Dr Anannit Sumawong
trustpilot.com
Sep 30, 2025
Blackbird tv console
Great furniture, arrived e...
D
Doreen Hudson
trustpilot.com
Sep 30, 2025
Love my item it just what I expected…
Love my item it just w...
K
Karen
trustpilot.com
Sep 30, 2025
Excellent courteous service
Excellent courteous service. Delivered when they...
T
Trixy Leung
trustpilot.com
Sep 30, 2025
Furniture was good but delivery average
The furniture came and it’s nice and was delivered fine, but I was not aware that I had to pay e...
E
ELIZABETH MARGARET HENDERSON
trustpilot.com
Sep 30, 2025
great service
...
M
Mrs Jacqueline Ballard
trustpilot.com
Sep 30, 2025
Delighted with products and excellent…
Delighted with products...
N
Nick Robert Lloyd Foyston
trustpilot.com
Sep 30, 2025
So far I have been waiting 8 weeks for…
So far I have been waiting 8 weeks for a dining table and chairs. On the day the delivery was supposed to arrive in the uk it was delayed a week. I wa...
Conclusion
Review data indicates Furntastic frequently delivers well-packed, good-quality furniture and that many customers find delivery teams helpful. Several reviews praise value for money on specific items, especially when compared with higher-priced alternatives. However, there are recurring reports of delayed deliveries, occasional rude interactions and confusing order handling in a minority of cases. Before purchasing, confirm lead times, ask about unboxing or assembly fees, and keep written delivery and cancellation terms to hand.