Many reviewers praise quick delivery, secure packaging, and helpful staff. A noticeable share report long delays, weak communication, and items arriving damaged or with strong smells. Overall, reviews swing between very happy customers and serious service breakdowns.
Examples from available reviews (Apr 2020 – Mar 2026).
Fast delivery and helpful drivers; product very well made.
“Ordered on Thursday delivered on Sunday”
Reviewer experienced rude, delayed and poor customer service.
“Poor customer service, very rude and lots of delays”
Dining table delayed eight weeks and table forgotten at warehouse.
“So far I have been waiting 8 weeks for a dining table and chairs.”
Bed and mattress emitted strong odour; communication and resolution were poor.
“Toxic bed stinks! Customer Care service stinks!”
Many reviews mention polite, professional staff and fast, careful delivery. Others describe rude behaviour, repeated delays, and drawn-out returns or refunds. Positive service feedback shows up more often, but the negative cases recur and are serious.
Several reviewers say the products feel well made and good value for the price. A small number mention unexpected charges for delivery unpacking and call some items cheap. Value praise is common, while hidden-fee complaints come up less often but stand out.
Some customers describe an easy purchase process with clear updates, and they buy again. Others say staff were unhelpful, assembly instructions were missing, and online support was slow or unresponsive. The experience and aftercare differ widely from case to case.
Several reviews praise sturdy build, nice finishes, and careful packaging on arrival. A group of more serious complaints points to strong odours, damage on delivery, and items described as cheap. Most comments lean positive, but the reported defects are significant.
Many customers report clear delivery dates and proactive scheduling messages. Others describe confusing updates, items sold as in stock that were not, and no contact during long waits. When communication breaks down, it often goes along with long delivery or return problems.
Reviews split between very positive experiences and severe complaints about service, delivery, and product quality. Happy customers focus on on-time delivery and helpful staff. Unhappy customers point to long delays, poor fixes, and items arriving damaged or smelling strongly, leaving a polarised picture.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Professional service throughout; reviewer highly recommends the company.
“Very professional from beginning to end.”
Helpful, patient team assisted with matching chairs, leading to satisfaction.
“i am really impressed with this company”
Fast delivery and helpful drivers; product very well made.
“Ordered on Thursday delivered on Sunday”
Table arrived on time and well packed, but delivery staff lacked masks.
“Our only concern was that the delivery men were not wearing masks”
Reviewer experienced rude, delayed and poor customer service.
“Poor customer service, very rude and lots of delays”
Order caused six days' worry due to confusing communication, but goods arrived excellent.
“But the goods did arrive and were fantastic x”
Good quality and value, helpful service, but delivery may require waiting.
“i am over the moon with the quality let alone the price”
Item promised 3–7 days took over four weeks with poor communication.
“On the website it said 3-7 days for delivery on my item and it took them over 4weeks”
Smooth delivery and furniture looks great.
“Great delivery and the furniture looks great!”
Dining table well packaged, high quality, and delivered carefully.
“Loads of positive comments from friends about quality of the table.”
Excellent communication and service about delivery, leading to repeat purchase.
“Excellent service and great communication from the team regarding delivery date/time.”
Reviewer very pleased with service and delivery.
“Excellent service and delivery very pleased.”
Initial delivery problems resolved by excellent aftercare and goodwill refund.
“I do feel a 5* review is required for their aftercare!”
Furniture arrived early and reviewer is very pleased.
“Great furniture, arrived early so I am very pleased.”
Item met and exceeded expectations.
“Love my item it just what I expected and more”
Courteous service and punctual delivery; reviewer would use again.
“Delivered when they said they would.”
Furniture good, but unexpected extra charge for unpacking caused dissatisfaction.
“I was not aware that I had to pay extra for someone to take it out of the box”
Reviewer reports great service from the company.
“great service”
Reviewer delighted with products and excellent service.
“Delighted with products and excellent service.”
Dining table delayed eight weeks and table forgotten at warehouse.
“So far I have been waiting 8 weeks for a dining table and chairs.”
Bed and mattress emitted strong odour; communication and resolution were poor.
“Toxic bed stinks! Customer Care service stinks!”
Desk arrived without instructions and staff provided no assistance.
“No help from any of your staff.”
Faulty delivery and poor returns process caused weeks' delay for refund.
“Terrible service. Product delivered was faulty.”
Reviewer states the furniture is cheap and rubbish.
“There furniture is cheap rubbish don't bother”
Reviewer says the furniture is cheap and rubbish.
“You're furniture is cheap rubbish”
Company sold items out of stock and gave poor communication about delays.
“They will sell you items they know they don't have in stock”
Long waits and no online response for bed base; one helpful store staff member.
“Worst customer service, been waiting for a bed base .”
Delivery arranged without communication and bed dumped outdoors inappropriately.
“dumped a bed in the open air”
I recently purchased some furniture and home decor from Furntastic and had a wonderful experience. The website was easy to navigate, and I found exactly what I was looking for quickly. They have an amazing selection of designer brands at affordable prices, which allowed me to purchase high-quality pieces without breaking the bank.
The delivery process was seamless, with excellent communication from the company throughout. My items arrived in perfect condition and were even more beautiful than they looked online.
Overall, my experience with Furntastic has been fantastic, and I would highly recommend them to anyone looking for stylish furniture and trendy home decor that won't break the bank. Thank you for providing such a great product!
Damaged delivery and poor customer service, requested partial refund.
“wardrobe was also delivered damaged.”
Delivery confusion and prolonged refund process caused significant distress.
“Bad experience and poor service all the way through.”
Reviewer highly recommends Fantastic Furniture for quality items and service.
“The items are always good quality and the service is second to none.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Furntastic sells home furniture and related accessories. Its online catalogue includes items like beds, dining tables, chairs, and desks. Customers order online, with Furntastic arranging delivery and returns. Support channels handle scheduling, delivery, and aftercare questions.