Reviews often praise sturdy panels and supportive help during ordering. Many customers also describe delivery issues and panels arriving damaged or not fitting well. Several reviewers question whether the price matches the value. Feedback runs from strong recommendations to total dissatisfaction.
Examples from available reviews (Apr 2012 – Feb 2026).
Delivery commitments were repeatedly withdrawn and service was very poor.
“Customer service is the worst I have ever experienced”
Product was sturdy, of very good quality and delivered as promised.
“Very good quality, sturdy and delivered as promised.”
Delivery was good but many panels were damaged and poorly fitting.
“Some had nails sticking out”
Company took time to advise and help the reviewer choose correctly.
“This company took the time to ask questions and help me understand what I needed to do.”
Service comes up most often. Many reviews describe quick, smooth deliveries and staff who help with orders. Others repeatedly mention missed or cancelled delivery promises and slow or unhelpful follow-up.
Views on value differ. Some buyers say prices feel fair and the panels are worth the cost. Others argue the price is high while the quality compares to cheaper options.
Many customers say ordering and installation are simple. Questions about where deliveries get left, or whether drivers carry items into the garden, come up repeatedly. Difficult assembly appears in some reviews but is less common.
Many customers call the panels and gates solid and well made. Another set of reviews points to damaged panels, misaligned fittings, and defects such as protruding nails or cracks. These issues show up often enough to shape expectations.
Several reviewers highlight patient, clear sales guidance and good delivery updates. A smaller but noticeable group describes ignored complaints, calls being ended, and disputes over billing or freight. When it happens, shipping costs and complaint replies trigger particular frustration.
Sentiment splits between high praise and strong criticism. Positive reviews focus on easy ordering and sturdy products. Negative ones point to failed deliveries, damaged items, and poor complaint handling that lead to low ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Panels were poor quality and guarantee was not honoured.
“The panels are flimsy sub-standard expensive rubbish.”
Delivery commitments were repeatedly withdrawn and service was very poor.
“Customer service is the worst I have ever experienced”
High cost but product quality matched cheaper alternatives.
“Considering the high cost of the fence panels, the quality was at best similar to cheaper fence panels.”
Goods were delivered as requested and quality was good.
“Goods delivered as requested. Quality good”
Delivery was speedy and the service was efficient.
“Speedy and efficient delivery.”
Delivery missed, company unreachable and no apology, causing major delays.
“Totally useless.”
Product was sturdy, of very good quality and delivered as promised.
“Very good quality, sturdy and delivered as promised.”
Arrived on time; good product and reasonably priced despite minor damage.
“Good Product at a fair price”
Delivery was good but many panels were damaged and poorly fitting.
“Some had nails sticking out”
Ordering, delivery and product met expectations; would recommend.
“We were very pleased with the ordering, delivery and the actual fence panels when they arrived.”
Fencing was fantastic quality and service/delivery were excellent.
“Fantastic quality, beautiful fencing (double slatted)”
Panels were good but delivery staff did not carry them to the back garden.
“the delivery person said he was unable to take the panels to my back garden and offloaded them on the front.”
Product delivered quickly and safely without any hassle.
“Excellent produce, delivered quickly and safely without any hassle.”
A cracked panel was reported but the company did not reply.
“didn’t even receive any reply”
Panels matched existing ones and restored a uniform appearance.
“Exactly what I needed to replace some old panels so all my panels look the same now thank you”
High-quality product arrived on time and looked very good.
“Quality product that arrived on time and in excellent condition”
Fast delivery, good communication, and pleased with the trellis.
“Fast delivery and very pleased with our trellis. Good communication as well.”
Fence panels were nice and considered worth the money.
“Nice fence panels worth the money .”
Product arrived on time and in good order.
“product arrived on time and in good order”
Fences were good quality and delivered to the correct garden spot.
“Good quality fences, delivered as planned and carried to correct spot in garden, which was a great help.”
Having purchased fence posts sometimes back from these companies, I had confidence that I would have a similar shopping experience like I had previously. However this did not happen. For the ordering process to delivery, everything was a miss. The customer care support team was not helpful in any way. They couldn't answer my questions regarding the gate that I wanted. Additionally, they were too slow and ordering alone took me a day. When I thought the challenges were over, the delivery was delayed. This got me worried and I had to keep contacting them until the garden gate arrived. I’m happy it fitted well.
Company helped with a small order when others would not.
“This company was the only online company willing to help us out with a small order amount.”
Company provided helpful assistance with the purchase.
“Thanks so much for helping me out with what I needed.”
Company took time to advise and help the reviewer choose correctly.
“This company took the time to ask questions and help me understand what I needed to do.”
Order arrived within a few days and prices were good.
“Ordered online and had the product a few days later. Good prices too.”
Staff were helpful and recommended products to buy.
“Very helpful in showing me what to buy.”
Company explained product differences and helped decide what to order.
“We really liked dealing with the company. They took time to help us what to order.”
Ordering and delivery were easy and installation was simple.
“Very easy to order, delivery has been flawless, and installation is simple.”
They supplied the exact post caps quickly and they matched perfectly.
“These caps matched perfect.”
Gate was sturdy, better quality and easy to install.
“The gate is so much better, it weighs more plus it is made in the USA.”
Customer service guided the reviewer patiently through the order.
“YourFenceStore guided me through it.”
Staff measured and advised, slats arrived quickly and worked well.
“The slats came 4 days later.”
Customer service representative laughed and hung up during complaint.
“she hung up!”
Initial lack of freight communication caused billing confusion resolved later.
“BUYER BEWARE! WEBSITE SAYS FRIEGHT IS INLCUDED!”
Promised shipping costs differed and staff blamed the customer.
“they wanted to charge more than $70 more for shipping!”
Gate kits were difficult to assemble and parts did not fit properly.
“Product is NOT easy to assemble. Corner pieces with cutout DO NOT FIT PROPERLY.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fencestore is a UK retailer focused on fencing products and accessories. Its website lists fence panels, gates, trellis, post caps, slats, and related hardware, with specifications and photos. Customers can order online or contact the company by phone or email for product guidance. Product pages include installation and sizing details, and delivery is available across the UK.