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We Collect & Analyse Reviews

Fencestore
Experiences & Reviews

Fencestore is a UK-based retailer specialising in garden fencing and related timber products, including panels, gates, posts and trellis. The company primarily sells through an online store and arranges delivery to customers across the UK. Consumers searching reviews will typically look for information on product condition, delivery reliability and after-sales support.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 76%
Latest Review 18d
Overall Rating
3.7

Our Analysis

🎯

Service quality

Many reviewers praise punctual delivery and efficient drops, but several report missed or delayed deliveries and unhelpful customer support.

Share
25%
Strong
💰

Value for money

Some customers say products are worth the price, while others feel panels are overpriced given their perceived quality.

Share
7%
Mixed
⚡

User experience

Ordering experiences vary: some find the process straightforward, while others describe slow or complicated ordering and broken delivery promises.

Share
9%
Weak
🔧

Product quality

Most reports describe sturdy, well-finished panels delivered in good condition; a minority report defects such as cracks, bowed panels or protruding nails.

Share
25%
Strong
📞

Communication

Communication is inconsistent: a few users note helpful updates and prompt replies, but several report no responses and difficulty contacting support.

Share
6%
Weak
⭐

Overall experience

Overall impressions split: many customers report successful deliveries and satisfactory products, but a number report service breakdowns and product faults.

Share
28%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

S
Steve.E
trustpilot.com Sep 30, 2025

This business (and Shedstore) do not…

This business (and Shedstore) do not abide by the 10 year guarantee on their panels, they will pass you off to Forestgarden who will t...

R
Robert Hazell
trustpilot.com Sep 30, 2025

Customer service is the worst I have…

Customer service is the worst I have ever experienced, having made a delivery commitment it has been withdrawn on 2 occasions, promise...

k
ken
trustpilot.com Sep 30, 2025

High price but only average quality.

Considering the high cost of the fence panels, the quality was at best similar to cheaper fence panels....

C
Chris
trustpilot.com Sep 30, 2025

Goods delivered as requested

Goods delivered as re...

M
Mrs E Phipps
trustpilot.com Sep 30, 2025

An excellent service

An excellent service. Spee...

G
GuyGrimshaw
trustpilot.com Sep 30, 2025

Totally useless

Totally useless. We ordered some fence panels and posts, being sure to call before we placed the order to check that everything would definitely be av...

J
Jules Preston
trustpilot.com Sep 30, 2025

Very good quality

Very good quality, sturdy and delivered...

M
Mrs H Russell
trustpilot.com Sep 30, 2025

Good Product at a fair price

Good Product at a fair price - arrived when they said it would need...

B
BCarlanne
trustpilot.com Sep 30, 2025

Whilst I give them kudos for delivery…

Whilst I give them kudos for delivery in lockdown, the fence panels sadly, definitely not. Some had nails sticking out, I had to get sawn off in case...

J
J RICHARDSON
trustpilot.com Sep 30, 2025

Good service and product

We were very pleased with the ordering, delivery and the actual fe...

J
Jayne Williams
trustpilot.com Sep 30, 2025

Fantastic quality

Fantastic quality, beautiful fencing (double slatted)...

G
Gina Bastiani
trustpilot.com Sep 30, 2025

Have help available for delivery

Good quality panels and timely delivery. The only reason the rating isn’t higher is that the delivery person said he was unable to take the panels to...

J
Janet Drake
trustpilot.com Sep 30, 2025

Excellent produce

Excellent produce, delivered quic...

T
Travis O'Connor
trustpilot.com Sep 30, 2025

Sent us damage panel and llack of customer service

One of the fence panels had a crack in the board and we sent pictures in an email to alert them of this with pictures and didn’t even re...

K
Kieron O connor
trustpilot.com Sep 30, 2025

Exactly what I needed to replace some…

Exactly what I needed to replace some old pane...

R
Rodger John Pearc e
trustpilot.com Sep 30, 2025

Quality product

Quality product that arrived on time and in excellent condition , looks really good and brought f...

C
Charlotte James
trustpilot.com Sep 30, 2025

Excellent Service

Fast delivery and very pleased with ou...

C
COLETTE THURGOLAND
trustpilot.com Sep 30, 2025

Nice fence panels worth the money .

Nice fence panels...

I
Ian Holmes
trustpilot.com Sep 30, 2025

product arrived on time and in good…

product arrived on t...

M
Mr Bruce Graham
trustpilot.com Sep 30, 2025

Good quality fences

Good quality fences, delivered as planned and carrie...

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Conclusion

Reviews indicate many customers receive the expected panels on time and rate the product quality positively. However, there are recurring reports of delayed or missed deliveries, damaged or defective panels on arrival, and inconsistent responses from customer support. If you are considering Fencestore, check delivery windows, return and warranty procedures, and inspect items on delivery (photograph any damage). Those steps will help manage risk and support any claims if problems arise.