Reviews indicate many customers receive the expected panels on time and rate the product quality positively. However, there are recurring reports of delayed or missed deliveries, damaged or defective panels on arrival, and inconsistent responses from customer support. If you are considering Fencestore, check delivery windows, return and warranty procedures, and inspect items on delivery (photograph any damage). Those steps will help manage risk and support any claims if problems arise.
Examples from available reviews (Apr 2012 – Feb 2026).
Delivery missed, company unreachable and no apology, causing major delays.
“Totally useless.”
Panels were poor quality and guarantee was not honoured.
“The panels are flimsy sub-standard expensive rubbish.”
Fencing was fantastic quality and service/delivery were excellent.
“Fantastic quality, beautiful fencing (double slatted)”
Delivery was good but many panels were damaged and poorly fitting.
“Some had nails sticking out”
Many reviewers praise punctual delivery and efficient drops, but several report missed or delayed deliveries and unhelpful customer support.
Some customers say products are worth the price, while others feel panels are overpriced given their perceived quality.
Ordering experiences vary: some find the process straightforward, while others describe slow or complicated ordering and broken delivery promises.
Most reports describe sturdy, well-finished panels delivered in good condition; a minority report defects such as cracks, bowed panels or protruding nails.
Communication is inconsistent: a few users note helpful updates and prompt replies, but several report no responses and difficulty contacting support.
Overall impressions split: many customers report successful deliveries and satisfactory products, but a number report service breakdowns and product faults.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Panels were poor quality and guarantee was not honoured.
“The panels are flimsy sub-standard expensive rubbish.”
Delivery commitments were repeatedly withdrawn and service was very poor.
“Customer service is the worst I have ever experienced”
High cost but product quality matched cheaper alternatives.
“Considering the high cost of the fence panels, the quality was at best similar to cheaper fence panels.”
Goods were delivered as requested and quality was good.
“Goods delivered as requested. Quality good”
Delivery was speedy and the service was efficient.
“Speedy and efficient delivery.”
Delivery missed, company unreachable and no apology, causing major delays.
“Totally useless.”
Product was sturdy, of very good quality and delivered as promised.
“Very good quality, sturdy and delivered as promised.”
Arrived on time; good product and reasonably priced despite minor damage.
“Good Product at a fair price”
Delivery was good but many panels were damaged and poorly fitting.
“Some had nails sticking out”
Ordering, delivery and product met expectations; would recommend.
“We were very pleased with the ordering, delivery and the actual fence panels when they arrived.”
Fencing was fantastic quality and service/delivery were excellent.
“Fantastic quality, beautiful fencing (double slatted)”
Panels were good but delivery staff did not carry them to the back garden.
“the delivery person said he was unable to take the panels to my back garden and offloaded them on the front.”
Product delivered quickly and safely without any hassle.
“Excellent produce, delivered quickly and safely without any hassle.”
A cracked panel was reported but the company did not reply.
“didn’t even receive any reply”
Panels matched existing ones and restored a uniform appearance.
“Exactly what I needed to replace some old panels so all my panels look the same now thank you”
High-quality product arrived on time and looked very good.
“Quality product that arrived on time and in excellent condition”
Fast delivery, good communication, and pleased with the trellis.
“Fast delivery and very pleased with our trellis. Good communication as well.”
Fence panels were nice and considered worth the money.
“Nice fence panels worth the money .”
Product arrived on time and in good order.
“product arrived on time and in good order”
Fences were good quality and delivered to the correct garden spot.
“Good quality fences, delivered as planned and carried to correct spot in garden, which was a great help.”
Having purchased fence posts sometimes back from these companies, I had confidence that I would have a similar shopping experience like I had previously. However this did not happen. For the ordering process to delivery, everything was a miss. The customer care support team was not helpful in any way. They couldn't answer my questions regarding the gate that I wanted. Additionally, they were too slow and ordering alone took me a day. When I thought the challenges were over, the delivery was delayed. This got me worried and I had to keep contacting them until the garden gate arrived. I’m happy it fitted well.
Company helped with a small order when others would not.
“This company was the only online company willing to help us out with a small order amount.”
Company provided helpful assistance with the purchase.
“Thanks so much for helping me out with what I needed.”
Company took time to advise and help the reviewer choose correctly.
“This company took the time to ask questions and help me understand what I needed to do.”
Order arrived within a few days and prices were good.
“Ordered online and had the product a few days later. Good prices too.”
Staff were helpful and recommended products to buy.
“Very helpful in showing me what to buy.”
Company explained product differences and helped decide what to order.
“We really liked dealing with the company. They took time to help us what to order.”
Ordering and delivery were easy and installation was simple.
“Very easy to order, delivery has been flawless, and installation is simple.”
They supplied the exact post caps quickly and they matched perfectly.
“These caps matched perfect.”
Gate was sturdy, better quality and easy to install.
“The gate is so much better, it weighs more plus it is made in the USA.”
Customer service guided the reviewer patiently through the order.
“YourFenceStore guided me through it.”
Staff measured and advised, slats arrived quickly and worked well.
“The slats came 4 days later.”
Customer service representative laughed and hung up during complaint.
“she hung up!”
Initial lack of freight communication caused billing confusion resolved later.
“BUYER BEWARE! WEBSITE SAYS FRIEGHT IS INLCUDED!”
Promised shipping costs differed and staff blamed the customer.
“they wanted to charge more than $70 more for shipping!”
Gate kits were difficult to assemble and parts did not fit properly.
“Product is NOT easy to assemble. Corner pieces with cutout DO NOT FIT PROPERLY.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Fencestore is a UK-based retailer specialising in garden fencing and related timber products, including panels, gates, posts and trellis. The company primarily sells through an online store and arranges delivery to customers across the UK. Consumers searching reviews will typically look for information on product condition, delivery reliability and after-sales support.