Reviews Analysed
21
We Collect & Analyse Reviews
Direct Stoves
Experiences & Reviews
Direct Stoves is a UK-based retailer specialising in stoves, fireplaces and related heating products, operating online and via physical showrooms. Consumers researching Direct Stoves typically look for information on product range, delivery and installation services, warranties and after-sales support.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Delivery and installation are often fast and professional, but a number of reviews describe failed deliveries, kerb-only drops and scheduling problems.
Share
Mixed
23%
💰
Value for money
Several reviewers cite competitive prices and finance options; others report lost discounts, extra charges or financial loss from missing items.
Share
Mixed
10%
⚡
User experience
Ordering and installation are frequently straightforward, yet multiple customers mention missing confirmations, long lead times or wrong items being sent.
Share
Mixed
15%
🔧
Product quality
Most buyers describe stoves and fires as effective and well made; only a few reports note damaged or incorrect items on arrival.
Share
Strong
12%
📞
Communication
Many reviews praise helpful staff and good tracking updates, but a notable share report delayed, unclear or misleading communication about stock and delivery.
Share
Mixed
17%
⭐
Overall experience
A majority describe a positive end-to-end experience, while a minority report significant issues with fulfilment, delivery and post-sale handling.
Share
Mixed
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
I genuinely regret ordering from Direct…
"I genuinely regret ordering from Direct Stoves. I spent nearly £3,000 based on what I now know were blatantly misleading claims on their website. The..."
Jack
Trustpilot
Sep 30, 2025
Featured for: Damaged item and misleading stock claim
Delivery service was shocking
"Delivery service was shocking , leaving it by a gate no where ne..."
Luke Wynne
Trustpilot
Sep 30, 2025
Featured for: Kerb-side delivery left incorrectly
Really efficient helpful service great…
"Really efficient helpful service great stoves. Quick delivery great communication and best prices in the UK. My stove and part..."
Greasegod
Trustpilot
Sep 30, 2025
Featured for: Positive: quick delivery and communication
Really impressed
"We recently purchased a multifuel stove and really happy with it. Unfortunately when we received our order a part was missing however after contacting..."
Conner Cain
Trustpilot
Sep 30, 2025
Featured for: Missing part replaced quickly; order issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Greasegod
trustpilot.com
Sep 30, 2025
Really efficient helpful service great…
Really efficient helpful service great stoves. Quick delivery great communication and best prices in the UK. My stove and part...
C
Connie Hamilton
trustpilot.com
Sep 30, 2025
Overall experience A*
Excellent stove. Excellent price. Delivery and aftercare was first class. Thank you Victoria for your support. I...
C
Conner Cain
trustpilot.com
Sep 30, 2025
Really impressed
We recently purchased a multifuel stove and really happy with it. Unfortunately when we received our order a part was missing however after contacting...
H
HarryK
trustpilot.com
Sep 30, 2025
Great product, great service
Great product, delivered by a really nice guy, and g...
B
BlockleyBoy
trustpilot.com
Sep 30, 2025
DG stove…
Stove was delivered on agreed day and customer services made sure the chosen day wor...
J
Jonathan Donovan
trustpilot.com
Sep 30, 2025
Fabulous product and a great experience…
Fabulous product and a great experien...
B
BEN OSORIO
trustpilot.com
Sep 30, 2025
Stove delivery nightmare
The sales person from direct stoves was very good, Jude. After that the communication between me, dispatches , and the delivery co, was a nightma...
L
Luke Wynne
trustpilot.com
Sep 30, 2025
Delivery service was shocking
Delivery service was shocking , leaving it by a gate no where ne...
A
Andrew
trustpilot.com
Sep 30, 2025
Fantastic Fireplace
Great product with a professional service,...
J
JB
trustpilot.com
Sep 30, 2025
Terrible customer service...
Made a batch order but after months never received a big part of the order... was kept hanging on saying "it will be the end of next month" and when t...
R
Richard Smith
trustpilot.com
Sep 30, 2025
Great Products Great Staff
The product is amazing and the staff were really helpful. Only point missing was the lead time on the product I or...
A
Austen Wells
trustpilot.com
Sep 30, 2025
helpful during the quote and sale…
helpful during the quote and sale process.... but when they arrived to install, they had ordered the wrong fire. Despite the fire arriving a few days...
J
Jessy
trustpilot.com
Sep 30, 2025
All good no problems
Great communication and...
K
Keith Brown
trustpilot.com
Sep 30, 2025
Installation and fire were great…
Installation and fire were great quality, all staff and installers were professiona...
D
Diego
trustpilot.com
Sep 30, 2025
AVOID IF POSSIBLE!
AVOID IF POSSIBLE!! I sincerely believe the business model of this company is to promise a fast delivery (supposedly two days) so that you fall on the...
J
Jack
trustpilot.com
Sep 30, 2025
I genuinely regret ordering from Direct…
I genuinely regret ordering from Direct Stoves. I spent nearly £3,000 based on what I now know were blatantly misleading claims on their website. The...
A
Anthony I'Anson
trustpilot.com
Sep 30, 2025
A good experience
Helpful staff that are most helpful and make the p...
J
Jacqueline Cook
trustpilot.com
Sep 30, 2025
I am very happy with my purchase from…
I am very happy with my purchase from Direct Stoves. They delivered promptly and the delivery company they...
T
Tom
trustpilot.com
Sep 30, 2025
Great service
Great service. Good commu...
S
Satisfied Customer
trustpilot.com
Sep 30, 2025
A fast and straightforward completion…
A fast and straightforward completion of my order from the day we bought the stove online to delivery 48 hour...
Conclusion
Reviews show a split pattern: many customers praise product quality, prompt delivery and helpful staff, while a smaller but clear group report stock, delivery and communication failures. Before buying, confirm stock and ask for a written delivery agreement (doorstep versus kerb) and an order confirmation email. If installation is needed, request a written quote that specifies potential extra labour or parts charges. These steps reflect common issues in the reviews and can reduce the risk of delays or unexpected costs.