Reviews Analysed
21
We Collect & Analyse Reviews
Direct Doors
Experiences & Reviews
Direct Doors is a UK-based retailer specialising in doors and door-related hardware sold via its website and trade channels. It supplies a range of internal and external door styles, associated frames and fittings, and offers delivery options for both consumers and trade customers. Consumers typically search for Direct Doors reviews to check product durability, delivery performance and return handling before purchase.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
4.0
Our Analysis
🎯
Service quality
Reviews show mixed service: many cite helpful, knowledgeable staff and quick problem resolution, while several describe refund and returns difficulties.
Share
Mixed
17%
💰
Value for money
Most comments describe reasonable pricing and good value, though a few customers dispute high kit charges and unclear price breakdowns.
Share
Strong
7%
⚡
User experience
Most reviewers report an easy ordering process and fast, safe deliveries; a smaller set report problems with returns or split deliveries.
Share
Strong
22%
🔧
Product quality
Many customers and fitters praise door build and finish; however several reports describe damaged or poor-quality items and refused refunds.
Share
Strong
17%
📞
Communication
Some reviewers praise clear delivery updates and responsive staff; others report delayed responses, separate parcel tracking problems and poor refund communication.
Share
Weak
12%
⭐
Overall experience
Overall impressions are positive for product quality and service responsiveness, but a notable minority report delivery, refund or quality failures.
Share
Strong
24%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Damaged order
"I received my order of Thru Pairmaker - Black Primed in a large undamaged cardboard tube. I viewed the product from the end of the tube and presumed b..."
Mr. Blanchin
Trustpilot
Sep 30, 2025
Featured for: Damaged item, refund dispute example
Extortionate Price for Door Kit
"In January I ordered and paid for a set of 3 sliding made to measure doors and door kit. At the time I was just given one figure to pay with no breakd..."
Ms Pat Kennedy
Trustpilot
Sep 30, 2025
Featured for: Price dispute and refund reduction
Wide range of good quality doors, recommended
"I spent ages looking for a door with glass panels at the top and there were slightly cheaper options, but the one at Direct Doors looked so much bette..."
Shazzy Jean
Trustpilot
Sep 30, 2025
Featured for: Positive quality and repurchase intent
Thrilled with our new doors …
"Excellent service and help with any issues. Cody was especially helpful in resolving a matter. Kept informed by company and..."
Marguerite Rudolf
Trustpilot
Sep 30, 2025
Featured for: Clear communication, helpful staff, value
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Ali44
trustpilot.com
Sep 30, 2025
Carpenter was very impressed with the…
Carpenter was very impressed with the door, which is a solid core, so happy with that. the delivery of the door itself was pain-free. Unfortunately, t...
M
Mr. Blanchin
trustpilot.com
Sep 30, 2025
Damaged order
I received my order of Thru Pairmaker - Black Primed in a large undamaged cardboard tube. I viewed the product from the end of the tube and presumed b...
L
Lion Road
trustpilot.com
Sep 30, 2025
Amazing!! 🌟
Utterly incredible! Super speedy delivery & amazing quality! We are in love with our new b...
M
Marguerite Rudolf
trustpilot.com
Sep 30, 2025
Thrilled with our new doors …
Excellent service and help with any issues. Cody was especially helpful in resolving a matter. Kept informed by company and...
M
Mark Beattie
trustpilot.com
Sep 30, 2025
Great value and a speedy service
Great value and a speedy ser...
S
Sue Edwards
trustpilot.com
Sep 30, 2025
Their returns policy is particularly…
Their returns policy is particularly bad. Having erroneously ordered the wrong door as we were informed over the phone that we couldn't see what "opti...
M
Mrs Susan Wells
trustpilot.com
Sep 30, 2025
Good service and overall buying…
Good service and overall buy...
S
S Maguire
trustpilot.com
Sep 30, 2025
First class company
Absolutely brilliant, doors are great quality, look fab and the staff are so he...
R
Rich
trustpilot.com
Sep 30, 2025
Excellent customer service …
Wrong part sent from the manufacturer but the customer service was excellent and sorted the...
M
Ms Pat Kennedy
trustpilot.com
Sep 30, 2025
Extortionate Price for Door Kit
In January I ordered and paid for a set of 3 sliding made to measure doors and door kit. At the time I was just given one figure to pay with no breakd...
P
Petra D.
trustpilot.com
Sep 30, 2025
Excellent customer service!
I contacted customer service to ask if it was possible to get a sample of the oak veneer from the Carini doors to colour match with a choice of engine...
P
PS Bucks
trustpilot.com
Sep 30, 2025
Good price and quick delivery
Good price and quick delivery. Very happy with quality of...
C
Consumer
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order Fast...
S
Scott
trustpilot.com
Sep 30, 2025
Awful doors very very poor quality (I…
Awful doors very very poor quality (I am a joiner so I know what im talking about) took several photos of the door with multiple cracks and damage and...
K
Karl Pople
trustpilot.com
Sep 30, 2025
Oak stable door & frame kit
Order was delivered quickly and was correct, great...
S
Shazzy Jean
trustpilot.com
Sep 30, 2025
Wide range of good quality doors, recommended
I spent ages looking for a door with glass panels at the top and there were slightly cheaper options, but the one at Direct Doors looked so much bette...
H
Humphris Robert
trustpilot.com
Sep 30, 2025
Great quality products exactly as…
Great quality products exactly as described...
E
Ellie
trustpilot.com
Sep 30, 2025
Excellent Company
Easy to order online and d...
R
Rob Spence
trustpilot.com
Sep 30, 2025
DirectDoors Review
DirectDoors were easy to deal with via their website. All the doors I ordered...
n
nikit kothari
trustpilot.com
Sep 30, 2025
Third grade quality doors with pics…
Third grade quality doors with pics attached. See and never order from this website They have a 48HR return policy. This policy has been put in place...
Conclusion
Reviewers most often praise Direct Doors for product quality, fast deliveries and helpful customer service staff. Multiple reviewers report easy ordering and that fitters were impressed with door build and finish. However, there are recurring complaints about returns handling, separate parcel deliveries and occasional damaged or missing items. If you are considering Direct Doors, check the company’s returns policy, ask about how and when components are shipped, and inspect deliveries on arrival before accepting or fitting.