Feedback falls into two clear camps: smooth online orders with fast delivery, and frequent operational problems. Many reviewers praise door quality, clear product pages, and helpful staff. Others report damaged or incorrect deliveries, inflexible returns, and refunds that were not resolved. Overall, straightforward purchases go well, while problem orders often end up needing escalation.
Examples from available reviews (Nov 2013 – Feb 2026).
Multiple damaged deliveries and delayed refund left customer out of pocket.
“I’ve now received 3 deliveries of the same door, all of which I had to return due to damage.”
Errors and rigid processes caused extra costs and poor support.
“once they have your payment, any mistakes or missing items become the customer’s problem.”
Fantastic quality and very speedy delivery, highly recommended.
“Utterly incredible! Super speedy delivery & amazing quality!”
Order delivered quickly and door quality was great.
“Order was delivered quickly and was correct”
A repeated set of negative reviews mentions damaged shipments, wrong items, and collections that did not happen. Several customers describe strict post-payment steps that prevent refunds or replacements. A separate group highlights staff who fix problems quickly and send out missing parts.
Many reviewers point to competitive prices and good value versus competitors. A smaller but noticeable group disputes unexpected deductions from refunds and large kit charges.
Customers often describe an easy website, simple ordering, and quick delivery. Other reviews mention long back-orders, cancelled orders, and delivery scheduling issues that pushed back installations.
Many reviewers praise sturdy doors, positive feedback from fitters, and products that match the specifications. Others report veneer and finish problems on external doors, moisture-related buckling, and items arriving with physical damage.
Many comments mention quick responses, clear delivery updates, and knowledgeable sales staff. Several reviews also point to courier errors, delayed deliveries of door furniture, and occasional rude or unhelpful replies.
Reviews split sharply between hassle-free purchases with high-quality doors and difficult orders affected by delivery damage or returns disputes. The biggest differences come down to whether deliveries arrive intact and how damage or refund requests are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviewcentre (10) · Reviews (8) · Reviews (1) · Quotes shortened · As of: February 2026
Supposed oak external doors were veneered and buckled from water.
“they were veneered firstly which isn’t really suitable for external doors”
Multiple damaged deliveries and delayed refund left customer out of pocket.
“I’ve now received 3 deliveries of the same door, all of which I had to return due to damage.”
Door arrived damaged but claim refused due to 48-hour reporting window.
“they have refused to help because it falls outside of the 48 hour window to report damage.”
Company offered no replacement or compensation after reported damage.
“offering no possible replacement door or any options on compensation”
Multiple delivery and packing errors left project delayed and customer frustrated.
“delivered a surf board instead of door tracks”
Errors and rigid processes caused extra costs and poor support.
“once they have your payment, any mistakes or missing items become the customer’s problem.”
Veneer and finish faults hidden under coverings, support unhelpful.
“once the cover is removed..you have excepted the product as it is”
Door was good but separate furniture delivery was delayed by courier.
“screwed it all up royally”
Product arrived damaged and company blamed customer for replacement cost.
“it was evident the product was seriously damaged in several areas”
Fantastic quality and very speedy delivery, highly recommended.
“Utterly incredible! Super speedy delivery & amazing quality!”
Helpful staff and clear delivery updates; very pleased with doors.
“Cody was especially helpful in resolving a matter.”
Good value and quick service, highly recommended.
“Great value and a speedy service”
Return handled poorly with unreasonable original-packaging requirement.
“Their returns policy is particularly bad.”
Overall buying experience was good and very easy.
“Good service and overall buying experience”
High-quality doors and very helpful knowledgeable staff.
“doors are great quality”
Customer service quickly resolved a wrong part issue.
“customer service was excellent and sorted the issue”
Refund reduced by an £814.49 'door kit' charge, felt overcharged.
“My refund was reduced by £814.49”
Customer service promptly sent a veneer sample and solved the query.
“Excellent customer service - problem addressed quickly and efficiently.”
Good price, quick delivery, happy with door quality.
“Good price and quick delivery.”
Ordering was easy and service fast and professional.
“Easy to order Fast professional service”
Doors were poor quality and refund was refused.
“Awful doors very very poor quality”
Order delivered quickly and door quality was great.
“Order was delivered quickly and was correct”
Chose slightly pricier door for better quality and impressed fitter.
“our fitter being very impressed with the quality of the door.”
Products as described, good quality, reasonable price and on-time delivery.
“Great quality products exactly as described”
Ordering online was easy and delivery was safe and quick.
“Easy to order online and delivered safely and quickly”
Website ordering was easy and doors arrived on time undamaged.
“All the doors I ordered were delivered on time and without any damage”
Reported quality issues after 48 hours and was refused a refund.
“They have a 48HR return policy.”
Backorder, wrong items and refusal to accept return despite packaging.
“Firstly I was told the doors were in stock but actually they were on back order for 8 weeks.”
Ordering and delivery were easy, and product was high quality.
“From ordering online to delivery the service was easy to use, professional and rapid as promised.”
Satisfied with product quality and prompt delivery with good communication.
“Very happy with DirectDoors.com, for the quality of the product (glazed garage doors), and the prompt delivery and communication”
Customer service quick and doors arrived early and look great.
“Customer service replied quickly to a query about delivery dates”
They supplied the exact doors needed with efficient, speedy service.
“Direct doors provided us with the exact internal doors we were looking for”
Clear website, wide product range and helpful customer service.
“Website is clear & easy to use”
Product better than competitors, well priced with excellent delivery.
“good website, good choice my product was better than a competitors, good priced excellent delivery”
Communication was prompt and door quality was great.
“Great communication & answered queries promptly.”
Good selection, fair price and early delivery; satisfied customer.
“Great selection good price delivered ahead of time”
I needed a new door for my garage due to an especially cold Chicago winter. Finding a replacement door was easy enough, but I have been looking for one that works both to keep out the weather and noise from nearby trains. I finally made my way to Direct Doors which sells garage doors, steel doors and wood doors in the Chicagoland area. They have a great selection of doors. I ended up going with a door that has foam insulation on the inside which will work while also keeping down noise from outside. The staff was not supportive but knowledgeable regarding various models of steel/wood/garage door designs. They later helped me and I’m grateful.
Door was broken but refund refused due to unpackaging policy.
“door was dropped and broken at the bottom”
Cancelled order due to non-delivery and awaiting refund.
“Waiting for a refund having cancelled the order due to non-delivery.”
Good communication, easy ordering and quick delivery; attractive door.
“DirectDoors provides an excellent service throughout”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Direct Doors is an online retailer selling doors and related hardware for homes. Listings show specifications, dimensions, material details, and photos. The range includes internal, external and composite doors, garage doors, and door furniture such as handles and hinges. The site also offers technical information and installation guidance to help customers choose. Customers can make sales and technical enquiries through the website’s contact channels and by phone.