Reviews fall into two camps: viewers who enjoy the presenters, and customers reporting missing orders and payment problems. Many describe orders that never arrived, long delays, and weak after-sales support. Some say items shipped on time and faulty products were replaced quickly.
Examples from available reviews (Nov 2021 – Feb 2026).
Several orders outstanding and suppliers refuse to send paid goods.
“I JUST WANT WHAT I'VE PAID FOR!”
Company continued offering products on-air while entering administration.
“Shocking that they have been taking orders and payments knowing they were going into administration.”
Create & Craft acts as a passionate community with helpful presenters.
“Create & Craft is not just a retailer, it is a Community”
Customer service quickly replaced a faulty die set without problems.
“They sent me a replacement set right away with no problems at all so easy to use.”
Several reviewers say orders arrived within a week and were well packaged. A larger group describes missing parcels, repeated chasing, and paid goods not being sent. These accounts point to ongoing fulfilment and delivery problems.
Some reviewers call the channel expensive and describe very large orders that were never resolved. Others report exchanges or replacements that restored the sense of value. Reports of payments taken shortly before an insolvency event added to concerns about fairness in transactions.
Many reviewers like the presenters and describe a supportive craft community. Others say presenter changes ended their loyalty and describe a frustrating buying process. Feedback splits between enjoyment of the channel and disappointment with purchase results.
A small number of reviews mention faults, including a storage unit with wheels that broke within a month. At least one reviewer says a faulty die set was replaced quickly. Product issues appear, but less often than fulfilment and communication problems.
Many reviews describe little or no reply to enquiries, with orders still outstanding since late September. Several reviewers allege payments were taken while the company entered administration, followed by no customer updates. A minority highlight individual staff for handling credit matters professionally.
Sentiment is sharply split between happy viewers and customers stuck with unresolved orders and poor follow-up. Complaints about undelivered goods and lack of response repeat across service and communication. Positive comments focus on presenters, the community feel, and a few cases where issues were resolved.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Representative Nicole made the credit process easy and professional.
“Nicole at credit pro was very professional”
Orders were dispatched and received in good condition, happy with service.
“Dispatched & received in good condition.”
Several orders outstanding and suppliers refuse to send paid goods.
“I JUST WANT WHAT I'VE PAID FOR!”
Orders usually arrive within a week and are well packaged.
“order usually arrives within a week from purchase”
Company entered receivership and customers suspect orders were unlawfully withheld.
“it is blatant theft in my view.”
Company continued offering products on-air while entering administration.
“Shocking that they have been taking orders and payments knowing they were going into administration.”
Placed an October order and did not receive goods or responses.
“Placed an order 2nd October & have not received goods.”
Company took customer payments shortly before insolvency appointment.
“They were still taking money from customers at 10.00pm”
Create & Craft acts as a passionate community with helpful presenters.
“Create & Craft is not just a retailer, it is a Community”
One of two parcels missing, long delays and repeated chasing required.
“only 1 parcel out of 2 parcels.”
Outstanding orders since late September with little explanation or communication.
“outstanding orders since 30th September”
Usually happy, but order placed 22 September still not received.
“still waiting not happy”
Storage unit broke within a month and had no guarantee.
“Within a month the wheels snapped off”
Large expensive order severely delayed and company unresponsive about refunds.
“I placed a very large order 10 weeks ago”
Paid in September, never received item and could not contact company.
“Paid for an item beginning of September. Never received.”
Create and Craft denied dealing with reviewer and reporting options failed.
“Now Create and Craft deny ever dealing with me as a customer.”
Company allegedly took customers' money and failed to provide updates.
“you have taken customers money and not supplied good”
Longtime viewer disappointed by presenter changes and loss of authenticity.
“you have lost a loyal follower and customer”
Reviewer defends presenters Lou and Leonie as kind and talented.
“They are the kindest, most generous people you could know.”
Reviewer finds presenters drivel and the channel expensive.
“Drivel, especially the presenters.”
Enjoys watching specific presenters despite not purchasing craft items.
“I love the enthusiasm and energy they bring to the show”
I love creative and craft magazines. Create and Craft It has an excellent range of craft items for brilliant prices. The magazine itself is very informative and is perfect for someone who enjoys crafts. I ordered two different sets of cutting dies for my silhouette machine, they arrived nicely packaged in protective packaging, One of the sets did not work, I contacted customer care straight away with an email explaining that the set of dies was faulty. Within the hour I had received a call from creative and craft outlining how to return, send pictures of the confirmation email receipt of the return to them. They sent me a replacement set right away with no problems at all so easy to use.
thanks
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Create and Craft is a UK television shopping channel and online retailer focused on craft supplies and hobby products. Live shows feature presenters demonstrating tools, kits, and techniques for paper craft, fabric work, and mixed-media projects. Customers can buy online or by phone, manage orders through an account, and choose delivery options. The company also shares live demos and recorded tutorials showing how to use and assemble products.