Reviews Analysed
21
We Collect & Analyse Reviews
Create and Craft
Experiences & Reviews
Create and Craft is a UK multichannel retailer and shopping channel focused on arts and crafts. It sells craft supplies, tools and magazines via televised shows and an online store, and features product demonstrations and presenters. Consumers commonly search for its delivery, customer-service and purchasing policies when evaluating craft retailers.
Overview & Key Metrics
Positive Sentiment
24%
Latest Review
162d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Delivery and order fulfilment are frequently criticised: many reviewers report late, missing or unfulfilled orders, though some customers report prompt dispatches.
Share
Weak
26%
💰
Value for money
Some reviewers note competitive prices, but multiple complaints concern payments for goods that were never received or refunded, affecting perceived value.
Share
Weak
6%
⚡
User experience
Experiences with broadcasts and the website vary: a few customers praise presenters, while others cite navigation problems and unwelcome format changes.
Share
Weak
8%
🔧
Product quality
Product range and condition are often described positively; isolated issues reported include a faulty die set and a storage unit that failed quickly.
Share
Strong
8%
📞
Communication
Many reviewers report poor communication—unanswered emails, unavailable phone lines or few updates—although some describe fast, helpful callbacks from support.
Share
Weak
19%
⭐
Overall experience
Long‑term customers praise community and demonstrations, but numerous recent reviews report non‑delivery, limited contact and unresolved orders, creating mixed overall impressions.
Share
Weak
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – October 2025).
Magazine
"
I love creative and craft magazines. Create and Craft It has an excellent range of craft items for brilliant prices. The magazine itself is very informative and is perfect for someone who enjoys crafts. I ordered two different sets of cutting dies for my silhouette machine, they arrived nicely packaged in protective packaging, One of the sets did not work, I contacted customer care straight away with an email explaining that the set of dies was faulty. Within the hour I had received a call from creative and craft outlining how to return, send pictures of the confirmation email receipt of the return to them. They sent me a replacement set right away with no problems at all so easy to use.
thanks"
Moore
Collected.reviews
Nov 26, 2021
Featured for: Prompt replacement and responsive customer care
Create & Craft a Community.
"Create & Craft is not just a retailer, it is a Community for like minded creative people from all walks of life. The presenters are passionate about t..."
WAGGOL
External Source
Oct 15, 2024
Featured for: Long‑term customer praising community, shows
Delivery
"Not had to complain about this Company until my last order. Bought an embroidery machine along with other items to go with it. Took 2 weeks to receive..."
Sarah
External Source
Oct 15, 2024
Featured for: Delivery issues and mixed service responses
I would have given no stars but!!!
"I would have given no stars but!!!! I placed a very large order 10 weeks ago for a deluxe knightsayer 2.0 which was nearly £3000. I was told 4-6 weeks..."
Kelly Lowden
External Source
Oct 11, 2024
Featured for: Large delayed order; refund and insolvency
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
K
Kellie Shumpert
External Source
May 03, 2025
Credit
Nicole at credit pro was very professional, she made the experience so easy. I told her what I was looking for she took care of the rest. She was very...
M
Morgan Patel
External Source
Dec 10, 2024
Over years Create and Craft have proved…
Over years Create and Craft have proved to be the best in choice, They we...
A
Angry Customer
External Source
Nov 08, 2024
THEFT! THEFT! THEFT!
I have several orders outstanding worth hundreds of pounds. I contacted LaBlanche about my order with them. They admitted to me that they have my good...
J
Jas B.
External Source
Nov 06, 2024
Very happy with shopping with create…
Very happy with shopping with create and craft, order usually arrives within a week from purchase a...
E
EDITH CRANK
External Source
Oct 28, 2024
I would have given 0 star if I could…
I would have given 0 star if I could have, I have been a loyal customer since the days of Alan & Barry long before C&C took over, So having just read...
C
Customer Jane Mayhead
External Source
Oct 21, 2024
So Create and Craft are in Receivership!!
Why are suppliers of the products advertised ALLOWING their pre-recorded shows to STILL go on air, days after the Company knew they were going into ad...
A
Audrey Mann
External Source
Oct 19, 2024
I am another victim of this company
I am another victim of this company. Placed an order 2nd October & have not received goods. Emailed & no response. Phoned &...
L
Lesley Evans
External Source
Oct 16, 2024
They were still taking money from…
They were still taking money from customers at 10.00pm on the Thursday evening before they had the Insolvency Consultant appointed...
W
WAGGOL
External Source
Oct 15, 2024
Create & Craft a Community.
Create & Craft is not just a retailer, it is a Community for like minded creative people from all walks of life. The presenters are passionate about t...
S
Sarah
External Source
Oct 15, 2024
Delivery
Not had to complain about this Company until my last order. Bought an embroidery machine along with other items to go with it. Took 2 weeks to receive...
S
Sharon Power
External Source
Oct 14, 2024
I have been a member of C&C for many…
I have been a member of C&C for many years, and have spent thousands of pounds on craft supplies. I have no idea what is happening currently, I have o...
L
Lynne Hammond
External Source
Oct 13, 2024
Always been happy with my items .
Always been happy with my items . Ordered sme items on...
K
Karen Norman
External Source
Oct 12, 2024
Really Useful Boxes Storage Tower with 8 x 4L Boxes
Bought stacking card storage unit on wheels. Within a month the wheels snapped off, after contacting Crea...
K
Kelly Lowden
External Source
Oct 11, 2024
I would have given no stars but!!!
I would have given no stars but!!!! I placed a very large order 10 weeks ago for a deluxe knightsayer 2.0 which was nearly £3000. I was told 4-6 weeks...
J
Julie norris
External Source
Oct 11, 2024
Disgusting
Paid for an item beginning of September. Never received. States still processing. Unable to contact. You then find out they have been taken customers...
L
Leah Ryan
External Source
Oct 11, 2024
eGood luck reporting to Trading Standards… uk is a disgrace
UPDATE Now Create and Craft deny ever dealing with me as a customer. They deny the emails I have which clearly shows the order numbers. Apparently nev...
S
Sarah Gouffini
External Source
Oct 11, 2024
done spend your hard earned cash
Wow you really have done it this time, you have taken customers money and not supplied good, you have stolen customers money for membership which is f...
K
Kath Allen
External Source
Oct 09, 2024
I was an avid fan of create and craft
I was an avid fan of create and craft, what the heck has happened to the show The presenters of some of the show are like over excited kids and are so...
L
Linda Sims
External Source
Oct 07, 2024
Unfair reviews
Not a recent experience if buying but recent read if these reviews!! Are these people actual crafters I wonder??!! Having a go at the oh so talented L...
N
Norma mccormack
External Source
Sep 19, 2024
Drivel
Drivel, especially the presenters. Expensive also. They are not the be and end all you know.also I never order from them now,hardly ever ordered from...
Conclusion
Reviews show a split picture for Create and Craft. Many long‑standing customers value the product range, demonstrations and community aspects, and some report effective customer-service responses and replacements. However, a large number of recent reviews describe serious fulfilment and communication failures, including missing orders, delayed deliveries and difficulty contacting support. For high‑value purchases, customers should confirm payment protections, check order tracking and be cautious until fulfilment and contact reliability improve. Comparing seller policies and using payment methods with buyer protection can reduce risk when ordering from multichannel retailers.