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We Collect & Analyse Reviews

My Photo Puzzle
Experiences & Reviews

My Photo Puzzle (often marketed under names such as puzzleYOU) is an online retailer specialising in personalised photo jigsaw puzzles. Customers upload their own images via a web configurator, choose formats and packaging options (including gift boxes and larger-piece editions) and buy directly through the company website for delivery internationally. Typical purchase considerations include image resolution, puzzle size and delivery time; buyers often expect a preview and printed reference with the puzzle.

Overview & Key Metrics

Reviews Analysed 77
Positive Sentiment 14%
Latest Review 14d
Overall Rating
1.6

Our Analysis

🎯

Service quality

Delivery and fulfilment are frequently fast and praised, but many customers report missed deliveries, lost replacements or refund disputes.

Share
22%
Mixed
💰

Value for money

Some buyers feel the puzzles are worth the price, but several reviews call out poor materials or misleading calendar products reducing perceived value.

Share
4%
Weak

User experience

The online configurator and clear pricing are praised by several customers; others report confusing pages, checkout problems or inaccessible site forms.

Share
10%
Mixed
🔧

Product quality

Many customers praise print quality, sturdy boxes and crisp images; recurring problems reported include wrong prints, missing pieces and poor photo reproduction.

Share
25%
Mixed
📞

Communication

Responses vary: some customers report quick, cordial replies and easy refunds, while others describe ignored emails, denied refunds or poor contact routes.

Share
11%
Weak

Overall experience

Overall impressions split: numerous satisfied buyers cite quality and speed, but a significant minority report delivery errors, incorrect items or unresolved complaints.

Share
28%
Mixed

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 77 reviews

All Customer Reviews

Sources: Collected.reviews (57) · Trustpilot (20) · Quotes shortened · As of: September 2025

D
Denise
trustpilot.com Sep 30, 2025

Not happy at all…

Not happy at all with the advert jigsaw. No picture of the jigsaw came with the puzzle. Luckily I opened it and had a look inside before What am I to...

E
Eileen Grant
trustpilot.com Sep 30, 2025

Very pleased with everything

Very pleased with everything,...

G
Gary Priestley
trustpilot.com Sep 30, 2025

Excellent gift..

Excellent gift.., they loved it. Than...

K
Kirsten Ehinger
trustpilot.com Sep 30, 2025

Excellent Service and Product

The puzzle is absolutely stunning and comes in a very high quality...

S
S Tinsley
trustpilot.com Sep 30, 2025

puzzleYOU - simply excellent.

puzzleYOU is my go to jigsaw provider. The online app. is easy to use and the jigsaws that usually arrive within 2-3 days of ordering are of excellent...

A
Ann Woodhams
trustpilot.com Sep 30, 2025

Excellent product and service

Very prompt action and delivery. Delighted with the puzzle - th...

J
James S
trustpilot.com Sep 30, 2025

I ordered the XXL puzzle

I ordered the XXL puzzle, for a relative who has impaired eyesight. The size of the individual pieces were advertised as 4cmx 4cm, and whilst they wer...

c
charley atherton
trustpilot.com Sep 30, 2025

Excellent quality of both the printed…

Excellent quality of both the printed picture and the jigsaw pieces, and the box it comes in. Feels and looks professional just l...

C
Christopher
trustpilot.com Sep 30, 2025

Beautiful product

Beautiful product, great...

P
Paul
trustpilot.com Sep 30, 2025

Very easy website to use clear…

Very easy website to use clear indication of pri...

A
Anonymous
trustpilot.com Sep 30, 2025

Timing issue

Timing issue, delivery missed, taken to random store then returned to maker. Customer service email ignored, no way to solve issue as the German compa...

c
customer
trustpilot.com Sep 30, 2025

Outstanding service and exceptional…

Outstanding service and exceptional jigsaw puzzles. I have purchased a number ov...

B
Brigita Girkutė
trustpilot.com Sep 30, 2025

I ordered a puzzle for my dad's…

I ordered a puzzle for my dad's birthday, opted for gift box. No where said that the puzzle will come without the picture. When finally opened and wan...

M
Michelle
trustpilot.com Sep 30, 2025

My mother in law bought us a 1000 piece…

My mother in law bought us a 1000 piece puzzle but some pieces don't fit so unable to finis...

M
Mr.Rundle
trustpilot.com Sep 30, 2025

They sent me the wrong puzzle

They sent me the wrong puzzle, luckily I checked! Ruined a present and waited...

M
Mark Slade
trustpilot.com Sep 30, 2025

Great product, great delivey

I have ordered from puzzle you the last couple of Christmas's and i have to say i have had no issues. From ordering to door delivery it took less than...

a
andy
trustpilot.com Sep 30, 2025

Wrong jigsaw delivered, replacement lost

My initial order was delivered earlier than expected. Luckily I decided to check the jigsaw as the picture was not the one I uploaded, despite the pic...

S
Sharon Read
trustpilot.com Sep 30, 2025

Absolute rubbish

Ordered a calendar was sent a normal jigsaw told it was my fault Was ordering a 1000 piece calendar then a 500 piece option popped up on the purchase...

P
Pedro
trustpilot.com Sep 30, 2025

Not the best

Not the best The puzzle does not come with a reference printed completed photo - how are people supposed to complete it? Also, they s...

R
Richard Tuffin
trustpilot.com Sep 30, 2025

Poor quality pieces

Poor quality pieces. A fiddley set of boxes that were not structured into an advent calendar. Very poor value for money. Plus they sent someone...

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Conclusion

Customer feedback for My Photo Puzzle shows a mix of reliable, high-quality deliveries and repeating operational issues. Positive reports highlight clear online ordering, fast shipping and strong print and packaging quality — many customers recommend the product as a gift. However, a notable share of reviews record wrong items, missing or mismatched pieces, and inconsistent handling of refunds or support requests. If you plan to buy, upload a high-resolution image, check the online preview carefully and order well ahead of any deadline. Keep photos of packaging and issues, and contact support immediately if a delivery or product is incorrect; experiences with responses vary, so document communications for refunds or replacements.