Reviews Analysed
77
We Collect & Analyse Reviews
My Photo Puzzle
Experiences & Reviews
My Photo Puzzle (often marketed under names such as puzzleYOU) is an online retailer specialising in personalised photo jigsaw puzzles. Customers upload their own images via a web configurator, choose formats and packaging options (including gift boxes and larger-piece editions) and buy directly through the company website for delivery internationally. Typical purchase considerations include image resolution, puzzle size and delivery time; buyers often expect a preview and printed reference with the puzzle.
Overview & Key Metrics
Positive Sentiment
14%
Latest Review
28d
Overall Rating
1.6
Our Analysis
🎯
Service quality
Delivery and fulfilment are frequently fast and praised, but many customers report missed deliveries, lost replacements or refund disputes.
Share
Mixed
22%
💰
Value for money
Some buyers feel the puzzles are worth the price, but several reviews call out poor materials or misleading calendar products reducing perceived value.
Share
Weak
4%
⚡
User experience
The online configurator and clear pricing are praised by several customers; others report confusing pages, checkout problems or inaccessible site forms.
Share
Mixed
10%
🔧
Product quality
Many customers praise print quality, sturdy boxes and crisp images; recurring problems reported include wrong prints, missing pieces and poor photo reproduction.
Share
Mixed
25%
📞
Communication
Responses vary: some customers report quick, cordial replies and easy refunds, while others describe ignored emails, denied refunds or poor contact routes.
Share
Weak
11%
⭐
Overall experience
Overall impressions split: numerous satisfied buyers cite quality and speed, but a significant minority report delivery errors, incorrect items or unresolved complaints.
Share
Mixed
28%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 77 verified reviews (November 2021 – September 2025).
I ordered a puzzle for my dad's…
"I ordered a puzzle for my dad's birthday, opted for gift box. No where said that the puzzle will come without the picture. When finally opened and wan..."
Brigita Girkutė
Trustpilot
Sep 30, 2025
Featured for: Missing pieces; refund refused
Great product, great delivey
"I have ordered from puzzle you the last couple of Christmas's and i have to say i have had no issues. From ordering to door delivery it took less than..."
Mark Slade
Trustpilot
Sep 30, 2025
Featured for: Consistent positive delivery quality
Timing issue
"Timing issue, delivery missed, taken to random store then returned to maker. Customer service email ignored, no way to solve issue as the German compa..."
Anonymous
Trustpilot
Sep 30, 2025
Featured for: Missed delivery; support ignored
puzzleYOU - simply excellent.
"puzzleYOU is my go to jigsaw provider. The online app. is easy to use and the jigsaws that usually arrive within 2-3 days of ordering are of excellent..."
S Tinsley
Trustpilot
Sep 30, 2025
Featured for: Easy app; fast delivery; quality
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 77 reviews
All Customer Reviews
Sources: Collected.reviews (57) · Trustpilot (20) · Quotes shortened · As of: September 2025
D
Denise
trustpilot.com
Sep 30, 2025
Not happy at all…
Not happy at all with the advert jigsaw. No picture of the jigsaw came with the puzzle. Luckily I opened it and had a look inside before What am I to...
E
Eileen Grant
trustpilot.com
Sep 30, 2025
Very pleased with everything
Very pleased with everything,...
G
Gary Priestley
trustpilot.com
Sep 30, 2025
Excellent gift..
Excellent gift.., they loved it. Than...
K
Kirsten Ehinger
trustpilot.com
Sep 30, 2025
Excellent Service and Product
The puzzle is absolutely stunning and comes in a very high quality...
S
S Tinsley
trustpilot.com
Sep 30, 2025
puzzleYOU - simply excellent.
puzzleYOU is my go to jigsaw provider. The online app. is easy to use and the jigsaws that usually arrive within 2-3 days of ordering are of excellent...
A
Ann Woodhams
trustpilot.com
Sep 30, 2025
Excellent product and service
Very prompt action and delivery. Delighted with the puzzle - th...
J
James S
trustpilot.com
Sep 30, 2025
I ordered the XXL puzzle
I ordered the XXL puzzle, for a relative who has impaired eyesight. The size of the individual pieces were advertised as 4cmx 4cm, and whilst they wer...
c
charley atherton
trustpilot.com
Sep 30, 2025
Excellent quality of both the printed…
Excellent quality of both the printed picture and the jigsaw pieces, and the box it comes in. Feels and looks professional just l...
C
Christopher
trustpilot.com
Sep 30, 2025
Beautiful product
Beautiful product, great...
P
Paul
trustpilot.com
Sep 30, 2025
Very easy website to use clear…
Very easy website to use clear indication of pri...
A
Anonymous
trustpilot.com
Sep 30, 2025
Timing issue
Timing issue, delivery missed, taken to random store then returned to maker. Customer service email ignored, no way to solve issue as the German compa...
c
customer
trustpilot.com
Sep 30, 2025
Outstanding service and exceptional…
Outstanding service and exceptional jigsaw puzzles. I have purchased a number ov...
B
Brigita Girkutė
trustpilot.com
Sep 30, 2025
I ordered a puzzle for my dad's…
I ordered a puzzle for my dad's birthday, opted for gift box. No where said that the puzzle will come without the picture. When finally opened and wan...
M
Michelle
trustpilot.com
Sep 30, 2025
My mother in law bought us a 1000 piece…
My mother in law bought us a 1000 piece puzzle but some pieces don't fit so unable to finis...
M
Mr.Rundle
trustpilot.com
Sep 30, 2025
They sent me the wrong puzzle
They sent me the wrong puzzle, luckily I checked! Ruined a present and waited...
M
Mark Slade
trustpilot.com
Sep 30, 2025
Great product, great delivey
I have ordered from puzzle you the last couple of Christmas's and i have to say i have had no issues. From ordering to door delivery it took less than...
a
andy
trustpilot.com
Sep 30, 2025
Wrong jigsaw delivered, replacement lost
My initial order was delivered earlier than expected. Luckily I decided to check the jigsaw as the picture was not the one I uploaded, despite the pic...
S
Sharon Read
trustpilot.com
Sep 30, 2025
Absolute rubbish
Ordered a calendar was sent a normal jigsaw told it was my fault Was ordering a 1000 piece calendar then a 500 piece option popped up on the purchase...
P
Pedro
trustpilot.com
Sep 30, 2025
Not the best
Not the best The puzzle does not come with a reference printed completed photo - how are people supposed to complete it? Also, they s...
R
Richard Tuffin
trustpilot.com
Sep 30, 2025
Poor quality pieces
Poor quality pieces. A fiddley set of boxes that were not structured into an advent calendar. Very poor value for money. Plus they sent someone...
Conclusion
Customer feedback for My Photo Puzzle shows a mix of reliable, high-quality deliveries and repeating operational issues. Positive reports highlight clear online ordering, fast shipping and strong print and packaging quality — many customers recommend the product as a gift. However, a notable share of reviews record wrong items, missing or mismatched pieces, and inconsistent handling of refunds or support requests. If you plan to buy, upload a high-resolution image, check the online preview carefully and order well ahead of any deadline. Keep photos of packaging and issues, and contact support immediately if a delivery or product is incorrect; experiences with responses vary, so document communications for refunds or replacements.