Customers often praise sharp photo printing, sturdy packaging, and a simple online ordering process. Several reviews mention quick dispatch and gifts that went down well. Another set of reviews points to missing or incorrect pieces, no reference photo, and deliveries that never arrived. Multiple customers describe unhelpful or automated replies, and one review mentions an offensive email exchange.
Examples from available reviews (Feb 2023 – Feb 2026).
Puzzle was stunning, high-quality and delivered promptly.
“The puzzle is absolutely stunning and comes in a very high quality sturdy box. Amazing!”
Website easy to use, clear pricing and timely delivery.
“Very easy website to use clear indication of pricing and it was delivered on time”
Puzzle photo poor and many pieces missing; refund refused.
“about 60 pieces missing and 3 extra from a completely different image.”
Box lacked photo and customer support was automated without follow-up.
“there was no photo of the puzzle on the box, thereby making it impossibly difficult to do.”
Reviewers often mention fast dispatch and quick replacements when the team engages. Others describe failed deliveries, parcels lost by couriers, and wrong items turning up. Fixes and replacements differ from one case to the next.
Some customers say the puzzles were good value as gifts and for personal buys. A smaller group calls certain items poor value, pointing to cheap cardboard or advent-calendar claims they say were misleading. Value complaints show up less often than comments on quality and service.
Several reviewers say the website and online app are easy to use, with pricing that’s clear. Others report trouble reaching support, including a security code they couldn’t read and contact routes that didn’t get a response. Many reviews set smooth ordering against difficult follow-up.
Many reviews describe strong print quality, sturdy boxes, and enjoyable puzzles with accurate colour. A large negative group reports missing pieces, mixed-in wrong pieces, poor image quality, and missing printed reference photos. Reviews split sharply between excellent builds and major production problems.
Some customers mention helpful email updates and friendly exchanges during fulfilment. Others describe automated replies or no reply at all, and one reviewer says they received an offensive email. Communication comes across as inconsistent from order to order.
Reviews divide between very positive gift experiences and serious fulfilment issues that leave puzzles unusable. Positive comments focus on presentation and enjoyment, while negative ones highlight missing parts, wrong items, and weak follow-up. The result is a clear split in what customers report.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (29) · Collected.reviews (2) · Quotes shortened · As of: February 2026
Box lacked photo and customer support was automated without follow-up.
“there was no photo of the puzzle on the box, thereby making it impossibly difficult to do.”
One piece missing but prompt customer service replaced puzzle quickly.
“I could not fault customer services a new jigsaw was made and despatched”
Advent puzzle and bespoke frame were excellent quality and display well.
“Excellent quality puzzle and fun to make one picture each day in December.”
Poor picture quality and substandard pieces; company disclaimed responsibility.
“the picture quality was so poor and the craftsmanship of the pieces so substandard”
Company sent offensive email and refused to replace flawed advent calendar.
“I was sent an offensive email that inferred I had done it myself.”
Still awaiting puzzle and unable to contact company via website.
“Still awaiting my puzzle as a gift and little point when let down on delivery”
puzzleYou resolved a lost UPS parcel and re-routed it free.
“they agreed to re-route the package to me, at no extra cost..”
Product was high quality but not an advent calendar and poor value.
“it is not an advent calendar.”
High-quality jigsaw with good colour reproduction and sturdy pieces.
“Excellent high quality good value jigsaw bought as a present, and my mum has really enjoyed doing it.”
Puzzle arrived without picture, making it unusable as a gift.
“No picture of the jigsaw came with the puzzle.”
Customer very pleased; product met expectations and worked.
“Very pleased with everything, does what it says on the tin!”
Product was an excellent gift and recipient loved it.
“Excellent gift.., they loved it.”
Puzzle was stunning, high-quality and delivered promptly.
“The puzzle is absolutely stunning and comes in a very high quality sturdy box. Amazing!”
Easy online app and consistently high-quality jigsaws, ideal gifts.
“The online app. is easy to use and the jigsaws that usually arrive within 2-3 days of ordering are of excellent quality.”
Prompt delivery and satisfied with puzzle; repeat purchase planned.
“Very prompt action and delivery.”
Pieces were smaller than advertised; refund accepted and communication cordial.
“I asked for a refund, which was accepted without question”
Printed picture, pieces and box were excellent quality and fast shipped.
“Excellent quality of both the printed picture and the jigsaw pieces, and the box it comes in.”
Product was beautiful, high quality and well packaged.
“Beautiful product, great quality, well packaged.”
Website easy to use, clear pricing and timely delivery.
“Very easy website to use clear indication of pricing and it was delivered on time”
Delivery failed and customer service ignored, recipient never received puzzle.
“Timing issue, delivery missed, taken to random store then returned to maker.”
Outstanding service and exceptional, well-wrapped jigsaws with fast delivery.
“Outstanding service and exceptional jigsaw puzzles.”
Puzzle photo poor and many pieces missing; refund refused.
“about 60 pieces missing and 3 extra from a completely different image.”
Some puzzle pieces did not fit and customer service did not respond.
“some pieces don't fit so unable to finish the puzzle.”
Wrong puzzle sent, ruined a present and delivery was delayed.
“They sent me the wrong puzzle, luckily I checked!”
Reliable service with good communication and high-quality puzzles.
“Good communication, emails sent every step of the way.”
Wrong jigsaw initially, replacement lost by courier UPS.
“the next delivery has been lost by the courier (UPS).”
Calendar confusing, cheaply made with no photo and poor quality cardboard.
“it’s cheaply made with paper thin cardboard”
Puzzle lacks printed reference photo and customer support unhelpful.
“The puzzle does not come with a reference printed completed photo”
Poorly made product, wrong puzzle sent and website prevented contact.
“Oh and no way to contact them as the website has an illegible security code generator”
Website Auditing Made Easy - Limited Time LifeTime Updates SALE is LIVE!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
My Photo Puzzle makes personalised photo jigsaw puzzles from images customers upload. The site offers an upload tool plus choices of puzzle sizes and piece counts. Options also include gift packaging and custom framing for finished puzzles. Customers place orders online, and parcels ship out via courier services.