Reviews Analysed
21
We Collect & Analyse Reviews
FlowerCard
Experiences & Reviews
FlowerCard is a UK-based retailer selling greeting cards that include a floral arrangement, available to order online. The service combines card design selection with dispatched flower boxes and offers UK delivery and customer support channels. Consumers commonly search for details about product size, delivery reliability and customer service when evaluating FlowerCard.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Mixed: some customers report prompt, helpful problem resolution, while others describe unanswered emails, disputes and delivery problems.
Share
Mixed
11%
💰
Value for money
Split views: several customers describe reasonable pricing, while others say arrangements felt too small or poor value for price paid.
Share
Mixed
6%
⚡
User experience
Mostly positive: many reviewers find online ordering straightforward, with timely dispatch and delivery; a minority report delays or delivery issues.
Share
Strong
16%
🔧
Product quality
Generally positive but mixed: numerous buyers praise attractive arrangements; some report very small displays, excess foliage or wilting soon after arrival.
Share
Strong
26%
📞
Communication
Mixed experiences: some customers value tracking updates and quick replies, while others report only automated responses or no reply to emails.
Share
Mixed
10%
⭐
Overall experience
Overall mixed: many customers are satisfied with delivery and presentation, but a notable minority report poor quality, non-delivery or refund disputes.
Share
Mixed
31%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Horrendous gift
"Horrendous gift. The floral display is tiny and within 1 day the roses have wilted. When I visited my mother I was embarrassed at what had been sent...."
Dene Storr
Trustpilot
Sep 30, 2025
Featured for: complains about wilted, poor value
Not impressed
"Not impressed. Ordered a card for my sisters engagement. Never got delivered. They tried to dispute it as royal mail had said it was delivered. I went..."
kirsty m
Trustpilot
Sep 30, 2025
Featured for: non-delivery and refund dispute
Easy to order online and good to have a…
"Easy to order online and good to have a choice of card design. Most reassuring to receive regu..."
Jane Newbold
Trustpilot
Sep 30, 2025
Featured for: tracking updates and timely delivery
Customer service is number one!
"I received a flower card from this company. I have used them in the past and have always been really impressed so I was a little disappointed on the d..."
Paula B
Trustpilot
Sep 30, 2025
Featured for: customer service rapid resolution
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
D
Dene Storr
trustpilot.com
Sep 30, 2025
Horrendous gift
Horrendous gift. The floral display is tiny and within 1 day the roses have wilted. When I visited my mother I was embarrassed at what had been sent....
c
customer
trustpilot.com
Sep 30, 2025
They omitted to put on card who had…
They omitted to put on card who had sent it. I have emailed...
S
Sherry Marley
trustpilot.com
Sep 30, 2025
I had a surprise delivery from a friend…
I had a surprise delivery from a friend from flowers in a card on the sudden death of my dear Mum. The flowers were absolutely gorgeous and also the b...
R
Rachel Sharp
trustpilot.com
Sep 30, 2025
Flower card is unique and a lovely way…
Flower card is unique and a lovely way to send flowers t...
S
Susan Brown
trustpilot.com
Sep 30, 2025
Delivery took much longer than I was…
Delivery took much longer than I was told which meant days we...
C
Christine Willis
trustpilot.com
Sep 30, 2025
The card we sent was to cheer a friend…
The card we sent was to cheer a friend up who has not been very well. She was over the moon with them,They were...
h
helen Dennington
trustpilot.com
Sep 30, 2025
Disappointed
I appreciate you sending me some replacements flowers, but when I opened the box I was disappointed, how small they was, there was more greenery than...
L
Lesley Mackay
trustpilot.com
Sep 30, 2025
Prompt delivery
Prompt delivery. Not the colou...
B
Beverley Milburn
trustpilot.com
Sep 30, 2025
Diamond Wedding Card
This item was easy to order online, lovely range of cards & flowers to choose from, fast dispatch and delivery was spot on...
M
Michelle Sivyour
trustpilot.com
Sep 30, 2025
It was delivered and liked
It was delivered on the day stated and very much liked by...
L
Lisa Roberts
trustpilot.com
Sep 30, 2025
Perfect
Perfect. Smaller than...
J
JW
trustpilot.com
Sep 30, 2025
Lack of Customer Service regarding a complaint.
When I have used this Company in the past, I have been pleased with service. However, this time I wasn’t satisfied with some of the flowers that were...
k
kirsty m
trustpilot.com
Sep 30, 2025
Not impressed
Not impressed. Ordered a card for my sisters engagement. Never got delivered. They tried to dispute it as royal mail had said it was delivered. I went...
L
Lynn poole
trustpilot.com
Sep 30, 2025
Excellent service
...
B
Brenda Quinn
trustpilot.com
Sep 30, 2025
Beautiful flowercard
Ordering was very simple, reasonable price but most importantly mom was so plea...
J
Janet Lodge
trustpilot.com
Sep 30, 2025
Receiver delighted with the card
Receiver delight...
J
Jane Newbold
trustpilot.com
Sep 30, 2025
Easy to order online and good to have a…
Easy to order online and good to have a choice of card design. Most reassuring to receive regu...
M
Mrs Susan Carberry
trustpilot.com
Sep 30, 2025
Nice cards and quick delivery.
A good selection of ca...
S
Sandra Clarke
trustpilot.com
Sep 30, 2025
Perfect
The delivery was as asked . My friend that I had sent it to was thrilled by it , saying how beautiful it was and she had never seen a thing like it be...
P
Paula B
trustpilot.com
Sep 30, 2025
Customer service is number one!
I received a flower card from this company. I have used them in the past and have always been really impressed so I was a little disappointed on the d...
Conclusion
Reviews show a pattern of broadly positive online ordering, selection and on-time deliveries for many customers, with tracking updates appreciated. Multiple reviews praise responsive customer service that resolved issues quickly in some cases. However, there are recurring complaints about small arrangements, wilting flowers and a minority of unresolved delivery or communication failures (missing sender details, unanswered emails, refund disputes). If you are considering FlowerCard, check product images and size expectations, monitor tracking closely and keep records of any communication in case follow-up is needed.