Many reviewers mention fast delivery, accurate product descriptions, and an easy ordering process. A large number also report missed deliveries, lost items, and refunds that were delayed or withheld. Several customers received damaged or incorrect goods and struggled to get replacement parts. Ratings cluster at both very positive and very negative ends, showing a clear split in experiences.
Examples from available reviews (Nov 2021 – Mar 2026).
Staff were polite, kept customer informed, and delivery matched expectations.
“Was kept informed throughout of date and time of delivery.”
Day bed arrived promptly, is sturdy and good quality for price.
“The bed is sturdy and of very good quality for the price.”
Mattress picked up but refund not issued and company cannot locate item.
“they have no clue where the mattress is or my money.”
TV stand doors detached 36 days after purchase and Wayfair wouldn't help.
“The doors came off hinges 36 days after purchase.”
Several reviewers describe delivery within 24–48 hours and drivers who were professional and kept in touch. Recurring complaints mention couriers not showing up, orders left at building entrances, assembly appointments that were cancelled or missed, and parcels that went missing. Some reports also describe refunds being disputed and orders being cancelled but still shipped.
Some customers say the items met their price expectations and felt like good value. Others point to price drops after purchase and say price-match requests were refused. Reviews also mention paid services like assembly being cancelled or only partly refunded.
Several reviewers like the website and app for simple ordering and a broad range of products. A small but noticeable group says listings were misleading or missing features, and some report verification problems or spam calls after ordering. A few customers put items together themselves after installers did not arrive or parts were missing.
Positive comments often mention sturdy beds, console tables that matched well, and comfortable seating. Many other reviews describe damage, incorrect materials, torn upholstery, rusty fittings, doors coming loose, and screws that did not fit. Some buyers also report that the manufacturer does not offer replacement parts for certain items.
Several buyers mention regular tracking updates and delivery notices that arrived on time. Others describe weak communication, including cancellation requests being ignored, little follow-up on missing items, and unexpected unsolicited 0800 calls. Some complaints escalated because support did not provide a clear resolution.
Many reviews describe repeat satisfaction with the selection and fast fulfilment. A sizable set of one-star accounts, however, describes service breakdowns that led to charge disputes and involvement from banks. The reviews include clear recommendations alongside detailed accounts of operational problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: March 2026
Delivery arrived six days early and timing caused inconvenience.
“Delivery was on the wrong day, arrived 6 days early.”
Day bed arrived promptly, is sturdy and good quality for price.
“The bed is sturdy and of very good quality for the price.”
Trolleys were poorly made and customer service refused compensation.
“two trolleys that were completely unfit for purpose”
Delivery arrived two days after ordering and product quality seemed great.
“wow delivery so fast only 2 days after ordering”
Order arrived within two days, was well packed and complete.
“My order was delivered within two days of ordering.”
Reviewer states product was good quality and great value.
“Good quality and great value”
Item matched description, easy to order and delivered quickly.
“easy to order very good price and quick delivery”
Delivery within 24 hours and product quality matched description.
“Fast delivery within 24hrs”
Reviewer has never experienced problems with Wayfair.
“Have never had a problem with Wayfair.”
Sofa delivered promptly, delivery team communicated and assembly was easy.
“hassle free from start to finish”
Delivery took less than 24 hours from ordering.
“Really fast delivery in fact less than 24 hours from ordering!”
Staff were polite, kept customer informed, and delivery matched expectations.
“Was kept informed throughout of date and time of delivery.”
Reviewer reports consistently great service.
“Same great service”
Website is easy to access with many options, sometimes overwhelming.
“Wayfair is a great website easy to access order and get in contact with if need be”
Staff member was helpful and friendly, improving the ordering experience.
“The lady was very helpful and friendly”
Reviewer finds the experience wonderful as always.
“Wonderful as always”
Reviewer loves both the products and the service.
“Love the products and service!!”
Item never arrived and reviewer had to dispute payment via Visa.
“I purchased an item that never arrived”
Console table arrived fast and matched online description.
“Console table easy to assemble, as good as picture on site.”
Delivery service using Evri did not follow basic delivery procedures.
“THEY DO NOT KNOCK THEY DO NOT RING BELL.”
Defective lamp discovered after return window and support refused help.
“it appears that I am out of luck.”
Vanity showed partial shipment and no ETA; cancellation impossible.
“Have no explanation, tell me the order cant be canceled and I just have to wait indefinitely to see when it arrives.”
Missing parts across deliveries and Wayfair refused combining parts to fix issue.
“Wayfair would not allow me to combine parts from both deliveries”
Mattress picked up but refund not issued and company cannot locate item.
“they have no clue where the mattress is or my money.”
Promised two-day delivery failed and company gave poor communication.
“Two day delivery turned into not knowing where package was”
Massage table arrived damaged with rips, unsuitable for professional use.
“The massage table arrived damaged with visible rips in the faux leather upholstery.”
Customer service failed and Wayfair is holding the reviewer's $629.
“Theyre holding my $629 hostage”
Price dropped drastically days after purchase and Wayfair refused price match.
“the chairs went on sale for $279 for two chairs, half priced.”
Cancellation ignored, item shipped and refund still pending despite promise.
“Despite this, Wayfair refused to cancel and shipped the item two days later anyway.”
Paid for assembly which was cancelled last minute and offered tiny credit.
“Paid $289 and if I want to return it they will credit us $30.”
Sectional arrived with missing parts and replacements lost; poor communication.
“it came 2-3 weeks later with parts missing.”
Prompt delivery and good quality packaging; product arrived in excellent condition.
“I was very pleased with the prompt service.”
Delivery company DHL repeatedly missed promised deliveries.
“they never deliver when they say.”
Purchase was really easy and reviewer was impressed.
“Really easy well impressed”
Bed is sturdy and reviewer pleased.
“Great sturdy bed”
Item received did not match description; was lino not a kitchen mat.
“When received it was a piece of lino.”
Delivery was very quick with no issues reported.
“Very quick delivery no issues”
Reviewer praised products and quick delivery.
“Great products and quick delivery 👍”
Tracking provided frequent updates and was a good experience.
“I was constantly getting updates.”
Reviewer received many unsolicited 0800 calls after placing the order.
“I have been inundated with spam calls from 0800 numbers.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wayfair is an online retailer focused on home furniture, lighting, kitchenware, and garden products. It lists items from multiple brands and independent sellers, including sofas, beds, cabinets, mats, and outdoor structures. Wayfair runs a marketplace and organises delivery through third-party couriers and regional fulfilment partners. Customers can shop on desktop or mobile, track orders, and choose optional services such as paid assembly. The site provides product photos, specifications, and customer reviews to help shoppers decide.