Reviews Analysed
21
We Collect & Analyse Reviews
Wayfair
Experiences & Reviews
Wayfair is a large online retailer specialising in furniture and homewares, operating a marketplace model that lists products from many suppliers. Founded in the early 2000s and operating local sites including a UK-facing website, Wayfair offers a wide product range, multiple delivery options and third‑party courier fulfilment. Consumers researching Wayfair commonly look for information on delivery reliability, returns and product quality across its many listings.
Overview & Key Metrics
Positive Sentiment
71%
Latest Review
13d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Several reviewers praise prompt, professional deliveries, while a notable minority report delays, missed collections and awkward courier drop‑offs.
Share
Mixed
25%
💰
Value for money
A small number of reviews highlight reasonable prices or good deals, including reduced‑price items in good condition.
Share
Mixed
5%
⚡
User experience
Customers report easy ordering, clear tracking updates and straightforward assembly; some note occasional delivery date confusion.
Share
Mixed
5%
🔧
Product quality
Many reviews describe sturdy, well‑finished items that meet expectations; isolated reports note incorrect items or mismatched descriptions.
Share
Strong
18%
📞
Communication
Experiences with communication vary: some find tracking and support helpful, while others report spam, poor responses and difficulties contacting staff.
Share
Weak
9%
⭐
Overall experience
Most reviewers express satisfaction with products, but recurring concerns relate to courier reliability and customer contact for issues or returns.
Share
Mixed
38%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
The Keilson 12 Piece Plastic/Resin Folding Adirondack Chair with Ottoman and Table
"I would like to say that I am extremely pleased with my purchase. The Keilson 12 Piece Plastic/Resin Folding Adirondack Chair with Ottoman and Table is better than I expected. The delivery was on time and the delivery guys were very courteous and professional. I got the delivery in 2 days and I am very happy with the product. The quality is very nice, comfortable seating with a very reasonable price. They have a wide range of furniture to choose from. My patio is so transformed and looks beautiful in the new seats. I would definitely recommend this company to anyone looking for outdoor patio furniture."
Alex Peterson
Collected.reviews
Nov 27, 2021
Featured for: Detailed positive on product and delivery
Wayfair unfair
"Just a warning for anyone thinking of buying from Wayfair. This company is an absolute nightmare to get in contact with. When you eventually do get th..."
William Butler
Trustpilot
Sep 30, 2025
Featured for: Lengthy negative on delivery and returns
Very quick delivery no issues
"..."
Ian
Trustpilot
Sep 30, 2025
Featured for: Short clear praise for quick delivery
From the minute I placed my order
"From the minute I placed my order, I have been inundated with spam calls from 0800 numbers. So I looked the number up and there's been..."
customer
Trustpilot
Sep 30, 2025
Featured for: Complaint about spam and data concerns
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Claire Robinson-Swaine
trustpilot.com
Sep 30, 2025
A great choice of products and prompt delivery
The armchair was ordered just two days before it was delivered so I was very pleased with the prompt service. The item was well packaged and easy to a...
C
Caroline Conway
trustpilot.com
Sep 30, 2025
DHL delivery
Whilst I have no issue directly with Wayfair they use DHL who are the worst company ever...
C
Carol Lee
trustpilot.com
Sep 30, 2025
Really easy well impressed
...
D
Dawn Dickinson
trustpilot.com
Sep 30, 2025
Great sturdy bed
...
l
lynda rodger
trustpilot.com
Sep 30, 2025
item described has kitchen mat
item described has kitchen mat. Wh...
I
Ian
trustpilot.com
Sep 30, 2025
Very quick delivery no issues
...
C
Catryn
trustpilot.com
Sep 30, 2025
Great range of products !!
Great products an...
M
Marshall
trustpilot.com
Sep 30, 2025
The tracking was quite a good…
The tracking was quite a good experie...
c
customer
trustpilot.com
Sep 30, 2025
From the minute I placed my order
From the minute I placed my order, I have been inundated with spam calls from 0800 numbers. So I looked the number up and there's been...
P
Peter
trustpilot.com
Sep 30, 2025
Advertised as 2 day delivery
Advertised as 2 day delivery, didn't arrive for a week. Son needed a bed so went to pick up from t...
N
NATALIA ILETT
trustpilot.com
Sep 30, 2025
Amazing shelf
Quick delivery. Good quality. I am very pleased. I love W...
W
William Butler
trustpilot.com
Sep 30, 2025
Wayfair unfair
Just a warning for anyone thinking of buying from Wayfair. This company is an absolute nightmare to get in contact with. When you eventually do get th...
M
Mrs Lynda Brewster
trustpilot.com
Sep 30, 2025
Lots of choices
Lots of choices. And was very pleased with the product. I got a bit confused when it said expected date as on the Monday but wasn’...
D
David Carr
trustpilot.com
Sep 30, 2025
Ordered a bedroom light very pleased…
Ordered a bedroom light very plea...
A
A D
trustpilot.com
Sep 30, 2025
On time and professional
...
A
Anne barry
trustpilot.com
Sep 30, 2025
Prompt service
Prompt service, good pri...
S
Seamus O'Hara
trustpilot.com
Sep 30, 2025
Very helpful
...
V
Vaseem Siddiqi
trustpilot.com
Sep 30, 2025
Your delivery man leaves at the front…
Your delivery man leaves at the front door of the entrance to the lock and it is No...
L
Linda
trustpilot.com
Sep 30, 2025
Always lovely products never anything…
Always lovely products never anything missing ar...
M
Mrs Joan Conlin
trustpilot.com
Sep 30, 2025
The delivery was spot on have just…
The delivery was spot on...
Conclusion
Reviews show many customers receive good‑quality furniture with prompt delivery and straightforward assembly. However, a recurring theme is inconsistent courier performance and difficulties with returns or missed collections. Before buying, check the listed delivery carrier, tracking options and the seller’s returns policy; keep photos and order records if issues arise. These steps help manage risk when ordering bulky or higher‑value items through a marketplace that uses third‑party couriers.