Reviews show many customers receive good‑quality furniture with prompt delivery and straightforward assembly. However, a recurring theme is inconsistent courier performance and difficulties with returns or missed collections. Before buying, check the listed delivery carrier, tracking options and the seller’s returns policy; keep photos and order records if issues arise. These steps help manage risk when ordering bulky or higher‑value items through a marketplace that uses third‑party couriers.
Examples from available reviews (Nov 2021 – Feb 2026).
Arrived promptly and exceeded expectations with comfortable good-quality seating.
“I am extremely pleased with my purchase.”
Customer experienced repeated delivery and return failures with poor support.
“Zero customer service as the problem you tell them about is NEVER properly addressed.”
Delivery was very quick with no issues reported.
“Very quick delivery no issues”
Reviewer received many unsolicited 0800 calls after placing the order.
“I have been inundated with spam calls from 0800 numbers.”
Several reviewers praise prompt, professional deliveries, while a notable minority report delays, missed collections and awkward courier drop‑offs.
A small number of reviews highlight reasonable prices or good deals, including reduced‑price items in good condition.
Customers report easy ordering, clear tracking updates and straightforward assembly; some note occasional delivery date confusion.
Many reviews describe sturdy, well‑finished items that meet expectations; isolated reports note incorrect items or mismatched descriptions.
Experiences with communication vary: some find tracking and support helpful, while others report spam, poor responses and difficulties contacting staff.
Most reviewers express satisfaction with products, but recurring concerns relate to courier reliability and customer contact for issues or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: February 2026
Advertised two-day delivery took a week, causing travel for collection.
“Advertised as 2 day delivery, didn't arrive for a week.”
Item had quick delivery and good quality; reviewer very pleased.
“Quick delivery. Good quality.”
Customer experienced repeated delivery and return failures with poor support.
“Zero customer service as the problem you tell them about is NEVER properly addressed.”
Product choices were abundant and reviewer pleased with product.
“Lots of choices.”
Bedroom light was stylish and good quality; reviewer pleased.
“very pleased good quality and very stylish.”
Delivery was on time and the service professional.
“On time and professional”
Service was prompt, price good, and product was fabulous.
“Prompt service, good price, and fabulous product”
Customer found the service very helpful.
“Very helpful”
Delivery driver leaves items at building entrance making carry-in difficult.
“it is Not easy to carry it into your flat”
Products arrived early, complete, and reviewer very pleased.
“Always lovely products never anything missing arrived a day earlier”
Delivery was exactly as expected and items received.
“The delivery was spot on have just received them”
Bedframe arrived damaged and account verification issues added frustration.
“Item was delivered promptly but damaged - courier was Evri.”
Order held back to meet delivery date rather than shipping when ready.
“they won't ship it because they want it to arrive on date they say.”
Assembly appointment failed due to missing part and installer no-shows; customer assembled it.
“I ended up putting it together.”
Reviewer paid but did not receive lawnmower and could not get refund.
“I had been scammed!”
Order not delivered and Wayfair refused refund, leaving customer out $400.
“Wayfair refused to refund or deliver the product!”
Manufacturer no longer supplies replacement covers for gazebo.
“manufacturer no longer produces replacement covers”
Wayfair did not assist with delivery changes and offered little help.
“Wayfair does not care about their customers once payment is received.”
Item went on sale shortly after purchase but Wayfair did not refund difference.
“NOT WAYFAIR.”
Received duplicate item, was refused return despite being charged twice.
“They sent me 2 of the same product and wouldn’t let me return one”
Assembly service cancelled two and a half hours before delivery with no assistance.
“Paid for an assembly service which got cancelled 2.5 hours before delivery by EMAIL.”
Website listing led to a different towel lacking its hanging loop.
“The new towels lacked a key feature—a loop for hanging”
Pro customer reports ongoing quality, shipping, and service problems with Wayfair.
“Quality problems, shipping problems, return problems, customer service problems”
Love seat arrived with screws that did not fit, needed longer ones.
“the screws didn't fit .had to go buy longer screws”
Item lost after two weeks and customer service provided no progress.
“Ordered 2 weeks ago, item lost, contacted customer services 3 times.”
Missed return window by four days and Wayfair refused the return.
“They will not honor the return..”
TV stand doors detached 36 days after purchase and Wayfair wouldn't help.
“The doors came off hinges 36 days after purchase.”
Dining set arrived rusty and wobbly; customer charged shipping and refund disputed.
“there was rust on one leg of the table, also all 4 chairs were wobbly.”
Company refunded only half the agreed amount and underpaid refund.
“Wayfair only refunded half of the agreed amount the promised.”
I would like to say that I am extremely pleased with my purchase. The Keilson 12 Piece Plastic/Resin Folding Adirondack Chair with Ottoman and Table is better than I expected. The delivery was on time and the delivery guys were very courteous and professional. I got the delivery in 2 days and I am very happy with the product. The quality is very nice, comfortable seating with a very reasonable price. They have a wide range of furniture to choose from. My patio is so transformed and looks beautiful in the new seats. I would definitely recommend this company to anyone looking for outdoor patio furniture.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wayfair is a large online retailer specialising in furniture and homewares, operating a marketplace model that lists products from many suppliers. Founded in the early 2000s and operating local sites including a UK-facing website, Wayfair offers a wide product range, multiple delivery options and third‑party courier fulfilment. Consumers researching Wayfair commonly look for information on delivery reliability, returns and product quality across its many listings.