Many reviewers mention fast delivery, accurate product descriptions, and an easy ordering process. A large number also report missed deliveries, lost items, and refunds that were delayed or withheld. Several customers received damaged or incorrect goods and struggled to get replacement parts. Ratings cluster at both very positive and very negative ends, showing a clear split in experiences.
Examples from available reviews (Nov 2021 – Mar 2026).
Staff were polite, kept customer informed, and delivery matched expectations.
“Was kept informed throughout of date and time of delivery.”
Day bed arrived promptly, is sturdy and good quality for price.
“The bed is sturdy and of very good quality for the price.”
Mattress picked up but refund not issued and company cannot locate item.
“they have no clue where the mattress is or my money.”
TV stand doors detached 36 days after purchase and Wayfair wouldn't help.
“The doors came off hinges 36 days after purchase.”
Several reviewers describe delivery within 24–48 hours and drivers who were professional and kept in touch. Recurring complaints mention couriers not showing up, orders left at building entrances, assembly appointments that were cancelled or missed, and parcels that went missing. Some reports also describe refunds being disputed and orders being cancelled but still shipped.
Some customers say the items met their price expectations and felt like good value. Others point to price drops after purchase and say price-match requests were refused. Reviews also mention paid services like assembly being cancelled or only partly refunded.
Several reviewers like the website and app for simple ordering and a broad range of products. A small but noticeable group says listings were misleading or missing features, and some report verification problems or spam calls after ordering. A few customers put items together themselves after installers did not arrive or parts were missing.
Positive comments often mention sturdy beds, console tables that matched well, and comfortable seating. Many other reviews describe damage, incorrect materials, torn upholstery, rusty fittings, doors coming loose, and screws that did not fit. Some buyers also report that the manufacturer does not offer replacement parts for certain items.
Several buyers mention regular tracking updates and delivery notices that arrived on time. Others describe weak communication, including cancellation requests being ignored, little follow-up on missing items, and unexpected unsolicited 0800 calls. Some complaints escalated because support did not provide a clear resolution.
Many reviews describe repeat satisfaction with the selection and fast fulfilment. A sizable set of one-star accounts, however, describes service breakdowns that led to charge disputes and involvement from banks. The reviews include clear recommendations alongside detailed accounts of operational problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: March 2026
Advertised two-day delivery took a week, causing travel for collection.
“Advertised as 2 day delivery, didn't arrive for a week.”
Item had quick delivery and good quality; reviewer very pleased.
“Quick delivery. Good quality.”
Customer experienced repeated delivery and return failures with poor support.
“Zero customer service as the problem you tell them about is NEVER properly addressed.”
Product choices were abundant and reviewer pleased with product.
“Lots of choices.”
Bedroom light was stylish and good quality; reviewer pleased.
“very pleased good quality and very stylish.”
Delivery was on time and the service professional.
“On time and professional”
Service was prompt, price good, and product was fabulous.
“Prompt service, good price, and fabulous product”
Customer found the service very helpful.
“Very helpful”
Delivery driver leaves items at building entrance making carry-in difficult.
“it is Not easy to carry it into your flat”
Products arrived early, complete, and reviewer very pleased.
“Always lovely products never anything missing arrived a day earlier”
Delivery was exactly as expected and items received.
“The delivery was spot on have just received them”
Bedframe arrived damaged and account verification issues added frustration.
“Item was delivered promptly but damaged - courier was Evri.”
Order held back to meet delivery date rather than shipping when ready.
“they won't ship it because they want it to arrive on date they say.”
Assembly appointment failed due to missing part and installer no-shows; customer assembled it.
“I ended up putting it together.”
Reviewer paid but did not receive lawnmower and could not get refund.
“I had been scammed!”
Order not delivered and Wayfair refused refund, leaving customer out $400.
“Wayfair refused to refund or deliver the product!”
Manufacturer no longer supplies replacement covers for gazebo.
“manufacturer no longer produces replacement covers”
Wayfair did not assist with delivery changes and offered little help.
“Wayfair does not care about their customers once payment is received.”
Item went on sale shortly after purchase but Wayfair did not refund difference.
“NOT WAYFAIR.”
Received duplicate item, was refused return despite being charged twice.
“They sent me 2 of the same product and wouldn’t let me return one”
Assembly service cancelled two and a half hours before delivery with no assistance.
“Paid for an assembly service which got cancelled 2.5 hours before delivery by EMAIL.”
Website listing led to a different towel lacking its hanging loop.
“The new towels lacked a key feature—a loop for hanging”
Pro customer reports ongoing quality, shipping, and service problems with Wayfair.
“Quality problems, shipping problems, return problems, customer service problems”
Love seat arrived with screws that did not fit, needed longer ones.
“the screws didn't fit .had to go buy longer screws”
Item lost after two weeks and customer service provided no progress.
“Ordered 2 weeks ago, item lost, contacted customer services 3 times.”
Missed return window by four days and Wayfair refused the return.
“They will not honor the return..”
TV stand doors detached 36 days after purchase and Wayfair wouldn't help.
“The doors came off hinges 36 days after purchase.”
Dining set arrived rusty and wobbly; customer charged shipping and refund disputed.
“there was rust on one leg of the table, also all 4 chairs were wobbly.”
Company refunded only half the agreed amount and underpaid refund.
“Wayfair only refunded half of the agreed amount the promised.”
I would like to say that I am extremely pleased with my purchase. The Keilson 12 Piece Plastic/Resin Folding Adirondack Chair with Ottoman and Table is better than I expected. The delivery was on time and the delivery guys were very courteous and professional. I got the delivery in 2 days and I am very happy with the product. The quality is very nice, comfortable seating with a very reasonable price. They have a wide range of furniture to choose from. My patio is so transformed and looks beautiful in the new seats. I would definitely recommend this company to anyone looking for outdoor patio furniture.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wayfair is an online retailer focused on home furniture, lighting, kitchenware, and garden products. It lists items from multiple brands and independent sellers, including sofas, beds, cabinets, mats, and outdoor structures. Wayfair runs a marketplace and organises delivery through third-party couriers and regional fulfilment partners. Customers can shop on desktop or mobile, track orders, and choose optional services such as paid assembly. The site provides product photos, specifications, and customer reviews to help shoppers decide.