Reviews show many customers receive good‑quality furniture with prompt delivery and straightforward assembly. However, a recurring theme is inconsistent courier performance and difficulties with returns or missed collections. Before buying, check the listed delivery carrier, tracking options and the seller’s returns policy; keep photos and order records if issues arise. These steps help manage risk when ordering bulky or higher‑value items through a marketplace that uses third‑party couriers.
Examples from available reviews (Nov 2021 – Feb 2026).
Arrived promptly and exceeded expectations with comfortable good-quality seating.
“I am extremely pleased with my purchase.”
Customer experienced repeated delivery and return failures with poor support.
“Zero customer service as the problem you tell them about is NEVER properly addressed.”
Delivery was very quick with no issues reported.
“Very quick delivery no issues”
Reviewer received many unsolicited 0800 calls after placing the order.
“I have been inundated with spam calls from 0800 numbers.”
Several reviewers praise prompt, professional deliveries, while a notable minority report delays, missed collections and awkward courier drop‑offs.
A small number of reviews highlight reasonable prices or good deals, including reduced‑price items in good condition.
Customers report easy ordering, clear tracking updates and straightforward assembly; some note occasional delivery date confusion.
Many reviews describe sturdy, well‑finished items that meet expectations; isolated reports note incorrect items or mismatched descriptions.
Experiences with communication vary: some find tracking and support helpful, while others report spam, poor responses and difficulties contacting staff.
Most reviewers express satisfaction with products, but recurring concerns relate to courier reliability and customer contact for issues or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · bbb.org (10) · Reviews (1) · Quotes shortened · As of: February 2026
Delivery arrived six days early and timing caused inconvenience.
“Delivery was on the wrong day, arrived 6 days early.”
Day bed arrived promptly, is sturdy and good quality for price.
“The bed is sturdy and of very good quality for the price.”
Trolleys were poorly made and customer service refused compensation.
“two trolleys that were completely unfit for purpose”
Delivery arrived two days after ordering and product quality seemed great.
“wow delivery so fast only 2 days after ordering”
Order arrived within two days, was well packed and complete.
“My order was delivered within two days of ordering.”
Reviewer states product was good quality and great value.
“Good quality and great value”
Item matched description, easy to order and delivered quickly.
“easy to order very good price and quick delivery”
Delivery within 24 hours and product quality matched description.
“Fast delivery within 24hrs”
Reviewer has never experienced problems with Wayfair.
“Have never had a problem with Wayfair.”
Sofa delivered promptly, delivery team communicated and assembly was easy.
“hassle free from start to finish”
Delivery took less than 24 hours from ordering.
“Really fast delivery in fact less than 24 hours from ordering!”
Staff were polite, kept customer informed, and delivery matched expectations.
“Was kept informed throughout of date and time of delivery.”
Reviewer reports consistently great service.
“Same great service”
Website is easy to access with many options, sometimes overwhelming.
“Wayfair is a great website easy to access order and get in contact with if need be”
Staff member was helpful and friendly, improving the ordering experience.
“The lady was very helpful and friendly”
Reviewer finds the experience wonderful as always.
“Wonderful as always”
Reviewer loves both the products and the service.
“Love the products and service!!”
Item never arrived and reviewer had to dispute payment via Visa.
“I purchased an item that never arrived”
Console table arrived fast and matched online description.
“Console table easy to assemble, as good as picture on site.”
Delivery service using Evri did not follow basic delivery procedures.
“THEY DO NOT KNOCK THEY DO NOT RING BELL.”
Defective lamp discovered after return window and support refused help.
“it appears that I am out of luck.”
Vanity showed partial shipment and no ETA; cancellation impossible.
“Have no explanation, tell me the order cant be canceled and I just have to wait indefinitely to see when it arrives.”
Missing parts across deliveries and Wayfair refused combining parts to fix issue.
“Wayfair would not allow me to combine parts from both deliveries”
Mattress picked up but refund not issued and company cannot locate item.
“they have no clue where the mattress is or my money.”
Promised two-day delivery failed and company gave poor communication.
“Two day delivery turned into not knowing where package was”
Massage table arrived damaged with rips, unsuitable for professional use.
“The massage table arrived damaged with visible rips in the faux leather upholstery.”
Customer service failed and Wayfair is holding the reviewer's $629.
“Theyre holding my $629 hostage”
Price dropped drastically days after purchase and Wayfair refused price match.
“the chairs went on sale for $279 for two chairs, half priced.”
Cancellation ignored, item shipped and refund still pending despite promise.
“Despite this, Wayfair refused to cancel and shipped the item two days later anyway.”
Paid for assembly which was cancelled last minute and offered tiny credit.
“Paid $289 and if I want to return it they will credit us $30.”
Sectional arrived with missing parts and replacements lost; poor communication.
“it came 2-3 weeks later with parts missing.”
Prompt delivery and good quality packaging; product arrived in excellent condition.
“I was very pleased with the prompt service.”
Delivery company DHL repeatedly missed promised deliveries.
“they never deliver when they say.”
Purchase was really easy and reviewer was impressed.
“Really easy well impressed”
Bed is sturdy and reviewer pleased.
“Great sturdy bed”
Item received did not match description; was lino not a kitchen mat.
“When received it was a piece of lino.”
Delivery was very quick with no issues reported.
“Very quick delivery no issues”
Reviewer praised products and quick delivery.
“Great products and quick delivery 👍”
Tracking provided frequent updates and was a good experience.
“I was constantly getting updates.”
Reviewer received many unsolicited 0800 calls after placing the order.
“I have been inundated with spam calls from 0800 numbers.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Wayfair is a large online retailer specialising in furniture and homewares, operating a marketplace model that lists products from many suppliers. Founded in the early 2000s and operating local sites including a UK-facing website, Wayfair offers a wide product range, multiple delivery options and third‑party courier fulfilment. Consumers researching Wayfair commonly look for information on delivery reliability, returns and product quality across its many listings.