Reviews Analysed
21
We Collect & Analyse Reviews
Furniture at Work
Experiences & Reviews
Furniture at Work is a UK supplier of workplace and educational furniture, commonly supplying desks, chairs and storage solutions. The company offers online ordering and delivery services aimed at businesses, schools and healthcare organisations. People searching reviews typically look for information on delivery reliability, product fit and customer support performance.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
11d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Most reviews note prompt, efficient deliveries, but several report repeated delays, missed delivery promises and occasional courier issues.
Share
Mixed
29%
💰
Value for money
A small number of reviewers describe prices as reasonable and good value; there is limited data on wider pricing perceptions.
Share
Mixed
3%
⚡
User experience
Ordering is commonly described as easy and straightforward; customers report fast processing and clear delivery arrangements in many reviews.
Share
Strong
12%
🔧
Product quality
Numerous reviewers praise product quality and build, though a minority report mismatched dimensions or incorrect items on delivery.
Share
Strong
12%
📞
Communication
Several reviewers report poor responsiveness and lack of delivery updates; fewer reviews praise clear, timely communication about delivery.
Share
Weak
12%
⭐
Overall experience
Most reviewers give a positive overall impression citing good products and service, but a notable minority describe unresolved delivery problems.
Share
Strong
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – October 2025).
Argus Classroom Chairs
"I was promised that when I bought 50 Argus classroom seats, they would be delivered on November 23rd.
Following that, I received a confirmation email informing me of the delay caused by Covid.
But will be delivered on the 26th.
By the 26th, nothing had been delivered, and I called the company, who informed me that the crew had fallen behind by three days and that they would send me an email advising me when my item will be delivered.
I never received an email or a telephone call.
When I contacted again, I was informed that the supplier issue had been resolved.
And never to call them again. That I’m a stubborn client.
I would not utilize this firm again.
"
Cooper Mike
Collected.reviews
Dec 03, 2021
Featured for: Delivery delay and poor communication
Most inept furniture company
"Must qualify for one of the most inept furniture companies. I ordered two units in July with a promise of delivery in 10-15 working days. They still h..."
Paul Gilchrist
External Source
Sep 08, 2025
Featured for: Repeated late delivery and no replies
Highly recommended
"This is the second time I have ordered goods from Furniture At Work. The ordering p..."
Emma Williams, Phoenix Training
External Source
Sep 25, 2025
Featured for: Easy ordering, good price, fast delivery
Was surprised at the size of the…
"Was surprised at the size of the package, looked too small. I spoke to the sales team and they said it is flat packed. When I built it up the internal..."
Derek E
External Source
Sep 14, 2025
Featured for: Incorrect dimensions; product information missing
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
D
David Morrison
External Source
Oct 01, 2025
Excellent product impeccably delivered
Very efficient and prompt delivery of excellent office desk chair. Many...
E
Emma Williams, Phoenix Training
External Source
Sep 25, 2025
Highly recommended
This is the second time I have ordered goods from Furniture At Work. The ordering p...
T
Tom Hill-Gardner
External Source
Sep 22, 2025
Good quality products and delivered…
Good quality products...
A
ALWYN WILLIAMS
External Source
Sep 17, 2025
Quaity and irdering excellent.
Quaity and irdering excellent. Didn't like the fact that the Courier insisted that it had to be placed in the hou...
L
Lawrence Allen
External Source
Sep 17, 2025
Prompt and efficient service
...
A
Andy Beckwith
External Source
Sep 16, 2025
Great service from Furniture At Work…
Great service from Furniture At Work...
F
F. A. O. Kings International College
External Source
Sep 16, 2025
Great service
Great service, kept up-to-dat...
T
Tracy
External Source
Sep 15, 2025
Service and price was great
...
D
Derek E
External Source
Sep 14, 2025
Was surprised at the size of the…
Was surprised at the size of the package, looked too small. I spoke to the sales team and they said it is flat packed. When I built it up the internal...
M
Mark
External Source
Sep 11, 2025
Easy process
Great easy process a...
J
John Richardson
External Source
Sep 10, 2025
Meeting expectations
You delivered a good product before...
M
Mark Diaper
External Source
Sep 10, 2025
Great service all round.
...
N
Nicholas Davis
External Source
Sep 09, 2025
Very prompt service -- item delivered…
Very prompt service -- it...
P
Paul Gilchrist
External Source
Sep 08, 2025
Most inept furniture company
Must qualify for one of the most inept furniture companies. I ordered two units in July with a promise of delivery in 10-15 working days. They still h...
V
Valerie
External Source
Sep 08, 2025
Good communication
Good communication. Ordering was easy. Delive...
M
Margaret Guppy
External Source
Sep 02, 2025
Quality office chair.
Very pleased with the product.V...
F
Fiona
External Source
Sep 02, 2025
Not great delivery service
The furniture should have been delivered 10 days from ordering. When it didn't arrive I chased them and was told a d...
L
Lynne Williams
External Source
Sep 01, 2025
Extremely efficient!
GP was extremely helpful and was able to...
S
Sharron Reynolds
External Source
Sep 01, 2025
Service was provided as expected
Service was provided as expected. excellent communication re...
M
Mr Chris Harker
External Source
Aug 29, 2025
I ordered an array of office furniture…
I ordered an array of office furniture from this company for m new office, 2 rooms to fill. 3 new desks, 3 chairs, side units and cabinet. The deliver...
Conclusion
Reviews show a clear pattern: many customers report easy ordering, good product quality and prompt delivery, while several others describe delivery delays and poor follow-up. Specific product issues reported include incorrect dimensions or wrong-colour items, so check exact measurements and finishes before purchase. Several negative reviews mention lack of timely responses to calls and emails; ask for written delivery windows and confirmation if delivery reliability is critical. For purchasers, request clear dimension details and confirm delivery arrangements in writing to reduce the likelihood of the issues reported.