Many customers mention fast delivery, simple online ordering, and sturdy furniture such as desks, chairs, and mats. Several reviews highlight polite delivery crews and no-fuss in-home assembly. Other reviewers describe missed deliveries, emails that go unanswered, and refund or returns disputes that never get resolved. Overall, the reviews split sharply between smooth fulfilment and repeated after-sales service problems.
Examples from available reviews (Oct 2020 – Feb 2026).
Order process easy, delivered on time and workmanship was great.
“It was easy specify what was needed and place the order. Communications were good and was delivered on time. Workmanship was great.”
Item was delivered very promptly within two days.
“Very prompt service -- item delivered within 2 days”
They ignored emails for months and did not deliver the product.
“3.5 months of ignoring my emails for a product that should have been delivered after 1 month.”
Chair differed from description, arrived damaged and refund was refused.
“bought a chair was nothing like it said or showed turned up with marks on it”
Many reviews applaud quick dispatch, on-time drivers, and fast assembly on site. Another clear group describes missed or late deliveries and orders that never arrive. Several low-rated reviews also mention extra, unexpected fees for returns or collection.
Many customers call the pricing competitive and say office chairs, desks, and mats offer good value. A smaller set of reviews mentions unexpected delivery or return charges that increased the total cost. When people praise the price, they often also point to product durability.
Customers often describe the online ordering process as easy, with clear product pages. Fewer comments focus on site usability or dimensions, though some mention missing internal measurements. A handful of reviewers note navigation or spec gaps that affected what they chose to buy.
Many reviews say desks feel solid, chairs are comfortable, and mats work well, with items arriving in good condition. Others report manufacturing defects, damage on arrival, or structural failures that led to refund requests. In several low-rated reviews, quality issues sit alongside slow or refused fixes.
Many customers say they received delivery dates and tracking updates. A strong set of negative reviews reports unanswered emails, long refund delays, and delivery dates changing without notice. These communication problems often appear together with unresolved returns or missing items.
High-rated reviews describe fast fulfilment, capable delivery teams, and long-lasting products. Low-rated reviews describe lengthy non-delivery, ignored attempts to get in touch, and refunds being refused. The reviews show a sharp split between dependable orders and major after-sales failures.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
The delivery was very quick and efficient.
“WAS VERY QUICK DELIVERY”
Order process easy, delivered on time and workmanship was great.
“It was easy specify what was needed and place the order. Communications were good and was delivered on time. Workmanship was great.”
Ordering was easy with a great choice of products.
“Ease of ordering and great choice of products”
Desks were delivered promptly and are of good quality.
“The office desks were delivered promptly and are of good quality.”
Product arrived on time and in good condition.
“Product arrived on time and in good condition.”
Chair arrived in a poor box but was excellent quality and comfortable.
“the chair itself is excellent quality and value for money”
Desk shipped quickly and was easy to install.
“The order for the desk was shipped quickly and very easy to install. Excellent service”
They consistently provided reliable, quality service.
“As always quality service . MIDFIT TYRE SERVICES”
Mats arrived within two days and are effective.
“Arrived within 2 days of ordering the mats. Very effective mats that don't move when trod upon.”
Good price, prompt despatch and fast delivery with good communications.
“Good price, prompt despatch, fast delivery, well packaged. Good communications”
Delivery was poor—driver left pallet and provided no help.
“Driver would only drop outside left on a pallet.”
I was kept informed throughout the process.
“Kept informed throughout the process”
Office desks are great quality and delivered fast.
“Great quality office desks, fast deliver.”
Good price, prompt delivery and they kept me informed.
“Good price. Prompt delivery kept informed. Return very effecient.”
Received wrong or poor-quality item and returns were refused.
“Poor quality -it was not possible to assemble the unit”
Product fit our needs and was good quality.
“Product was just what we were looking for and it is good quality and a good fit.”
Delivery drivers were punctual, polite and assembled furniture quickly.
“The two delivery drivers were polite and cheery and assembled our new furniture in a jiffy”
Online ordering was straightforward with good quality and competitive prices.
“The online order process was very straightforward, quality very good and prices were extremely competitive.”
Item arrived quickly, as described, and seems hard-wearing.
“Arrived quickly, as described, appears very hard wearing”
Website was easy to navigate and ordering was simple.
“Easy to navigate website and place order.”
Delivery was very efficient and prompt for the office chair.
“Very efficient and prompt delivery of excellent office desk chair.”
Repeat purchase; easy ordering, good quality and fast delivery.
“The ordering process is easy, the products are reasonably priced, good quality and fast delivery.”
Products were good quality and delivered swiftly.
“Good quality products and delivered swiftly”
Courier ignored clear instructions and left items inside the house.
“Didn't like the fact that the Courier insisted that it had to be placed in the house”
The service was prompt and very efficient.
“Prompt and efficient service”
Great service with a straightforward ordering process.
“Great service from Furniture At Work and straightforward ordering process.”
They kept me updated about delivery and I was pleased.
“kept up-to-date with delivery - very happy!”
Service and price were both excellent overall.
“Service and price was great”
Actual internal dimensions were smaller than expected, limiting storage capacity.
“The advert should have quoted the internal dimensions as well.”
Ordering process was easy and product was fantastic.
“Great easy process and fantastic product.”
Product delivered before the advised date as promised.
“You delivered a good product before the advised delivery date.Thank you.”
The service was great all round and efficient.
“Great service all round.”
Item was delivered very promptly within two days.
“Very prompt service -- item delivered within 2 days”
Ordered units not delivered despite promises and missed communications.
“They even had the temerity to claim that it had already been delivered and they wanted payment”
Ordering was easy, communication clear, and delivery quick.
“Good communication. Ordering was easy. Delivery was quick with a clear date and time given.”
Very pleased with the product and fast, efficient service.
“Very pleased with the product.Very fast and efficient service.”
Delivery repeatedly missed and required multiple chases.
“The furniture should have been delivered 10 days from ordering.”
Helpful staff delivered the entire order on the same day.
“GP was extremely helpful and was able to deliver all of our order on the same day!”
Service met expectations with excellent delivery communication around holidays.
“Service was provided as expected. excellent communication regarding our needs for delivery around holiday closure times.”
Delivery dates changed without notification and customer support was unresponsive.
“The delivery dates kept on changing, no notification of delays”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Furniture at Work sells office furniture, including desks, ergonomic chairs, storage units, and anti-slip mats. Its website provides a catalogue and ordering system, with product pages that list specifications. Delivery ranges from courier drop-offs to two-person delivery with optional assembly. Customers can also order accessories and fitted office solutions online. Listings typically include dimensions and materials to support workplace buying decisions.