Many customers mention fast delivery, simple online ordering, and sturdy furniture such as desks, chairs, and mats. Several reviews highlight polite delivery crews and no-fuss in-home assembly. Other reviewers describe missed deliveries, emails that go unanswered, and refund or returns disputes that never get resolved. Overall, the reviews split sharply between smooth fulfilment and repeated after-sales service problems.
Examples from available reviews (Oct 2020 – Feb 2026).
Order process easy, delivered on time and workmanship was great.
“It was easy specify what was needed and place the order. Communications were good and was delivered on time. Workmanship was great.”
Item was delivered very promptly within two days.
“Very prompt service -- item delivered within 2 days”
They ignored emails for months and did not deliver the product.
“3.5 months of ignoring my emails for a product that should have been delivered after 1 month.”
Chair differed from description, arrived damaged and refund was refused.
“bought a chair was nothing like it said or showed turned up with marks on it”
Many reviews applaud quick dispatch, on-time drivers, and fast assembly on site. Another clear group describes missed or late deliveries and orders that never arrive. Several low-rated reviews also mention extra, unexpected fees for returns or collection.
Many customers call the pricing competitive and say office chairs, desks, and mats offer good value. A smaller set of reviews mentions unexpected delivery or return charges that increased the total cost. When people praise the price, they often also point to product durability.
Customers often describe the online ordering process as easy, with clear product pages. Fewer comments focus on site usability or dimensions, though some mention missing internal measurements. A handful of reviewers note navigation or spec gaps that affected what they chose to buy.
Many reviews say desks feel solid, chairs are comfortable, and mats work well, with items arriving in good condition. Others report manufacturing defects, damage on arrival, or structural failures that led to refund requests. In several low-rated reviews, quality issues sit alongside slow or refused fixes.
Many customers say they received delivery dates and tracking updates. A strong set of negative reviews reports unanswered emails, long refund delays, and delivery dates changing without notice. These communication problems often appear together with unresolved returns or missing items.
High-rated reviews describe fast fulfilment, capable delivery teams, and long-lasting products. Low-rated reviews describe lengthy non-delivery, ignored attempts to get in touch, and refunds being refused. The reviews show a sharp split between dependable orders and major after-sales failures.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (20) · Reviewcentre (10) · Reviews (1) · Quotes shortened · As of: February 2026
Chair was poorly made and customer service refused refund or repair.
“Would not address defects in a badly made office chair”
Customer service was poor and delivery times were uncertain.
“the customer service is poor, they never know when your items will be delivered”
Advertised free delivery then charged an extra £60 unexpectedly.
“they needed an additional £60 for delivery”
Company blamed customers for damaged desks and refused refund.
“blamed their desks cracking when screwing in screws to ‘customer error’”
Describes staff as unprofessional and advises avoidance.
“bunch of unprofessional people.”
They ignored emails for months and did not deliver the product.
“3.5 months of ignoring my emails for a product that should have been delivered after 1 month.”
Item not as described and return incurred a £26 restocking fee.
“told me I had to pay a restocking fee of £26.”
I was promised that when I bought 50 Argus classroom seats, they would be delivered on November 23rd.
Following that, I received a confirmation email informing me of the delay caused by Covid.
But will be delivered on the 26th.
By the 26th, nothing had been delivered, and I called the company, who informed me that the crew had fallen behind by three days and that they would send me an email advising me when my item will be delivered.
I never received an email or a telephone call.
When I contacted again, I was informed that the supplier issue had been resolved.
And never to call them again. That I’m a stubborn client.
I would not utilize this firm again.
Large order missed delivery deadline and refunds ignored for months.
“they ignore any request for a refund via email or calls”
Large order was not fully delivered and they ignored refund requests.
“they ignore any request for a refund via email or calls”
Furniture lacked proper finishing and quality was poor.
“furniture doesn't have proper finishing.”
Customer service refused promised refund and did not return calls.
“Diabolical customer service, never return calls”
They failed to return calls and refused an assembly refund.
“Refuse to refund me the £60+ I paid to have my desk assembled which was not done.”
Promised delivery notice never arrived; had to chase and received no responses.
“no email response, no phone call nothing.”
Chair had manufacturing faults and refund was delayed for months.
“Office chair received with manufacturing faults.”
Received four chairs different from ordered and of inferior quality.
“I've been sent 4 chairs totally different from what I ordered.”
Received faulty chair and still awaiting collection and refund.
“still waiting for collection and my refund weeks & weeks later :(”
Chair differed from description, arrived damaged and refund was refused.
“bought a chair was nothing like it said or showed turned up with marks on it”
Stock was unavailable and replacement delivery was delayed over 20 days.
“Goods not in stock so the advertising was misleading.”
Items promised for next-day delivery did not arrive.
“Ordered items for next day delivery, which didn't arrive.”
Promised free exchange but was charged and ignored by customer service.
“I had to pay £19 for them to pick up the chair.”
Order arrived incomplete and damaged, with little response for two months.
“Two out of the 3 drawers were damaged or incomplete”
Refund took over three months with no communication and reviews removed.
“Zero communications.”
Desk bowed after 19 months, likely design fault; company unresponsive.
“It is now bowing in the centre; clearly a design fault.”
Faulty chair caused dangerous incident and the company did not resolve refund.
“faulty computer chair with spring in that fired out and nearly killed my kid”
Months later still without product and unable to obtain a refund.
“Here months later with no product and out of pocket.”
Damaged items and damaged replacements with no email responses for months.
“they do not respond to emails (9 emails now).”
Company charged an excessive return fee and refused refund despite damage.
“charged me £39.36+VAT for the return”
Order placed three weeks ago and chair still not delivered.
“still chair not delivered.”
Warns that ordering from this company leads to 'only three outcomes'.
“Be aware that if you order from this company, there will be only three outcomes :”
Defective chair after late delivery and unresponsive customer service.
“Screw hole in seat was defective”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Furniture at Work sells office furniture, including desks, ergonomic chairs, storage units, and anti-slip mats. Its website provides a catalogue and ordering system, with product pages that list specifications. Delivery ranges from courier drop-offs to two-person delivery with optional assembly. Customers can also order accessories and fitted office solutions online. Listings typically include dimensions and materials to support workplace buying decisions.