Customers repeatedly praise fast fulfilment, attentive support, and well-made boards and sets. Reviews mention next-day delivery, quick replacement of missing or damaged pieces, and careful packaging. A small number of entries flag pricing or give a slightly lower score. There are no recurring complaints about slow replies or widespread defects.
Examples from available reviews (Nov 2021 – Feb 2026).
Website made it easy to find and buy a 19-inch board quickly.
“this site was the only one which was really helpful.”
Ordered before lunch and the item arrived before 9am next morning.
“next morning before 9am it was delivered.”
WhatsApp support was very helpful and efficiently resolved an order blip.
“extra help from their What's App service.”
High-quality chess set, attractive and delivered quickly at a good price.
“The quality, the pricing and the speed at which the delivery was made is amazing.”
Service comes up most often, with reviews focusing on speed and quick action. Buyers mention next-morning delivery, two-day shipping to distant addresses, and fast replacement of faulty or missing pieces. Many describe staff as helpful in post-sale support.
Several reviews say the products offer fair value and good pricing for the quality. One lower-scored review still highlights attractive pricing along with quick delivery.
At least one reviewer says the website made it easy to find and buy a specific board. Several buyers also mention simple ordering and reliable packaging that kept items protected in transit.
Reviews highlight craftsmanship, solid build, and attractive design across different sets. Buyers call items "beautiful" and "outstanding," and some say they are worth handing down, pointing to perceived longevity.
Some reviews note quick replies and direct messaging support, including WhatsApp, to sort out order issues. These comments appear less often than feedback on delivery speed and product quality.
Feedback stays strongly positive across buying, delivery, and product quality. The ratings do not show a clear split between high and low scores in this sample.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Website made it easy to find and buy a 19-inch board quickly.
“this site was the only one which was really helpful.”
Ordered before lunch and the item arrived before 9am next morning.
“next morning before 9am it was delivered.”
WhatsApp support was very helpful and efficiently resolved an order blip.
“extra help from their What's App service.”
Damaged order was promptly replaced until arrival in perfect condition.
“customer service were quick to respond and send replacements”
Board arrived quickly, was well packaged and matched existing pieces perfectly.
“it was great quality and matched his pieces perfectly.”
Beautiful chess set; son delighted and delivery was efficient.
“A truly beautiful chess set”
Pleased with board and pieces and impressed by customer service.
“equally impressed with the customer service”
They provided above and beyond service and a high-quality set.
“free courier service provided was efficient and rapid”
Purchased chess set arrived well packaged next day; service was excellent.
“it arrived very well packaged the next day.”
Staff were helpful and responsive and the luxury set arrived well packaged.
“They were very responsive to queries raised, helpful, kind”
Thrilled with the 14" magnetic folding set; praised craftsmanship and design.
“Fine craftsmanship, solidly built and beautiful design.”
Company promptly replaced defective and lost pieces free of charge.
“They immediately replaced it without question”
Team was quick to answer queries and products arrived promptly.
“Friendly and helpful team were very quick to answer queries.”
Good quality at a great price and excellent, speedy customer service.
“responses to the issue within an hour”
Quality pieces sold at a fair price with excellent customer service.
“Quality pieces at a fair price and excellent customer service!”
Customer service promptly mailed replacement pieces to restore the set.
“Paula was amazing and popped the two pieces in the post”
Bought as a gift; very pleased with superb-quality set and perfect transaction.
“I am absolutely pleased with it.”
Fast, helpful service and an amazing chess set.
“Fast service and really helpful and chess set is amazing !”
Company responded quickly and delivered a beautifully made board in two days.
“Board arrived to northern Ireland in 2 working days.”
Travel chess set arrived quickly and was an excellent product.
“Arrived quickly and an excellent product.”
Backgammon set arrived quickly and was beautifully made; reviewer very happy.
“It is a really beautiful board, so well made and I am so happy with it.”
Excellent products and very personal, helpful customer service.
“everything felt genuinely personal.”
Purchases become valued, high-quality games handed down through generations.
“handed down from one generation to the next .”
Classy-looking chess board arrived quickly.
“Very nice classy-looking chess board, arrived quickly.”
Set was outstanding and beautifully crafted; service was prompt.
“The chess set is outstanding and beautifully crafted.”
Being a chess enthusiast, I'm always on the look for new and exciting chess boards and pieces. My parents were very surprised when I presented them this beautiful Regency Chess Set as a gift on Christmas. It's absolutely gorgeous and the board and pieces make the game even more interesting and enjoyable.The entire ensemble is stunning. I have bought chess boards before and none of them can compare to this. The quality, the pricing and the speed at which the delivery was made is amazing. I am very satisfied with my new purchase. Looking forward to getting another set for myself.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
The Regency Chess Company sells chess equipment and accessories through its online shop. It offers chess boards, chess pieces, and complete sets in a range of sizes and finishes. Listings usually show materials, dimensions, and images to help buyers choose. Customers can check out online, pick from standard delivery options, and contact support for questions and aftercare.