Reviews Analysed
21
We Collect & Analyse Reviews
The Regency Chess Company
Experiences & Reviews
The Regency Chess Company is a specialist retailer selling chess sets, boards and related game accessories via an online shop. Consumers researching reviews typically look for craftsmanship, delivery reliability and after-sales support when considering purchases from this sort of specialist seller. Review summaries help assess product build, value and the effectiveness of customer service before buying.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
11d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Most reviewers note fast delivery, careful packaging and attentive customer care; service and logistics are described as efficient and helpful.
Share
Strong
22%
💰
Value for money
A small number explicitly mention fair or keen pricing and good value; the sample is limited but comments are positive about price.
Share
Mixed
6%
⚡
User experience
Ordering and the website experience are described as straightforward; several buyers highlight clear product pages, chat help and quick responses.
Share
Strong
7%
🔧
Product quality
Products are regularly described as well crafted, solid and attractive; a few customers reported minor faults which were later corrected by the company.
Share
Strong
26%
📞
Communication
Customers describe prompt, personalised responses to queries and quick action on replacements; staff communication is frequently praised.
Share
Strong
13%
⭐
Overall experience
Most reviewers report a positive end-to-end experience, recommending the company and noting repeat purchases and suitability as gifts.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Above and Beyond Customer Care
"Five stars are insufficient to express my appreciation for the “above and beyond” levels of service and customer care The Regency Chess Company provid..."
CF
Trustpilot
Sep 30, 2025
Featured for: detailed, covers service and product
Lewis Chessmen
"I have bought in all 4 Lewis chess sets. One of them the black color started rubbing off. They immediately replaced it without question, and the new s..."
Tim Simon
Trustpilot
Sep 30, 2025
Featured for: product issue and rapid replacement
A truly beautiful chess set that my Son…
"A truly beautiful chess set that my Son wanted for his 40th birthday, he is delighted with it...."
Stella Wolstenholme
Trustpilot
Sep 30, 2025
Featured for: explicitly cites easy ordering delivery
Chess board and pieces
"Being a chess enthusiast, I'm always on the look for new and exciting chess boards and pieces. My parents were very surprised when I presented them this beautiful Regency Chess Set as a gift on Christmas. It's absolutely gorgeous and the board and pieces make the game even more interesting and enjoyable.The entire ensemble is stunning. I have bought chess boards before and none of them can compare to this. The quality, the pricing and the speed at which the delivery was made is amazing. I am very satisfied with my new purchase. Looking forward to getting another set for myself."
Alex Colby
Collected.reviews
Nov 23, 2021
Featured for: early review praising product price
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Stella Wolstenholme
trustpilot.com
Sep 30, 2025
A truly beautiful chess set that my Son…
A truly beautiful chess set that my Son wanted for his 40th birthday, he is delighted with it....
L
Laura Crossley
trustpilot.com
Sep 30, 2025
Excellent Product & Customer Service
Recently made a purchase from The Regency Chess Company and was very pleased with the board and p...
C
CF
trustpilot.com
Sep 30, 2025
Above and Beyond Customer Care
Five stars are insufficient to express my appreciation for the “above and beyond” levels of service and customer care The Regency Chess Company provid...
M
Mr Robin Harding
trustpilot.com
Sep 30, 2025
Great Service, Great Product
I recently purchased a chess set and board for my grandsons birthday; the service was excellent it arrived very well packaged the next day. I have not...
M
Marcus Atkinson
trustpilot.com
Sep 30, 2025
Exceptional Quality Products and Customer Service
Regency Chess are an amazing company to deal with. I recently purchased a luxury chess set after looking for several weeks and the assistance and guid...
L
Luke
trustpilot.com
Sep 30, 2025
I bought a 14" magnetic folding board…
I bought a 14" magnetic folding board set and am thrilled to bits...
T
Tim Simon
trustpilot.com
Sep 30, 2025
Lewis Chessmen
I have bought in all 4 Lewis chess sets. One of them the black color started rubbing off. They immediately replaced it without question, and the new s...
M
Mark
trustpilot.com
Sep 30, 2025
Great quality and service. Highly recommended.
Friendly and helpful team were very quick to answer queries. Absolutely beautiful and great qu...
e
evilhomer
trustpilot.com
Sep 30, 2025
Excellent quick service and quality products
I wanted to purchase a slightly higher quality chess piece set, without spending a fortune and regency chess had some lovely sets. I ordered at a grea...
S
Sion Williams
trustpilot.com
Sep 30, 2025
Quality pieces at a fair price and…
Quality pieces at a fair price...
M
Michelle Connell
trustpilot.com
Sep 30, 2025
Wonderful company and service
If I could give this company a hundred stars I would gladly. Sadly two pieces from an old Italfama chess set got broken when knocked over and I wrote...
c
chiefjazzaol.com
trustpilot.com
Sep 30, 2025
I bought this chess set as a birthday gift
I bought this chess set as a gift for my grandson and am absolutely pleased with it. If you are looking for a chess set of superb qual...
R
Richard Baker
trustpilot.com
Sep 30, 2025
Fast service and really helpful and…
Fast service and really helpf...
J
JMD
trustpilot.com
Sep 30, 2025
Excellent company
I bought the 19 Inch No.5 Inlaid Wooden Chess Board with notation for my son for xmas. It is absolutely beautiful and so well made. I ordered then pan...
D
Dave Carter
trustpilot.com
Sep 30, 2025
Great for chess equipment
Ordered a travel chess set. Arrive...
S
Shona Grieve
trustpilot.com
Sep 30, 2025
I received The Manopoulos Walnut Black…
I received The Manopoulos Walnut Black and Oak Club Large Backgammon Set very quickly, great service. It is a really beau...
A
Avant Guardian
trustpilot.com
Sep 30, 2025
Excellent items and great customer service
I can't really sing the praises of this company enough...okay, the chess pieces and board I got are amazing. But it's the customer service that really...
D
Dr Jacky Chambers
trustpilot.com
Sep 30, 2025
GAMES FOR MANY GENERATIONS
Every time you purchase a game from this wonderful company you know it will become a valued , high quality an...
S
Sushila Burgess
trustpilot.com
Sep 30, 2025
Very nice classy-looking chess board
Very nice classy-looking ch...
C
Christine Coelho
trustpilot.com
Sep 30, 2025
Beautiful craftsmanship
Excellent and prompt service from order to delivery. The chess set is outsta...
Conclusion
Across the reviews, buyers commonly report high product quality and attractive craftsmanship, with many sets described as well made and beautiful. Delivery and packaging receive consistent praise for speed and care, and communication is frequently called prompt and personalised. A minority of buyers reported small product faults (scuffed colour or chipped pieces); these reports say the company sent replacements quickly. For prospective customers this pattern indicates reliable service and responsive after-sales support; those concerned about individual piece uniformity should ask about replacement policies before purchase.