Reviewers repeatedly praise the quality of the products, especially paints, pens, and specialist tools that perform as expected. Many mention fast dispatch, tidy packaging, and a straightforward online ordering process. The main recurring drawback is delivery trouble with one courier and late notices that items are out of stock. Several reviews also highlight customer-service staff who stepped in and dealt with problems directly.
Examples from available reviews (Feb 2023 – Mar 2026).
Next-day delivery failed with DX and emails went unanswered for weeks.
“the item still has not arrived.”
Initial DX delivery issues resolved by helpful customer service (Zoe).
“Spoke to Zoe in LGC customer service.”
High-quality paints made a difference and were sent promptly.
“what a difference good quality paints make.”
Ordering was easy and goods arrived promptly and well packaged.
“Easy to order online. Goods arrived very promptly.”
Reviews often praise the in-house team for friendly, proactive help and for sorting problems quickly. Several customers name specific customer-service staff who helped with order issues. By contrast, third-party delivery—especially DX—shows up most often as the service weak spot.
Many reviewers say the pricing stacks up well against other options and describe their purchases as good value. Mentions of discounts and competitive prices come up alongside comments that the products suit their needs. Complaints about cost are uncommon.
Customers describe the website as clear and easy to use, with a simple ordering process. Several mention quick dispatch, click-and-collect, and being able to find hard-to-get items. Positive notes about usability come through as a dominant theme.
Many reviews focus on how well items are made and how they perform, with specific praise for paints, pens, pencils, and tools. Customers say products arrive in good condition and match what they expected. High satisfaction with the products appears repeatedly.
Some reviewers mention prompt dispatch notifications and useful updates from staff. Others report late out-of-stock messages, items being removed after a dispatch notice, and emails or calls going unanswered. In some cases, refunds are said to be resolved, but slow stock communication remains a repeated complaint.
The picture is mixed: many five-star reviews praising products and service sit alongside low ratings tied to delivery and stock-handling problems. When courier issues appear, reviewers often describe frustration and slow resolution. Both positive and negative experiences recur and shape the overall view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Everything satisfactory with no problems or disappointments.
“All satisfactory with no problems or disappointments.”
Paint received as expected and in good condition.
“Received my paint as expected in good order”
High-quality paints made a difference and were sent promptly.
“what a difference good quality paints make.”
Good quality product, friendly customer service and prompt Royal Mail delivery.
“Good quality product. Great customer service.”
Next-day delivery failed with DX and emails went unanswered for weeks.
“the item still has not arrived.”
Main gift refunded as out of stock while extras were shipped; phones unanswered.
“an email and refund for the main gift, sorry not in stock”
Products were as desired and the service was perfect.
“Everything went very well.”
Products were great and delivery was fast.
“Great products and fast delivery ❤️”
Ordering was easy and goods arrived promptly and well packaged.
“Easy to order online. Goods arrived very promptly.”
Found hard-to-find pencils at a good price; online purchase and delivery were quick.
“London Graphic Centre had them and a good price.”
Excellent service; item well made, timely arrival and good packaging.
“Item well made, arrived in good time and just right!”
Next-day delivery failed by DX and customer service did not reply.
“DX Delivery failed to deliver my order”
Delivery was slow and untracked; customer support unresponsive.
“Nice selection of products, but useless at actually delivering orders.”
Initial DX delivery issues resolved by helpful customer service (Zoe).
“Spoke to Zoe in LGC customer service.”
Good products and staff but delivery via DX caused problems and no replies.
“Bad point: They use dx delivery (dx express) to deliver products”
Clear website, prompt customer service and on-time delivery.
“Obvious and navigable website, prompt customer service, delivery on time.”
Clear website, quick dispatch, and excellent overall service.
“My grandson had just what he wanted and very quickly dispatched.”
Reviewer found the company excellent in all areas.
“Excellent in all areas thankyou x”
Fast delivery, well packaged items, and good prices.
“Fast delivery, Well packaged products and good prices”
Great products at a good price and arrived swiftly.
“Great products for a good price and arrived swiftly”
Late out-of-stock notices made the ordering process feel untrustworthy.
“the items were in fact out of stock”
Found the pens wanted; delivery was quick and satisfactory.
“Good range and delighted to find LGC selling the individual pens I wanted.”
Most items arrived well packed and on time, but one item was unavailable.
“one item was withdrawn from the order”
Products were good quality and cheaper than alternatives, delivered on time.
“They are both very good quality”
Products were great and delivery was speedy.
“Great products and speedy delivery”
Long delivery time; reviewer suggests choosing a better carrier.
“Ridiculous time to get the item to me”
Some items were out of stock after dispatch notice; refund processed.
“It said despatched and then got another email saying some of the items were out of stock”
Partial delay but customer service (Zoe) was excellent and kept informed.
“Zoe from LGC was amazing and kept me informed throughout.”
Very friendly, helpful customer service and speedy delivery.
“Yes,a first class experience from London Graphic Centre.”
Products arrived quickly and were neatly packaged.
“The products arrived quickly and were neatly packaged”
Iris Circle is well made, easy to use, and delivery was prompt.
“It's a brilliant product, easy to use and very well made.”
On-time, fast delivery and pleased with the ordered items.
“Fab service - on time and fast delivery.”
Delivered on time; good value and professional delivery service.
“Great value,pleased with purchase.”
Found exactly what they were looking for at the London Graphic Centre.
“The London graphic centre had exactly what I was looking for.”
Good products, easy-to-use website and availability of a student discount.
“Great products- easy to use website and student discount!”
Great product, swift delivery; the customer was very happy.
“Great product, swift delivery, super happy”
Excellent, prompt and kind customer service with helpful follow-up.
“I am extremely impressed with their customer service.”
Click and collect via local Rymans worked smoothly.
“Did click and collect via local Rymans. Worked smoothly.”
Issue resolved graciously; good product range and competitive prices.
“Excellent customer service!”
Customer care (Zoe) resolved a courier failure and ensured delivery.
“Brilliant service from Zoe in Customer Care”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
London Graphic Centre is a London supplier of art and design materials for students, hobbyists, and professional artists. Its range covers paints, inks, brushes, drawing tools, printmaking equipment, and specialist papers. Customers can shop online with product pages, technical details, and national delivery options, or buy in store. Institutions and students can access trade accounts and educational discounts. The business stocks major industry brands as well as niche items for illustration, print, and graphic arts.