Reviewers repeatedly praise the quality of the products, especially paints, pens, and specialist tools that perform as expected. Many mention fast dispatch, tidy packaging, and a straightforward online ordering process. The main recurring drawback is delivery trouble with one courier and late notices that items are out of stock. Several reviews also highlight customer-service staff who stepped in and dealt with problems directly.
Examples from available reviews (Feb 2023 – Mar 2026).
Next-day delivery failed with DX and emails went unanswered for weeks.
“the item still has not arrived.”
Initial DX delivery issues resolved by helpful customer service (Zoe).
“Spoke to Zoe in LGC customer service.”
High-quality paints made a difference and were sent promptly.
“what a difference good quality paints make.”
Ordering was easy and goods arrived promptly and well packaged.
“Easy to order online. Goods arrived very promptly.”
Reviews often praise the in-house team for friendly, proactive help and for sorting problems quickly. Several customers name specific customer-service staff who helped with order issues. By contrast, third-party delivery—especially DX—shows up most often as the service weak spot.
Many reviewers say the pricing stacks up well against other options and describe their purchases as good value. Mentions of discounts and competitive prices come up alongside comments that the products suit their needs. Complaints about cost are uncommon.
Customers describe the website as clear and easy to use, with a simple ordering process. Several mention quick dispatch, click-and-collect, and being able to find hard-to-get items. Positive notes about usability come through as a dominant theme.
Many reviews focus on how well items are made and how they perform, with specific praise for paints, pens, pencils, and tools. Customers say products arrive in good condition and match what they expected. High satisfaction with the products appears repeatedly.
Some reviewers mention prompt dispatch notifications and useful updates from staff. Others report late out-of-stock messages, items being removed after a dispatch notice, and emails or calls going unanswered. In some cases, refunds are said to be resolved, but slow stock communication remains a repeated complaint.
The picture is mixed: many five-star reviews praising products and service sit alongside low ratings tied to delivery and stock-handling problems. When courier issues appear, reviewers often describe frustration and slow resolution. Both positive and negative experiences recur and shape the overall view.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
London Graphic Centre is an amazing place for artists and designers. Their wide range of art supplies caters to all my needs and they have never failed me in providing the best quality products. The staff at London Graphic Centre are extremely helpful, knowledgeable and always willing to assist you with your purchase.
One thing that stood out was their excellent customer service which makes shopping at London Graphics an absolute pleasure. They take the time to understand what I need and suggest products that work perfectly for my requirements.
Their online store offers convenience, with reliable shipping options available directly from their website. Online orders arrive promptly with items well packaged preventing any possible damages occurring during delivery.
Overall, my experience shopping at London Graphic Centre has been a positive one every time I visit or place an order online. With such a vast selection of brands available in-store and online, it's hard not to indulge myself on each visit there!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
London Graphic Centre is a London supplier of art and design materials for students, hobbyists, and professional artists. Its range covers paints, inks, brushes, drawing tools, printmaking equipment, and specialist papers. Customers can shop online with product pages, technical details, and national delivery options, or buy in store. Institutions and students can access trade accounts and educational discounts. The business stocks major industry brands as well as niche items for illustration, print, and graphic arts.