Reviews Analysed
21
We Collect & Analyse Reviews
Carethy
Experiences & Reviews
Carethy is an online retailer of health and beauty products, offering skincare, haircare and personal-care items via an e-commerce platform. Information commonly sought by shoppers includes product range, pricing and delivery practices. Consumers researching Carethy typically look for details on product authenticity, shipping times and customer support responsiveness.
Overview & Key Metrics
Positive Sentiment
76%
Latest Review
16d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Delivery and fulfilment are often timely and praised, but several reviews report missing parcels, empty packages or long non-delivery issues.
Share
Mixed
17%
💰
Value for money
Multiple reviewers highlight attractive prices and good value, with returning customers noting competitive price points and repeat purchases.
Share
Strong
8%
⚡
User experience
Shopping experience is generally positive—site described as clear and secure and tracking works for many—though some report missing confirmations or maintenance.
Share
Strong
11%
🔧
Product quality
Most customers report products arriving in good condition and effective results; isolated cases note wrong or unexpected items received.
Share
Strong
17%
📞
Communication
Several reviews praise tracking and dispatch updates, while an equal number describe unresponsive customer support and delayed or absent replies.
Share
Mixed
17%
⭐
Overall experience
Overall impressions are largely positive with repeat buyers and satisfied customers, but a minority report serious fulfilment or support failures.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
facial cleanser
"I have been using Carethy for a while now and I am so in love with this facial cleanser and it has made my face feel feeling great and in a good condition and my smile is never better and all the wrinkles on my face are vanish and my hair is growing in a healthier way and my hair looks silky smooth and shiny too. This is the best product. I was suffering from developed acne and pimples of all types and my face became so ugly and red. It happened because of not taking care of my face and neglecting my diet. I recommend it.
"
Christine
Collected.reviews
Nov 24, 2021
Featured for: Positive product-quality testimonial
Excellent service
"Ordered my item from this company as the price was really good. Item received in reasonable ti..."
Stephen McCormick
Trustpilot
Sep 30, 2025
Featured for: Positive service, tracking and value
no goods received
"no goods received, only empty package, no..."
Käufer
Trustpilot
Sep 30, 2025
Featured for: Severe non-delivery and no response
Good experience, BUT…
"I found god prices and the shopping experience was good. However, I received no order confirmation, details of delivery nor invoice. It’s a bit uncert..."
Facundo Carlos Sala
Trustpilot
Sep 30, 2025
Featured for: Mixed UX and communication feedback
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Terrence Parker
trustpilot.com
Sep 30, 2025
First Class Product.I am happy with the value of the…
I am happy with the value of the product.The advise when stock is available is very helpful....
C
C Richardson
trustpilot.com
Sep 30, 2025
Good
As always fast delivery hap...
S
Schiraldi.Bina
trustpilot.com
Sep 30, 2025
No problem at all
...
G
Graham Lister
trustpilot.com
Sep 30, 2025
Healthy moisturising and cleansing health and beauty products.
Confident customer enjoying the best prices for superior health and beauty products. As a returning customer I regularly buy products from...
A
Anj
trustpilot.com
Sep 30, 2025
Ponds cream order
The goods arrived on time and...
K
Käufer
trustpilot.com
Sep 30, 2025
no goods received
no goods received, only empty package, no...
M
Mr Hearle
trustpilot.com
Sep 30, 2025
It was a repeat order
It was a repeat order, kept informed of dispatch & proje...
J
Jayne Cockburn
trustpilot.com
Sep 30, 2025
Ponds cream
I have been using ponds cream since I was a teenager. My mother and granny before that used it too and...
T
Tatiana Danecka
trustpilot.com
Sep 30, 2025
My order came at time and
My order came at time and all...
S
Stephen McCormick
trustpilot.com
Sep 30, 2025
Excellent service
Ordered my item from this company as the price was really good. Item received in reasonable ti...
A
A. P.
trustpilot.com
Sep 30, 2025
Excellent range of products with a very…
Excellent range of products wit...
F
Firecracker
trustpilot.com
Sep 30, 2025
Quick service
I'm happy to buy from this company regularly as they supply goods that I cannot buy anywher...
J
Jacqueline
trustpilot.com
Sep 30, 2025
Quick delivery with good tracking.
Quick delivery with good tracking. Boxes loose in large box, no padding or...
S
Steve Potter
trustpilot.com
Sep 30, 2025
Terrible Experience - Stay Away!!
Still haven't r3ecevied my order over 6 weeks later. And when I go to the3 Carethy site, it says "Site Under Maintenance". And while they state clearl...
A
Annie
trustpilot.com
Sep 30, 2025
Always had good service
Always had good service with this company. Products arrive well packaged. Price...
B
Brina B
trustpilot.com
Sep 30, 2025
It's a scam and I guess I should report…
It's a scam and I guess I should report them to some inspectorate so they don't keep scamming other people. I wonder who writes positive reviews, mayb...
C
Claire BRICHARD
trustpilot.com
Sep 30, 2025
It was not the good product
It was not the good product I commanded bloom derm tropical...
F
Facundo Carlos Sala
trustpilot.com
Sep 30, 2025
Good experience, BUT…
I found god prices and the shopping experience was good. However, I received no order confirmation, details of delivery nor invoice. It’s a bit uncert...
B
Benedicte Lahaye
trustpilot.com
Sep 30, 2025
I haven’t received the parcel
I haven’t received the parcel, problem with tracking, confirmation email came only after I send a request...
P
PatriciaS
trustpilot.com
Sep 30, 2025
Thank you!
...
Conclusion
Reviews show a split pattern: many customers praise Carethy for product quality, low prices and reliable tracking, and some are repeat buyers. At the same time, multiple reviews describe serious fulfilment or communication failures, including missing parcels, empty packages and delayed or absent responses. Consumers should weigh positive reports of value and product effectiveness against the reported service and support risks. Practical steps include checking order confirmations, monitoring tracking closely and keeping records of communications if issues arise.