Reviews Analysed
21
We Collect & Analyse Reviews
Buy Fencing Direct
Experiences & Reviews
Buy Fencing Direct is a UK online retailer that supplies fencing panels, garden buildings and related timber products. Consumers use the site to browse items, place orders and arrange home delivery options across the UK.
Overview & Key Metrics
Positive Sentiment
95%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Reviewers frequently praise prompt deliveries and helpful, polite drivers; one reviewer reported poor pre‑sale staff behaviour and refusal to answer questions.
Share
Strong
22%
💰
Value for money
Many customers describe prices as reasonable and materials good for the cost; isolated complaints relate to unexpected delivery charges or sizing affecting value.
Share
Strong
9%
⚡
User experience
The website and ordering process are commonly described as easy and clear; a few customers note unclear product dimensions or spec rounding causing confusion.
Share
Strong
16%
🔧
Product quality
Product quality is generally described as solid and well built, with multiple reviewers reporting good materials and durable fence panels or garden items.
Share
Strong
15%
📞
Communication
Order updates, tracking and delivery confirmations are often praised; a small number of reviews mention unanswered emails or limited pre‑sale responses.
Share
Strong
12%
⭐
Overall experience
Most reviewers report a smooth end‑to‑end experience from order to delivery; negative experiences mainly concern pre‑sale communication or unclear sizing information.
Share
Strong
26%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
fence penels
"I recently bought 4 x 6 FENCE PANELS. I wasn't sure of their quality, so I sent an email inquiring with the company. Unfortunately, they didn't reply. It was a little annoying but this happened to me before with other companies so that's not the issue at hand. My real issue was with the way their attendant looked at me as if I was speaking another language. When I called, she spoke as if she were reciting a script and quickly handed me off to another associate who was more understanding. However, when I asked my second round of questions about their products, the second attendant said he wouldn't answer any more questions until I ordered the product from them. He kept saying that he couldn't answer any more questions unless we started a deal then I could ask all the questions that I wanted! "
Marioney
Collected.reviews
Dec 11, 2021
Featured for: Pre-sale communication and staff attitude
6 x 6 panels
"6 x 6 panels Great price, only ordered 5 but still free delivery. Communication was spot on, delivery slot booked straight..."
Rob Wright
Trustpilot
Sep 30, 2025
Featured for: Free delivery, good communication, polite driver
Only sizing is an issue
"Comms were good, quality of the product & delivery were also good. I ordered 6x6 and should have checked that they were correct, unfortunately they ro..."
Andrew Catchpole
Trustpilot
Sep 30, 2025
Featured for: Product sizing and specification clarity issue
Wooden Fencing
"Excellent service picked the date I wanted my fencing delivered and delivery was free seeing as I live in Essex and they delivered from Birmingham. Th..."
Christine
Trustpilot
Sep 30, 2025
Featured for: Good quality, scheduled delivery, updates
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
R
Rob Wright
trustpilot.com
Sep 30, 2025
6 x 6 panels
6 x 6 panels Great price, only ordered 5 but still free delivery. Communication was spot on, delivery slot booked straight...
s
stephen wheatley
trustpilot.com
Sep 30, 2025
Well built product
Well built product, delivery very prompt, quality is far better than some...
m
markCustomer
trustpilot.com
Sep 30, 2025
Brilliant looking shed it just what I
Brilliant looking shed it just wh...
M
Mark
trustpilot.com
Sep 30, 2025
Clear instructions
...
T
Tony Evitt
trustpilot.com
Sep 30, 2025
6x5 fence panels
Excellent service throughout. Ordered online which was easy and kept upto date all the way through the order. De...
C
Christine
trustpilot.com
Sep 30, 2025
Wooden Fencing
Excellent service picked the date I wanted my fencing delivered and delivery was free seeing as I live in Essex and they delivered from Birmingham. Th...
F
Fredericka Cozens
trustpilot.com
Sep 30, 2025
On Time.
Garry the driver arrived on time and was very polite and helpful. He unloaded...
C
Colin Inskip
trustpilot.com
Sep 30, 2025
Excellent products delivered on time
Good product, great service and delivered...
M
Michael Gray
trustpilot.com
Sep 30, 2025
Good fencing bought and delivered…
Good fencing bought and...
D
Dr Andonis Yannakopoulos
trustpilot.com
Sep 30, 2025
From order to delivery
From order to delivery, absolutely no probl...
P
PAUL STACEY
trustpilot.com
Sep 30, 2025
Easy to order
...
A
Andrew Catchpole
trustpilot.com
Sep 30, 2025
Only sizing is an issue
Comms were good, quality of the product & delivery were also good. I ordered 6x6 and should have checked that they were correct, unfortunately they ro...
I
Ian Storey
trustpilot.com
Sep 30, 2025
Brilliant service 👏 top team
Excellent fencing panels with quick delivery the lads were brillia...
D
Daniel Robinson
trustpilot.com
Sep 30, 2025
Quality service from start to finish
Quality service from start to finish. Price was really reasonable for good quality materials. Delivery service was as good as...
P
Pam Hopper
trustpilot.com
Sep 30, 2025
Garden Pergola for Wisteria
Easily found items I w...
S
Sally Lowndes
trustpilot.com
Sep 30, 2025
Very quick delivery
Very quick delivery. Product is excellent and the driver delivered it t...
c
customer
trustpilot.com
Sep 30, 2025
Good price quick confirmation would…
Good price quick confirmation would have been 5 stars except I was charged de...
V
VICTOR BAILEY
trustpilot.com
Sep 30, 2025
The site is easy to use prices are very…
The site is easy to use prices are very reasonable and del...
S
Sarah Rogerson
trustpilot.com
Sep 30, 2025
Brilliant Service
Easy website, easy to order and quick deliv...
F
Fiona lynch
trustpilot.com
Sep 30, 2025
Fencing
Very efficient an...
Conclusion
Reviews indicate Buy Fencing Direct consistently delivers on logistics and product quality, with many customers reporting on‑time delivery, polite drivers and solid panels. The website and ordering path are often described as easy to use, with regular tracking and delivery updates. A minority of customers reported issues before purchase: unclear product dimensions (metric rounding) and occasional lack of pre‑sale responsiveness, and one report of an unexpected delivery charge. If you shop here, check product specifications and delivery terms before ordering; otherwise reviewers most commonly report a reliable delivery and satisfactory materials.