Many customers mention quick delivery, careful drivers, and products that match expectations for finish and price. A large group of reviews also describes wrong or missing parts, cancelled deliveries, and weak after-sales handling. Several reviewers report faults early on and say warranty or replacement requests were refused. Experiences split sharply between smooth purchases and long-running disputes.
Examples from available reviews (Nov 2021 – Mar 2026).
Helpful service and courteous delivery; product looks great installed.
“the delivery guy was humble courteous”
Product is great, good price and delivered in a few days.
“Super product”
Multiple wrong parts and very poor after-sales service over weeks.
“after sales service is in “Laurel & Hardy” territory!”
Shower head paint peeled after three months; company refused to accept fault.
“Paint coming off my shower head after 3 months”
Reviews point to two clear service experiences. Many describe on-time delivery, helpful drivers, and quick refunds or replacements. Another recurring set reports cancelled or delayed deliveries, lost shipments, wrong parts, and after-sales support being refused.
Many reviewers call the pricing competitive and the items good value. Some say the quality is high for the price. Others feel the value drops because of extra delivery or return fees and warranty disputes that were not resolved.
Customers often describe easy online ordering, careful packaging, and fast delivery. A smaller group mentions unclear or poor instructions and trouble fitting items. Reviews also repeatedly note inaccurate website stock levels that led to cancelled orders and wasted installation time.
Many reviews highlight solid materials, good finishes, and products that match the listings. Other accounts describe faults appearing within months, peeling paint, glue showing at joins, and cracked surfaces. Several reviewers say warranty or replacement was refused for these issues.
Some customers report clear updates before delivery and responsive contact before buying. A strong negative theme describes missed replies, couriers being blamed, calls being cut off, and claims of poor support or charged support lines. Stock and delivery updates come up often in both positive and negative comments.
Feedback is split between orders that go smoothly and problems that remain unresolved. Positive reviews focus on quick delivery and good product quality. Negative reviews centre on incorrect or missing parts, return fees, and poor after-sales fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Helpful service and courteous delivery; product looks great installed.
“the delivery guy was humble courteous”
Quick shipping and good quality product; would use again.
“very quick shipping and the product was good quality”
Mirror easy to order, well packaged, good price and quick delivery.
“Easy to order Quick delivery”
I received excellent service from them.
“Excellent service”
Straightforward ordering, good communication and punctual polite delivery.
“Straightforward ordering.”
Product is great, good price and delivered in a few days.
“Super product”
Aftercare refused replacement without video, leaving reviewer without washing facilities.
“worst aftercare I have ever received”
Shower head paint peeled after three months; company refused to accept fault.
“Paint coming off my shower head after 3 months”
Able to speak directly to someone before purchase.
“speak directly to someone prior to purchasing”
Pleased with purchase, good price and excellent quality.
“Very good price compared to elsewhere”
Impressed by product quality but unhappy with £30 delivery charge.
“I was very impressed by Better Bathrooms”
Initially faulty item but customer service eventually resolved the issue.
“initially faulty and unusable”
Materials arrived quickly, well packed, and tiles are high quality.
“Tiles are high quality and just as expected”
Shower cubicle arrived late and incomplete; poor after-sales service.
“missing a vital part”
I was very happy with the service.
“Very happy with the service”
Great product and consistently good value for money.
“Great product and great value for money”
The delivery was very prompt.
“very prompt delivery”
No after-sales support; asked to purchase replacement for damaged panel.
“does not provide any after-sales service”
Repeated delivery failures, stock issues and poor communication caused major hassle.
“it was a complete shambles.”
Couriers cancelled delivery, returns mishandled and poor customer service.
“their couriers cancelled my specified deliver day”
Multiple wrong parts and very poor after-sales service over weeks.
“after sales service is in “Laurel & Hardy” territory!”
Item arrived with parts missing; waiting a week for response.
“send items with parts missing”
Product poor quality; company offered small discount and refused replacement.
“covered in glue at joins”
Product falling apart after under three months; company refused warranty help.
“Product falling apart after less than 3 months usage.”
Item was very good quality and delivered very quickly.
“Very good quality item”
Instructions were very poor, causing incorrect door fitting.
“instructions very poor”
Door was installed and looks superb.
“door installed and the looks is superb !”
They collected and exchanged incorrect bath with helpful customer service.
“without quibble they collected and exchanged”
Mirror was great and delivered quickly.
“Great mirror quick delivery”
Toilet looks nice but seat uncomfortable and doesn't work well.
“toilet not work good”
They provided excellent service and competitively priced products.
“Excellent service and very competitive priced products”
Very pleased with the Newport bath and delivery.
“I am very very pleased with the Newport Bath”
Toilet arrived and was delivered with care.
“delivered with care”
Good selection, reasonable prices, straightforward ordering and delivery.
“good selection of bathroom fittings available”
Easy to order with fast delivery; doors look fantastic and quality.
“Easy to order ,fast delivery.”
They provided replacement for damaged item and excellent customer service.
“sent us a replacement with no quibble”
Delivery arrived on wrong date and caused pallet disposal issues.
“Delivery still arrived on 18/9/25.”
Fair price and timely delivery with helpful driver.
“very helpful delivery driver”
Delivery cancelled, item out of stock, wasted day and cancelled plumber.
“Now told item is out of stock.”
Good quality items, prompt refund and polite delivery; replacement sent quickly.
“Money refunded next day.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Better Bathrooms is a UK online retailer focused on bathroom products and fittings. The range includes baths, showers, toilets, taps, bathroom furniture, mirrors, and tiles. Product pages usually show dimensions, technical specs, and installation details for homeowners and trade buyers. The company sells across the UK and uses third-party couriers to deliver from warehouse sites. Common related search terms include bathroom fittings, shower enclosures, bathroom furniture, taps, and sanitaryware.