Reviews show frequent praise for product quality and delivery care — many customers report good-looking baths, doors and mirrors arriving in good condition. Common strengths cited include competitive pricing, prompt replacements and helpful delivery crews. Recurring issues concern delivery scheduling, carrier reliability and occasional late or unclear communications; a few customers report unresolved service visits or stock cancellations. If considering an order, check delivery slot confirmations, inspect items on arrival and keep records of communications to help resolve any issues quickly.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service failed to fix a malfunctioning steam cabin for nearly a year.
“Poor Customer Service!!”
They provided replacement for damaged item and excellent customer service.
“sent us a replacement with no quibble”
Delivery arrived on wrong date and caused pallet disposal issues.
“Delivery still arrived on 18/9/25.”
Good quality items, prompt refund and polite delivery; replacement sent quickly.
“Money refunded next day.”
Most reviews praise delivery performance and helpful delivery crews; a minority report missed appointments, long delays or unresolved service visits.
Multiple reviewers cite competitive prices and good value, often noting price alongside solid product quality.
Ordering is often described as straightforward, but some customers report confusing instructions, web booking errors and poor fitting guidance.
Product quality is frequently commended (baths, doors, mirrors); isolated faults occur but are commonly followed by replacements or refunds.
Many customers note useful pre-delivery contact and follow-up emails; a smaller group point to late notices or slow responses.
Most reviewers report a positive end-to-end experience, with several recommending the company; some cite delivery or stock problems as negatives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Helpful service and courteous delivery; product looks great installed.
“the delivery guy was humble courteous”
Quick shipping and good quality product; would use again.
“very quick shipping and the product was good quality”
Mirror easy to order, well packaged, good price and quick delivery.
“Easy to order Quick delivery”
I received excellent service from them.
“Excellent service”
Straightforward ordering, good communication and punctual polite delivery.
“Straightforward ordering.”
Product is great, good price and delivered in a few days.
“Super product”
Aftercare refused replacement without video, leaving reviewer without washing facilities.
“worst aftercare I have ever received”
Shower head paint peeled after three months; company refused to accept fault.
“Paint coming off my shower head after 3 months”
Able to speak directly to someone before purchase.
“speak directly to someone prior to purchasing”
Pleased with purchase, good price and excellent quality.
“Very good price compared to elsewhere”
Impressed by product quality but unhappy with £30 delivery charge.
“I was very impressed by Better Bathrooms”
Initially faulty item but customer service eventually resolved the issue.
“initially faulty and unusable”
Materials arrived quickly, well packed, and tiles are high quality.
“Tiles are high quality and just as expected”
Shower cubicle arrived late and incomplete; poor after-sales service.
“missing a vital part”
I was very happy with the service.
“Very happy with the service”
Great product and consistently good value for money.
“Great product and great value for money”
The delivery was very prompt.
“very prompt delivery”
No after-sales support; asked to purchase replacement for damaged panel.
“does not provide any after-sales service”
Repeated delivery failures, stock issues and poor communication caused major hassle.
“it was a complete shambles.”
Couriers cancelled delivery, returns mishandled and poor customer service.
“their couriers cancelled my specified deliver day”
Multiple wrong parts and very poor after-sales service over weeks.
“after sales service is in “Laurel & Hardy” territory!”
Item arrived with parts missing; waiting a week for response.
“send items with parts missing”
Product poor quality; company offered small discount and refused replacement.
“covered in glue at joins”
Product falling apart after under three months; company refused warranty help.
“Product falling apart after less than 3 months usage.”
Item was very good quality and delivered very quickly.
“Very good quality item”
Instructions were very poor, causing incorrect door fitting.
“instructions very poor”
Door was installed and looks superb.
“door installed and the looks is superb !”
They collected and exchanged incorrect bath with helpful customer service.
“without quibble they collected and exchanged”
Mirror was great and delivered quickly.
“Great mirror quick delivery”
Toilet looks nice but seat uncomfortable and doesn't work well.
“toilet not work good”
They provided excellent service and competitively priced products.
“Excellent service and very competitive priced products”
Very pleased with the Newport bath and delivery.
“I am very very pleased with the Newport Bath”
Toilet arrived and was delivered with care.
“delivered with care”
Good selection, reasonable prices, straightforward ordering and delivery.
“good selection of bathroom fittings available”
Easy to order with fast delivery; doors look fantastic and quality.
“Easy to order ,fast delivery.”
They provided replacement for damaged item and excellent customer service.
“sent us a replacement with no quibble”
Delivery arrived on wrong date and caused pallet disposal issues.
“Delivery still arrived on 18/9/25.”
Fair price and timely delivery with helpful driver.
“very helpful delivery driver”
Delivery cancelled, item out of stock, wasted day and cancelled plumber.
“Now told item is out of stock.”
Good quality items, prompt refund and polite delivery; replacement sent quickly.
“Money refunded next day.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Better Bathrooms is a UK-based online retailer of bathroom fixtures and accessories, selling items such as baths, shower doors, toilets, mirrors, taps and related fittings. The site offers online ordering, delivery services and customer support for domestic bathroom projects. People searching for reviews typically look for information on delivery reliability, product quality, returns and after-sales handling.