Reviews Analysed
21
We Collect & Analyse Reviews
Better Bathrooms
Experiences & Reviews
Better Bathrooms is a UK-based online retailer of bathroom fixtures and accessories, selling items such as baths, shower doors, toilets, mirrors, taps and related fittings. The site offers online ordering, delivery services and customer support for domestic bathroom projects. People searching for reviews typically look for information on delivery reliability, product quality, returns and after-sales handling.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviews praise delivery performance and helpful delivery crews; a minority report missed appointments, long delays or unresolved service visits.
Share
Strong
24%
💰
Value for money
Multiple reviewers cite competitive prices and good value, often noting price alongside solid product quality.
Share
Strong
8%
⚡
User experience
Ordering is often described as straightforward, but some customers report confusing instructions, web booking errors and poor fitting guidance.
Share
Weak
7%
🔧
Product quality
Product quality is frequently commended (baths, doors, mirrors); isolated faults occur but are commonly followed by replacements or refunds.
Share
Strong
23%
📞
Communication
Many customers note useful pre-delivery contact and follow-up emails; a smaller group point to late notices or slow responses.
Share
Mixed
12%
⭐
Overall experience
Most reviewers report a positive end-to-end experience, with several recommending the company; some cite delivery or stock problems as negatives.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Steam cabin
"Poor Customer Service!!
We have been attempting to get a problem fixed with a malfunctioning steam cabin that we bought from Better Bathrooms online firm rectified for almost a year now.
We called them multiple times about it and they told us that they would send someone out to fix it, but no one ever came.
Eventually, we phoned the local TV station and broadcast our tale about how horrible their customer service was.
It was only then that the agency started to provide us with some kind of response, but after all of this hassle, they still haven't solved our problem...
can somebody help us"
Gorges P
Collected.reviews
Nov 25, 2021
Featured for: Long, detailed customer-service failure complaint
BetterBathrooms? Should be Simply the BEST Bathrooms!
"We all search the internet with view of getting the best balance of product, price, quality and service. I got exactly all four from BetterBathrooms a..."
Dev
Trustpilot
Sep 30, 2025
Featured for: Strong praise; replacement and human support
Delivery a bit ridiculous
"Delivery booked for 18/9/25, but I altered it to 19/9/25, on web site, change was accepted, and I received confirmation. Delivery still arrived on 18/..."
Customer
Trustpilot
Sep 30, 2025
Featured for: Delivery scheduling and packaging complaint
Good quality and value for money.
"Ordered on line. Good quality products. Accidently ordered two items the same. Money refunded next day. Delivery men polite and..."
Lorraine
Trustpilot
Sep 30, 2025
Featured for: Refund, replacement, and helpful tech
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Ghada Al shammari
trustpilot.com
Sep 30, 2025
Trustworthy and high quality bathroom items
Very good quality item, and super fast...
M
Mr Christopher Hitchen
trustpilot.com
Sep 30, 2025
Everything went to plan good prices was…
Everything went to plan good prices was delivered within delivery time slot. Delivery drivers help put shower doors in house. I fitted door but instru...
Y
Yazmin
trustpilot.com
Sep 30, 2025
Delivery was completed
Delivery was completed, door ins...
C
Clauds
trustpilot.com
Sep 30, 2025
Great experience
Great experience. Ordered incorrect bath and without quibble they collected and exchanged with the correct bath. Took longer than I would have...
A
Angela Uren
trustpilot.com
Sep 30, 2025
Great mirror quick delivery
...
c
customer
trustpilot.com
Sep 30, 2025
Toilet look nice but not work goid
I don't have complain again the site! But the toilet I have bought it...
m
martin minard
trustpilot.com
Sep 30, 2025
Excellent service and very competitive…
Excellent service and very...
R
Roland Glattli
trustpilot.com
Sep 30, 2025
Newport freestanding bath
I am very very pleased with the Newport Bath and cannot...
P
Philippa Salmon
trustpilot.com
Sep 30, 2025
Delivered with care
Nice toilet, del...
T
Terry
trustpilot.com
Sep 30, 2025
There is a good selection of bathroom…
There is a good selection of bathroom fittings available on the website, reasonably priced and good q...
S
Sally Hubbard
trustpilot.com
Sep 30, 2025
Easy to order ,fast delivery
Easy to order ,fast delivery. Ordered 2 sliding shower doors for my ensuite bath...
D
Dev
trustpilot.com
Sep 30, 2025
BetterBathrooms? Should be Simply the BEST Bathrooms!
We all search the internet with view of getting the best balance of product, price, quality and service. I got exactly all four from BetterBathrooms a...
C
Customer
trustpilot.com
Sep 30, 2025
Delivery a bit ridiculous
Delivery booked for 18/9/25, but I altered it to 19/9/25, on web site, change was accepted, and I received confirmation. Delivery still arrived on 18/...
M
MRSPATRICIACSHAW
trustpilot.com
Sep 30, 2025
Fair price came when stated and very…
Fair price came when stated an...
J
Jayne Lloyd
trustpilot.com
Sep 30, 2025
Having ordered an item 3 weeks ago got…
Having ordered an item 3 weeks ago got a text message late last night saying sorry but it wouldn’t be arriving today. Told it would be next week. Now...
L
Lorraine
trustpilot.com
Sep 30, 2025
Good quality and value for money.
Ordered on line. Good quality products. Accidently ordered two items the same. Money refunded next day. Delivery men polite and...
C
Caroline C
trustpilot.com
Sep 30, 2025
Great service from start to finish .
Great service from start to finish .. Great products and the...
M
Marie Rapisarda
trustpilot.com
Sep 30, 2025
Better bathrooms gave a better experience
The team kept me informed of the delivery promptly alerting me of a slight delay. The pro...
J
James Bryce
trustpilot.com
Sep 30, 2025
Could do better.
Staff helpful, their preferred carrier somehow “lost” first two consignments, but managed on third attempt to...
M
Marius Jankauskas
trustpilot.com
Sep 30, 2025
Fast delivery super quality!
...
Conclusion
Reviews show frequent praise for product quality and delivery care — many customers report good-looking baths, doors and mirrors arriving in good condition. Common strengths cited include competitive pricing, prompt replacements and helpful delivery crews. Recurring issues concern delivery scheduling, carrier reliability and occasional late or unclear communications; a few customers report unresolved service visits or stock cancellations. If considering an order, check delivery slot confirmations, inspect items on arrival and keep records of communications to help resolve any issues quickly.