Reviewers most often mention fast, secure delivery and careful packaging. Many say the artwork looks like the online photos and arrives in excellent condition. People also like how easy the site is to browse and that they can message artists directly. A small number of reviews point to unclear import charges and a few isolated service problems.
Examples from available reviews (Dec 2021 – Feb 2026).
Bought twice; experience was great with impeccable customer support.
“Impeccable customer support”
Photos represented the painting accurately and the purchase was well managed.
“the painting was exactly what was described”
Import charges were unclear and customer service was unhelpful.
“They don’t make very clear the import charges on the art at all,”
Experienced poor service from the company.
“Poor service”
Most reviews describe reliable shipping, quick delivery, and sturdy packaging for both framed and unframed pieces. Many buyers mention responsive support and helpful tracking updates from staff or artists. Poor service comes up rarely and usually as one-off cases.
Several reviewers mention fair prices and options to suit different budgets. One or two comments flag unclear import fees and recent payment-policy issues affecting some sellers, though these points are uncommon. Overall, value feedback focuses on the balance of quality and price.
Customers describe browsing and checkout as simple, with clear visibility into orders. Multiple reviews highlight the artist messaging feature as easy to use and reassuring. People say it’s straightforward to find preferred styles and manage purchases across devices.
Reviews often say the artwork arrives in pristine condition and matches the online images and descriptions. Buyers use phrases like “exactly as shown” and “beautiful” for the pieces they receive. Complaints about physical quality show up only rarely.
Many reviewers praise easy contact with artists and quick replies from customer support. Several mention staff checking in to follow shipments or confirm order details. Negative comments about communication appear only occasionally.
Overall feedback trends positive, with many accounts of smooth purchases and satisfying unboxings. A few low-rated reviews raise concerns about fees and isolated service lapses, but they are limited. The dominant theme is dependable fulfilment and solid follow-up after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Found the right painting from abroad; it arrived quickly and safely.
“it arrived quickly and safely!”
Photos represented the painting accurately and the purchase was well managed.
“the painting was exactly what was described”
Found desired artwork and is very pleased with it.
“I found what I wanted.”
Experienced poor service from the company.
“Poor service”
Painting was expertly wrapped and arrived within three days from France.
“arrived in only three days from France!”
Product matched the online description and was well-liked.
“It is just as shown.”
Bought twice; experience was great with impeccable customer support.
“Impeccable customer support”
Direct artist communication built trust and improved the buying experience.
“direct communication with the artist.”
Can usually find worthwhile pieces and artists handle orders conscientiously.
“the artists deal with my orders conscientiously”
Order was delivered as promised with good updates and accurate descriptions.
“Delivered as promised.”
Order process and delivery were excellent and photos matched the artwork.
“Everything was perfect!”
Paintings arrived in perfect condition and matched online pictures.
“were exactly as pictured on the web site.”
Platform offers ease of use for browsing and buying art.
“Ease of use.”
The messaging interface with artists is easy to use and helpful.
“The communications interface provided to send/receive messages directly with the artist is easy to use and very helpful.”
Received a stunning painting quickly and in pristine condition.
“in a pristine condition.”
Communication with the artist was good and delivery quick and secure.
“Quick and secure delivery.”
Browsing and checkout were easy; purchases arrived well packaged.
“My purchases arrived quickly and very well packaged.”
Customer service was great and the received painting was gorgeous.
“Art finder had great customer service, and the painting I received was gorgeous”
Artwork arrived promptly and safely, but payment changes will stop Ukrainian artists selling.
“Art work arrived promptly and very safely packed.”
Artist, painting and customer service were excellent; shipping proactively tracked.
“customer service reached out and said they were tracking the shipment.”
Website is excellent and easy to use with seamless artist contact.
“Excellent and easy to use website, with seamless contact to the Artist.”
Import charges were unclear and customer service was unhelpful.
“They don’t make very clear the import charges on the art at all,”
Issues were resolved promptly and purchases were consistently satisfactory.
“have been very happy with the service, the prices and the art.”
Recently purchased artwork was lovely and the site offers good variety.
“artwork that is lovely and is already hung.”
Everything was delivered as expected.
“Everything as expected.”
The site is trustworthy and customer support is prompt.
“Very trustworthy site to get genuine artworks.”
Consistently great experience with good choice and fair prices.
“Another great experience from Artfinder.”
Multiple orders arrived safely, soundly and promptly over the years.
“All pieces arrived safe, sound, and promptly.”
Service was faultless and the purchased painting remains loved.
“Service was faultless.”
Artwork arrived on time and is beautiful.
“On time and beautiful art work”
Platform provides a straightforward way to buy preferred art.
“a straightforward way to buy the art you like best”
Good choice of art and a simple purchasing procedure.
“Good choice and simple procedure”
Easy ordering with good order oversight and plenty of art.
“Easy to order and good oversight of the order.”
Great overall experience with Artfinder.
“Great experience👍”
Offers high-quality art across budgets; ordering is easy and supported.
“Options include high-quality art for every budget.”
The art selection is impressive and customer service is excellent.
“Not only is the choice of art incredible, the customer service is equally impressive.”
Responsive and helpful service with an easy buying process.
“they are responsive and helpful”
Excellent communication and good-quality artwork at reasonable prices.
“Excellent communication, good quality to artwork as a reasonable price.”
Diverse styles, prices and categories make shopping delightful.
“The diversity of styles, prices and categories makes shopping for the right piece a delight.”
Enjoyable experience; unboxing paintings is a delightful surprise.
“It’s always a thrill opening a package and finding a beautiful surprise.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Artfinder runs an online marketplace for original art and limited-edition prints. It features work from independent artists worldwide, including paintings, photography, sculpture, and mixed media. Users can filter by style, medium, and price, view artist profiles, and message creators directly. The site handles secure payments and helps coordinate shipping and order tracking between artists and buyers.