Reviews Analysed
22
We Collect & Analyse Reviews
Alensa
Experiences & Reviews
Alensa is an online retailer specialising in contact lenses, prescription glasses, sunglasses and lens-care products. It operates via an e-commerce site offering branded and non-branded lens and eyewear options, including prescription fulfilment. People searching for Alensa reviews commonly evaluate pricing, delivery performance, returns and customer support.
Overview & Key Metrics
Positive Sentiment
68%
Latest Review
11d
Overall Rating
3.7
Our Analysis
🎯
Service quality
Many reviewers report fast, on‑time delivery and straightforward fulfilment, while a notable minority report slow dispatches, shipping errors and handling problems.
Share
Mixed
27%
💰
Value for money
Multiple reviewers cite competitive prices and good value for contact lenses and accessories; price and availability are recurring positive points.
Share
Strong
12%
⚡
User experience
Users describe easy ordering and efficient checkout or delivery options, though a few report failures to amend orders or incorrect prescription handling.
Share
Strong
12%
🔧
Product quality
Reports vary: some customers praise product quality, while others describe wrong prescriptions, unstable frames or suspected counterfeit/seconds items.
Share
Weak
11%
📞
Communication
Several reviewers describe poor post-sale communication, slow or absent replies and delayed refunds; some customers, however, praise helpful service staff.
Share
Weak
11%
⭐
Overall experience
Overall impressions are mixed: many positive experiences for price and speed, contrasted by recurring complaints about returns, refunds and product issues.
Share
Mixed
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 22 verified reviews (December 2021 – September 2025).
High quality, Fast & cheap
"They are super easy to order from and also really fast!! the service is a 10/10 and better than other..."
leya hasan
Trustpilot
Sep 30, 2025
Featured for: Positive: high quality fast cheap
Sunglasses are seconds or fakes but NOT first quality
"Glasses arrived. They are seconds, I bought Burberry sunglasses, whilst they have burberry on the lens, they do not have the signature check on the ar..."
Joanne Wilson
Trustpilot
Sep 30, 2025
Featured for: Negative: fake seconds refund issues
It was good
"It was good. Ordering was easy. D..."
Diane
Trustpilot
Sep 30, 2025
Featured for: Mixed: easy ordering slow delivery
Absolutely useless
"Absolutely useless! Ordered glasses and lenses which took weeks to arrive. When received the lenses were nothing like the prescriptio..."
Matt Corbett
Trustpilot
Sep 30, 2025
Featured for: Negative: wrong prescription no communication
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 22 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (2) · Quotes shortened · As of: September 2025
R
Remy
trustpilot.com
Sep 30, 2025
Purchased Gucci glasses
Purchased Gucci glasses, frame not stable after less than 6 weeks off on and off wear. Advised to return which I have done, called customer service wh...
M
Mariia
trustpilot.com
Sep 30, 2025
Great choice and fast delivery
I found BioMedics 1 day contact lenses here for a great price. For some reason, it became harder to find these particular contacts elsewhere in differ...
L
Layla
trustpilot.com
Sep 30, 2025
Amazing company with lovely customer…
Amazing company with lovely customer service and perfect...
M
Ms N Haynes
trustpilot.com
Sep 30, 2025
Always quick service and quality 👌
Always quick serv...
H
Helen W
trustpilot.com
Sep 30, 2025
Best price i could find got easysept 4…
Best price i could find got easyse...
J
Jane Stevens
trustpilot.com
Sep 30, 2025
Great range of products at good prices
Great range of prod...
D
Diane
trustpilot.com
Sep 30, 2025
It was good
It was good. Ordering was easy. D...
H
Havana
trustpilot.com
Sep 30, 2025
Great service and experience
Fast delivery , my lenses ( which are hard to come by in UK were in stock at an amazing price ),great experience...
M
Matt Corbett
trustpilot.com
Sep 30, 2025
Absolutely useless
Absolutely useless! Ordered glasses and lenses which took weeks to arrive. When received the lenses were nothing like the prescriptio...
M
Mrs Elisabeta Bota
trustpilot.com
Sep 30, 2025
easy to order and fast delivery
always easy to orde...
J
Joanne Wilson
trustpilot.com
Sep 30, 2025
Sunglasses are seconds or fakes but NOT first quality
Glasses arrived. They are seconds, I bought Burberry sunglasses, whilst they have burberry on the lens, they do not have the signature check on the ar...
m
malcolm nield
trustpilot.com
Sep 30, 2025
sent wrong size frames
sent wrong size frames, after i had ordered the correct size, said it was a stock issue, but still took payment and sent th...
l
leya hasan
trustpilot.com
Sep 30, 2025
High quality, Fast & cheap
They are super easy to order from and also really fast!! the service is a 10/10 and better than other...
M
Mel N
trustpilot.com
Sep 30, 2025
Great value
Great value. Delivery was o...
A
ANNA PANAGIOTOPOULOU
trustpilot.com
Sep 30, 2025
My order was delivered on time and…
My order was delivered on tim...
B
Belinda Steer
trustpilot.com
Sep 30, 2025
The slowest despatch and delivery ever.
The slowest despatch and d...
J
Janet Samuel
trustpilot.com
Sep 30, 2025
A good price and delivered on time.
A good price and...
E
Elaine Lillyman
trustpilot.com
Sep 30, 2025
Extremely efficient
Extremely efficie...
M
Menzies Norwich
trustpilot.com
Sep 30, 2025
Quick delivery and great price for…
Quick delivery and grea...
M
Mr Tom
trustpilot.com
Sep 30, 2025
Not a reassuring customer experience
I called them after making a contact lense order. I had selected + instead of - on my prescription by mistake. The adviser advised of the amendment be...
Conclusion
Review content shows clear polarisation: many customers report competitive prices, fast fulfilment and good availability for lenses, while a significant minority report incorrect items, problems with refunds and limited communication. If you plan to buy from Alensa, check the returns and refund policy before purchase and verify prescription details carefully on the order. Keep tracking information and photographic proof of received items, and consider payment methods with buyer protection for higher-value orders. These steps help manage risk when ordering contact lenses or prescription eyewear online.