Review content shows clear polarisation: many customers report competitive prices, fast fulfilment and good availability for lenses, while a significant minority report incorrect items, problems with refunds and limited communication. If you plan to buy from Alensa, check the returns and refund policy before purchase and verify prescription details carefully on the order. Keep tracking information and photographic proof of received items, and consider payment methods with buyer protection for higher-value orders. These steps help manage risk when ordering contact lenses or prescription eyewear online.
Examples from available reviews (Apr 2018 – Feb 2026).
Easy ordering, very fast service and good quality at low price.
“the service is a 10/10”
Received sunglasses lacking brand details and refund delayed.
“they do not have the signature check on the arms”
Ordering was easy but delivery took longer than expected.
“Delivery took longer than expected”
Wrong lenses delivered and no communication, refund via PayPal.
“the lenses were nothing like the prescription given”
Many reviewers report fast, on‑time delivery and straightforward fulfilment, while a notable minority report slow dispatches, shipping errors and handling problems.
Multiple reviewers cite competitive prices and good value for contact lenses and accessories; price and availability are recurring positive points.
Users describe easy ordering and efficient checkout or delivery options, though a few report failures to amend orders or incorrect prescription handling.
Reports vary: some customers praise product quality, while others describe wrong prescriptions, unstable frames or suspected counterfeit/seconds items.
Several reviewers describe poor post-sale communication, slow or absent replies and delayed refunds; some customers, however, praise helpful service staff.
Overall impressions are mixed: many positive experiences for price and speed, contrasted by recurring complaints about returns, refunds and product issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (5) · Reviews (1) · Quotes shortened · As of: February 2026
Consistently efficient service, easy website and speedy delivery.
“Super efficient service time and time again.”
Wrong lenses fitted and replacement still not received after returns.
“they admitted they had fitted the wrong ones”
Good buying experience with speedy dispatch.
“speedy dispatch”
Everything was completed as expected.
“Everything was done as expected”
Excellent value and very quick delivery.
“Excellent value and super quick delivery.”
Website easy to use with competitive pricing.
“Easy site to use and competitive price”
Happy with price, quality of lenses and fast delivery.
“good price and good quality of the contact lenses”
Regular lens orders with good price and excellent service.
“good price, excellent service”
Excessive delivery delay and refusal to refund despite instructions.
“the company is now refusing to issue a refund.”
Good service, product choice and prices; used regularly.
“Good service, good product choice, good prices.”
Gradient lenses unsuitable; poor communication and lost money.
“£220 wasted.”
Excellent service and fast delivery with competitive solution pricing.
“Excellent service and fast delivery.”
Competitive pricing and fairly quick delivery.
“Competitive price, fairly quick delivery.”
Everything runs smoothly and staff are very helpful.
“Everything runs smoothly and very helpful”
Reasonable prices with quick delivery and overall satisfaction.
“Reasonable prices and quick delivery.”
Delivery promises inaccurate; parcels often take much longer.
“False promise on their website on delivery time”
Sunglasses arrived as expected with matching quality and fast delivery.
“arrived exactly as expected”
Best price found and prompt delivery; overall very positive.
“Price was the best I could find”
First-class speedy delivery and reliable service.
“Excellent first class speedy delivery”
No response and unknown order status causing major inconvenience.
“I have emailed alensa countless of times and no response.”
Glasses poor quality, damaged after normal use and inadequate remedy.
“Die Gläser sind von schlechter Qualität”
Consistently good-quality lenses at a good price with free, fast delivery.
“Goede kwaliteit voor een goede prijs.”
Glasses defective and customer service delaying refund despite receipt.
“frame not stable after less than 6 weeks”
Found desired lenses at a good price with convenient locker delivery.
“Alensa seems to always have them”
Lovely customer service and satisfactory prices and quality.
“Amazing company with lovely customer service”
Consistently quick service and good quality.
“Always quick service and quality 👌”
Found best price and received delivery as promised.
“Best price i could find”
Offers a great product range at good prices.
“Great range of products at good prices”
Ordering was easy but delivery took longer than expected.
“Delivery took longer than expected”
Fast delivery, rare lenses in stock and great overall experience.
“my lenses ( which are hard to come by in UK were in stock at an amazing price )”
Wrong lenses delivered and no communication, refund via PayPal.
“the lenses were nothing like the prescription given”
Ordering is easy and delivery is fast.
“always easy to order and fast delivery”
Received sunglasses lacking brand details and refund delayed.
“they do not have the signature check on the arms”
Wrong frame size sent and return postage not reimbursed.
“i had to pay £6.49 to return for a refund”
Easy ordering, very fast service and good quality at low price.
“the service is a 10/10”
Good value with on-time delivery and no issues.
“Great value”
Order delivered on time and items were in order.
“My order was delivered on time”
Very slow despatch and delivery; will not use again.
“The slowest despatch and delivery ever.”
Good price and delivery arrived on time.
“A good price and delivered on time.”
Extremely efficient service with quick turnaround.
“Extremely efficient, quick service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Alensa is an online retailer specialising in contact lenses, prescription glasses, sunglasses and lens-care products. It operates via an e-commerce site offering branded and non-branded lens and eyewear options, including prescription fulfilment. People searching for Alensa reviews commonly evaluate pricing, delivery performance, returns and customer support.