Many customers say their skin looks clearer and mention quick dispatch and careful packaging. Support teams often reply fast and sometimes offer replacements or refunds. Some reviewers describe major service problems, including damaged items, refunds being refused, or exchanges being declined. A smaller group mentions reformulated products and shades or finishes that did not meet expectations.
Examples from available reviews (Nov 2021 – Mar 2026).
Products improved face texture and she intends to remain a customer.
“the difference I can see after just a short time is noticeable.”
Customer service refused exchanges and ignored customer satisfaction concerns.
“Customer service is deplorable!”
Advert discount was unclear and customer service was dreadful.
“I did not get 20% off.”
Makeup bag arrived damaged and replacement was also faulty despite complaints.
“arrived damaged, dirty and used.”
Reviews often mention fast dispatch and quick fixes when something goes wrong. Several customers report prompt replacements and refunds. Another group describes problems that did not get resolved, such as exchanges being refused, deliveries going missing, and repeated replies that did not help.
Some buyers point to new-customer discounts and say the results make the price worth it. A few call certain products overpriced or say the advertised discount was not applied. For some, return rules that stop them from trying products first also make the value feel lower.
Shoppers describe a smooth checkout, several payment options, and tidy packaging with samples. One review highlights pump dispensers and clear product descriptions; otherwise, comments on usability are limited.
Many reviewers say their skin texture improved and describe formulas that absorb quickly and feel good on the skin. Several also praise the packaging and added samples alongside strong results. A smaller set mentions reformulations, reduced luminosity, and at least one product that made fine lines look more noticeable.
Several customers report very fast, helpful replies and practical advice from support. Others mention unclear promotions and discounts that did not get applied as advertised. Overall, communication ranges from quick help to confusing or misleading offers.
Feedback splits between high satisfaction with products and speedy service, and serious service problems. Positive reviews focus on results and fast handling when issues come up. Negative reviews centre on damaged parcels, refunds being denied, and poor exchange support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Skin improved noticeably after using the products for a week.
“Skin looks & feels amazing even after a week!”
Received helpful advice and found products great.
“Helpful advice.”
Delivery was fast but reviewer was unimpressed with the products.
“not so impressed with the products”
Speedy delivery; loved banana lowlighter and lip oil products.
“Smashing product.”
Customer service responded quickly and sent a replacement parcel promptly.
“they immediately looked into the issue and sent a replacement package”
Advert discount was unclear and customer service was dreadful.
“I did not get 20% off.”
Customer service refused exchanges and ignored customer satisfaction concerns.
“Customer service is deplorable!”
Product worked well but customer service miscommunicated stock and discontinued it.
“Firstly I was told it was out of stock, then had another email saying it was now discontinued”
Glass tint was reformulated and no longer gives luminosity.
“now it has no luminosity.”
Products improved face texture and she intends to remain a customer.
“the difference I can see after just a short time is noticeable.”
Delivery was very quick and appreciated.
“Very quick delivery which was great”
Banana lowlighter made wrinkles look worse and was overpriced.
“Disappointed with banana low lighter”
Order not delivered and customer service was unhelpful.
“I still haven't received nor know when its going to be delivered.”
Found the products to be fantastic.
“Fantastic products.”
Banana concealer shade worked well for under-eye and needed little product.
“This banana shade looks the best I have tried in a long time.”
Products arrived timely, packaging beautiful, and retinol gel was excellent.
“Packaging is beautiful- even better the products are AMAZING.”
Makeup bag arrived damaged and replacement was also faulty despite complaints.
“arrived damaged, dirty and used.”
Efficient dispatch and promising mini product on first order.
“Very efficient dispatch”
Products were excellent and delivery quick.
“Excellent products and quick delivery”
Bee Venom Serum absorbed quickly, non-greasy, and delivered fast.
“NOT sticky or greasy and is very quickly absorbed.”
Product shipped quickly and was excellent.
“Shipped fast. Excellent product”
Products work well and customer service issued a full refund.
“Amazing products and excellent customer service!”
Bought a few products and loved every one of them.
“love every one of them.”
Loved products and customer service resolved an issue quickly.
“excellent customer service”
Bought the book and loved it.
“I bought the book "how to live your best life". Loved it ✨”
Received substandard product but company resolved the issue immediately.
“the problem was solved immediately”
Products improved skin and customer service replied extremely quickly.
“replied to my emails within 2 minutes.”
Moisturiser shade was wrong and exchange refused, poor service.
“moisturiser too light for my complexion”
Loved the gifted cleanser and customer service resolved order issue quickly.
“I was first given the Vit C cleanser as a gift.”
Cream suited sensitive skin with pleasant texture and excellent masks.
“no reaction whatsoever and love the texture”
Service was fast but returns policy prevents trying products first.
“I can't return the products now that I used them.”
Found the product really great.
“Really great product”
Products are easy to use with practical pump dispensers and informative descriptions.
“creams that have this "pump up" function on their lid”
Order payment taken but company denies order and refuses refund.
“Pure theft .”
Liked the cleanser and appreciated the new customer discount.
“appreciate the new customer discount.”
Couldn't cancel wrong order and felt service was unhelpful.
“Rubbish, would not cancel my order”
Ordering was easy with quick delivery and liked the product.
“Easy ordering, payment options, quick delivery.”
Found the products and services to be good.
“Good products and services.”
Items well wrapped, samples nice, products made a difference to my skin.
“Items well wrapped and samples were a great addition.”
Excellent customer care and fast delivery; product didn't irritate eyes.
“Great customer care, fast delivery and well packaged.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rodial is a UK cosmetics brand that makes skincare and colour cosmetics. It sells through its own website and via third-party retailers. Product pages show ingredients and how to use each item to help customers choose. The site also sets out shipping and returns details and offers support channels for order questions.