Reviews Analysed
21
We Collect & Analyse Reviews
Rodial
Experiences & Reviews
Rodial is a UK-based cosmetics and skincare brand offering serums, creams, masks and make-up through its own website and global retailers. The brand is associated with premium-positioned formulations and direct online sales, with customers able to buy full-size products and smaller trial sizes or sets.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
30d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Many reviewers note fast delivery, friendly staff and prompt problem resolution; a smaller group report order cancellations or failed fulfilment.
Share
Strong
18%
💰
Value for money
Some customers welcome discounts, mini sizes and samples; others call items expensive and criticise no-exchange or refund outcomes for unsuitable purchases.
Share
Mixed
6%
⚡
User experience
Site descriptions, easy ordering, packaging and pump dispensers are praised, while several reviews highlight frustrating return, cancellation or order-tracking problems.
Share
Mixed
13%
🔧
Product quality
Most reviewers describe products as effective with pleasant textures and packaging; a minority report shade/match issues or items not suiting their skin.
Share
Strong
25%
📞
Communication
Multiple reviews call customer service responsive and helpful (specific staff named); a few describe poor communication around missing orders or refunds.
Share
Strong
10%
⭐
Overall experience
Majority of reviewers report satisfaction and repeat purchases; a smaller but notable set stopped buying after severe order or returns problems.
Share
Strong
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Amazing products and excellent customer…
"Amazing products and excellent customer service! I have used Rodial products for years and I think they work so well and are really effective. I love..."
Kezia
Trustpilot
Sep 30, 2025
Featured for: Positive product and service example
Taken my money and they deny any order order exists
"Placed an order over a week ago . Cost me £110 . No email received to confirm order . Chased them and they deny any order exi..."
Mel
Trustpilot
Sep 30, 2025
Featured for: Serious order and refund complaint
If there was a 0 it would of been…
"If there was a 0 it would of been that.no exchanges.moisturiser too light for my complexion, obviously have to open to see colour.expensive mistake b..."
Sara
Trustpilot
Sep 30, 2025
Featured for: Return/exchange and price complaint
Very excited with Rodial
"First of all, I love the products themselves. Then, I love the easy way to use them, I am particularly referring to creams that have this "pump up" fu..."
ΌΛΓΑ
Trustpilot
Sep 30, 2025
Featured for: UX details: pump, site descriptions
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
A
Arin
trustpilot.com
Sep 30, 2025
Shipped fast
Shipped fast. E...
K
Kezia
trustpilot.com
Sep 30, 2025
Amazing products and excellent customer…
Amazing products and excellent customer service! I have used Rodial products for years and I think they work so well and are really effective. I love...
T
Tiannie & Rachel
trustpilot.com
Sep 30, 2025
Just bought a few products to try and…
Just bought a few products to try and love every one...
g
germin Mohamed
trustpilot.com
Sep 30, 2025
Excellent products and customer service
I recently discovered Rodial after trying the trending Banana Lowlighter, which I cannot live without now! I also love their Glow Booster Drops. I als...
E
Erasmia
trustpilot.com
Sep 30, 2025
✨✨✨✨
I bought the book "how to liv...
N
Natalie Ebanks
trustpilot.com
Sep 30, 2025
I had a product delivered that was not…
I had a product delivered that was not up to standard so I contacted this company and the problem was...
S
Sian Wood
trustpilot.com
Sep 30, 2025
I love Rodial products
I love Rodial products. They’ve changed my skin for the better. And the Customer services department is excellent...
S
Sara
trustpilot.com
Sep 30, 2025
If there was a 0 it would of been…
If there was a 0 it would of been that.no exchanges.moisturiser too light for my complexion, obviously have to open to see colour.expensive mistake b...
J
Julie Chalmers
trustpilot.com
Sep 30, 2025
Love the product
I was first given the Vit C cleanser as a gift. I used it and loved it. Got lots of compliments on my skin. So I ordered more on the website. I had a...
J
Julia Holmes
trustpilot.com
Sep 30, 2025
Love, Love, Love ❤️
After reading an article about the Rodial cream that Princess Catherine is rumoured to be using I couldn’t resist the summer sale price to try it out,...
A
Amy Uecker
trustpilot.com
Sep 30, 2025
I love the fast service but not the return policy
I love the fast service. I'm disappointed that I can't return the products now that I used them. Not sure why you can't return them. How are you going...
P
Paul
trustpilot.com
Sep 30, 2025
Bee Veno.
...
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ΌΛΓΑ
trustpilot.com
Sep 30, 2025
Very excited with Rodial
First of all, I love the products themselves. Then, I love the easy way to use them, I am particularly referring to creams that have this "pump up" fu...
M
Mel
trustpilot.com
Sep 30, 2025
Taken my money and they deny any order order exists
Placed an order over a week ago . Cost me £110 . No email received to confirm order . Chased them and they deny any order exi...
Y
Yvonne Hall
trustpilot.com
Sep 30, 2025
Perfect face cleanser
Love the product and apprecia...
H
Harry
trustpilot.com
Sep 30, 2025
Rubbish
Rubbish, would not cancel my order even though i ordered the wrong this and alerted them right after placing the order....
H
Hatice Hasan
trustpilot.com
Sep 30, 2025
Easy ordering
Easy ordering, payment options, quick de...
I
I Yan S
trustpilot.com
Sep 30, 2025
Nice
Nice! Good produ...
C
Clarissa Brind
trustpilot.com
Sep 30, 2025
Fresh look
Items well wrapped and samples were a great addition. Bought rodial drops a...
M
MRS LOUISE DUNN
trustpilot.com
Sep 30, 2025
Great customer care
Great customer care, fast delivery and well packaged. I have very sensitive eyes and was worried the Ba...
Conclusion
Reviewers most often praise Rodial products for texture, scent and visible results, and they frequently highlight convenient packaging (for example, pump dispensers) and available mini sizes. Many customers report quick delivery and responsive customer service, with several naming individual staff who resolved issues swiftly. However, a minority of reviews describe serious problems: missing or denied orders, refusal to exchange or refund, and shade/match issues that made products unsuitable. If you value fast shipping and attentive support, reviews are generally positive; if you need flexible return/exchange terms or are sensitive about shade matching, check the returns policy and sample/mini availability before buying.