Reviewers most often praise Rodial products for texture, scent and visible results, and they frequently highlight convenient packaging (for example, pump dispensers) and available mini sizes. Many customers report quick delivery and responsive customer service, with several naming individual staff who resolved issues swiftly. However, a minority of reviews describe serious problems: missing or denied orders, refusal to exchange or refund, and shade/match issues that made products unsuitable. If you value fast shipping and attentive support, reviews are generally positive; if you need flexible return/exchange terms or are sensitive about shade matching, check the returns policy and sample/mini availability before buying.
Examples from available reviews (Nov 2021 – Feb 2026).
Products work well and customer service issued a full refund.
“Amazing products and excellent customer service!”
Order payment taken but company denies order and refuses refund.
“Pure theft .”
Moisturiser shade was wrong and exchange refused, poor service.
“moisturiser too light for my complexion”
Products are easy to use with practical pump dispensers and informative descriptions.
“creams that have this "pump up" function on their lid”
Many reviewers note fast delivery, friendly staff and prompt problem resolution; a smaller group report order cancellations or failed fulfilment.
Some customers welcome discounts, mini sizes and samples; others call items expensive and criticise no-exchange or refund outcomes for unsuitable purchases.
Site descriptions, easy ordering, packaging and pump dispensers are praised, while several reviews highlight frustrating return, cancellation or order-tracking problems.
Most reviewers describe products as effective with pleasant textures and packaging; a minority report shade/match issues or items not suiting their skin.
Multiple reviews call customer service responsive and helpful (specific staff named); a few describe poor communication around missing orders or refunds.
Majority of reviewers report satisfaction and repeat purchases; a smaller but notable set stopped buying after severe order or returns problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Skin improved noticeably after using the products for a week.
“Skin looks & feels amazing even after a week!”
Received helpful advice and found products great.
“Helpful advice.”
Delivery was fast but reviewer was unimpressed with the products.
“not so impressed with the products”
Speedy delivery; loved banana lowlighter and lip oil products.
“Smashing product.”
Customer service responded quickly and sent a replacement parcel promptly.
“they immediately looked into the issue and sent a replacement package”
Advert discount was unclear and customer service was dreadful.
“I did not get 20% off.”
Customer service refused exchanges and ignored customer satisfaction concerns.
“Customer service is deplorable!”
Product worked well but customer service miscommunicated stock and discontinued it.
“Firstly I was told it was out of stock, then had another email saying it was now discontinued”
Glass tint was reformulated and no longer gives luminosity.
“now it has no luminosity.”
Products improved face texture and she intends to remain a customer.
“the difference I can see after just a short time is noticeable.”
Delivery was very quick and appreciated.
“Very quick delivery which was great”
Banana lowlighter made wrinkles look worse and was overpriced.
“Disappointed with banana low lighter”
Order not delivered and customer service was unhelpful.
“I still haven't received nor know when its going to be delivered.”
Found the products to be fantastic.
“Fantastic products.”
Banana concealer shade worked well for under-eye and needed little product.
“This banana shade looks the best I have tried in a long time.”
Products arrived timely, packaging beautiful, and retinol gel was excellent.
“Packaging is beautiful- even better the products are AMAZING.”
Makeup bag arrived damaged and replacement was also faulty despite complaints.
“arrived damaged, dirty and used.”
Efficient dispatch and promising mini product on first order.
“Very efficient dispatch”
Products were excellent and delivery quick.
“Excellent products and quick delivery”
Bee Venom Serum absorbed quickly, non-greasy, and delivered fast.
“NOT sticky or greasy and is very quickly absorbed.”
Product shipped quickly and was excellent.
“Shipped fast. Excellent product”
Products work well and customer service issued a full refund.
“Amazing products and excellent customer service!”
Bought a few products and loved every one of them.
“love every one of them.”
Loved products and customer service resolved an issue quickly.
“excellent customer service”
Bought the book and loved it.
“I bought the book "how to live your best life". Loved it ✨”
Received substandard product but company resolved the issue immediately.
“the problem was solved immediately”
Products improved skin and customer service replied extremely quickly.
“replied to my emails within 2 minutes.”
Moisturiser shade was wrong and exchange refused, poor service.
“moisturiser too light for my complexion”
Loved the gifted cleanser and customer service resolved order issue quickly.
“I was first given the Vit C cleanser as a gift.”
Cream suited sensitive skin with pleasant texture and excellent masks.
“no reaction whatsoever and love the texture”
Service was fast but returns policy prevents trying products first.
“I can't return the products now that I used them.”
Found the product really great.
“Really great product”
Products are easy to use with practical pump dispensers and informative descriptions.
“creams that have this "pump up" function on their lid”
Order payment taken but company denies order and refuses refund.
“Pure theft .”
Liked the cleanser and appreciated the new customer discount.
“appreciate the new customer discount.”
Couldn't cancel wrong order and felt service was unhelpful.
“Rubbish, would not cancel my order”
Ordering was easy with quick delivery and liked the product.
“Easy ordering, payment options, quick delivery.”
Found the products and services to be good.
“Good products and services.”
Items well wrapped, samples nice, products made a difference to my skin.
“Items well wrapped and samples were a great addition.”
Excellent customer care and fast delivery; product didn't irritate eyes.
“Great customer care, fast delivery and well packaged.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rodial is a UK-based cosmetics and skincare brand offering serums, creams, masks and make-up through its own website and global retailers. The brand is associated with premium-positioned formulations and direct online sales, with customers able to buy full-size products and smaller trial sizes or sets.