Many customers say their skin looks clearer and mention quick dispatch and careful packaging. Support teams often reply fast and sometimes offer replacements or refunds. Some reviewers describe major service problems, including damaged items, refunds being refused, or exchanges being declined. A smaller group mentions reformulated products and shades or finishes that did not meet expectations.
Examples from available reviews (Nov 2021 – Mar 2026).
Products improved face texture and she intends to remain a customer.
“the difference I can see after just a short time is noticeable.”
Customer service refused exchanges and ignored customer satisfaction concerns.
“Customer service is deplorable!”
Advert discount was unclear and customer service was dreadful.
“I did not get 20% off.”
Makeup bag arrived damaged and replacement was also faulty despite complaints.
“arrived damaged, dirty and used.”
Reviews often mention fast dispatch and quick fixes when something goes wrong. Several customers report prompt replacements and refunds. Another group describes problems that did not get resolved, such as exchanges being refused, deliveries going missing, and repeated replies that did not help.
Some buyers point to new-customer discounts and say the results make the price worth it. A few call certain products overpriced or say the advertised discount was not applied. For some, return rules that stop them from trying products first also make the value feel lower.
Shoppers describe a smooth checkout, several payment options, and tidy packaging with samples. One review highlights pump dispensers and clear product descriptions; otherwise, comments on usability are limited.
Many reviewers say their skin texture improved and describe formulas that absorb quickly and feel good on the skin. Several also praise the packaging and added samples alongside strong results. A smaller set mentions reformulations, reduced luminosity, and at least one product that made fine lines look more noticeable.
Several customers report very fast, helpful replies and practical advice from support. Others mention unclear promotions and discounts that did not get applied as advertised. Overall, communication ranges from quick help to confusing or misleading offers.
Feedback splits between high satisfaction with products and speedy service, and serious service problems. Positive reviews focus on results and fast handling when issues come up. Negative reviews centre on damaged parcels, refunds being denied, and poor exchange support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
My friend always tells me that Rodial products are very effective, so I trust her. So I started my online shopping with Rodial to receive the professional products that she had mentioned to me before. I can see many negative reviews, but I don't care about them, let's say some of them haven't received the right products. The most important thing is that I'm very satisfied with what I bought. I was excited for prompt delivery and friendliness of the staff.I hope that you'll recognize the phenomenal work they do when you order with them! Besides, the facial cleanser is also good on my skin.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rodial is a UK cosmetics brand that makes skincare and colour cosmetics. It sells through its own website and via third-party retailers. Product pages show ingredients and how to use each item to help customers choose. The site also sets out shipping and returns details and offers support channels for order questions.