Reviewers most often praise Rodial products for texture, scent and visible results, and they frequently highlight convenient packaging (for example, pump dispensers) and available mini sizes. Many customers report quick delivery and responsive customer service, with several naming individual staff who resolved issues swiftly. However, a minority of reviews describe serious problems: missing or denied orders, refusal to exchange or refund, and shade/match issues that made products unsuitable. If you value fast shipping and attentive support, reviews are generally positive; if you need flexible return/exchange terms or are sensitive about shade matching, check the returns policy and sample/mini availability before buying.
Examples from available reviews (Nov 2021 – Feb 2026).
Products work well and customer service issued a full refund.
“Amazing products and excellent customer service!”
Order payment taken but company denies order and refuses refund.
“Pure theft .”
Moisturiser shade was wrong and exchange refused, poor service.
“moisturiser too light for my complexion”
Products are easy to use with practical pump dispensers and informative descriptions.
“creams that have this "pump up" function on their lid”
Many reviewers note fast delivery, friendly staff and prompt problem resolution; a smaller group report order cancellations or failed fulfilment.
Some customers welcome discounts, mini sizes and samples; others call items expensive and criticise no-exchange or refund outcomes for unsuitable purchases.
Site descriptions, easy ordering, packaging and pump dispensers are praised, while several reviews highlight frustrating return, cancellation or order-tracking problems.
Most reviewers describe products as effective with pleasant textures and packaging; a minority report shade/match issues or items not suiting their skin.
Multiple reviews call customer service responsive and helpful (specific staff named); a few describe poor communication around missing orders or refunds.
Majority of reviewers report satisfaction and repeat purchases; a smaller but notable set stopped buying after severe order or returns problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
My friend always tells me that Rodial products are very effective, so I trust her. So I started my online shopping with Rodial to receive the professional products that she had mentioned to me before. I can see many negative reviews, but I don't care about them, let's say some of them haven't received the right products. The most important thing is that I'm very satisfied with what I bought. I was excited for prompt delivery and friendliness of the staff.I hope that you'll recognize the phenomenal work they do when you order with them! Besides, the facial cleanser is also good on my skin.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Rodial is a UK-based cosmetics and skincare brand offering serums, creams, masks and make-up through its own website and global retailers. The brand is associated with premium-positioned formulations and direct online sales, with customers able to buy full-size products and smaller trial sizes or sets.