Getsafe
Experiences & Reviews
Getsafe is a digital‑first insurance provider focusing on app and web‑based policy management and customer support for consumers. The company markets itself around simplified, mobile‑driven insurance processes and online claims handling, targeting retail products such as liability, contents and other personal lines in European markets.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers describe helpful, fast and patient support staff and timely case resolution; a small number report unprofessional behaviour or difficulties with claims.
Value for money
Some customers note satisfactory reimbursements for pet or property claims, while others report low payouts after depreciation or denied refunds, producing mixed value impressions.
User experience
The app, website and process are repeatedly described as user‑friendly and clear; customers highlight easy access to policy details and smooth application steps.
Product quality
Several reviewers cite clear coverage and effective payouts for specific claims, but others flag policy limits or depreciation rules that reduced reimbursements.
Communication
Communication is commonly described as clear, fast and available in English; isolated complaints mention poor or unprofessional interactions during claims.
Overall experience
A majority report positive overall experiences driven by support and ease of use; a minority report negative overall outcomes tied to disputed claims.
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (April 2022 – September 2025).
Simplifying Insurance: My Experience with Getsafe
"I recently came across Getsafe, a digital insurance provider that offers an easy and convenient way to manage your policies. I was skeptical at first, but their website made it clear that they strive for simplicity and accessibility. After downloading the app, I was pleasantly surprised by how user-friendly it is. All of my policy information is easily accessible in one place, making it simple to understand what’s covered and what’s not. This feature alone makes Getsafe stand out from other traditional insurance providers. Furthermore, their customer service was exceptional when I had questions about my coverage options. The representatives were well-informed and patiently answered all my queries. Overall, working with Getsafe has been a breath of fresh air compared to previous experiences with other insurers who often left me feeling confused or frustrated."
Not recommended
"Not recommended I paid for this insurance for almost 5 years. Last month, I filed a claim after losing my key and needing to replace the key..."
I’m extremely satisfied with Getsafe’s…
"I’m extremely satisfied with Getsafe’s service. When I was in a vulnerable health situation, they were able to cover the boarding costs for my dog—so..."
Great customer service
"The customer service is great. I am not rating the products GetSafe offers, but rather my experience with their support team. My questions about Liabi..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
He explained it well and clear and…
He explained it well and clear and...
Thanks for providing the needed info…
Thanks for providing the...
Perfect consultation with a…
Perfect consultation with...
Great and Efficient Service
I appreciate the excellent service I received. Lennard responded to my inquiries clearly, and he...
Horrible experience to get money back…
Horrible experience to get money back from the claims. Very un profressiona...
I’m extremely satisfied with Getsafe’s…
I’m extremely satisfied with Getsafe’s service. When I was in a vulnerable health situation, they were able to cover the boarding costs for my dog—so...
The consultation was very nice the…
The consultation was very nice the important part is they speak English and explain everything even though you are new to the system. I really enjoyed...
Great customer service!
...
Not recommended
Not recommended I paid for this insurance for almost 5 years. Last month, I filed a claim after losing my key and needing to replace the key...
I had my case resolved very quickly and…
I had my case resolved very quickly and over the weekend! I thought it would be taking...
Gero explained me everything about term…
Gero explained me everything about term life insurance, we had multiple iterations about various...
Julie was extremely helpful
Julie was extremely helpful! She explained to me all t...
Good, fast, and effective
The support process was completely in English which was great. Support also m...
I have got few insurances packages from…
I have got few insurances packages from Getsafe, i am really...
Very professional and kind person…
Very professional and kind person picked up my call. Co...
Quick and Precise
Quick, precise and...
Great customer service
The customer service is great. I am not rating the products GetSafe offers, but rather my experience with their support team. My questions about Liabi...
Great
...
Awesome claim management
Diana managed the whole claim process very well on time and with all details....
Super friendly & very helpful
Super friendly & ve...
Conclusion
Reviews show consistent praise for Getsafe’s digital experience and responsive customer support, with many users reporting quick, clear communication and straightforward policy access via the app. Claims handling is often described as efficient, and some customers report full or compassionate reimbursements for pet and property incidents. However, there are recurring complaints about reimbursements reduced by depreciation and at least one case where the customer felt unable to recover funds. Consumers should read policy terms carefully—especially depreciation and exclusions—and verify how specific claim types (for example pet care or key replacement) are handled before purchasing.