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We Collect & Analyse Reviews

Getsafe
Experiences & Reviews

Getsafe is a digital‑first insurance provider focusing on app and web‑based policy management and customer support for consumers. The company markets itself around simplified, mobile‑driven insurance processes and online claims handling, targeting retail products such as liability, contents and other personal lines in European markets.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 17d
Overall Rating
4.6

Our Analysis

🎯

Service quality

Most reviewers describe helpful, fast and patient support staff and timely case resolution; a small number report unprofessional behaviour or difficulties with claims.

Share
29%
Strong
💰

Value for money

Some customers note satisfactory reimbursements for pet or property claims, while others report low payouts after depreciation or denied refunds, producing mixed value impressions.

Share
6%
Mixed

User experience

The app, website and process are repeatedly described as user‑friendly and clear; customers highlight easy access to policy details and smooth application steps.

Share
18%
Strong
🔧

Product quality

Several reviewers cite clear coverage and effective payouts for specific claims, but others flag policy limits or depreciation rules that reduced reimbursements.

Share
8%
Mixed
📞

Communication

Communication is commonly described as clear, fast and available in English; isolated complaints mention poor or unprofessional interactions during claims.

Share
28%
Strong

Overall experience

A majority report positive overall experiences driven by support and ease of use; a minority report negative overall outcomes tied to disputed claims.

Share
11%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

D
Daisy Buyagawon
trustpilot.com Sep 30, 2025

He explained it well and clear and…

He explained it well and clear and...

A
Asmaa Sweif
trustpilot.com Sep 30, 2025

Thanks for providing the needed info…

Thanks for providing the...

A
Alireza Rajabi
trustpilot.com Sep 30, 2025

Perfect consultation with a…

Perfect consultation with...

c
customer
trustpilot.com Sep 30, 2025

Great and Efficient Service

I appreciate the excellent service I received. Lennard responded to my inquiries clearly, and he...

K
Kritika Singh
trustpilot.com Sep 30, 2025

Horrible experience to get money back…

Horrible experience to get money back from the claims. Very un profressiona...

L
Liliia Samsoniuk
trustpilot.com Sep 30, 2025

I’m extremely satisfied with Getsafe’s…

I’m extremely satisfied with Getsafe’s service. When I was in a vulnerable health situation, they were able to cover the boarding costs for my dog—so...

S
SHUBHAM TIWARI
trustpilot.com Sep 30, 2025

The consultation was very nice the…

The consultation was very nice the important part is they speak English and explain everything even though you are new to the system. I really enjoyed...

H
Hema Mani
trustpilot.com Sep 30, 2025

Great customer service!

...

L
Leandro
trustpilot.com Sep 30, 2025

Not recommended

Not recommended I paid for this insurance for almost 5 years. Last month, I filed a claim after losing my key and needing to replace the key...

M
Mohammad
trustpilot.com Sep 30, 2025

I had my case resolved very quickly and…

I had my case resolved very quickly and over the weekend! I thought it would be taking...

D
Deepak Garg
trustpilot.com Sep 30, 2025

Gero explained me everything about term…

Gero explained me everything about term life insurance, we had multiple iterations about various...

F
Francesco Donolo
trustpilot.com Sep 30, 2025

Julie was extremely helpful

Julie was extremely helpful! She explained to me all t...

E
EMANUEL
trustpilot.com Sep 30, 2025

Good, fast, and effective

The support process was completely in English which was great. Support also m...

s
salman salari
trustpilot.com Sep 30, 2025

I have got few insurances packages from…

I have got few insurances packages from Getsafe, i am really...

M
Mo
trustpilot.com Sep 30, 2025

Very professional and kind person…

Very professional and kind person picked up my call. Co...

S
Sameer Roshanlal Nahar
trustpilot.com Sep 30, 2025

Quick and Precise

Quick, precise and...

J
Jithin George
trustpilot.com Sep 30, 2025

Great customer service

The customer service is great. I am not rating the products GetSafe offers, but rather my experience with their support team. My questions about Liabi...

n
namodaya balaarachchi
trustpilot.com Sep 30, 2025

Great

...

S
Serdar Sogut
trustpilot.com Sep 30, 2025

Awesome claim management

Diana managed the whole claim process very well on time and with all details....

S
Sarah Altmann
trustpilot.com Sep 30, 2025

Super friendly & very helpful

Super friendly & ve...

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Conclusion

Reviews show consistent praise for Getsafe’s digital experience and responsive customer support, with many users reporting quick, clear communication and straightforward policy access via the app. Claims handling is often described as efficient, and some customers report full or compassionate reimbursements for pet and property incidents. However, there are recurring complaints about reimbursements reduced by depreciation and at least one case where the customer felt unable to recover funds. Consumers should read policy terms carefully—especially depreciation and exclusions—and verify how specific claim types (for example pet care or key replacement) are handled before purchasing.