Reviewers often praise fast, polite support and a mobile app that feels easy to use. Several customers describe quick claim handling and clear explanations from named agents. Another group reports denied claims, low payouts, and billing or paperwork issues. Overall, feedback splits sharply between smooth, responsive service and disputes over claim results.
Examples from available reviews (Apr 2022 – Mar 2026).
App is intuitive and reliable; customer service is fast and kind.
“the app is very intuitive and reliable”
Reimbursement approved within 24 hours; process was smooth and clearly explained.
“The reimbursement was approved within 24 hours, which was impressively fast.”
Company refused to reimburse after my cat's accident; reviewer does not recommend.
“the company refused to reimburse us.”
Insurance rolled over without notice, then sent to debt collection with disputed charges.
“rolled over without informing me and then sent to a debt collection agency”
Many reviews describe support from named agents as quick, polite, and efficient. Several mention fast claim processing with clear, step-by-step help. A noticeable cluster of low-rated reviews reports delayed, drawn-out, or unsuccessful claim handling.
Several reviewers call the coverage affordable and easy to buy. Multiple complaints point to low reimbursements after depreciation or unexpectedly small payouts. A smaller group reports billing problems and automatic rollovers that led to debt-collection concerns.
Users often say the app is intuitive, simple, and reliable for managing policies. Many also praise fast, helpful in-app or chat support. A few negative reviews mention missing features or paperwork that made the process feel complicated.
Some positive reviews describe timely claim approvals and payments, including boarding or damage costs. Critical comments focus on denied claims and disputed coverage decisions. Complaints repeatedly mention reimbursement amounts and depreciation calculations.
Customers often mention clear, patient, multilingual explanations from support agents. Other reviews describe too much back-and-forth, unclear documentation, and occasional unresponsiveness. These communication issues show up mainly in several low-scoring reviews.
Sentiment is strongly split between very positive and very negative experiences. Positive reviews highlight speed, helpful staff, and an easy app. Negative reviews focus on claim refusals, low payouts, and billing or process breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (11) · Reviews (1) · Quotes shortened · As of: March 2026
Talking to Mehak was helpful and clarified all doubts.
“She was helpful and friendly at the same time.”
Overall great experience; reviewer hopes they can help.
“Overall, great experience.”
The service was super quick and efficient.
“It was super quick and efficient.”
Agent was helpful and fulfilled queries regarding the claim.
“It was really helpful talking to the agent who fulfilled my queries regarding my claim”
Fredrick was very kind and efficient.
“Fredrick was very kind and efficient”
Getsafe's process is simple, clear and hassle-free throughout.
“GetSafe makes insurance incredibly simple.”
App is intuitive and reliable; customer service is fast and kind.
“the app is very intuitive and reliable”
Using Getsafe three years; satisfied with options and quick support.
“am very satisfied with the options provided and quick support”
Mehak and team were attentive and the app was easy to use.
“Mehak and Gatesafe team are very attentive, supportive and have all the answers for my questions.”
Frederik solved my issue before I even finished explaining it.
“Frederik was really sweet and solved my issue before I even finished explaining it! :D 10/10 experience for me”
Mehak was very helpful.
“Mehak was very helpfull!”
She explained different program details and points to note.
“she explained well of different details of program and points I should pay attention to.”
The query was answered satisfactorily.
“Query was answered satisfactorily”
Reviewer expressed thanks to Mohammed.
“Thanks to Mohammed”
Reviewer described support as great, quick and kind.
“great！quick! Kind!”
They helped with a claim and were transparent and quick to reply.
“Helped with a claim, were transparent and fast to reply”
Agent was friendly and patient when explaining legal insurance.
“Very friendly and patient when walking me through legal insurance.”
Great experience talking with Yash and learning insurance details.
“Wonderful experience talking with Yash and getting to fully know the insurance details.”
Reviewer thanked them and wished a wonderful day.
“So kind of you! Thank you I hope you have a wonderful day”
Reimbursement approved within 24 hours; process was smooth and clearly explained.
“The reimbursement was approved within 24 hours, which was impressively fast.”
Thomas Mitchell's team resolved my issue with precision and empathy.
“They broke everything down clearly”
Agent explained things clearly and assisted through the whole process.
“He explained it well and clear and assisted me thru all the process.”
They provided the needed information and documents.
“Thanks for providing the needed info and documents”
Consultation was perfect with a professional consultant.
“Perfect consultation with a professional consultant”
Excellent, clear support from Lennard led to a smooth application.
“Lennard responded to my inquiries clearly, and helped process my application quickly.”
Had a horrible claims experience and will not insure a second cat.
“Horrible experience to get money back from the claims.”
Getsafe covered my dog's boarding costs quickly and compassionately.
“they were able to cover the boarding costs for my dog”
Consultant spoke English, explained everything patiently despite many doubts.
“they speak English and explain everything even though you are new to the system.”
Reviewer praised Getsafe's great customer service.
“Great customer service!”
Claim reimbursed only €30 after depreciation on a €230 key replacement.
“I was reimbursed only €30.”
My case was resolved very quickly, even over the weekend.
“I had my case resolved very quickly and over the weekend!”
Gero patiently explained term life insurance and premium scenarios.
“Gero explained me everything about term life insurance”
Julie was extremely helpful and answered my questions quickly.
“Julie was extremely helpful!”
Support communicated clearly and quickly in English and German.
“All communication was fast and clear.”
Reviewer is very happy with Getsafe's process and support.
“i am really happy with the process and the support.”
A professional, kind agent answered and communicated clearly in English.
“Communicated clearly in English and guided me accordingly”
Service was quick, precise and easy to understand.
“Quick, precise and easy to understand”
Support answered liability and contents insurance questions patiently and instantly.
“My questions about Liability insurance and Contents insurance were answered well and with patience”
Reviewer found the service great and very helpful.
“Great and very helpful”
Diana managed the claim process well and compensation was issued for damaged third party property.
“Diana managed the whole claim process very well on time and with all details.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Getsafe is a digital insurance provider that sells and manages policies via a mobile app and website. It issues policy documents, lets customers manage cover online, and offers digital channels for claims and support. Customers can get guidance and reach the team through in-app chat, email, and web interfaces. Getsafe follows a mobile-first approach and publishes terms and policy details for prospective customers to review.