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We Collect & Analyse Reviews

Avanti Travel Insurance
Experiences & Reviews

Avanti Travel Insurance sells travel insurance policies online, offering single-trip and annual cover with online quotations, purchase and electronic policy documents. Reviews indicate the service includes phone and agent support alongside web-based purchasing and renewal options.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 20d
Overall Rating
4.5

Our Analysis

🎯

Service quality

Most reviews praise helpful, professional staff and generally efficient service; a small number report slow or obstructive claim handling.

Share
16%
Strong
💰

Value for money

Multiple reviewers report competitive pricing and good perceived value, including for renewals and policies accepting some pre‑existing conditions.

Share
8%
Strong
⚡

User experience

Many customers describe a fast, straightforward online purchase process and almost-instant policy emails; routine tasks are frequently called 'easy' or 'no‑fuss'.

Share
22%
Strong
🔧

Product quality

Several reviewers note clear cover and acceptance of some pre‑existing conditions, but two detailed reviews report problems and delays when making claims.

Share
10%
Mixed
📞

Communication

Most customers report clear, polite and helpful communication from agents; a minority describe delayed replies and requests for unclear or irrelevant claim information.

Share
13%
Strong
⭐

Overall experience

Overall impressions are positive for ease of purchase, speed and value, but a few customers experienced serious issues with claim handling.

Share
31%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

L
Linda
trustpilot.com Sep 30, 2025

Easy to use site

Easy to use site. Good va...

A
Amanda Benson
trustpilot.com Sep 30, 2025

Just how quickly my cover was sorted

Just how quickly m...

K
Karen Noble
trustpilot.com Sep 30, 2025

Good communication

Good communication by...

S
Susan Ayres
trustpilot.com Sep 30, 2025

A quick & easy experience to purchase…

A quick & easy experience to pu...

M
Michael Butler
trustpilot.com Sep 30, 2025

No experience of any claim yet.ve had my Annual Travel NoInsurance…

Have had my Annual Travel NoInsurance for a year now, and just coming up for renewal at some £1100. I'm 83, and have had no call on the Insurance over...

R
Rich
trustpilot.com Sep 30, 2025

Very good and straightforward

...

M
Mustafa Sumar
trustpilot.com Sep 30, 2025

Report a claim

Report a claim. Received forms returned on 9/8/25 .more forms came. Filled and returned on 19/8/25. Call them on 8/9/25and told I will hear in 10 days...

A
Allen SCHOFIELD
trustpilot.com Sep 30, 2025

Simple procedure and hopefully straight…

Simple procedure and hopefully straig...

J
John Joseph
trustpilot.com Sep 30, 2025

Easy enough process to purchase the…

Easy enough process to purchase the insurance....but try making a claim. Totally obstructive, uncooperative and takes 6 months to get any sort of sett...

C
Catrina Donegan
trustpilot.com Sep 30, 2025

Easy

So easy to sort ou...

D
David Robinson
trustpilot.com Sep 30, 2025

Fast and easy to get cover for my trip

Fast and easy to ge...

M
Mr John Pointon
trustpilot.com Sep 30, 2025

Getting a competitive quotation

Getting a competitive quotation, even with some pre...

c
customerBrian Smith
trustpilot.com Sep 30, 2025

Representative Daniel very helpful and…

Representative Daniel very helpful and patient when asking questi...

J
Jane
trustpilot.com Sep 30, 2025

Great service

Great service 2nd year booked...

D
Debby Webb
trustpilot.com Sep 30, 2025

Quick abmnd Easy to apply

Quick and Easy to appl...

J
Jana Nicholson
trustpilot.com Sep 30, 2025

Agent was very helpful and professional

Agent was very help...

H
Howick
trustpilot.com Sep 30, 2025

Easy to do (very)

...

J
Jackie
trustpilot.com Sep 30, 2025

Good travel insurance

Keeping information sent...

C
C Cawse
trustpilot.com Sep 30, 2025

Great experience agent took time with…

Great experience agent took time with us to ensur...

L
Lynda
trustpilot.com Sep 30, 2025

Polite throughout

Very thorough. Excell...

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Conclusion

Customer feedback for Avanti Travel Insurance emphasises a fast and simple online purchase journey, prompt policy issuance and generally helpful staff. Many reviewers find the pricing competitive and suitable for renewals and some pre‑existing conditions. However, several detailed negative reviews highlight slow or obstructive claim handling and unclear requests during claims. Prospective buyers should review policy terms and the claims process carefully, keep thorough receipts and consider customer experiences when deciding on cover.