Reviewers often praise the smooth online buying process and low premiums. Many mention helpful, professional phone agents who set up cover quickly and with little hassle. A minority describe serious problems with claims, including long delays and obstructive behaviour. A smaller group flags call issues such as repeated questions and background noise.
Examples from available reviews (Dec 2021 – Feb 2026).
Staff were helpful and the policy met all needs.
“Very helpful staff and a policy which meets all our needs”
Avanti was easy to use and saved about 33% on premiums.
“Saved about 33% with a multi trip annual plan compared to the single trip quoted by Staysure!!!”
Claims handling was obstructive and slow, resolved only after ombudsman involvement.
“Totally obstructive, uncooperative and takes 6 months to get any sort of settlement.”
Phone agent repeated all questions despite recent policy, causing delay.
“she still had to go through all questions again which took a long time”
Many reviews describe staff as helpful, professional and efficient when setting up cover. A separate set reports delays and obstructive responses when dealing with claims after an incident. These claims complaints appear less often but stand out against the strong praise for frontline service.
Reviewers regularly point to competitive prices and clear savings, including multi-trip discounts. Many call the purchase and renewal costs good value and say online payment is straightforward. No strong price-related negatives show up.
Most comments describe a quick, simple online journey with clear steps for buying and renewing. Several mention an easy-to-use app or site and fast cover activation. A small number are cautiously optimistic that claims will be as easy as the buying process.
A few reviewers specifically praise the cover and overall product quality. They focus on adequate protection and satisfaction with the policy details. This comes up far less than ease-of-use and service.
Many customers say phone communication is clear and professional, with timely updates. Some callers report background noise or having to repeat details, which lengthened calls. These issues come up occasionally rather than widely.
Most reviews focus on smooth purchases, quick renewals and helpful agents. Another set describes strong dissatisfaction with claims handling, creating a clear split between buying and post-claim experiences. That contrast runs through the feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
I am very impressed with the price and the variety of policies available. I have never felt like I've been ripped off and have always been happy with the cover provided. Recently I bought the single trip travel insurance and the online process was quick and easy to complete and the policy documents were emailed to me almost instantly. The price was good and I will be buying my travel insurance from them next year. I’m actually thinking of upgrading to annual travel insurance since I travel a lot and I found them reliable. I would definitely recommend this site to anyone looking for travel insurance.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Avanti Travel Insurance is a UK travel insurer offering single-trip and annual multi-trip policies. Customers can get quotes, buy cover and renew through the website and mobile interfaces. Phone support is available for policy questions and document requests. Avanti processes claims and issues policy documents covering medical emergencies, cancellations and travel disruption.