Reviewers often praise the smooth online buying process and low premiums. Many mention helpful, professional phone agents who set up cover quickly and with little hassle. A minority describe serious problems with claims, including long delays and obstructive behaviour. A smaller group flags call issues such as repeated questions and background noise.
Examples from available reviews (Dec 2021 – Feb 2026).
Staff were helpful and the policy met all needs.
“Very helpful staff and a policy which meets all our needs”
Avanti was easy to use and saved about 33% on premiums.
“Saved about 33% with a multi trip annual plan compared to the single trip quoted by Staysure!!!”
Claims handling was obstructive and slow, resolved only after ombudsman involvement.
“Totally obstructive, uncooperative and takes 6 months to get any sort of settlement.”
Phone agent repeated all questions despite recent policy, causing delay.
“she still had to go through all questions again which took a long time”
Many reviews describe staff as helpful, professional and efficient when setting up cover. A separate set reports delays and obstructive responses when dealing with claims after an incident. These claims complaints appear less often but stand out against the strong praise for frontline service.
Reviewers regularly point to competitive prices and clear savings, including multi-trip discounts. Many call the purchase and renewal costs good value and say online payment is straightforward. No strong price-related negatives show up.
Most comments describe a quick, simple online journey with clear steps for buying and renewing. Several mention an easy-to-use app or site and fast cover activation. A small number are cautiously optimistic that claims will be as easy as the buying process.
A few reviewers specifically praise the cover and overall product quality. They focus on adequate protection and satisfaction with the policy details. This comes up far less than ease-of-use and service.
Many customers say phone communication is clear and professional, with timely updates. Some callers report background noise or having to repeat details, which lengthened calls. These issues come up occasionally rather than widely.
Most reviews focus on smooth purchases, quick renewals and helpful agents. Another set describes strong dissatisfaction with claims handling, creating a clear split between buying and post-claim experiences. That contrast runs through the feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Staff were helpful and the policy met all needs.
“Very helpful staff and a policy which meets all our needs”
Service was helpful and easy to understand.
“Very helpful and very easy to use snd understanding , a very good service”
The reviewer reported receiving good service.
“Good service”
Online use was easy, cost was good and loyalty discount available.
“Very easy to use on line a very helpful if you have to phone , the cost is very good and you get a loyalty discount if you renew”
Phone agent repeated all questions despite recent policy, causing delay.
“she still had to go through all questions again which took a long time”
Avanti was easy to use and saved about 33% on premiums.
“Saved about 33% with a multi trip annual plan compared to the single trip quoted by Staysure!!!”
Process was efficient, easy to understand, and good value.
“Very efficient and easy to comprehend.Good value too”
The agent was described as excellent.
“Excellent agent”
Sam was very helpful and a pleasure to speak to.
“Sam was very very helpful and a pleasure to speak to.”
Arranging and paying was simple and costs were very good.
“really simple to arrange and pay our travel insurance. Great deal, costs were fantastic.”
Helpful staff member made the process very easy.
“Very helpful member of staff, made the process very easy”
Reviewer praised quality service, cover, prices and recommended to others.
“Quality service, fantastic cover and prices use every time i need cover and recommend to friends and damily”
Staff were very good to talk to and organised holiday cover.
“Very good people to talk to got me all set for my holiday”
Service was quick and efficient.
“Quick and efficient”
Telephone staff were very good and professional.
“Very good and professional on the telephone”
Background noise made it difficult to hear the speaker during calls.
“At times it was difficult to hear who I was speaking to because of the noise in the background, people talking’ when I said it was difficult at times the speaker did apologise”
The app was made easy to use.
“Made easy to use app”
Cover was very quick and easy to put in place.
“Very quick & easy to put in place”
Renewal process was very easy to use.
“Very easy to use”
Instructions were easy to follow and price was good.
“Very easy to follow instructions And a good price”
Site was easy to use and offered good value.
“Easy to use site. Good value with excellent cover.”
The reviewer had their cover sorted very quickly.
“Just how quickly my cover was sorted”
Both staff members communicated well.
“Good communication by both members of staff”
Purchasing travel insurance online was quick and easy.
“A quick & easy experience to purchase Travel Insurance on line.”
Rated based on efficient renewal process and perceived value.
“Rating is given on efficiency of Renewal Process”
Reviewer described their experience as very good and straightforward.
“Very good and straightforward”
Claim handling was delayed and reviewer received unclear requests.
“was told I will hear within 7 days. Nothing.”
Procedure was simple; hope claims would be straightforward.
“Simple procedure and hopefully straight forward if a claim had to be made.”
Claims handling was obstructive and slow, resolved only after ombudsman involvement.
“Totally obstructive, uncooperative and takes 6 months to get any sort of settlement.”
Sorting the insurance online was easy and fuss-free.
“So easy to sort out online. No fuss.”
Getting cover for the trip was fast and easy.
“Fast and easy to get cover for my trip”
Obtaining a competitive quotation with pre-existing conditions was straightforward online.
“Getting a competitive quotation, even with some pre-existing conditions, was so straightforward on line”
Representative Daniel was helpful and patient during the call.
“Representative Daniel very helpful and patient when asking questions making me feel at ease as I was having problems with my phone”
Reviewer praised the service and renewed for a second year.
“Great service 2nd year booked with them and my mum does to”
Application was quick and easy with a reasonable price.
“Quick abmnd Easy to apply, resnable price too.”
Agent was very helpful and professional.
“Agent was very helpful and professional”
The process was very easy to do.
“Easy to do (very)”
Information was kept updated for anything needed.
“Keeping information sent updated anything you need”
Agent took time to ensure the customer understood everything.
“took time with us to ensure we understood everything”
Customer service was described as very thorough and excellent.
“Very thorough. Excellent customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Avanti Travel Insurance is a UK travel insurer offering single-trip and annual multi-trip policies. Customers can get quotes, buy cover and renew through the website and mobile interfaces. Phone support is available for policy questions and document requests. Avanti processes claims and issues policy documents covering medical emergencies, cancellations and travel disruption.