Skip to content
We Collect & Analyse Reviews

Waggel
Experiences & Reviews

Waggel is a pet insurance provider offering dog insurance policies, online quote and signup, and a claims service. Customer reviews focus on pricing, ease of use of the website, claims handling and staff communication. This summary distils those user comments so prospective buyers can compare claim responsiveness, costs and ease of use.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 90%
Latest Review 19d
Overall Rating
4.4

Our Analysis

🎯

Service quality

Many reviewers describe efficient, fast claim handling and helpful staff, but several detailed reports note delays, lost paperwork or impolite treatment.

Share
21%
Mixed
💰

Value for money

Multiple customers describe Waggel as affordable or competitively priced and cite good pricing as a reason to switch or sign up.

Share
12%
Strong
⚡

User experience

Most reviewers report an easy online sign-up and a user-friendly website; a small number say some information is hard to obtain without a quote.

Share
12%
Strong
🔧

Product quality

Reviewers rarely mention policy details, coverage limits or exclusions; there is little direct feedback about the product features themselves.

Share
0%
Mixed
📞

Communication

Many customers praise clear explanations and organised claim communication; however, some say they had to liaise with vets themselves or experienced limited contact.

Share
17%
Mixed
⭐

Overall experience

Overall impressions are predominantly positive with timely claim payments and recommendations, though a minority report slow handling and poor interactions.

Share
38%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

Filter by Rating

Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
Anonymous
trustpilot.com Sep 30, 2025

REASONABLY PRICED AND EFFICIENT

I have always found Waggel to be reasonably priced and very efficient...

C
Customermiss. Booth
trustpilot.com Sep 30, 2025

Really great 10 out of 10.

...

J
John Nichol
trustpilot.com Sep 30, 2025

Recent claim handled with usual…

Recent claim handled with usual efficiency with Waggle taking the...

D
Deborah
trustpilot.com Sep 30, 2025

Good at explaining what you get

Good at explaining what...

K
Katrina Beesley
trustpilot.com Sep 30, 2025

I would put 0 if I could

...

M
Martha’s Mum
trustpilot.com Sep 30, 2025

Faultless experience

I have been blown away by my experiences with Waggel. I changed insurers for my very fit and active 10-year-old due to the constant massive increase i...

J
Jae Hudson
trustpilot.com Sep 30, 2025

So far no issues

So far no issues, but yet to make a claim....

M
Mr Mike Chester
trustpilot.com Sep 30, 2025

Clear information

...

H
Helen
trustpilot.com Sep 30, 2025

It was so easy to navigate the website

It was so easy to navigate the website and choose whic...

c
customer Alison
trustpilot.com Sep 30, 2025

Easy steps to insure my dog

Easy steps to insure my dog on line...

H
Hayden
trustpilot.com Sep 30, 2025

Excellent service

Excellent service. Claim set...

L
Longshanks
trustpilot.com Sep 30, 2025

Slow slow slow slow

For the company that proudly boast that they resolve most cases in seven days, my monthaversary looms and nothing.... they don't seem to chase vets up...

I
Ijebu-omo
trustpilot.com Sep 30, 2025

They are very good

They are very good, quick...

E
Emma
trustpilot.com Sep 30, 2025

Exceptional service

Exceptional service, super kind and helpful staff! Amazing to have an insurance co...

J
Janz
trustpilot.com Sep 30, 2025

Everyone was helpful on the phone but…

Everyone was helpful on the phone but it was me who had to liaise with Waggel and the vets where my dog was treated. I thou...

C
C Day
trustpilot.com Sep 30, 2025

New Customer

Only just signed up but so...

R
Rosanna Kit Man Wong
trustpilot.com Sep 30, 2025

Very prompt and clear explanation for…

Very prompt and clear explanation for the insurance policy. Very helpful in helping...

D
Dave Hammersley
trustpilot.com Sep 30, 2025

Efficiency and professional

...

J
Jou
trustpilot.com Sep 30, 2025

User friendly pet insurance

User friendly pet insur...

K
Kay Baxter
trustpilot.com Sep 30, 2025

User friendly website

Easy to use website and understandable. Good pricing structure. Unable...

Share Your Experience

Help other customers by sharing your experience with Waggel. Your review will be collected and included in our ongoing analysis.

Click to rate

Conclusion

Customer feedback on Waggel is dominated by positive reports of quick claim payments, clear explanations and affordable pricing. Several reviewers highlight a smooth online signup and an easy-to-navigate website. However, a smaller but notable group reports slow claim responses, lost paperwork or being asked to liaise with vets themselves. Prospective customers should compare policy details and ask how claims are handled and communicated before buying. Checking specific claim processes and available contact options will help set expectations.