insurance claim - After a disappointment from another insurance company, I found ALA insurance company. From the reviews, I thought I would give it a trial. Little did I know I was getting into more serious and bigger problems. I had an accident last month and I have been following them without success. The process is daunting, with too much paperwork and no customer service support. There is no one to respond to my questions. I have already wasted enough time seeking compensation to the point of giving up. Today I called again and they promised to look at my issue as fast as possible. I hope they will. I regret registering with them.
ALA Insurance
Reviews & Experiences
Customer feedback is predominantly positive about ALA Insurance’s sales and service interactions: reviewers frequently cite helpful staff, clear explanations and easy online or phone transactions. Multiple reviewers note fair or competitive pricing and specific product features such as multi‑year Scratch & Dent or vehicle warranty options. However, at least one reviewer reports problems with claims handling, paperwork and lack of response — a concrete area to check before buying. If you consider ALA Insurance, review policy terms, confirm the claim process and preferred contact routes, and keep records of communications to support any future claim.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Nov 2021 – Oct 2025).
Seamless, helpful, competitive - Seamless, very helpful staff, very competitive pricin...
Ala offered 4-year Scratch & Dent with up to 4 claims a year for deeper scratches than the dealer I bought car from. The dealer offered only a maximum...
5 Stqr experience - I’m about to change my car so called ALA today to sort out cover prior to taking delivery. The lady I spoke to was amazingly good. She listened to me...
What reviewers often mention
Service quality
Most reviews praise helpful, friendly and efficient staff during purchases and policy changes; one reviewer reported slow claims handling and lack of support.
Value for money
Several reviewers describe quotes and pricing as fair or competitive; price remarks appear alongside positive comments about policy suitability.
User experience
Many reviewers report an easy online purchase and straightforward phone transactions; a single review highlights excessive paperwork and a daunting claims process.
Product quality
Reviewers mention specific products (warranty, GAP, Scratch & Dent) and generally describe clear, competitive cover options; there are no direct product-quality complaints.
Communication
Most reviews note clear explanations, quick phone contact and prompt emails; one review reports no responses and unhelpful communication during a claim.
Overall experience
The majority of reviewers report repeat business, satisfaction and recommendations after smooth transactions; one reviewer expressed regret following a poor claims experience.
All Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: October 2025
Very helpful person on the telephone...
I took out two separate insurances on new financed car. Everyone involved was very speedy and eff...
Great quote. Good...
this is going into my 5th yaer with ALA ,leaner was Ace great customer service ,full of attiude only...
Great quick and precise information. Have used this company...
Mel explained everything clearly as I rang in after I did an o...
Seamless, helpful, competitive - Seamless, very helpful staff, very competitive pricin...
Excellent service this is my 4th policy…
Gap car insurance online purchasing - Easy to follow onlin...
Helpful , friendly service - ...
Mell was excellent
Very easy to purchase vehicle warranty either online or by phone call, quotes fast...
Simple & Straightforward - Having changed my vehicle before the end of the GAP cover term I wanted to renew/extend my cover for my new vehic...
Very easy to change policy over the phone. Lady on the other end of t...
5 Stqr experience - I’m about to change my car so called ALA today to sort out cover prior to taking delivery. The lady I spoke to was amazingly good. She listened to me...
Great policies at a fair price.
Ala offered 4-year Scratch & Dent with up to 4 claims a year for deeper scratches than the dealer I bought car from. The dealer offered only a maximum...
Excellent customer service from Dawn...
Great product, easy to buy and thank y...
Was helped all the way through the proce...
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About ALA Insurance
ALA Insurance is a consumer-facing insurance provider offering motor-related policies and ancillary covers. When researching ALA Insurance, consumers commonly check product terms, claim handling procedures and contact options; verify policy wording, exclusions and complaint routes before purchase.