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Oops Insurance
Reviews & Experiences

Reviews show a clear divide: several customers experienced quick, well-documented claim payments and clear email guidance, while a larger group report denied or delayed claims, poor contact and issues with refunds. Common concrete points in reviews include prompt payouts (examples: three-day and 21-day reimbursements) and recurring complaints about a £25 cancellation/admin charge and missing policy documents. Prospective customers should check cooling-off, cancellation and documentation requirements before buying and keep records of correspondence and claim submissions. If a claim is disputed or delayed, escalate via formal complaints procedures and consider external dispute resolution if unresolved.

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Overview & Key Metrics

Review count
15
Sources
trustpilot.com
Last updated
October 2025

What reviewers often mention

🎯

Service quality

Many reviewers describe poor claim handling: delayed decisions, denied claims and missed contractor appointments; a minority report quick, helpful payouts.

💰

Value for money

Multiple customers report losing money to cancellation or admin fees and withheld refunds; several say they received no payout, calling coverage poor value.

⚡

User experience

Frequent reports of not receiving policies, slow responses and confusing processes; other reviewers describe simple, prompt claim procedures and clear instructions.

🔧

Product quality

Some reviewers say policies failed to cover expected issues or were discontinued; others report timely reimbursements and successful claim outcomes.

📞

Communication

Several reviewers report little or no reply when chasing claims; other reviewers highlight prompt, clear email correspondence and responsive staff.

⭐

Overall experience

Reviewer experiences are split but lean negative: a number report unresolved claims and poor service, while a minority report quick, satisfactory claims.

All Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 15 reviews

All Reviews

Sources: Trustpilot (15) · Quotes shortened · As of: October 2025

K
Kathy Cutlan
trustpilot.com Sep 30, 2025

Scam - Got gazumped and house purchase fell through before Christmas. Haven’t heard much from them at all even with chasing, I think it was a scam. O...

K
Keith Cuerden
trustpilot.com Sep 30, 2025

Disgusting company, my house purchase fell through and so I made a cla...

I
IC
trustpilot.com Sep 30, 2025

Highly not recommended. Don’t buy. - When you bought the insurance from them, you could not receive the policy instantly. And even you sent email to chase them, no one reply and nobody ca...

T
Ted
trustpilot.com Sep 30, 2025

Complete scam. Don't buy from them - I bought a home buyer insurance. My purchase fell through in Sep 2023 due to the sellers pulling out. I logged a claim and provided all the documents...

S
Susan Taittinger
trustpilot.com Sep 30, 2025

Really happy with the way I was treated…

J
Jason Smart
trustpilot.com Sep 30, 2025

Excellent - Excellent! Logged a claim and wa...

I
Ian Mcardle
trustpilot.com Sep 30, 2025

Terrable. - Terrible. Numerous policies for BTL properties. Each time I claimed about 3 times in 2 years I have been told policy dosnt exist or policy expired or...

B
Bahar
trustpilot.com Sep 30, 2025

We've got home buyer insurance with them. Our understanding was that if our deal fell through due to external factors like gazumping etc., we were cov...

R
Robbie
trustpilot.com Sep 30, 2025

Was great to deal with after the sellers pulled out of our sale. Easy to deal...

M
Meg
trustpilot.com Sep 30, 2025

Simple claims process and I've been reimbursed - I bought the Platinum homebuyer protection insurance - I later had to claim and I was very impressed. Email correspondence was prompt, very clear abou...

A
Andy
trustpilot.com Sep 30, 2025

We purchased Home Buyers' Costs Insurance from Oops and unfortunately our purchase fell through. Oops were excellent - they were very r...

A
Anna
trustpilot.com Sep 30, 2025

Don’t buy and have a costly mistake - Don’t touch for a barge pole. Took their gold home insurance and if you cancel within cancellation/c...

T
TT
trustpilot.com Sep 30, 2025

The most worst insurance whatsoever. They is nothing like buyers protection. All they are interested in is your money. They advertise their products i...

M
Mark Wauchope
trustpilot.com Sep 30, 2025

OPPS DON'T BUY - Whatever you do, dont use this company, they discontinued there gadget insurance without telling us, they say they sent an email but they never. Spoke...

D
Dave
trustpilot.com Sep 30, 2025

Don’t even honour their own terms and conditions - Took out their “home buyers insurance”. Two days later (so well within the 14 day period) with no claim...

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Sources and methodology

This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.

About Oops Insurance

Oops Insurance is a UK consumer insurance provider offering short-term products referenced by reviewers, including homebuyer protection, gadget cover and buy-to-let related policies. People searching reviews typically look for information on claims handling, cancellation terms and payout speed when comparing short-term insurance options.