Reviews Analysed
15
We Collect & Analyse Reviews
Oops Insurance
Experiences & Reviews
Oops Insurance is a UK consumer insurance provider offering short-term products referenced by reviewers, including homebuyer protection, gadget cover and buy-to-let related policies. People searching reviews typically look for information on claims handling, cancellation terms and payout speed when comparing short-term insurance options.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
22d
Overall Rating
2.3
Our Analysis
🎯
Service quality
Many reviewers describe poor claim handling: delayed decisions, denied claims and missed contractor appointments; a minority report quick, helpful payouts.
Share
Weak
19%
💰
Value for money
Multiple customers report losing money to cancellation or admin fees and withheld refunds; several say they received no payout, calling coverage poor value.
Share
Weak
12%
⚡
User experience
Frequent reports of not receiving policies, slow responses and confusing processes; other reviewers describe simple, prompt claim procedures and clear instructions.
Share
Weak
19%
🔧
Product quality
Some reviewers say policies failed to cover expected issues or were discontinued; others report timely reimbursements and successful claim outcomes.
Share
Mixed
15%
📞
Communication
Several reviewers report little or no reply when chasing claims; other reviewers highlight prompt, clear email correspondence and responsive staff.
Share
Mixed
15%
⭐
Overall experience
Reviewer experiences are split but lean negative: a number report unresolved claims and poor service, while a minority report quick, satisfactory claims.
Share
Weak
19%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 15 verified reviews (September 2025).
Complete scam. Don't buy from them
"I bought a home buyer insurance. My purchase fell through in Sep 2023 due to the sellers pulling out. I logged a claim and provided all the documents..."
Ted
Trustpilot
Sep 30, 2025
Featured for: Long unresolved claim and denial
Excellent
"Excellent! Logged a claim and wa..."
Jason Smart
Trustpilot
Sep 30, 2025
Featured for: Fast payout within three days
Highly not recommended. Don’t buy.
"When you bought the insurance from them, you could not receive the policy instantly. And even you sent email to chase them, no one reply and nobody ca..."
IC
Trustpilot
Sep 30, 2025
Featured for: No policy received; cancellation fee
Simple claims process and I've been reimbursed
"I bought the Platinum homebuyer protection insurance - I later had to claim and I was very impressed. Email correspondence was prompt, very clear abou..."
Meg
Trustpilot
Sep 30, 2025
Featured for: Clear correspondence; reimbursed; fee noted
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 15 reviews
All Customer Reviews
Sources: Trustpilot (15) · Quotes shortened · As of: September 2025
K
Kathy Cutlan
trustpilot.com
Sep 30, 2025
Scam
Got gazumped and house purchase fell through before Christmas. Haven’t heard much from them at all even with chasing, I think it was a scam. O...
K
Keith Cuerden
trustpilot.com
Sep 30, 2025
Disgusting company
Disgusting company, my house purchase fell through and so I made a cla...
I
IC
trustpilot.com
Sep 30, 2025
Highly not recommended. Don’t buy.
When you bought the insurance from them, you could not receive the policy instantly. And even you sent email to chase them, no one reply and nobody ca...
T
Ted
trustpilot.com
Sep 30, 2025
Complete scam. Don't buy from them
I bought a home buyer insurance. My purchase fell through in Sep 2023 due to the sellers pulling out. I logged a claim and provided all the documents...
S
Susan Taittinger
trustpilot.com
Sep 30, 2025
Really happy with the way I was treated…
Really happy with the way I...
J
Jason Smart
trustpilot.com
Sep 30, 2025
Excellent
Excellent! Logged a claim and wa...
I
Ian Mcardle
trustpilot.com
Sep 30, 2025
Terrable.
Terrible. Numerous policies for BTL properties. Each time I claimed about 3 times in 2 years I have been told policy dosnt exist or policy expired or...
B
Bahar
trustpilot.com
Sep 30, 2025
We've got home buyer insurance with…
We've got home buyer insurance with them. Our understanding was that if our deal fell through due to external factors like gazumping etc., we were cov...
R
Robbie
trustpilot.com
Sep 30, 2025
Was great to deal with after the…
Was great to deal with after the sellers pulled out of our sale. Easy to deal...
M
Meg
trustpilot.com
Sep 30, 2025
Simple claims process and I've been reimbursed
I bought the Platinum homebuyer protection insurance - I later had to claim and I was very impressed. Email correspondence was prompt, very clear abou...
A
Andy
trustpilot.com
Sep 30, 2025
We purchased Home Buyers' Costs…
We purchased Home Buyers' Costs Insurance from Oops and unfortunately our purchase fell through. Oops were excellent - they were very r...
A
Anna
trustpilot.com
Sep 30, 2025
Don’t buy and have a costly mistake
Don’t touch for a barge pole. Took their gold home insurance and if you cancel within cancellation/c...
T
TT
trustpilot.com
Sep 30, 2025
The most worst insurance whatsoever
The most worst insurance whatsoever. They is nothing like buyers protection. All they are interested in is your money. They advertise their products i...
M
Mark Wauchope
trustpilot.com
Sep 30, 2025
OPPS DON'T BUY
Whatever you do, dont use this company, they discontinued there gadget insurance without telling us, they say they sent an email but they never. Spoke...
D
Dave
trustpilot.com
Sep 30, 2025
Don’t even honour their own terms and conditions
Took out their “home buyers insurance”. Two days later (so well within the 14 day period) with no claim...
Conclusion
Reviews show a clear divide: several customers experienced quick, well-documented claim payments and clear email guidance, while a larger group report denied or delayed claims, poor contact and issues with refunds. Common concrete points in reviews include prompt payouts (examples: three-day and 21-day reimbursements) and recurring complaints about a £25 cancellation/admin charge and missing policy documents. Prospective customers should check cooling-off, cancellation and documentation requirements before buying and keep records of correspondence and claim submissions. If a claim is disputed or delayed, escalate via formal complaints procedures and consider external dispute resolution if unresolved.